I need to cancel an unrequested CRM Plus trial in order to access my regular CRM professional account.

Whenever I want to access my data on crm.zoho.com, I am automatically redirected to this page https://crmplus.zoho.com/portalXXXX

Whereas according to https://help.zoho.com/portal/en/kb/crm-plus/faqs/trial-and-licensing/articles/how-to-cancel-my-zoho-crm-plus-trial  there should be a dropdown menu with an option to cancel the trial on the portal, THIS IS NOT THE CASE...  please help me, for this is causing severe disruptions in my organization.

Regards