Status - customized options?
Hi, I have a problem. I just changed some of the ´options´ for giving a status for a ticket. I set up myself some new opportunities, but when I click the field ´status´ for a new ticket I can only see 3 of the 6 options??? No matter what I do I can´t seem to scroll down to the other options..so what to do? Thank you. Regards, / Kim
Automating invitation responses with Zoho CRM Campaign?
Hi, We use the Campaign module in Zoho CRM (rather than the mass mailing campaigns.zoho.com tool) for our event management. When we send out invitations I would like to include a link or button where they can accept or decline the invitation which then automatically updates the member status. Ideally it would also add the event to their calendar. We currently mail-merge the invite from Outlook but completely open to other mail out tools if it helps with the solutions (we have a subscription to campaigns.zoho.com
Custom Fields in Mail Merge
Hi, I created a custom Module with different custom fields that I have related it to the Potentials Module. When trying to create a template for the Potentials module in Mail Merge, I can't find the custom fields that I have created. I even added a Product to the Potential, and also can't add any fields from the Product in the template. Is there something I am missing? Is there a way to connect any Custom Module or Field directly to the Potentials Module and then use that information in Mail Merge?
CRM error code 4425
Please can someone direct me if there are any solutions to error code 4425. I do not seem to find it anywhere. Learn and share with other
Creating an IF formula field for a custom module based on a date field to return a text value
I have a customer module, and in it I have a start date and an end date. I want to create a custom field with a formula that says: If [End date] is today or less, then "Expired" else "Valid" I have tried a ton of times to get this to work but I feel like zoho doesn't like mixing dates with text returns?? eg: If(${Support Contracts.End Date}<=Now(),'Expired','Valid') I receive this message You used the wrong type of data in an argument. Check what you entered between the parentheses of your functions
Contracts management
We need a way to keep track of CONTRACT details... Contract Type Contract Number Start Date Original Term End Date Renewal type...Auto/None Renewal End Date I noted in a response from 2009 that this was to be part of the 3Q2009 release. Is it coming??????
Short cut to return to specific page of tasks?
Dear Zoho, Is there any way that if I close a task, I can return back to the previous page of tasks I was on. For example, I have 3 pages of tasks. If I select a task from page 2 and close it, is there a shortcut to return to page 2 rather than the first page again? Regards, Lewis
Associate Emails with Purchase Orders
With Purchase Orders at the bottom it says "Emails". This is by default set to "No Records Found". How can I associate my corresponding emails with it? I can't find the option anywhere in the purchase order itself, nor in my email in CRM.
Function to get and update Price Book discounts
I have setup a price book in Zoho CRM with flat model and two discount levels in pricing details. There are some products associated with this price book. I want to access the discount levels using the following function. It shows the price book fields correctly, but doesn't show the discount info or the associated products info. PriceBookData = zoho.crm.getRecordById("PriceBooks", input.PriceBookID); info PriceBookData; How to read and write price book discounts using deluge script? And how to
Capturing product sales history
This sounds like a really basic question, but I cannot find how to capture which products a customer has purchased onto the customer record.. Which module might help with this? Is there a way to link with a woocommerce shop and auto-update?
App and multiple users
Hi run a small company and we rely on Zoho CRM. At the moment the staff get paper job sheets but we are thinking of giving them the app. I have been using it for over a year and it works well. One big question can it show mutiple users events rather than just that user. Really important as we do not always have staff in the office and the apps ability to cache content makes it workable even in a poor 3G area.
Importing contacts linked to accounts
We have imported accounts to a new zoho instance from quickbooks. We want to import a list of contacts and have them linked to the accounts, the account id is correct to correlate with the accounts info. We import and map the fields but the account field in contacts will not populate.
Adding contact through contextual gadget in gmail, secondary email are added, and not primary
HI When I use the contextual gadget to import contacts, the email adress are importat as secondary Email, and not email. this make that the listning are not correct, and we need to manual add email again inside the crm. Is there any redesign of the contextual gadget in email? it's missing a lot of features! BR David
Error 4401 Unable to populate data, please check if mandatory value is entered correctly while inserting a call record in contact
down votefavorite I am trying to link a call with a contact to log call history. I am using the xml below. But the response is 4401 Unable to populate data <Calls>
<row no="1">
<FL val="SMOWNERID">2145559000000117005</FL>
<FL val="Subject">Sales campaign</FL>
<FL val="Call Type">Outbound</FL>
<FL val="Call Purpose">Prospecting</FL>
<FL val="CONTACTID">2145559000000117005</FL>
<FL val="SEID">2145559000000117005</FL>
<FL val="SEMODULE">Contacts</FL>
<FL val="Call Start Time">2016-05-06
CRM | Accounts Migration
To whom it May concern, Our zohocrm accounts are associated with google apps accounts, we are about to migrate our email system to office365. We would need to know if the change, can cause some problem with the crm. Example, Unable to login or Changing the system changes the unique identifier of the account. When I log in i will lose the configuration of the account. Sincerely, Bruno
How can I pass multiple selection field value via crm add contact api?
I am using your zoho crm REST api for managing contact in crm. And I added custom multiple selection choice field in zoho crm contact layout. How can I pass multiple selection field value via crm add contact api? Please give me demo of xml string to pass multiple selection field value to contact api.
Cannot use macro to update multiselect field!? Really!?
Are macros unable to update multiselect fields? I am trying to configure new macros for my leads and contacts that will update a custom multiselect field I have created. The field does not appear on the list of fields available to configure. Am I missing something or are macros not able to update these fields? Thanks Michael
New Zoho look not as nice as old
With the old version of zoho the fields were a distinct different color to stand out. Now the screen is all white. Is there a way to customize the fields to have a color?
Error on inserting records in Sales Orders!
Hello, I am trying to insert a Sale Order with following xml code, but I receive this error: 4832Problem occurred while processing the request. xml code: <SalesOrders> <row no="1"> <FL val="Subject">xxx</FL> <FL val="Account Name">xxx</FL> <FL val="Contact Name">xxx</FL> <FL val="Billing First Name">xxx</FL> <FL val="Billing Last Name">xxx</FL> <FL val="Billing City">xxx</FL> <FL val="Billing ZIP">xxx</FL> <FL val="Billing Country">xxx</FL> <FL val="Billing Street">xxx</FL> <FL val="Billing Fiscal
Validation Rule or Formula Field Query - Please Help
Hi There, I'm trying to setup an appointment record whereby if the business user return the value as end date before the start date; the form should throw an error as ""The End date must be greater than the Start date"; can anyone from the community help in fixing this issues. Thank you. Manoj Nair
List of fixes and improvements to CRM
Last summer Zoho launched a major upgrade to it's CRM, and since that time I get an occasional refresh notice. These notify me that fixes and improvement have come into effect, BUT Zoho does not provide information on the details of what they are. I do not have time to search through the CRM to identify these changes, as Zoho suggests. To me, this makes no sense! It would be very helpful if Zoho provided a list of fixes and improvements with each "upgrade". I can also see several reasons as to why
What is the behaviour of CRM API: insertRecord method with duplicateCheck=2
Using the CRM API, I can add a record with method "insertRecord" passing a parameter "duplicateCheck=2" and ZOHO will either insert the record (if one with the same email address doesn't already exist), or update a record (if one with the same email address is found). Questions in case a record is found and will be updated: 1 - Does ZOHO keep track/record/history of previous values for those fields updated? 2 - Does ZOHO flag anywhere in the system that the record has been updated through the API?
Account View Settings
Hello, I have a question in regards to creating views in Zoho CRM: Now that I have all of the accounts and account owners imported into Zoho, I'd like to set it up so that when account owners login to Zoho, they will only be able to see their own accounts, and not everyone elses'. How can I go about setting this up?
Notifications not being sent
Until today notifications have worked right away. If i enter a ticket into the system it works great notifies me and everything is good. however, our calling service Answerforce when they enter a ticket it no longer notifies me. could you help with this problem? The last ticket in question is #1615 but it seems to be with all tickets put in from Answerforce. Thanks, Jay Black
HTTP 400 - Bad Request
When using the get_records method this afternoon, I regularly get a 400 error either at fromIndex 1201 toIndex 1400 or fromIndex 14001 toIndex 14200. Can you shed some light on to what may be causing this issue? It's preventing me from accessing my data. If I make the request in my browser there is no error. To the best of my knowledge, there is nothing else accessing the api, except potentially a Zoho -> Zoho sync (e.g. Campaigns, or Desk) URI: https://crm.zoho.com/crm/private/json/Accounts/getRecords?fromIndex=1201&authtoken=#####&toIndex=1400&scope=crmapi
Payment Terms Custom Field for Syncing With Zoho Books
Hi all, I'm creating a Custom Field in CRM to map to the Payment Terms field of Zoho Books. In addition to the "Due on Receipt" terms, Zoho has recently added some clever "Due end of the month" and "Due end of next month" options in Books, so which data data type should I create the field in CRM with, to be able to sync the data correctly. Would a pick-list with exact copies of the text be sufficient? By default I'd like the terms to be "Due on Receipt". Thanks, James
Creator mystery
Strange problem. We have a creator form with a basic lookup to zohocrm. It looks up a product and then displays the name in the creator form. Lately when we do this it shows the product look up but then shows the product code in the field. I am at a loss to figure thsi out. It has worked lovely for a couple of years. Do not think we made any changes.
Add string values to a lead layout
I'm working on a layout for call center agents that needs to have text prompts for the agent so use during the call. This will use lead data so the module and layout are easy enough however I'm not seeing the field type I need. I need to insert text labels, that is fields that are only for displaying text that don't take any input and use record data from the existing record. For example, a text label that says "Hello ${Leads.FirstName Leads.LastName}..." This seems like a simple enough process
Creating a link to a field
I have a form that has a lot of fields. Is it possible to create a link that would jump to a particular field? Thanks
Error saving custom field on Account Record
I have a custom field on an Account record. For one record in particular, when I try to save the record, I get the browser javascript "error:null" pop=up message (see attachment). I can edit other fields on the records AND I can edit this customer field on other Account records. Just have an issue with this certain field on this one record.
User profile pictures do not update from Desktop to Phone
Hi. First time user on this forum. We recently have purchased Zoho for our company. One of our users noticed that he can add and change his picture on the Web interface but it doesn't get updated on the iPhone App. Everything else, notes, contacts etc etc are immediate but there seems to be an issue with getting profile changes to migrate to the phone. Any ideas?
Attachments disappear
Hi there, I am using Zoho CRM and the attachments that I upload randomly disappear now and then! This means that when I am out at a client meeting and want to show a proposal that is attached to the client... nothing is there. What can be the problem here? Kind regards Marije marije@agrirootz.com
Attachments disappear
Hi there, I am using Zoho CRM and the attachments that I upload randomly disappear now and then! This means that when I am out at a client meeting and want to show a proposal that is attached to the client... nothing is there. What can be the problem here? Kind regards Marije marije@agrirootz.com
no one answering the phone or live chat or responding to emails
hi i am trying to connect to zoho but no reply, i have tried calling your UK tel number emailing support and presales forum post live chat left voicemail for the account manager I am disappointed by this experience thus far! Would it be better to take our business elsewhere seeing as we are a NEW customer, if so what are the other options?
Deleting a Task without first completing it
Is it possible to delete a Task without first Completing it on the web client? I see how to do so on mobile, but don't see an option on the web. Thanks David Shalev | Chief Revenue Officer | 800 558 9130 davids@splitit.com | www.Splitit.com
Seeing if a report is not in a folder
Is there a way to see a list of reports and which, if any, corresponding folder they are in? I am trying to isolate reports I haven't assigned a folder to, and it is tedious to check each one individually. Thanks
Secondary Sort - why on mobile and not on Web?
I find secondary sort very helpful on the mobile apps, but it doesn't seem to be doable on the web. Is this true and if so, any plans to add such a capability soon? Thanks David Shalev | Chief Revenue Officer | 800 558 9130 davids@splitit.com | www.Splitit.com
Recurring Tasks
I looked up how to set recurring tasks and the help section indicates that there is a Recurring Activity checkbox. However, I don't see such a checkbox. Is this still a feature of Zoho CRM, and if so, why do you think it is not showing up in my dialog box? See screenshot. Thanks David Shalev | Chief Revenue Officer | 800 558 9130 davids@splitit.com | www.Splitit.com
Creating more screen space in Activities
Once a Filter has been set on the Activities Tab, is there a way to hide the Filter Activities By column to create more viewable screen space? David Shalev | Chief Revenue Officer | 800 558 9130 davids@splitit.com | www.Splitit.com
Activity Report showing deleted tasks
I just created a report to show Activities of my Accounts, but discovered that previously deleted Activities are showing up in the report. In fact, when I click on them in the report, I get the following error: This action cannot be performed. The record you are trying to access has been deleted. To restore access, remove the record from the Recycle Bin. How can I exclude such deleted items from a report? Shouldn't they be excluded by default? Also, how can I filter a report to exclude Closed Activities
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