I cant create user/email
Hello I can create emails aconts for a few days... the systems says an unusual activity for this IP was detected. Try it again later. Help Please And the User mhermosilla@mudanzasasays.cl is blocked thanks.
didn't verify domain
i didn't verify my domain "ktmateam.com" and now i cant use it again because i keep getting a message that it has already been registered in zoho
Error Blacklisted
This week our emails started getting rejected our sister company's email returm mail with this error ERROR_CODE :554, ERROR_CODE :5.7.1 DNS Blacklisted by safe.dnsbl.sorbs.net Thanks
Emails won't send
In the last few days whenever I try and send an email using zoho I receive this error message: We weren't able to send this message, so we've put it in your Drafts folder. Before you try sending it again, you can check to see if the address is correct and that no attachments are too large. My gamil is working fine. Thanks, Cheryl
Recover deleted account ..
Dear Team, We have deleted a username account through control panel. We need to restore that mail account with all earlier emails. Is it possible? . Now I have created a new account with the same email address but how to restore the emails of the previous account to this new account. Any possible way ? Need your assistance pls
My email ID has been blocked manish@pharmatechengg.com
My email ID manish@pharmatechengg.com has been blocked. It is showing blocked as spam. I haven't even sent any spam mails. This is my main business ID and it's affecting my business. Please do something quickly or else I ll have to change my provider. Thank You Manish Bhatt
SPAM Filtering - Zoho allowing Blacklisted Spammers to pass
I am getting a surge in SPAM emails recently and w/o having the ability to Blacklist by IP - it' difficult to attempt to list by domain as many of these spammers use false names and have multiple IP's. In researching these I found that many of these are already Backlisted on Spamhaus and other locations yet Zoho is allowing them to pass through the spam filtering ??? Can you please Block these IP ranges: 23.247.0.0 - 23.247.127.255 http://www.globalfrag.com Comment: noc@globalfrag.com NetRange:
Sending Failed
I am having a problem send emails. I get a "sending failed" message all day yesterday. I was hopping it would be fixed by today. Please let me know what to do to get this fixed. Thank you, Linh Nguyen
Email Signatures Deleted
Hello, All of our Webmail Email signatures configured have disappeared. What happened to them?? If I have to put them all them back in, I will be considering leaving Zoho as they took me over 5 hours to put 20 different email signatures across our company.
Not receving email
We've just signed our entire company over to Zoho mail (free for now as a trial, but we were considering uprgrading to a paid account) but after only 2 days of using the service, sadly we are very disappointed. Some emails we write are not being delivered at all. We are sometimes receiving emails, but hours after they've been sent to us. Other emails, we are not receiving at all. Looking through the forum, it seems this is a common occurrence. Is this going to be resolved or are we better off finding
NO Mail coming in
We are not receiving any emails today and I have had phone calls saying e-mails are bouncing back! Is a server down or what?
Problem with mail
Hi There, please remove the block on our mail account. We are not able to send a single mail right now, can you please explain the reason for this ? User ID: 66637661 The adress is: sale@tolstosum.com.ua Thank you !
Problem with sending
Hi , today i have a massage : "Unable to send message;Reason:554 5.1.8 Sender Address Blocked" Please remove the block on our mail account. We are not able to send a single mail right now, can you please explain the reason for this ? The adress is: sale@tolstosum.com.ua Thank you !
Unabkle to send , errot 554.1.8
Hi, when i try to send a massage i got this massage : "Unable to send message;Reason:554 5.1.8 Sender Address Blocked" Can you please explain the reason for this ? The adress is: sale@tolstosum.com.ua Thank you !
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
Hi there, I get this error message when trying to send an email: Unable to send message;Reason:554 5.1.8 Sender Address Blocked Could you please fix.
Some email accounts block
hi, i notice some of my email accounts from sending and receiving are being block for unknown reason could you help me fix it by unblocking it..
Can't create new mailbox
Dear, I want to create new mailbox for my own domain. But i get error message. Unusual activity detected from this IP. Please try again after some time. My domain: hhi.com.vn Please help. Best Regards, Quang Nguyen
Unable to send emails to a specific domain
I'm not able to send emails to my accounting office with my e-mail hosted here, from my personal e-mail it's OK. Every e-mail I send, I receive this: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. alex@deltabc.com.br INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.1 <alex@deltabc.com.br>: Recipient address rejected: Message rejected due to: SPF fail - not authorized.
Zoho mail errors
Hello, I've got several errors though Zoho. 1) [Status: DOMAIN_NOT_RESOLVED, Address: <'xxxx@xxxxxxx.com'>] Message will be retried for 4 more day(s) 2) Every time I try to send an e-mail to a "tiscali.it" e-mail account, I receive the following error: A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. 'amministrazione@olbiacalcio.com' DOMAIN_NOT_RESOLVED Thanks, Gabriele
"Relay Access Denied" on our application sign up account (which has not been touched)
We're getting "Relay Access Denied" bounce backs to our "no-reply" email account which sends users activation emails. There have been no configuration changes to the application server or network infrastructure. Can a member of Zoho's support team assist please?
Inactive Account
Hello Support team of Zoho, Can you please explain me please why my accounts are inactive right now?and make it active again please, what is the deal?i cant work now because of this. miller@writingsolutions. bizfeidhelm@writingsolutions.biz Thank you. Waiting for yor answer ASAP. PS: i will start new topic again and again untill you will answer my question!
Email delivery not happening!
Hi, I have set mx.zoho.com for incoming mails, but still unable to receive emails. domain : host is godaddy. Please help ASAP. Regards Guru
Unable to send message;Reason:550 This message was classified as SPAM and may not be delivered
Hi, While sending e-mail to client I'm getting this error. Not sure why.
This Domain is not supported or is already registered with Zoho
When I went to sign up a new account I accidently entered an old mobile number, so I couldn't complete signup. When I try to sign up again I get the error "This Domain is not supported or is already registered with Zoho". My domain is mobibloom.com Can someone please assist in clearing this out so I can sign up again? Thanks,Sumit
cannot turn off two factor authentication
Hi, There is no longer a "disable" option under https://accounts.zoho.com/u/h#security/authentication After much searching in this forum and google there is nothing I can find to turn it off. The only options in this page are what mode to use. After enabling this my server calls are not working. Obviously the server does not have a way to receive an sms and send that code to you.
Automatic Email Reply
Hello, I'm new to Zoho and i'm unable to find "automatic email reply settings". If customer writes to my support email, i want him to give an automatic message. How i can set-up this?
pdf will not open in mail
I am having issues with opening pdf attachments in email. When I click to open, a blank page pops up that says about:blank. It will download the pdf to my download folder. I have to click on that and then open the pdf. This is very time consuming when I have a lot of pdfs to open. I amusing adobe acrobat, which is up to date as well as Mozilla which is up to date. Any suggestions?
Cant send emails to addresses with underscore
Hello, I just tried to send an email to addresses which contains underscore character '_' and zoho server response with a failure message. Is there a way to disable this restriction? Thanks This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. name_lastname@outlook.com INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Requested action not taken: mailbox unavailable Received:from
Can't get Login Verification Code by Chinses Mobile.
Dear Madam/Sir: We have been using the zoho server for our enterprise e-mail, and our name of domain is cnbmhk.com. But now we Can't get Login Verification Code by Chinses Mobile. Any TXT or VOICE. I can get message and answered the pohoe form china. but this time i am working Ethiopia. that so bad, i can't maintenance mail. :( Could you please help us deal with that? Thank you very much!
delete my account and domain
delete my account and domain chakrikahonda.in
pst migration losing emails
Hello, Jaffrina from customer service was going to consult this problem with Zoho Mail developers. I post this here to see if others experienced same issue: Losing emails in pst migration process into Zoho. Illustration: Carrefour folder was moved into its own pst file and uploaded. Zoho lost 58 e-mails (1993 in outlook and migration tool log, to only 1963 in Zoho and later down to 1935. Originally 1993 emails Verified by migration tool log to be 1.993 emails too When reaching zoho, scrolling down
Move to another IP Address
It's possible to change the IP Address of my domain? Two many blacklist listing. Regards DS
Connection from 74.201.84.163 rejected for policy reasons. Host found in DNS blacklist at dnsbl.sorbs.net
Connection from 74.201.84.163 rejected for policy reasons. Host found in DNS blacklist at dnsbl.sorbs.net This is the third time we are facing the same issue. It's possible to change this domain to another IP? Regards DS
Inactive Account
Hello Support team of Zoho, Can you please explain me please why my accounts are inactive right now?and make it active again please, what is the deal?i cant work now because of this. miller@writingsolutions. bizfeidhelm@writingsolutions.biz Thank you. Waiting for yor answer ASAP.
Account Blocked - Business Impacting Issue
Hi, One of the accounts in our organization has been blocked and the reason is simply mentioned as "unknown" in the Mail&Docs control panel. Could you please unblock it since we need to carry on day to day business communications through it. Also let me know why it was blocked. Don't think we exceeded 10 per day bounce or 250 mails a day outgoing limit. Email ID is: info(at)karpassa(dot)com I have also attached screenshot. Goes without saying how random and frustrating this is. Thanks.
Inactive Account
Hello Support team of Zoho, Can you please explain me please why my accounts are inactive right now?and make it active again please, what is the deal?i cant work now because of this. miller@writingsolutions. bizfeidhelm@writingsolutions.biz Thank you. Waiting for yor answer ASAP.
User account blocked Daily Mail Bounce Count Exceeds Limit
Hello, Could you unblocked the account comercial5@solucionestubulares.com, by mistake the user send the same email to all address book. Thanks,
Follow up on blocked Email Account
Hi I would like to follow up on my blocked email account problem with reference no. [##12820815##]. I have given my reply or explanation to your employee Karthik. But I am yet to receive any feedback from your side. Please help to solve this ASAP. Thanks Regards, Wei
Follow up to Unblock Account
Hi, Please help to unblock my email account: noreply@ourhistory.co. I have sent this request to your support email and also replied to Karthik's email to explain him the usage of this email. Below is the reference no. received in my email for this request. Reference: [##12820815##] Thanks a lot! Regards, Wei Zhi
Zoho is duplicated an email thousands of times - has cause me to used up the entire storage
My account has used up the entire storage due to a problem with a message being duplicated thousands, perhaps tens of thousands of times :-( Don't know what to do.
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