Forgot Super admin email address
Dear Support I forgot the username i used to create a custom zoho mail for business address. Please advise. the domain is anvi.co.ke
Another DKIM issue
Hi there! I verified correctness of the TXT record by http://dkimcore.org/tools/keycheck.html and it says: This is a valid DKIM key record This TXT record consists of multiple strings. This is valid, but could be avoided. but I can't verify it in control panel... domain name: netproo.pl, selector: zoho I have some premium plans and a couple of domains, and I want to implement DKIM for each of them. I see that many users have the same problem. Do you manualy verify each DKIM? Please help. Regards,
Email Policy Disabled
Hi, I want to edit an email policy but I can't change anything? Its all greyed out... What am I doing wrong? Thanks.
DKIM & SPF problems in last 12 hours
Hi there I've got two users at least on yewneek.com receiving zoho-based errors through Outllook pop3 delivery and smtp. Errors refer to encryption. I addresed this, then orher errors appear in Outlook. I've logged into Zoho CPANEL and DOMAINHOST CPANEL and followed instructions PRECISELY for SPF and DKIM. VERIFY button does NOT work. Email delivery does NOT work. Troubleshooting/robust fault dianosis clearly points to ZOHO causing the problem where non existed before. Please rectify and advise.
DKIM & SPF warmings, email down
Hi there Email for yewneek.com is down. Last 12 hours or so messages are appearing about encryption on Outlook (two user accounts) and CPANEL DKIM and SPF warnings. Clealy, after troubleshooting (robust fault diagnosis through DOMAIN HOST and ZOHO) the problem clearly lies with Zoho implementing something, or Zoho Radius server or mail servers being down. Please rectify the issue. It's clearly public interest. THanks GB
Unable receive any mail to zoho rmail
Pls can you suggest me what is wrong? Subject: Undeliverable: RE: Invoice for review Delivery has failed to these recipients or groups: account confidosoft (account@confidosoft.co.uk) Your message wasn't delivered. Despite repeated attempts to deliver your message, the recipient's email system refused to accept a connection from your email system. Contact the recipient by some other means (by phone, for example) and ask them to tell their email admin that it appears that their email system is refusing
mx record set but cant recieve mail
i have already added mx record in dns and i can send mail but cant recieve. please solve the problems.
Missing mail
Greetings- I recently saw an email and read it, but didn't act upon it. (It was something to do with my business.) I just went back to try and locate it and it isn't there; not only that, but no emails from either of the addresses I get mail from that company from are in my mailbox. They're not in Trash, Spam, and don't show up in a search. Has anyone else had issues recently with mail going missing? I wouldn't have noticed it except it was an offer I was interested in.
Getting all my email accounts in one zoho account
Hi So i have just signed up to the standard package. I have added my two domains my issue is i dont see how to add domain email accounts. This is what i have at the mo. Domain.co.uk info@domain.co.uk Domain2.com For domain2.com i need to have the following email accounts added. support@domain2.com sales@domain2.com me@domain2.com payments@domain2.com How can i do this?
mails goin into spam of the users
Hi this is my header file.Mails send using zoho smtp goes into spam.I have added spx record.Kindly suggest what has to be done
Not receving mails
Hi, I am able to send mails but not receiving mails. Please help Regards, ishan
Domain Key - Not enabled as verification failed
Hello guys, how are you? I'm trying to use the authentication through domain key, but the system returns the message: Not enabled as verification failed What is possibly happening? Thanks in advance! domain: idealizeseuproduto.com.br
Unable to receive emails on my domain cloud16q.com but able to send email from the domain
I just set up a email account with zoho but after configuration of my domain with zoho mail I am able to send email to all receipients but unable to receive emails from them for my domain cloud16q.com. Below is the delivery failure message i get on gmail when i sent it to laxmon@cloud16q.com: "Your message wasn't delivered to laxmon@cloud16q.com because the address couldn't be found. Check for typos or unnecessary spaces and try again." Please asssists asap.
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
My email account joe.camatta@quantitativeradiologysolutions.com is blocked for an unknown reasons, and I am unable to communicate w. customers. Why was the account blocked and how do I get it unblocked?
How to recover deleted emails.
Dear Folks, One of our employee has done some inappropriate and unauthorized activities using his official company email ID. Once we came across we blocked his access by changing the login credentials. However there were so many emails, more than 800 that are deleted from his account in previous week. We would like to understand the procedure to recover all those deleted emails ASAP. We will really appreciate your quick response. Looking forward to hear from you. The email account is matias@grupomultitech.com.ar
Office 365 and zoho email
My domain is hosted by 1&1. I have one office 365 business account which is configured to receive email (I only have one email account) in outlook. Now I am trying to add 2 more email accounts at the same domain but I want to configure and receive those emails on zoho without effecting my office 365. Essentially, to receive email one domain on two different providers. Is this possible if so please help me out.
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
Dear Support, i am facing Unable to send message;Reason:554 5.1.8 Sender Address Blocked under marketing@akmecards.com email id. Please unblock my account. Regards Akme Cards
Why can't I see my employee's emails even though I am a super admin?
Hello, I am a super admin and I can't see an option for me to view emails in my employee's inbox. The email inbox belongs to the company, not to the individual using the mail box so why can't I access it without asking them for their password? I hope that there is a solution as this is a function that we need and it would be a shame to leave because of this. Kind regards
New Bug: Send Button Regularly "Disappears" when composing Email
Hi, This only recently started happening, but now the bar in the UI with the Send button shrinks so nothing on it can be seen or accessed. This image shows the problem. Note, this can occur when using the Reply *and* when composing a New email. This is a major problem, so I look forward to it getting fixed. (Unfortunately, I do not yet have a recipe for making it happen, this is on Chrome.)
My notes are gone under the new version of Zoho
Logged in today to get information from Notes when I got a message saying "Notes are no longer available in the old version". When launch the new version all of my Notes that I have added over the years are gone.
No fue posible enviar el mensaje;Motivo:554 5.1.8 Dirección del remitente bloqueada
Buenas tardes, estoy tratando de enviar correos desde mi cuenta ventas@areadedisenosac.com y el sistema me dice No fue posible enviar el mensaje;Motivo:554 5.1.8 Dirección del remitente bloqueada. Podrían ayudarme desbloqueando la cuenta de correo. Gracias.
.cat top level domains
Hi there, this is Alex from Barcelona. I would like to ask to include .cat domains in Zoho Mail allowed TLDs list. These domains are referred to Catalonia, a geographical region of Spain. To know more about .cat domains please visit http://fundacio.cat/en/domini I hope these can be included soon as other domains have been added previously. Best regards, Alex
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
I'm not able to send emails from this account, please unblock my account asap
Delete account invitation
Hi, I've created the zoho account info@pecanesdelsur.com by mistake and couldnt verify it because I didnt have access to the email account. Now, that I've successfully verified the domain, I'm trying to create the same user (info@pecanesdelsur.com) but all I can do is to resend the invitation. I'm not being able to delete the account by myself so I would like to be assisted associating the info@.. account as a new user of my org. Could you please assist me? Thanks.
"Account is Inactive" - please help!!!
My email address - jarold@gadgetmatrix.com - was working perfectly until a couple of months ago. The error message is that my "Account is Inactive". I have no idea why it would be considered inactive as it is my primary personal email account and is used for my business. I couldn't even log in the the support forum with an inactive account. I have created this new account just to get access to the support forums and to ask for yout urgent support, please. http://prntscr.com/e82msh Thank you in advance.
"Account is Inactive" - please help!!!
My email address - jarold@gadgetmatrix.com - was working perfectly until a couple of months ago. The error message is that my "Account is Inactive". I have no idea why it would be considered inactive as it is my primary personal email account and is used for my business. I couldn't even log in the the support forum with an inactive account. I have created this new account just to get access to the support forums and to ask for yout urgent support, please. http://prntscr.com/e82ft7 Thank you in advance.
Trying to add domain to my email a/c - PROBLEM
Please see the attached picture. After domain "verification" step, stuck here. "unable to add alias...." I even tried simple names like alex@embeddedsoftware.co.in. Still same problem. Thanks Alex
Do not receive emails in my secondary email address - URGENT
Hi, I have a problem regarding my email management and please refer to it as urgent Here the situation is - I have created an email address (maria@mariamarami.com), which I have also directed to another server (gmail). Question 1: Can I receive emails in both servers (zoho & gmail)? If yes how? - I want to create a second one (sales@mariamarami.com). I tried both as alias or second user but I never receive emails. I changed the MX records but the same. I am trying to point CNAME in Wordpress (where
Admin account and all accounts are inactive
Hi, I created the fli.lk mail domain on ZOHO mail yesterday and a few hours later all the accounts including the admin@fli.lk and cto@fli.lk are invalid. I see this error a lot in the forums and hope someone can help me activate all the accounts. Thanks Chris
The domain which you have entered belongs to a different deployment/region
Problemas para criar addresses for your business para o dominio casamodernaestofados.com.br Obrigado! The domain which you have entered belongs to a different deployment/region
No Emails Received From My Website
Guys, Its been 24 hours now and my below request has not been actioned. Please can you action this ASAP. I'm not getting any emails from my website and I'm potentially losing business. Many thanks David +44 1638 601110 (UK) On 11/02/2017 14:24, NEWA wrote: I'm not getting the emails sent to this email account from the address info@newa.expert. They are dropped. Can you unblacklist my server? IP: 51.140.54.42 552 5.1.1 <info@newa.expert> Mailbox delivery failure policy error User Information User-Agent
Yahoo blocking incoming Zoho mail
I tried to send an email to a few different accounts and Yahoo is not receiving anything. I checked the Spam folder and nothing there either.
This Domain is not supported or is already registered with Zoho
can't add my domain. can you help me?
Resolving blocked sender
Has anyone been successful in getting Zoho to unblock their email accounts? My account was hacked and several spam messages where sent to unknown users. I've since been 3 days without being able to answer customers and investors. Alternatively, can anyone recommend another email service for a small business?
The domain which you have entered belongs to a different deployment/region
Hello. I'm trying to register using my domain ( www.agenciaquack.com ) and I'm getting this error over and over: The domain which you have entered belongs to a different deployment/region. I need instructions on how to proceed.
IMAP Blocked
Hi, My IMAP access has been blocked on Feb 3rd. I don't see any particular reason why this would be the case... If possible, could someone from the Zoho team resolve this for me? I tried the solution given here but the control panel does not seem to have the option to 'unblock' the account manually. Thanks
Which one of the 2 is a valid SPF?
Hi, I see these 2 different SPF records one has 'mx' the other one does not.... I wonder which one is correct? v=spf1 mx include:zoho.com ~all v=spf1 include:zoho.com ~all Thanks, Yacine
Mail Rejected by Destination Domain 541 5.4.1 Mail rejected by destination domain
Hello, Emails are sent to our Gmail account and then picked up by Zoho. Yesterday we started getting the following: Delivery to the following recipient failed permanently: Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain ... by zm-apps.zoho.com. [204.141.32.122]. The error that the other server returned was: 541 5.4.1 Mail rejected by destination domain Emails no-longer seem to make it through to Zoho - Please
Still experiencing email delays
I am still experiencing email incoming delays as well as emails showing as sent but not arriving with the recipient. If I email myself from my own email (an 'internal' email if you like) it works ok but not to any other email or domain name. I know there were issues yesterday and before but are we still having problems??? Thanks, K
New Day, New Problems With Email Being Received - Or Not
Once again, email is down - AFTER you've stated that all the issues were fixed and things were back to normal. I understand the heavy load you must be under right now. But please...at least recognize the situation and keep us updated. Emails aren't just delayed right now, they are literally being bounced back and are showing "Delivery to the following recipients failed." My business is choking right now.
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