ZOHO COMMERCE 2.0 – Réinventer la vente, repenser la valeur

Il y a cinq ans, nous avons lancé Zoho Commerce pour accompagner les entreprises dans la vente en ligne. À cette époque, notre objectif était clair : simplifier l'e-commerce. Aujourd’hui, le marché a évolué, tout comme les attentes des entrepreneurs. C’est pourquoi nous avons repensé, reconstruit et réinventé Zoho Commerce comme une solution innovante, performante et intelligente, pensée pour vous accompagner dans la construction, la commercialisation et la gestion optimale de votre entreprise en ligne.

Conçue pour répondre à vos besoins

L’interface a été complètement repensée pour offrir plus de rapidité, de clarté et d’intuitivité. Chaque étape a été minutieusement améliorée pour vous permettre de naviguer sans effort et de vous concentrer sur ce qui compte vraiment : la croissance de votre entreprise.

Des solutions avancées au fonctionnement optimisé

• Suivi et relance des paniers laissés en suspens avec des outils performants pour voir les paniers en direct, détecter les abandons, déclencher des e-mails manuellement et programmer des rappels automatiques.
  
• Bundles d’articles pour regrouper plusieurs produits en lots attractifs, favorisant l’augmentation du chiffre d’affaires et la commodité pour les acheteurs.
  
• Favoris et option « Enregistrer pour plus tard » offrant aux utilisateurs la possibilité de sauvegarder des produits en vue d’un achat ultérieur, améliorant ainsi la fidélisation et les ventes.
  
• Un système de gestion de coupons pour lancer des promotions ciblées incluant des formats avancés comme « Un acheté, un offert (BOGO) » et la livraison gratuite.
  
• Des programmes de fidélisation récompensant les clients fidèles selon leur historique d’achats, avec des points cumulables et échangeables pour renforcer la rétention.
  
• Un outil intelligent de rédaction de fiches produits utilisant l’IA pour produire automatiquement des descriptions de qualité, optimisées pour le référencement, afin d’accélérer la mise en ligne des catalogues.
  
• Des fonctionnalités avancées d’upsell et de cross-sell offrant la possibilité de recommander des produits selon des critères personnalisés ou via l’intelligence artificielle, ainsi que de proposer des articles associés sur la page du panier pour maximiser la valeur des achats.
  

Conçu à l’international, livré localement

Zoho Commerce 2.0 facilite une expérience de vente locale optimisée :

• Gestion multilingue spécifique à chaque région pour une boutique adaptée.
  
• Personnalisez votre processus de paiement grâce à une page de checkout repensée, fidèle à votre marque et à vos clients.
  
• Simplifiez les ventes internationales avec un système de paiement multi-devises.
  
• Réseau mondial de diffusion de contenu (CDN) pour un accès rapide à votre site partout dans le monde.
  
• Une sélection de plus de 15 thèmes mobiles, au design soigné et responsive, pour une personnalisation optimale.
  

Assurez la gestion intégrale de vos commandes

Grâce aux toutes nouvelles applications mobiles Android et iOS, Zoho Commerce vous accompagne partout. Les utilisateurs peuvent gérer les commandes, les retours, les remboursements et le suivi des expéditions en toute simplicité depuis leurs appareils mobiles, assurant ainsi une gestion fluide et continue de leur commerce, où qu’ils soient.

Gagnez du temps grâce à l'automatisation

Zoho Commerce 2.0 offre une infrastructure d'automatisation solide, conçue pour optimiser les opérations de votre boutique et alléger les efforts manuels. Automatisez une grande variété de tâches spécifiques à votre entreprise, en exploitant des outils d'automatisation avancés tels que les fonctions personnalisées et les systèmes de planification.

Ces capacités, alliées aux modules personnalisables et aux formulaires web, font de Zoho Commerce une plateforme extrêmement flexible, prête à s'adapter aux exigences opérationnelles uniques de votre modèle d'affaires.

Fonctionnalités clés pour renforcer la vente sociale :

• Communiquez facilement avec vos clients grâce aux intégrations WhatsApp et SMS. Envoyez des mises à jour de commande, proposez une assistance instantanée et restez proche de votre audience.
  
• Avec WhatsApp Commerce, créez et gérez vos catalogues produits directement depuis Zoho Commerce. Vos produits sont à portée de clic, directement dans WhatsApp.
  

Zoho Commerce 2.0 ouvre la voie aux services digitaux !

Ne vous limitez plus aux produits physiques. Zoho Commerce offre dès maintenant :

• Cours en ligne
  
• Fichiers numériques
  
• Rendez-vous de consultation
  

Une opportunité unique pour élargir vos sources de revenus et toucher de nouveaux clients.

Expédition et traitement des commandes

• Transporteurs intégrés : connectez-vous directement à Royal mail, Hermes, Colissimo, Chrono post pour une gestion logistique fluide et efficace.
• Exécution multi-sites : définissez plusieurs lieux d’expédition et affectez intelligemment les commandes en fonction de la proximité des clients.
  
• Zones de livraison et restrictions géographiques : créez des règles de livraison précises en définissant des zones d’expédition et en appliquant des restrictions selon les localisations. Chaque commande est ainsi traitée depuis l’entrepôt le plus approprié, vers la bonne région, avec les bons produits.
  

Des fonctionnalités B2B intégrées

Zoho Commerce 2.0 offre offre des options destinées aux commerçants B2B

• Demande de devis personnalisée : offrez à vos clients la possibilité de demander un devis, de discuter les tarifs, et de transformer facilement les devis validés en commandes.
  
• Plafond de crédit configurable : attribuez des limites de crédit à vos clients professionnels. En cas de dépassement, la prise de nouvelles commandes est automatiquement bloquée jusqu’au règlement des factures en attente.
  

Prenez des décisions basées sur des données fiables

Optimisez vos opérations grâce à des outils analytiques avancés :

• Analysez les performances de vos coupons pour identifier les campagnes promotionnelles les plus efficaces.
  
• Consultez les journaux d’activité et les traces d’audit pour assurer la conformité et la transparence des processus.
  
• Configurez les paramètres essentiels tels que la fiscalité, les options de livraison et les règles de validation des commandes en accord avec vos politiques internes et les exigences réglementaires.
  

Zoho Commerce 2.0 est disponible et conçu pour s’adapter à votre façon de vente, alors qu'attendez-vous pour le tester ?

L'équipe Zoho France

• Topic Participants

• Kinjal Lodaya

  

• Sticky Posts

• Recommandez Zoho CRM Plus à vos amis et gagnez des crédits !

  Bonjour à tous,   Vous aimez travailler avec Zoho CRM Plus ? Et bien vous avez maintenant la possibilité de le recommander autour de vous pour aider votre réseau à améliorer son expérience client. Et bien sur c'est gagnant-gagnant ! Comment cela fonctionne

• Découvrez Zoho Workplace

  Bonjour à tous ! Un domaine personnalisé est devenu une nécessité absolue, non seulement pour les grandes entreprises, mais aussi pour les petites ou, dans certains cas, les familles. Nous avons toujours pensé que se lancer ne devrait pas coûter cher,

• Découvrez Zoho Learn

  Bonjour à tous, Nous sommes très heureux de vous présenter Zoho Learn ! Commençons par vous expliquer ce qu'est Zoho Learn et comment il peut vous accompagner dans vos processus de formation. Qu'est-ce que Zoho Learn ? Zoho Learn est une solution complète

• Recent Topics

• Zoho Sites search box

  Is there a Search box that can be added to a Zoho site? It would be for searching within the site only.

• What stops me from packaging and shipping an order when the inventory is negative?

  It seems if the inventory value is negative, that Zoho Inventory should not allow me to create a Package and Ship it.   But, there seems to be nothing to stop me from doing that other than when I go to physically package the item and realize that there is no stock. There also seems to be nothing on the screen that even indicates to me that I should not package and ship.  To me this is the fundamental point of an inventory system.  Am I doing something wrong?   

• Conditional formatting based on another field

  Hi I have two fields on my form stage 1 complete and stage 1 deadline.  I am trying to setup conditional formatting so that if stage 1 complete is after stage 1 deadline the record is highlighted in red. I need both stage 1 complete and stage 1 deadline

• Is there API Doc for Zoho Survey?

  Hi everyone, Is there API doc for Zoho Survey? Currently evaluating a solution - use case to automate survey administration especially for internal use. But after a brief search, I couldn't find API doc for this. So I thought I should ask here. Than

• Using IMAP configuration for shared email inboxes

  Our customer service team utilizes shared email boxes to allow multiple people to view and handle incoming customer requests. For example, the customer sends an email to info@xxxx.com and multiple people can view it and handle the request. How can I configure

• The sending IP (136.143.188.15) is listed on spamrl.com as a source of spam.

  Hi, it just two day when i am using zoho mail for my business domain, today i was sending email and found that message "The sending IP (136.143.188.15) is listed on https://spamrl.com as a source of spam" I hope to know how this will affect the delivery

• Changing a Single-Line Text field into a Multi-line Field without losing data

  Is it possible to change a Single-Line Text field into a Multi-line Field without losing data. I have a module with data for which I would like to change a single-line field into a multi-line field but I'm worried it might delete the pre-existing da

• Webhook - Google Sheets

  I have 2 forms that are both integrated with Google Sheets. I've set up a webhook to pull form 1 data from Google Sheets to prefill data in Form 2. The issue I have is that the forms name fields are First Name & Last Name but the Google sheets integration

• Verified Mark Certificate

  Hello Dears, Can anyone help and check my mail or direct me to the desired person who can add the verification tag to my mail https://www.zoho.com/blog/mail/email-authentication-with-bimi.html

• Appointment booking is temporarily unavailable

  Embeded Zoho booking page in my WordPress website. When someone starts a booking, after choosing time and date, an error appears before payment - "Appointment booking is temporarily unavailable due to restricted settings." Used the embeded code given

• Cannot connect to 365 business calendar and Teams, says personal but it is not.

  hi I have a number of users connected to their 365 business accounts. Adding a new user and it thinks hes got 365 personal edition. He does not.... Anyone know what's going on. Trying for days now. Bookings go into his MS calendar but as its thinks its

• Limited review (/questions) for Bookings 2.0

  Hi all, I'm writing this review of Bookings 2.0 for two reasons: 1) it may be of interest to others, and 2) I'd like to be corrected if I'm wrong on any points. It's a very limited review, i.e. the things that have stood out as relevant, and particularly

• Zoho Bookings - Reserve with Google

  Does Zoho Bookings plan to to integrate with Reserve with Google?

• Tip #3: How to change your booking page language

  Displaying your booking page in your target audience's language can greatly increase customer satisfaction. By speaking their language, you will help customers feel more comfortable scheduling with you and create a stronger connection with them. Let's

• Bigin Android app update: Alerts while creating tasks outside of working days, conflicting events and calls.

  Hello everyone! In the most recent version of the Bigin Android app, we have brought in support to display an alert if task is being scheduled outside of the working days. Also, when scheduling an event or call in the Activities module, a conflict alert

• Bigin update: Link email messages to pipeline records.

  Hello everyone! In the latest version of the Bigin iOS(v1.11.9) and macOS(1.8.9) app, we have brought in support for an option to link email to pipeline records. This helps you to view emails specific to a deal, especially when a contact is associated

• Bigin Android app update: Custom buttons and widgets

  Hello everyone! We are excited to introduce custom buttons and widgets on the Bigin Android app. Widgets: A widget is a customizable UI component in Bigin that improves efficiency and user experience. It lets businesses embed components, streamline interactions,

• Zoho Sheet for Desktop

  Does Zoho plans to develop a Desktop version of Sheet that installs on the computer like was done with Writer?

• Zoho Sheet - Desktop App or Offline

  Since Zoho Docs is now available as a desktop app and offline, when is a realistic ETA for Sheet to have the same functionality?I am surprised this was not laucned at the same time as Docs.

• Collective-booking event not added to all staff calendars

  We assign two staff to certain events. When the client books this event, it adds it to one staff calendar (the 'organiser') but not the other. How can I ensure all staff assigned to a collective booking get the event in their calendar? (A side note: it

• IMAP login problem

  I have my domain hosted with zoho @wilson.ie I have added a new user and have enabled IMAP access to this user account The user can login to zoho mail on the web. When we enter the server settings into Outlook as per below, Outlook cannot login to the imap server.  The dialogue box requesting password appears repeatedly.  The password is correct as we are using the same one to login on the web. Please help, Incoming Server Name: imappro.zoho.com Port: 993 Require SSL: Yes   Username: you@yourdomain.com 

• Project Management Bulletin: October, 2025

  Every need leads to innovation. Project Management tools were developed out of sheer necessity to drive large projects. With wide usage, the specifications grew precise, and so did the refinement. Over years we’ve crafted one of the best project management

• Zoho Sheets saying locked when not locked

  Zoho Sheets won't let me add more rows to sheet because it's saying the sheet is locked, but the sheet is not locked. I tried using a different browser but I still have the same issue.

• Identifying and Merging Accounts with Similar (Non-Exact) Names

  Hello everyone, I’m aware of the built-in deduplication feature in Zoho CRM that allows merging records with exactly matching values for selected fields. However, I’m running into a situation where our migrated data contains multiple variations of the

• Option for super admin to recover the deleted chats in Zoho Cliq

  Currently, in Zoho Cliq, if a user accidentally deletes their chats, there is no option for the Super Admin to recover or view those deleted messages. I believe it would be helpful if Super Admins had a recovery option, perhaps within a certain time frame,

• Zoho CRM iOS app updates: the Homepage, Zoho Survey integration, and support for multiple file uploads in subform

  Hello everyone! The Zoho CRM mobile app continues to evolve to bring you a smoother and more powerful CRM-on-the-go experience. We're excited to share some important updates now available in the iOS app. Here's what's new: Homepage support Zoho Survey

• I am trying to integrate my module in sandbox environment to add data via API

  I went through the documents and tried to setup the API for adding the module via the api but the problem is the token setup is done on "https://accounts.zoho.in/oauth/v2/token" domain and the bulk write is done on "https://content.zohoapis.com/crm/v8/upload"

• Setting up primary mobile number.

  Hi Sir Earlier I joined IIFL team and got an organizational email of zoho services. Later i quit and now my account is deactivated with IIFL but i am unable to link my mobile number to my own email id with zoho.

• Mail is sent twice!

  Been using Zoho for a while now. Installed Zoho for someone else and some weird things are happening. Mails are being sent twice. He is using Thunderbird as an email client. I already read about email being duplicated in the sent folder. But in my case

• Tables for Europe Datacenter customers?

  It's been over a year now for the launch of Zoho Tables - and still not available für EU DC customers. When will it be available?

• Emails stuck in Queue

  Hi there, Since yesterday I have a few out going emails stuck in a queue. It say it will auto retry sending however nothing is happening. It seems to be affecting roughly 50% of my outgoing emails. Please help Thanks

• Guided Conversations - Ticket Creation

  Hi there, Using Guided Conversations to Take Customer Data and apply it into a Support Ticket for internal use, Is there a way to take multiple Textual Variables Inputs (A series of questions), and have the answers all appear in the Description of the

• How to send certain invoices for Approval based on condition?

  To streamline operations, I need the invoices to go for approval when certain conditions are met. For example, if my staff gives a discount of x amount, it must go for approval. If there is no discount, then the invoice will be approved automatically.

• Unable to continue payment

  Hi, I want to make a payment for my email subscription, but I cannot proceed with the payment because my NITKU is invalid. In Indonesia, the NITKU consists of 22 digits, but Zoho only provides 20 digits, causing my NITKU to be invalid. Please help me

• Is there a way to show contact emails in the Account?

  I know I can see the emails I have sent and received on a Contact detail view, but I want to be able to see all the emails that have been sent and received between all an Accounts Contacts on the Account Detail view. That way when I see the Account detail

• Massive spam pretending to come from our address – is this a Zoho security issue?

  Hi, We’ve been receiving more and more suspicious emails lately — many of them clearly look like scams. But yesterday, we got an email that appeared to be sent from our own address, which was very concerning. We're starting to wonder if this might be

• Cant recieve mails

  I’m having an issue with my external IMAP account not fetching any emails into Zoho Mail, even though the connection test says “Success”. I can send, if someone sends an email to me. my original directory (home.pl host) recieves it in their portal but

• Zoho Sheet Autofit Data

  While using Autofit Data function in Zoho Sheets with Devnagri Maratji or Hindi Fonts, a word or a number, it keeps couple of characters outside the right side border.

• Enhancements to finance suite integrations

  Update on the migration (October 28, 2025): Starting this week (October 29 tentatively), we’ll begin migrating Zoho CRM users to Zoho Books as integration users. This means actions will now run under each user’s own Zoho Books access, instead of the admin’s.

• Edit 'my' Notes only

  The permissions around Notes should be more granular, and allow to user to be able to edit the notes he created only. The edit Notes permission is useful as it allows the user to correct any mistakes or add information as needed. However, with this same

• Next Page