What's new on Zoho Marketplace for December 2020

Zoho Marketplace houses 1000+ extensions to help improve and enhance the functionality of your Zoho products. Here's a list of the extensions released in December 2020.

	Duocom for Zoho Integrate Duocom with your Zoho product and access all your telephony functions within Zoho. Receive, make, and record phone calls without leaving Zoho. Learn more
	Xtend for Zoho CRM Automate inbound and outbound calls and manage peak call center loads through efficient call handling, Interactive Voice Response System (IVRS), Automatic Call Distribution (ACD), Campaign Management, Voice Recording, Conferencing, and much more. Learn more
	99acres Extension for Zoho CRM Pull all customer inquiries from 99acres and push them to Zoho CRM so you can view them without switching between screens. Categorize 99acres leads based on projects and lead source and distribute those leads among CRM users with ease. Learn more
	Whatsapp and Instagram integration by Wazzup for Zoho CRM Interact with clients using a means of communication that is convenient for them, right from Zoho CRM. Use the Wazzup extension to integrate WhatsApp and Instagram with Zoho CRM and send/receive texts, photos, documents, and emojis from Zoho CRM. Learn more
	Pipedream Extension for Zoho CRM Build workflows that connect Zoho CRM with thousands of other apps and streamline your business processes. Add steps to run the Node.js code (using virtually any npm package) and perform pre-built actions. Learn more
	Labs64 NetLicensing Extension for Zoho CRM Integrate your customers' entitlements in NetLicensing with Zoho CRM. The extension will automatically add a new "Customer Number" field to the Accounts module, which will be used to retrieve all available licenses for a particular vendor. Learn more
	Global Address Finder for Zoho CRM Collect, validate, and automatically enter exact street addresses in your Zoho CRM from a database of over 249 countries around the world using Global Address Finder. Learn more
	OSync for ZohoCRM - Salesloft Integration Extend and improve your sales process for a better buying experience and better sales engagement by syncing data between your SalesLoft and Zoho CRM accounts. Learn more
	Auto Gender and Salutation Detection for Zoho CRM Reduce the amount of effort put into contact maintenance and improve your data quality. Automatically determine the gender and form salutation based on the first name and country of origin. Learn more
	Arrivy Extension for Zoho CRM  Enable your sales teams to cooperate smoothly with their operations and dispatch team on Arrivy and seamlessly hand off tasks while providing an engaging customer experience. Learn more
	G-Connector for Zoho CRM  Pull your Zoho CRM data into Google Sheets so you can edit it and then push it back to CRM. Schedule automatic data syncs with Zoho CRM, create data snapshots, and monitor your Zoho CRM data. Do more, faster. Learn more
	DHL Extension For Zoho CRM Integrate Zoho CRM with the DHL extension to easily track your DHL shipments using DHL tracking numbers in Zoho CRM. Get the shipping rate for different delivery options without having to swap between applications. Learn more
	Accurate Investigation Services For Zoho Recruit Activate the Accurate Investigation Services background and pre-employment screening integration on Zoho Recruit and allow recruiters to order background checks, credential verifications, drug and health screenings, motor vehicle and Form I-9 or E-Verify reports from Zoho Recruit. Learn more
	SkillSurvey Reference Extension for Zoho Recruit Enable users to submit candidates for a SkillSurvey Reference check and access a finalized report right from Zoho Recruit. Save time and allow recruiters to track the candidate process and easily access the final report for future use in Zoho Recruit. Learn more
	ServiceNow For Zoho Cliq Manage workflows and reduce the complexity of your work. Raise and resolve incidents instantly and stay updated with their progress on Zoho Cliq using the ServiceNow extension. Learn more
	Twilio SMS and WhatsApp Integration for Zoho Cliq Integrate Twilio SMS and WhatsApp with Zoho Cliq and get all your messages delivered right to Cliq. This extension supports both incoming and outgoing messages with attachments. Use the "/twilio" command to send your messages from Cliq through Twilio. Learn more
	MYOB for Zoho Desk Powered by Zoho Flow Send branded invoices, track expenses, and enable recurring invoices to manage subscriptions. Create tickets for MYOB customers and share invoices and estimate information without leaving Zoho Desk. Learn more
	Burst SMS for Zoho Desk Send outbound messages and receive inbound messages as tickets in Zoho Desk. Integrate BurstSMS with Zoho Desk to access your BurstSMS account from within Zoho Desk. Learn more
	Zoho CRM for Zoho Desk Give your sales and support teams a holistic view of your customers by maintaining a single customer and product database that is always in sync. Cross-sell effectively, send timely responses, and retain unhappy customers. Learn more
	Bigin for Zoho Desk Keep track of all customer ticket information from within your Bigin account. Enable your salespeople to access the support data associated with all of their customer records so they can make contextual and better-informed sales calls. Learn more
	APPSeCONNECT Integration for Zoho Commerce with Dynamics 365 Business Central Automatically sync the information and address details for online registered customers from Zoho Commerce to Microsoft Dynamics 365 Business Central. Sync Orders from Zoho Commerce to the Sales Order section of Microsoft Dynamics 365 Business Central. Learn more
	APPSeCONNECT Integration for Zoho Commerce with SAP Business One Integrate Zoho Commerce with the SAP Business One Back Office ERP system to streamline your order processing. Ensure a secure, bi-directional, and fully automated exchange of critical business data such as customers, items, stock, sales orders, and more. Learn more
	DATEV Export for Zoho Books Avoid redoing the same work by automatically importing all accounting-related data invoices, credit notes, bills, vendor credits, expenses, any bank or cash transactions from Zoho Books into DATEV. Learn more
	Jira for Zoho Projects powered by Zoho Flow  Access crucial information from Jira without leaving Zoho Projects and create projects for clients who are JIRA users from Zoho Projects. Sync any change in projects, issues, comments, and issue statuses made in JIRA with Zoho Projects in real-time. Learn more
	Zoho Sprints for Zoho Show  Insert Zoho Sprints cards with the details of your projects directly into your slides on Show. Visualize project progress using smart elements, charts, and tables and create engaging presentations for your project stakeholders without switching tabs. Learn more

Work smarter by adding new capabilities to Zoho with business solutions from Zoho Marketplace. Explore Zoho Marketplace

Here's an archive of all the releases from previous months, in case you've missed any: New on Zoho Marketplace

• Topic Participants

• Reena Makwana

• Sticky Posts

• What's new on Zoho Marketplace

  You can now find newly published "What's new on Zoho Marketplace" articles on Zoho Marketplace's Knowledge Base. Work smarter by adding new capabilities to your Zoho apps with business solutions from Zoho Marketplace. Explore Zoho Marketplace

• Recent Topics

• Currency transition

  We are using Zoho CRM in Curacao, Dutch Caribbean. Our currency is currently the ANG. Curacao will be transition ing from using the ANG (Antillean Guilder) to using the XCG currency (Caribbean Guilder) on March 31st 2025, see: https://www.mcb-bank.com/caribbean-guilder.

• Notes and Attachments visibility can now be restricted based on profiles

  Dear All, We hope you're well! We are here with a quick update about Notes and Attachments profile permissions. In the past, a record's Notes and Attachments were visible by default to all users with record access. However, as notes and attachments can

• Zoho webinar--hard for agencies

  So, this is just a dive into our use case, and why we've been disappointed in Zoho webinar. We are a small marketing agency, and we wanted to add webinars to the services we provide, as many of our clients want to learn to use them as part of their content

• Celebrating Raksha Bandhan with Zoho Desk: A Bond of Trust, Protection, and Service

  Raksha Bandhan, celebrated across India, symbolizes the sacred bond of protection and affection between siblings. “Raksha” means protection, “Bandhan” means bond or knot: together, it represents a knot of care and security. On this occasion, we'd like

• Banking > Import statements with a csv file

  Good morning, I am regularly using the "import statement" option to match my transactions. I've been using csv files produced by my bank online and was able to import my transactions. Until now. Thank you for your help for fixing this ! Alex.

• ZOHO BOOKS - RECEIVING MORE ITEMS THAN ORDERED

  Hello, When trying to enter a vendor's bill that contains items with bigger quantity than ordered in the PO (it happens quite often) - The system would not let us save the bill and show this error: "Quantity recorded cannot be more than quantity ordered." 

• Has anyone successfully added Microsoft Graph API Oauth2 as a connection?

  I'm having trouble getting Microsoft Graph API created as a connection in zoho crm. Has anyone successfully added Microsoft Graph API Oauth2 as a connection? My issue is not necessarily on the Zoho side, but understanding how to set up the Microsoft side

• Syncing Timesheets between Projects and Desk

  All users able to see their own timelog entries from all apps in one place, synced immediately. All managers able to view total/all time entries from one place. This is something that has come up for us and multiple clients. Example: we have a client

• Spell Check default language

  Hello All, Is it possible to set the Spell Check default language? I can't find it in the settings. Thanks a lot! Levente

• Zoho Backstage 3.0 - Boostez vos événements avec des outils malins

  Zoho Backstage vous accompagne dans l’organisation d’événements réussis, avec des outils qui simplifient la planification, optimisent l’exécution et renforcent la connexion avec votre public. La version 2.0 a apporté une nouvelle interface, plus de flexibilité

• Portal user activity reporting

  Aside from the metrics section in the admin dashboard, is there a way to view/create reports for portal user activity? Im looking for a more granular option to see exactly what users are utilizing the portal. Thanks!

• Automation #11 - Auto Update Custom Fields with Values from Emails

  This is a monthly series designed to help you get the best out of Desk. We take our cue from what's being discussed or asked about the most in our community. Then we find the right use cases that specifically highlight solutions, ideas and tips to optimize

• Admins to set Agents Picture

  Admins should not have to rely on agents to set a nice profile picture for them. Admins get the headshot pictures from HR and should be able to upload and set their picture, not rely on them to: 1) upload a picture at all 2) upload a good picture 3) upload

• Time Tracking Reporting and Billing

  I wish for the time tracking module to be enhanced further. Currently it is independent of Support Plans and Contracts. Support Plans and Contracts are also mostly separate. We need a better dashboard of this with the ability to natively mark billed or

• Enhanced Email Signature Folding

  We have departmental signatures setup which are great, however, when viewing ticket details, it gets very overwhelming when scrolling though threads and conversations where you scroll past ten different signatures of your own team, then ten signatures

• How to add formatting in zoho.cliq.postToUser(...) message?

  In a CRM Deluge function, I'm trying to use the message formatting guidelines given here: https://www.zoho.com/deluge/help/cliq/posting-to-zoho-cliq.html#message-formats My message is: message: #Title text. The result in Cliq is: #Title text. (no large

• How to add line breaks in zoho.cliq.postToUser(...) message?

  In a CRM function using Deluge I'm sending this message and attempting to add some line breaks but they are ignored. Is there another way to add these breaks? My message: message: New urgent task\nDescription \nThis is a fake description.\n A new line?

• Zia Agents/End of Day Reports

  As a manager or owner it would be nice if Zia analyzed today's (or this week's tickets) and gave an end of the day report to management team. - what important tickets were worked on or submitted today? - what agents were unproductive today and answered

• Project Cost Tracking

  I see there are questions/concerns that Zoho doesn't track costs to a tasks in a project. We are a manufacturer and are in the early stages of tracking costs to project. I would like to expand out the COGS Chart of accounts in Books and record costs via

• How to record if the payment made is return due to transaction failed.

  So there is Bill of $2000, and a payments made transaction to clear the bill. The amount is actually deducted from bank account. However, a few days later, I found the bank returned only $1750 cause there are $250 bank service charge for this failed transaction.

• Help Center Customization UI

  The customization screens for the help center needs the UI improved. It looks straight out of 2004. The Zoho Desk normal UI is great. All it takes is uniform fonts and colors across all parts of the tool... I compare this to Zendesk Guide.

• Este domínio já está associado a esta conta

  Fui fazer meu cadastro na zoho e quando digitei meu domínio recebi essa mensagem que meu domínio estava associado a uma conta que eu nem faço idéia de quem seja. Como que faço pra resolver isso? Atenciosamente, Anderson Souza.

• I need some help in Expenses Per Diem Policy

  this is my script written for restricting the PerDiem Components. Say if Lodging and Per Day Allowance both is selected from Per Diem Page then the report should gets auto rejected. When Im trying to executing it says the following error {"code":11,"message":"The

• Adding Photos to Dashboards on Zoho Analytics

  I am creating a dashboard to showcase data from survey results from focus groups. I am creating a focus group participant profile tab where it is filtered by the name of the participant and showcases information about them using KPI widgets. I am running

• What is the difference between Retainer invoice and Advance Payments?

  Retainer invoice seem like they are just advance payments with extra details. Instead of creating a Sales Order with order details, a retainer is created. It feels like they are a workaround to link advance payments with sales orders. Is there any advantage

• Exporting record notes in bulk

  Hi team, Is it possible to bulk export the notes attached to a record? i.e to a CSV file or otherwise. Our use case is exporting all notes for our lead/account/Deal records. We have another system we'd like to import these notes to but I can't seem to

• Field customization

  Hi Team Good day! I am a commission agent who sell and purchase goods from vendors, while in purchasing invoices I am not able to deduct the expenses such as commission and other expenses on actual amount. Kindly help me to customize the invoice based

• vendors / customers with 2 different address and gst no

  Why can't we have option for more than one address and depending on the state option for more than 1 GST no. ? We have customers / vendors PAN india with different addresses and GST no. for different states.

• Error: Invalid Element gst_no, Invalid Element gst_treatment, Invalid Element place_of_contact

  so i am creating a new contact post request and i want add gst infomation when amount is above 50000 and if pass gst info in request body then i get this errors > Error: Invalid Element gst_no, Invalid Element gst_treatment, Invalid Element place_of_contact

• Add multiple Billing Addresses under one GST number

  My client owns multiple businesses in various locations but they all come under one GST. Is there a way to add multiple billing addresses for the same GST? Managing this by adding multiple Shipping addresses is not an option. The client wants the GST

• Zoho Mail API - Upload Attachment

  https://www.zoho.com/mail/help/api/post-upload-attachments.html I followed the steps from the API documentation and wrote a backend in JavaScript to send emails. Normal emails are sent without any problems. However, I can’t send emails with attachments.

• Unable to create custom fields for shipment order

  I'm unable to create custom fields for shipment orders, even though the custom fields are set up correctly. A request to the following endpoint: https://www.zohoapis.com/inventory/v1/settings/preferences/customfields?organization_id=${ZOHO_ORGANIZATION_ID}&entity=shipment_order

• Kaizen #202 - Answering Your Questions | Testing and Using REST APIs in Widgets

  Hello Developers! Welcome back to a fresh week of Kaizen! Thank you for your active participation in sharing feedback and queries for the 200th milestone. This week, we will look at the following queries related to widget: Widget Testing Using REST API

• Introducing the 'Send as Email' option on the Zoho Desk iOS mobile app

  Hello everyone! In the latest version(v2.10.2) of the Zoho Desk iOS app, we have brought in support for the 'Send as Email' option while creating a ticket. This feature enables you to reach out to the customers by sending outbound emails. The emails are

• Zoho Forms Not Loading on Website – DNS Resolution Error

  Dear Zoho Support Team, User ID : 20069458731 We are experiencing an issue with the Zoho Form embedded on our website (https://vitel.com.tr/satis-destek-formu/). The form is not loading, and the following error message appears in the browser: “forms.zohopublic.eu

• Data backup retention question/

  My zohocrm subscription gives me 2 full data backups per month. I have a scheduled backup configured to run twice a month. I just went to download my backup and i can't find it, it ran about 9 days ago... From what i can tell with google zoho only keeps

• Basic Apple Watch App

  Sometimes I leave my phone behind. I will get push notifications that tickets are updated etc.. It would be nice to at least view them and do a few basic functions. reassign. public reply. private comment.

• Look and Feel Uniformity

  Someone needs to go through the mobile app and match the look and feel of the web version. For example, it is global standard to highlight private notes as yellow background hue. Desk does that on web, but not on mobile. Mobile also has an odd blue icon

• Managing two books in Zoho Books

  is it possible to effectively manage two separate books within Zoho Books? My organization is considering handling accounting for two distinct subsidiaries, and we would like to understand the best way to achieve this within the Zoho Books.

• Display All Custom Buttons Without Dropdown on Record Page

  In my org's workflow we usually want to do some kind of quick action off of an individual record - i.e. of an individual contact, or individual deal. What we have always found a hindrance is the location of all custom buttons being in the drop down on

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