Have duplicate email address on control panel
hi, i have two user (admin,deltaplan) and have same email address "info@deltaplanegy.com", i want to create "admin@deltaplanegy.com" for administrator user "mohamed osama" and "info@deltaplanegy.com" for user "Delta plan" it's first time to use zoho thanks
Http error 500
Hi i am new to this, but is encountering Http error 500 with the mailbox. Other than that everything is working well. How can i resolve the issue as i cant access the mailbox. Thanks
Exchange Migration Error
Hi, I am trying to migrate some users over to Zoho from our Exchange server. I have done this before with no problems but now it is giving me an error that says "Session is invalid, could not able to get mailbox." (please see screenshot) I have installed it as admin, am running the program as admin. I have also tried restarting the server and the service. All the mailboxes are valid and there. I have also set all of them to have full permissions to the admin. I am trying to migrate 5 users. I have
Help !!! Web mail does work !!
Dear Sirs, since i changed to new mail layout last Friday , my account is not accessible !! Please help !! i have posted the problem 5 times ! the message i am getting is Unexpected Server Error Sorry! Due to an unknown error that occurred in our server, the page cannot be opened now. Please try again later.
Problemas com a sincronização dos e-mial
Prezados, muito boa tarde! Estou com Problemas para Acessar os grupos de contatos tinha Criado, QUANDO OS Acesso grupos OS Usuários tinha sincronizado sumiram mas estão na opção "de Todos os contatos". Segue uma Imagem abaixo. Como pode ter ocorrido isso e Como devo proceder para arrumar? Fico a disposição.
New Version - Contacts and switching between accounts
How do I find the contacts and switch between the mail accounts I have set up? The account switching is one of the main reasons I use zoho mail.
Public group (support@mydomain) sends copy to all support users. If support user 1 sends a response, will support user 2 see it?
I have support@mydomain set up as a public group that includes two support people. If an email is sent to support@mydomain and support #1 sends a reply, will support #2 see that the email was already taken care of?
I need instructions to forward my user account to zoho
I need instructions to forward my user account to zoho. I see the following, but no instructions: In case you wish to use you legacy server as the primary email server, the MX entries need not be changed. You can configure dual delivery in your legacy server, to route a copy of incoming emails to Zoho or configure your email server in such a way that the emails for a set of email addresses get routed to Zoho Mail Server. How do I do the above on godaddy? I do not want to change MX records until
Inbox keeps reloading all emails
Hi My email account keeps reloading all my received emails. At first I thought it was just a problem with my Iphone (inbox was repeatedly refreshing and downloading 999 emails) but I now have the same problem using zoho through Windows Live Mail (it has just tried to download thousands of emails). I have had this account for a while with no problems like this and I havent changed or updated anything recently. Any ideas how to stop this? Thanks
People emailing me are getting the following message
From: postmaster@mail.hotmail.com To: tanya_kappler@hotmail.com Date: Wed, 30 Sep 2015 16:04:01 -0700 Subject: Delivery Status Notification (Failure) This is an automatically generated Delivery Status Notification. Delivery to the following recipients failed. jane@in2hr.com.au
Not forwarding Spam
Good morning, I am having troubles having my spam forwarded to my appropriate accounts as well (even with the appropriate settings selected). How can we fix this issue?
Split routing - configuration not working
Hi, I sent an email to your support 5 days ago but have had no reply yet. I'm having trouble with split-routing and your documentation/help. I have got my domain working with the Zoho accounts fine but I can't get split routing to work. I have defined a mailbox at my other host. My MX only lists two Zoho servers. How does the non-Zoho mail reach my other server? I have tried adding the server name into the Destination field but no luck, presumably because there is no MX for it. Your help doesn't
Zoho Mail Mobile App and CRM Contacts
How do you access CRM contacts from within the Zoho Mail mobile app?
pop3 account on zoho does not delete emails on fastmail server
hi, I set up a pop3 account on zoho - to retrieve mail from my address @xsmail.com (it's a fastmail.fm address). I ticked off "Delete messages from Server whenever I delete here". This doesn't work. I originally contacted zoho support and was suggested that I should check with fastmail. Fastmail is now getting back to me saying that it's tested on their side, they can't "see" zoho telling them to delete mail, so I should check whether I've really ticked off that box... can you please help. Thank
How can I edit an email in HTML?
Hey guys, I can't find a button to see the source code of my emails. Could someone please help me out? Thanks.
550 ERROR Undelivered Mail Returned to Sender
I am getting the following error when sending email to certain email addresses which are valid as I own one of them and tested by sending from other emails to them and receiving. Any advice? ******** Invalid Address, ERROR_CODE :550, ERROR_CODE :Verification failed for **************
No Such User Here
Sender verify failed
Zohomail can not receive email from Gmail
Every time i tried send email from google to my zohomail, it bounced back with a message below. but if i send email from hotmail, it goes through. what to to to solve this problem? Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain kapressconsultant.com by kapressconsultant.com . [66.96.147.103 ]. The error that the other server returned was: 550 bosauthsmtp16: Host 209.85.215.50 : No unauthenticated relaying
Editing Email user name
While making the account mistake I made a spelling error in the name. I changed the name from the user details section in control panel. It's showing the changed name. But, when I compose an email in the "From" area of the email form, it's still the old spelling, which cannot be edited on screen. How can I change the user name from that particular area too.
BIG DELAY to deliver a message
Dear friends... I had post another topic uesterday, but I do not know why it´s not in my postage list. Whatever... here I am with another topic: - I sent a message on last friday about 11:30 pm using my accoun mail to 33 customer email set in BCC. - I used Outlook 2010 version to manage all my messages. - The message did not appeared in the SENT box in my webmail account until saturday morning (about 20 hours after sending that message). All customers receipt the message with hat 20 hour delay. It
Aol POP3 Account emails not Syncing Properly
Hello, I added a aol email to my inbox in the form of a POP3. Initially, it synced and received all emails into my zoho inbox (from the aol inbox) then moved them to the trash in the aol inbox as I configured in the settings. Now over the weekend, I see it failed to sync 4 messages from the aol inbox, yet it still moved them to the aol inbox's trash. It clearly isn't an authentication issue as it it's still moving the incoming messages in the aol inbox into the trash, yet it's not receiving/syncing
Can't get email to work on my iphone, even after checking imap settings, etc. Sent emails for support.
I am new to zoho. I started with the free account. I took care of the domain verification and that was fine. Then I created my email account. I am able to send and receive emails on the web. I can create additional accounts with my domain name, but I cannot get my iphone to work with mail or Thunderbird. I have checked all of the imap settings, ports, etc. Still no luck. The test accounts I created can do everything and work perfectly. But my main account, the one that is admin cannot
Email Forwarding To Another Domain That I Don't Own
I would like to setup email forwarding from user@example.com (I OWN) to user@example2.com (I DO NOT OWN). In other software that I've used, this was account aliasing. user@example.com would be an email address but wouldn't have a mailbox. So any email sent to user@example.com would go to user@example2.com. I plan to use this for spam and phishing email forward to a spam and phishing filtering service. Where would I need to set this up in the control panel?
I cannot find contacts list in the new Zoho interface
Hey all, I am not able to find my contacts list within Zoho mail. Am I missing something? Thanks!
New mail layout problem : "Unexpected Server Error"
Hello Since i choose the new mail layout i can't connect . When i try to sign in i am getting the message "Unexpected Server Error " !! Any help ?
Lost ability to add email to Leads
With the new Zoho Mail design, We have lost the ability to add a person to Leads. Now, we can only add a person to "Contacts." Why ? PS. The new design is not that good. Very difficult readability. Another cost cutting move by Zoho, very disappointing that the company is unwilling to pay for quality designers.
Imap Migration says Failed
I've setup a imap migration in the control panel however it says it "Failed", with no futher information. HELP PLEASE. Thanks, Dean
Your Incoming has been blocked and the emails will not be fetched in your Zoho account and POP Accounts Click here to get unblocked.
It seems that my incoming mail has been blocked since 7 days , and the only reason given was that the account was "blocked temporarily as a security precaution". I sent an email to support@zohomail.com , but my incoming mail is not unblock yet
error message
Every time I try to sign into the moblie apps Mail, Tasks, and CRM it gives me the error message saying: Zoho services is Disabled/Removed for your Zoho Account. It says to contact my administrator, but he is not sure what happened either. What do I do? I need to be Mobile NOW. Thanks!
Account blocked
Hi everybody ! I ask you please to delete my account, because my account is blocked and there is no way out. Please help me.
Sent mail from custom domain not shown in main content pane
Hello, This topic might be similar to https://help.zoho.com/portal/en/community/topic/mail-not-showing-in-inbox-or-sent-box but it seemed unique enough for a new thread. I started using Zoho recently and am sending / receiving mail at my custom domain. However, after sending mail, I am not able to view it in the main content pane to read in full. The mail does get sent and the content is delivered to the sender; it seems to be a viewing-related issue only. This is an issue in the new and old format
Navigating from within mail in separate tab
After opening message in new tab (shortcut t in list view), it would be convenient to open next or previous message not leaving the same tab; or deleting the currently opened message and automatically opening the next one. Nicer if adding keyboard shortcuts for these functions.
Adding users but user exists
I go to add a user but get a message "user already exists", however the user does not show in my "User Details" List (control panel, user details). Its as if the needed user is there but I cannot access them nor see them. Greg Aanes 2109 Queen Street Bellingha WA USA
Email Routing - Disable Warning
How to fix this so my emails don't get bounced. This is causing Zoho to disable my "Email Routing" settings to my Google Apps email inbox. ? This was working perfectly last night; starting from this morning I got this message and the "Email Routing" settings are constantly becoming disabled. -----See Below-------- Dear Admin, Greetings from the Zoho Mail. You have configured email routing in Zoho Mail. This is to warn you that emails sent to following email routes configured for the domain isps.edu.tt
Mail Delivery Issues
Hi, We have experience problem with our zoho mail when we switch to Hostpapa yesterday. The error that the other server returned was: 550-Please turn on SMTP Authentication in your mail client. 550-mail-vk0-f54.google.com [209.85.213.54 ]:34285 is not permitted to relay 550 through this server without authentication. I have added the records in the DNS Manager How can I rectify the issues? Thanks.
How to Switch Back to Previous Mail Interface [Solved!]
Hi, Just tried the new interface in Zoho Mail. Is there a way to switch back to the previous interface? I looked in the options but cannot find a setting that can return Mail to the old look. Regards, Scott.
Email not receiving
Hello, I have just registered my domain vegaic.com with my email ashish.shrestha@vegaic.com but I am not receiving my email. I can send the email though and the other party receive it. Thank you, Alok Shrestha
Zoho mail not working
I can't send or receive any emails through Zoho. There is no difference anywhere. When i send it, it shows "Message sent" but the receiver can't receive it. I can't receive any emails either. Can you please look into it asap? We have clients waiting.
New mails are not coming in the mailbox
Please help. Every business emails under @thaihomeaway.com are now silent. No email cannot get in. What should we do? Please advise. Thank you.
Problem in sending email while doing IO operation
Have been trying to send email but keep getting this message. Problem in sending email while doing IO operation Seems like technical issue at Zoho side? When can you fix it?
Outlook 2016 cant receive/send email | error 3253
Dear sir / maddam, One of our employees updated to outlook 2016 and can't receive or send email. It looks like outlook can't establish a connection to Zoho. I've tried to delete accounts and add them afterwards but this didn't had any effect. He already posted something onto this form but it's still waiting for approval. The account experiencing this is: p [dot] ars {at} bigbrands (dot) nl and the error code is 3253. Before I instruct him to reinstall his previous version, could anyone confirm there's
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