email account blocked
The email account salgado@channelplanet.com has been blocked due that it used 100% storage space. We have reduced it to 92% but still is showing in the dashboard that the email is blocked. How can it be unblocked? Thank you for the repsonse. Juan Pablo Barcenas
Info on configuring DKIM
I am getting a message, 'DKIM entries in your domains DNS are not configured to match with Zoho.Please configure DKIM to ensure better email delivery.' I have looked at the info on configuring DKIM entries and I am totally bewildered by it. I am still getting e-mails OK. Do I need 'better e-mail delivery'? I don't know. What will happen if I don't configure DKIM? Thanks Tony
Migration issue
Hello my dears, I switched from Google Apps to Zoho and have many messages there. I wanted to Migrate my messages and bring them to my Zoho. I tried SSL but it didn't work and kept telling me this " Unable to connect to your account. Please Click here for more info . " Then I tried with the option " None " and also I got this message " server not reachable " Please guide me with the way to overcome these issues. Thanks and BR, Mohammed Alshehri
Unable to receive email from whitelisted domain
Hello, I used to be able to receive emails from this domain (kingsroadangkor.com) but recently the mails are no longer arriving. I added the domain to the whitelist but the problem is continuing. Could you let me know if there is something else I could do? I am also checking with the domain owner to see if the issue is coming from their end, but wanted to check with Zoho too! Thank you!
Why can't receive e-mail messages ??!
Why can not receive e-mail messages and Dont working in mobile App?
Zoho Mail Issues (cannot send, slowness in file attachments, cannot connect to server)
Our team is currently experiencing the following issues in Mail. 1. Cannot sent mail 2. slow in attaching files 3. cannot connect to the messaging server 4. blank screen No issues with our current ISP as tracert results are okay. Can you assist ASAP?
DKIM couldn't verified in wibis.co.id domain
Hello, I have 2 domains in these zoho mail, one of my domain (wibis.co.id) couldn't verified the DKIM key, but the other domain just work (wibis.id). I have followed all of the instruction, but just the DKIM couldn't be verified. These are my domain information: selector name: wiyata._domainkey.wibis.co.id domain name: wibis.co.id
Cannot receive emails even though MX entries are ok
Hello, I cannot receive emails for my domain obolus.io even though the MX settings are ok according to mtoolbox.com If I sent an email to one of my addresses I receive the following reply: The response from the remote server was: 550 The mail server could not deliver mail to **********@obolus.io. The account or domain may not exist, they may be blacklisted, or missing the proper dns entries. Please advice. Thanks! Dom
No fue posible enviar el mensaje;Motivo:554 5.1.8 Dirección del remitente bloqueada
HELP... No fue posible enviar el mensaje;Motivo:554 5.1.8 Dirección del remitente bloqueada raul.luna@cronosxml.com me pueden ayudar de favor
If I delete then recreate my account can I reuse the emails associated with the old account?
Hi! I screwed up while creating the email accounts for Algoists.com in that I used long-form names (i.e. vaclav.turacek@algoist.com instead of vac@algoists.com). I deleted all of the accounts then recreated them using the short form names and tried to use the long-form names as alias. Unfortunately, this lead to an "Alias Email Id already exists." error. Is there a way to permanently remove the deleted accounts? Alternately, if I delete the entire Algoists.com account will I be able to recreate
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
I have just sent 7 emails after that I#m unable to send any email. Can you the the issue and solve the problem Thanks Ali Raza
How to retrieve lost email?
Dear Sir/Madam, I was trying to locate an e-mail in January 16, 2014. However, I could not find it in my inbox probably because it was accidentally deleted. Is there any possibility to retrieve all emails on January 16, 2014? I know it is very long time ago, but it is very important. My e-mail address is : kenlim@greenonwall.com Thanks. Regards Ken Lim
Sender Address Blocked
Please unblock my account sales@pmanishexports.com Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:554 5.1.8 Sender Address Blocked
54 5.1.8 Sender Address Blocked
Our company's 2 accounts "daryl@staleandco.co" and "stella@staleandco.com" while sending out emails all of a sudden with the sending address blocked message popping up. Have been trying to contact support for the past 2 days but without a response. Please assist. thanks
Error: emailId already exists
I'm trying to create the emails Roberto.okada@promo-clicks.com and support@promo-clicks.com but the system returns these e-mails already exists. Please could you solve this problem ?
can't send mail via smtp
i had this working a few days ago. nothing has changed on my side in months. i'm getting A problem occurred when attempting to deliver mail. This exception was caused by: javax.mail.MessagingException: Exception reading response; nested exception is: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target.
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
Dear Zoho Team, It been more than 10 days that our admin email addresswith our domain name is unable to send any kind of email where as other users are able to send email. Can you please check the issue its really urgent. The following error come whenever we try to send an email. Unable to send message;Reason:554 5.1.8 Sender Address Blocked
David fay Janney-configuration issue of sever?
Recently I have change my mail server from local host to zoho. So, I need to change settings such as hostname, serverport, encryption and Check box with 'smtp authentication'. I am not sure of what to give as i can see incoming and outgoing servers seperately . can someone please guide me to resolve this . Thank you
Help : Account disabled
Hello, my mail account has been suspended and I keep getting the error "user not active" and I am unsure why, I sent an email to the support email provided and still no reply
Outgoing Mail Disabled and SPF and DKIM not working
Hi, I have emailed you twice about this and had no response. My account - hello@codiekinz.co.uk has outgoing mail blocked and asks to contact support which I have done but I need this resolving ASAP. Furthermore, the account mentioned SPF and DKIM not being setup correctly, but this has been done and still I have the errors - no one from your support has got back to me about this. Please help me resolved asap. Regards
Cant create firs email account
i've just verified my domain and i'm stuck on the first screen where says: "Congratulations! You have verified your domain krainamtg.pl. Provide a desired username to create your domain based email account." When i submit the form i get error: "Unable to add Alias Address", what am I doing wrong? Best regards
need to know who my dns provider is
I am trying to verify my newly purchased domain releaserepairrejuvenate.com and I am not clear how. It keeps asking me to update the CNAME through my DNS hosting proivider, but I dont know who that is. I have only contacted and purchased through ZOHO. Please advise.
I have logged in zoho account but cant access zoho mail only says Account not active
I have logged in zoho account but cant access zoho mail only says Account not active and when i directly try to login thru url : zoho.com/mail/ It again says Account is disabled username : bijendra@ekbana.com please fix if fast
Ca't create e-mail account
Hi, I'm trying to create the e-mails roberto.okada@promo-clicks.com and support@promo-clciks.com but Zoho inform that emailid already exists. Can you solve this problem ? Best regards Roberto
kindly delete a user name in your database
Please help delete "information@hopkins.edu.hk" in your database. We accidentally deleted this email but cannot manage to create it again. Whenever we do so, the systems says "the user already exists", but we just cannot find this user in our list. Many thanks!
Cannot create email again after deleteing the user and email address
I have deleted a user as support@learnonsolutions.com. When I try to recreate the same it says user already exixts. Can You help Me.
Zoho not working on SPF record.
Hi, I am using outlook to send and received emails through zoho, and today my outlook is not able to send out emails, i went to check the admin account and found out that there was SPF record problem, I did as instructed adding the txt file onto my blue host DNS Zone Editor but i am still having the same problem sending out emails. I registered my domain at namecheap.com and direct it to my host: bluehost.com, then on blue host i added the MX and also the txt. I have not experience this problem before
Blocked email client
Help me please! Blocked email client: E-mail: financiero@unijet.com.py Gratz
my outgoing mail is blocked.-free user
info@groupprecise.com is blocked due to more than 11 bounce am a free user ..i don want to be paid...what should i do to unblock>?
Issues with some domains sending emails from Zoho
Hi, I'm trying to send emails to sucroal.com.co domain. From Zoho appear this logs in the email rejected: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. xxxx@sucroal.com.co Invalid Address, ERROR_CODE :550, ERROR_CODE :5.1.1 <xxxx@sucroal.com.co > Recipient not found. <http://x.co/irbounce > Received:from mail.zoho.com by mx.zohomail.com with SMTP id 1432307034555144.79609847374059;
SPF Record validation for Route53
I've created a TXT record in AWS Route53 as per the guidelines, but still that yellow triangle is showing and in dashboard "immediate action required" shows. I've tested spf records here http://www.kitterman.com/spf/validate.html?
Trying to use gmail to access zoho email account
I use zoho for my company email address. I use gmail to manage other email accounts and have tried to set up my zoho account as a POP 3 account on gmail. I have followed the instructions on zoho website - used my email name@companyname.com.au and used the incoming server as poppro.zoho.com and Port 995 with SSL (and ticked SSL box on gmail) and used my zoho password (as per zoho instructions) Each time I do it i get this error from gmail Server returned error: "Authentication failed" Any assistance
Mass Mail out
When i put together a list for mass mailout in the 'to' box it shows all the people's email addresses I am sending to. Can you confirm that once sent that the recipient will only see their own address. I obviously don't want all my contacts to see each others email addresses. Thanks.
Zoho Mail not receiving mail
So far I have never had an issue with my info@louderthanwords.co.uk mail not working, but today it suddenly just stopped. I keep getting this error on mail app on my mac: The server returned the error: Connections to the server “imap.zoho.com” on the default ports timed out. It seems that I can send emails OK, but I'm not receiving anything.. I have currently sent 2 test emails from different devices and accounts to my zoho mail without success, I have also tested opening my zoho mail on my other
Outgoing Email Blocked due to a Virus that is now Fixed - Please Unblock
One of my email accounts has outgoing email blocked which seems to have occurred due to a virus on my wife's computer. That issue is now resolved and I need to get her outgoing email unblocked. How can I do that?
SPF entries in your domains DNS are not configured to match with Zoho & Google Gmail
We do have 2 servers for one domain, so we use to have for the last 10 months the following without problems: v=spf1 mx include:zoho.com include:_spf.google.com ~all and today we have a warning in our zoho mail account asking to change the SPF to v=spf1 mx include:zoho.com ~all What is wrong with the actual SPF? we need both services (Google Mail, and Zoho) Thanks
Unable to send message;Reason:550 5.4.6 Mail rate exceeded limit
I sent out bulk messages and was not aware of a limit. Now i am unable to send any messages out via my inbox Kindly assist with unbloking my account. email ID is: ronke@toolzacademy.com Thanks
Zoho Mail as an IMAP *client*?
I see that many people have expressed interest in using an IMAP client to access Zoho mail. I would instead like Zoho Mail to act as an IMAP client. Is that on the horizon? Are there any good services out there that do this? Thanks.
outgoing blocked
Please unblock my mail id sandip@patentkart.com which has been blocked for unknown reason, and guide us why it happened so that precautions could be taken.
trying to create mailbox
I just signed up using reeses@zoho.com, but when try to create my mailbox it tells me:"Could not create mailbox for user". Is there another user with the same address? Do I need to sign up again?
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