Ask the experts 14 - A live forum Q & A on personalizing your Inbox views and email listing
Email is the universal and the most reliable communication mode for businesses. Hence Inbox is more like a virtual office for us, where our everyday work happens. Every person has his unique set of preferences when it comes to reading emails, arranging them or processing them. Thats why Zoho Mail provides you a horde of options and customisations to ensure that your Inbox is clean and clutter free. In this month's Ask the Experts, we will be discussing on the following topics: 1. Conversation views
Colours
Can I change the colour and theme of my email screen ?
Sending failed;Reason:554 5.1.8 Sender Address Blocked
Under my account, i have a group : leanincareerprogramme@leaninmalaysia.com , how ever after set up send mail as, still cant send out email. Receiving failure message as such: Sending failed;Reason:554 5.1.8 Sender Address Blocked Please assist how to solve this issue, as other group email can send out emails normally
SMTP Timeout
Hello, I'm trying to send a mail using SMTP (smtp.zoho.com:465, using TLS), but I cannot reach the server. This is from 1 hour ago. I didn't have a problem before with this. Thank You, Stefan
Delay receiving email in all of mail clients
Dear Zoho Supoort. I can't get the "real time" email in all of my email client. I have to wait 5-10 minutes to get an email I have tested it in on Spark, Outlook, Apple Mail, & Thunderbird. Thanks Best regards
INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :SPF match mandatory for 185.20.209.243
Hi, Getting this error when trying to send an email. Mail is not sent. an error message arrives. I receive mail, but I can not send anything.
New Mail button not working
Hiya - I'm having problems sending emails, can't get the 'New Mail' button to work and also can't reply to any emails... is it anything happening with Zoho at the moment or just my account?
Not able to retrieve account information with valid authorization token
curl -X "GET" "http://mail.zoho.in/api/accounts" -H "Authorization: Bearer <valid authorization token" This request gives 301 permanently moved error. I'm trying to get accountID using this API for sending email through api. Tried both http://mail.zoho.in/api/accounts and http://mail.zoho.com/api/accounts. No luck
Working with Conversation View
Coming from Gmail to Zoho, I cannot get the hang of the behavior in conversation view. When I click on Delete, I expect the whole conversation to go away, but it doesn't. Sometimes the only thing that happens is that one message changes font. It feels like I can't do *anything* while I'm reading messages. It's tedious to go back to the inbox to deal with a conversation. Other times, I click on a conversation because a new message has arrived, and it doesn't even open to the new message. All I get
SPF
SPF entries in my domains DNS are not configured to match with Zoho
Can't receive emails
Hello, My mailbox stopped receiving emails suddenly. I sent a number of test emails but received non of them. Email is: reservation@travellerto.com I checked my mx records but they seem to be ok. https://mxtoolbox.com/SuperTool.aspx?action=mx%3atravellerto.com&run=toolpage#
Error 533
Hola, No puedo enviar ni recibir correos, necesito solventarlo por favor. gracias Me aparece esto:
Permanently Deferred Error with Yahoo
Anyone know how to you fix this? I don't send files that large, but just got an error via yahoo: ERROR_CODE :553, ERROR_CODE :5.7.2 [TSS09] All messages from 136.143.188.13 will be permanently deferred; Retrying will NOT succeed. See https://help.yahoo.com/kb/postmaster/SLN3436.html Received:from [192.168.1.3] (68-184-154-234.dhcp.dctr.al.charter.com [68.184.154.234]) by mx.zohomail.com with SMTPS id 1553691486734259.640505514422; Wed, 27 Mar 2019 05:58:06 -0700 (PDT) This was an email to my editor.
Emails not being delivered to Outlook
Emails are not being delivered to my Outlook inbox today. Has been working fine up until today and I have not made any changes to configuration. Emails sent from Outlook are being received by recipient, but do not appear in "Sent Items". Incoming emails are there when I log on to Zoho online account, just not in Outlook. Is there an IMAP problem? When will it be fixed?
Não recebo e-mail
Olá! Estou com problemas na minha conta de e-mail kamila@contapramimfilmes.com.br Recebo apenas determinados e-mails. Muitos clientes reclamando de que o e-mail que enviam está retornando. Como solucionar?
SPF protection at ZoHo not working correctly
I’ve configured SPF on my domain to allow incoming email from 3 domains only. The SPF record is ending with -all. With this said I receive spam email messages with my spoofed email address. For instance yesterday from host 200-4-83-129.hacienda.gob.mx but also from other hosts not in the SPF configutstion with my email address as sender address. Please fix the issue with failing incoming SPF and DKIM spam messages.
I have problem with zoho mail error_code :550
I have problem with zoho mail when i try to send mail to : it@elshammaa.com i received this massage This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. it@elshammaa.com, ERROR_CODE :551, ERROR_CODE :This mail server requires authentication before sending mail from a locally hosted domain. Please reconfigure your mail client to authenticate before sending mail. Received:from mail.zoho.com
Unable to pay
I am trying to renew my domain fxmedcenter.com but the payment is not going through. I have tried using 3 different cards.
My Zoho mail hasn't been receiving emails.
Hi, My Zoho mail stops receiving emails. The last email I received was sent to me on the 28th Feb 2019. Recently I've tried to send emails to my own other email addresses, and reply back. My Zoho mail received none. And only one of the other addresses received one email from my Zoho address. Please help! My domain graceedu.top I am using 0.18GB.
URGENT-Unblocked email and upgrade storage of email account
Dear Zoho team, I, as an owner of email info@thekingrose.com and rose@thekingrose.com. I already upgraded my 2 accounts with 24$/year which already paid to you this morning. But now, when I try to use my email as rose@thekingrose.com and got a notice as below. Pls respond to me by tomorrow. I am looking forward to hearing from you! My account has been blocked for a week and my business has been pending so far. Pls help to response to me. Pls confirm and unblock me! Any response pls drop to my other
Best practise, best way to set up mail for staff.
I have a team of staff: 2 admin staff, 6 sales staff and 1 manager. Which is the best way to set up configure zoho mail so that: 1) When one of my staff is sick, others can check their emails. 2) All admin related emails get delivered to one email address (like when you make a group) but the emails don't sit in your inbox and get your inbox all cluttered up. 3) When a staff member leaves, how do you keep their email history so it is visible to other staff members that might need to go back and check
SPF record
Hi, In my Zohomail I have a message regarding the bad configuration of the SPF record. I have this problem since I ask my hosting provider for changing the web pointed record. First I was using: v=spf1 include:spf.dominioabsoluto.net include:zoho.com ~all and now Zoho recommend to use: v=spf1 include:zoho.com ~all but none of them is working. What should I do? My hosting provider is Hostalia. Thank you Javier
An Account is Neither Showing any email in inbox nor receiving any email
Hi, When i open my account it shows empty inbox. i tried to send an email from other account but the inbox remains empty. Kindly, solve this issue ASAP. i'm attaching the screenshot as well. Detail: Domain: bmco.pk Account: accounts@bmco.pk Thanks.
emails landing in client spam/junk folder
Dear ZOho Support since past 10 days all my email getting deliver in client spam/junk folder plz give solution on this urgently ... thanks deepak 9082212340
No puedo enviar correos
Hola, sólo puedo enviar correos a cuentas gmail, pero no puedo hacerlo a cuentas corporativas, tampoco puedo recibir correos, de ningún tipo de cuenta, me sale este error, ayuda por favor. 550 No Such User Here
DELETE MY ACCOUNT!
I want to delete my account but I keep getting sent in circles to pages with nothing. I have read all of the 'Cancel my Account' pages and tried everything but still there are no options. This is the message I get: You are an administrator of your organization : "xxxxxx" You should cancel your organization from Business, before closing your account. I go to business and it sends me to the set-up page. I want to do the opposite! There are no options. How do I cancel this stupid account?
Problem to Send email out site domain
Hello, I am having problems sending emails out site organization. My domain es massivedynamics.pe it was working a couple of weeks ago, now I receive a message of successfully sent but the other mail never receive the email, I tested sending to gmail for example. can you help me? Thanks!
Are mailservers able to use Zoho's 'insecure' cipher suites?
I have checked the security of my email using an external tool. The tool concluded that Zoho's mailservers support RC4-SHA encryption, which are considered 'insecure' by the external tool. However, Zoho's security policy page states that: All data transmission to Zoho services are encrypted using TLS 1.2 protocols, and we use certificates issued by SHA 256 based CA ensuring that our users have a secure connection from their browsers to our service. We use the latest and strong ciphers like AES_CBC/AES_GCM
Zoho Desktop Mail - Unable to download files from Cliq chat
User in our office are unable to download files from Cliq chat conversations in Zoho Desktop Mail. Clicking the download icon does nothing. We are using version 1.0.12 of the Zoho Desktop Mail application. Edit: Corrected version we are using.
Recovery of deleted group emails data
Hi, I have deleted my group yesterday (appgreengo.com), due to migration to a different domain. Is it possible to recover the emails and contacts from it to my new group, joompin.pl? I know it's reckless of me not to notify my coworkers that I'm doing it; humbly asking for some help. Basically, I'd love to have all the history back on the new domain, all 5 email accounts are the same as before, just the domain part changed.
Re-activate email accounts
Hello, Recently, I had to disable a few accounts in our account and we are ready to re-enable them. However I can only do so partially, as I can turn the accounts back on, but incoming and IMAP access remains disabled. I try to enable them but get a message stating "Operation permitted for paid user(s) only". For email forward only accounts, I removed and recreated since they didn't store mail. But other accounts I can't do that, as I don't want the contents of the inboxes to be lost. These
This domain is already associated with this account
I got the following message while trying to register a new domain: ""this domain is already associated with this account *****81". Then, when I proceed with the password recovery method, I get the following message Domain: fillerbotoxs.com
Mobile number already registered
Hello, I sent 3 emails and opened one support ticket on this issue since Monday of last week. No answer anywhere. I want to open an account with a mobile number I used on a previous account that has now been closed and that I can't open anymore. Is it possible to unlock my mobile number for Zoho Mail Verification?
Mail Archive Folder
Hi there. Having problem to use the archive folder link under ZOHO MAIL. Before was working properly, since all the folders were already listed in a expanded way. Now i need to click to expand the following subfolders over each folder that i want to archive to. Is being quite annoying since by mistake, many times, archives into wrong folders. Cant it simply be like it was before? All folders already expanded? regards,
Outgoing mail lands in spam
Hello, this is a followup om topic #30212988 We Still have problem, it is THE domain borgunda.se that gets marked as spam? Can you please check this as soon as possible Since it is distrupting our daily work
Email titles and preview disappear
Hello! We have a Zoho Mail Account and suddenly, today the titles and the preview of the emails have been changed for: (No Subject) when in fact, those are complete mails. Anyone knows why this happens or how can it be arranged? Thank you! Irena
Using subdomain from own domain to login into Zoho mail
I just created CNAME as mail.mydomain.com and pointed to business.zoho.com but still its opening my current website only its not redirecting to custom login page.
Problems sending mail
Dear Zoho I send emails through my domain foureptravel.com to the domain accounts tuscanydrilling.com but they do not receive Please can you help me with this problem?
I am not being able to receive emails in my zoho accounts
Hi, I have been facing this issue as i have three zoho email accounts but none of them are working as i am unable to get any mails in those accounts. why is the problem happening?
Not receiving any emails, but can send emails
I haven't been able to receive any mails for the past few days. This has been happening almost everyday for at least a few hours per day. Please help? Thank you.
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