new email account
Trying to setup a new account. I already have one working account for email that I think was setup automatically for me. I've tried everything and cannot figure out how to do this. All the links in your help pages don't seem to go where they say they will. If I could find the total settings for my existing account then I am sure I can set up a new one. I'm used to Outlook and 2 or 3 pages of settings per address. Where can I find something like this?
Email not received
Message not delivered Your message couldn't be delivered to admin@gloriagroup.inbecause the remote server is misconfigured. See the technical details below for more information. The response was: 550 Please turn on SMTP Authentication in your mail client. mail-ot0-f172.google.com [74.125.82.172]:35656 is not permitted to relay through this server without authentication. Final-Recipient: rfc822; admin@gloriagroup.in Action: failed Status: 5.0.0 Remote-MTA: dns; gloriagroup.in. (116.206.105.47, the
Deleting "whitelisted" emails that are actually SPAM
Is there any way I can bulk delete the so-called “whitelisted” email address that are actually SPAM emails? I can only do a few at a time before the system shuts me out.
mailbox size nearing quota
How can I sort my inbox mails with attachments according to size?
Outgoing E-mail Blocked
Hi. The last few days I've been unable to send e-mails through my e-mail client, Thunderbird. When using Zoho Mail I can send e-mails, but in Thunderbird I receive an error message and nothing goes through. The message reads as follows: "An error occurred while sending mail. The mail server responded: 5.1.8 Email Outgoing Blocked. <a href=https://www.zoho.com/mail/help/usage-policy.html target=_blank>Learn more.</a>. Please check the message and try again.". I've also attached a screenshot of the
Shared mailboxes in zoho mail
currently with our provider "Microsoft", has "Shared mailboxes". This mailbox is shared by people who are no longer there so that others can see the history of the emails without buying another license. https://technet.microsoft.com/es-es/library/mt577278(v=exchg.160).aspx
Not receiving Emails after MX records update
Hi, I got an Email from Zoho that asked me to make an update in my MX records - to remove priority 0 and to add priority 50. For some reason, since then I stopped receiving Emails. That was more than 48 hours ago. Anyone can help out, please? Thanks in advance
MX records set on Cloudflare but not receiving mail
Hi, i've tested the configuration using https://mxtoolbox.com/SuperTool.aspx?action=mx%3agreenbits.hr&run=toolpage, and everything seems to be fine, except "DMARC Record Published", could this be a reason for not receiving emails? The only requirement in instructions was to set up mx records. Done this a week ago, so propagation should occur by now, but i'm still getting response "553 Relaying disallowed" when trying to send an email from gmail at greenbits.hr domain. Thanks in advance for any help
Server Rejecting Login
Hi, I first faced the problem of not being able to receive the emails on my outlook while everything was working fine on Zoho's webmail and mobile's mail. So in attempts to fix the problem, i tried resetting my account on outlook but setup keeps failing with the error that the server is rejecting login. I checked the configuration settings with my colleagues and your guide to configure on outlook, everything is perfect. I tried setting up on Thunderbird as well, but even there the setup is failing.
Cannot send emails from custom domain
I have set up Zoho Mail to work with my own domain, and it seems to work with Gmail and Yahoo addresses just fine, but I keep getting this error when sending to this one email. (I've censored personal details in the error message below) Could you help me figure out what is wrong? I have added MX and SPF records for my domain so I don't understand why I cannot send this email. Thanks for any help in advance! This message was created automatically by mail delivery software. A message that you sent
Email sending ok but not receiving - own domain
I've already gotten my domain verified and edited the MX settings so that i can use zohomail with my domain. I could send it out email, but I couldn't receive it any. I try sending from my gmail account and it said "DNS Error: DNS server returned answer with no data". my domain is shm.com.pk Can anyone help me with this matter. Thanks.
Can't receive e-mails from COMODO SSL
Hi everyone, i just bought an ssl for my site. But i can't receive any e-mails from them. My account is working good. Just can't mails from comodo ssl. Registrar says, we're sending u the code but ur mail host blocks "comodo". What should i do?
I can send emails but can not receive it. Please help with the set up
Hello, I have recently tried to set up zohomail with my domain. I can send email from my email but I can not receive it. Please guide me how to finish the set up. so that I can also start receiving the email. My email is contact@eazybreezybox.com and I am trying to connect it to my shopify store. Please help some one. Thank you
Mail for Desktop: No support for two-factor authentication?
Attempting to log into the new Zoho Mail Desktop app does not work for accounts with two-factor authentication enabled. Instead of logging in after entering the login details, it jumps back to the login form without any error message.
Softfail SPF record
Hello, We get a SPF-record softfail for our email address. Our SPF-record is: v=spf1 ip4:85.214.251.111 ip4:95.211.124.155 ip4:5.200.2.44 ip4:5.200.2.43 include:zoho.eu ~all Despite of "include:zoho.eu ~all" we still get the softfail. It says: does not designate 135.84.80.197 as permitted sender How come we get this softfail for this ip address and how can we solve this? Do we have to add this ip to the SPF-record or is there another solution? Hopefully we can fix this. Thanks in advance.
Option to set a public sending name for a group
If I created a group named Sales i.e. sales@mycompany.com when an email is sent to someone the display name in their email client is Sales. If the group name is My Company Sales, it makes it inconvenient for internal use as every group look the same as they would all be prefixed with My Company, e,g My Company Accounts, My Company Sales etc. It would be nice if there was an option to set the email display name for emails sent internally separately from emails sent externally, or even just an option
Not Receiving Emails
Hello Zoho I have joined your service yesterday. Followed your different guides. I can now send emails but not recieve them. The MX record / DNS settings are okay. Could you please advice? Cheers Thor.
Mail forward failure 'No such recipient here'
Hi there, I sometimes have the following forwarding failure. It is not occurring every forward. I don't know what is causing this failure. Could maybe someone have a look and let me know so I can dive in further? This is the error message that I get back: The following message could not be forwarded to info@bloemenmagazijnjohan.nl for info@bloemenbezorgenutrecht.nl Technical details of the failure: No such recipient here ----- Transcript of session follows ----- Return-Path:<bounces+3683531-33a4-info=bloemenbezorgenutrecht.nl@bestelling.bloemenbezorgenutrecht.nl>
I can't verify my SPF Status for my domain
Hello I followed all steps you provided to configure and verify my SPF Status for my domain "benchmarkeg.com" But still failed to verify it It show this message "We are unable to get TXT record for SPF right now. If you have added the TXT record just now, please wait for 30-45 minutes for the changes to propagate and try again."
You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance.
Trying to register a domain and i get this error. I've tried creating different account but no luck. Why does this happen and can i do something different to l avoid it in the future?
Reenvío a Gmail
Eliminaron el reenvio a mi cuenta de Gmail y no puedo volver a registrarla. Esta bloqueada.
Email Spam Control not working
Why is it that there is provision to enter individual emails in the spam control settings in control panel, and this is documented in the help pages, but this feature is actually not implemented? The whole domain has to be whitelisted, which is not helpful for gmail or 163 emails. What other features in Zoho are advertised and documented but not actually working?
Email not forwarded after "mark as non-spam"
Hi, I have email forwarding set up and it's working fine. Some of the mail that end up in spam are not spam, so I mark them as non-spam. Those mails, however, are not being forwarded after marking them as non-spam. Why? I found this old topic that mentions that forwarding should happen: https://help.zoho.com/portal/community/topic/spam-forwarding Any help is appreciated. Thanks.
Frequently can not receive email or send email
Hello, My domain sometimes can not receive email or send email. But, 2 weeks ago seems everything is fine and have no problem. Could you please help me out? Now when I was making the email test, I saw the message: "mail.extmail.org gave this error: Remote server returned not permitted to relay -> 554 5.7.1 <liurenfeng@bio-bench.com>: Relay access denied" Thanks,
Can't receive email
Hello, my email domain recently can't receive or send email successfully. I made a test to send email from my private email address to my domain, I received "Undeliverable". It is mentioned that it might be related to "misconfigured settings". Please help me to check the problem. Thanks in advance,
Just set up Zoho email, I can send but not receive email.
Can this be fixed?
I can send emails no problem, but cannot receive emails.
For my email (recruitment[at]collegecloutshop[dot]com) I can send emails but cannot receive them. Is there some way to fix this? I am not sure how to go about fixing this issue. Thanks.
ActiveSync not displaying all emails
I have several email accounts setup on my android phone using activesync connection but it won't display old emails (only those that have arrived since I configured my mail client). I desperately need to have access to all of my emails (I have removed the limit in the email client so there is no issue on the client side) - is there any way to allow all emails to be synced to the device, regardless of age as I much prefer being able to use activesync rather than having to switch back to imap?
Domain already token
* This domain is already associated with this account "*****19". Please help to get zoho service. i created a new domain and i see that error. Please unlock my domain pls. domain : iprotek.cl I can proof owner of domain .
Some contact groups not appearing in auto-fill
I've added a number of contact groups as per https://www.zoho.com/mail/help/contacts.html#alink8 Only the first contact group category I added appears via autofill when composing an email. Any clues?
How do i can recover the super admin password for ZOHO MAIL if i change my phone number?
Hi, I created an account in zoho mail for one customer under domain "demandatulesion.com". They lost the password for superadmin user and they need to recover this asap. Can you help me with this problem?. The account name is admin@demandatulesion.com. Thank you for your help. Note: they don´t have the phone number registered in zoho mail to receive the recovery code.
Zoho mail - Usage policy question
Hi. Can I use Zoho email to send automated replying emails from my web sites? For example: I have a contact form on my website and I want when someone is sending message from the contact form to be sent from system zoho email, for example - noreply@mydomain.com Is this allowed? Currently I am using the Zoho mail for WordPress plugin and I have all my details in the Zoho developers console and it is working perfectly. I'm on paid subscription on Zoho Workspace. Is this allowed for continuous use or
Out Going Mail blocked
Hello Team, I am not able to send emails. I am getting below error message Unable to send a message; Reason:554 5.1.8 Email Outgoing Blocked. My Email:-marketing@tiits.ae
Mails going out but not coming in
Im having issues receiving mails in one of my users. But outgoing mails arrive just fine.
535 Authentication Failed
Hi For some reason I have been hitting the above issue when using SMTP. I have not changed any settings on my side and have stayed away from 2 factor authentication and setting up an application specific password. Any pointers? thank you.
Custom Login
How can I change the Custom Login CSS ? is it possible ?
I can send but not receive e-mails
Im new in the platform, the company gave me to administrate the "contact@kittenuniverse.com" mail. I started using it and I realize it can't receive any of the mails that are send to this zoho mail. Someone can help me?
No entra correo
Hola. No recibo correos, sólo puedo enviar. Mi cuenta es depfinanciero@freemais.com Somo 4 usuarios y ninguno pueden recibir. El dominio es @freemais.com
Mail sends
Hello Zoho team how many emails can I send from an account, ie from ism@mundorebel.com to how many accounts can I send an email as for example: mail1@domain.com, mail2@domain.com, mail3@domain.com, mail4@domain.com, etc... see the link https://snag.gy/yK0cwO.jpg thanks
Confused about email setup and verfications
Hi, I am starting a new business and trying to set up all of the email addresses I would need. For example: myname@companyname.com, socialmedia@companyname.com, annoucements@companyname.com. I am using the free Zoho Mail version to test out the service. I have made the three addresses above with the email admin, and have Zoho mail linked to my company's domain. However, I am running into issues and confused as to how to use Zoho best. For example: I want to use the announcements email to manage my
Next Page