Refund policy
Hi there, I purchased a yearly Standard plan with 1 user. What I expected when I purchased that plan is I can create 1 email address for each domain I have. But I misunderstood it. I have to purchased multiple license for multiple users. So can I have a refund to my Paypal?
verificacion dominio
Hola, no puedo verificar El dominio. En nic.ar Figura Como Que él Realizado Una Delegación Exitosa ...
Excessive Volume of Spam
I have an odd problem. Within 24 hours of setting up a new email account using my own domain name I started receiving a huge volume of sex oriented spam that appears to be coming from Russia--sex sites, sex toys, etc.- emails are all pretty similar and probably originate in the same place. That new address is a private email address, given to only about a dozen friends and family. I am reluctant to create a new email address, as I have changed twice in the past year. I have no problem with my inbox.
setting up zoho on surface 2
Hi there, I've been at it all day trying to set up zoho on my surface 2. Tried imap with 993 & 465 etc... the imap disconnects both ways when I enable it through settings or control panel. My password is not recognized either. I'm lost- what am I doing wrong? Regards, Jen
Migrate zoho mail to yahoo mail
Hi , We would like to migrate our zoho mails to yahoo paid mails . There are some questions : 1 . how can we access our zoho mail account after the ourdomain.com record transferred to the yahoo paid mail ? 2 . any suggested tools or ways to transfer or import the email in zoho to the yahoo paid email account (emls , imap or other tools) ? Thanks . Jonathan
Adding a new license
Hello, I have a free mail account with Zoho. I have 3 users added to it. For one of the user, the 5GB inbox is approaching the limit. Can I upgrade for that one user by buying one license ? Or, do I have to upgrade all the three users ? Thanks
HTML Domain Verification Failed
The verification process doesn't work, I get the following error message, which shouldn't happen as the verification link works: http://m-one.my/zohoverify/verifyforzoho.html Please get back to me as soon as possible, thanks.
Help!!!! autenticación:554 5.1.8 Sender Address Blocked
cristina.suarez@cursos-trabajadores.net ¿?
Prob in MX
I done all the things to config my domai in zoho but after login my page it shows (The MX Records of your domain are not pointed to Zoho. You may not receive emails in Zoho) error i chaged the mx records but nothing happen pls tell me how to rectify this problem
Verify the domain
Hi, I have followed all the steps to create the CNAME in order to verify my domain and begin to use my email account but it fails. I need a solution. Thank you.
Am not able to recive emails
Hello, I configured everything as it should be I think, am able to send emails but not receiving any. sales@qualimed-leb.com Thank you in advance
Zoho E-mails | Spam |
Hi there, our startup is using Zoho e-mail since November. We have had the following problems since then: 1) 3 out 4 team members are unable to login to their email accounts (emails and passwords are obviously correct). 2) We are able to login to our company e-mail address (info@companyxx.com) 3) We launched a coming soon page and put in place an automated e-mail system for those users that sign up on our website. Automated e-mails are most of the time to be found in clients' spam folders. 4) Most
MX Problem Help!
I have already post this question but in the wrong section, hopefully this is the correct forum. Hi, I have set up an email and changed DNS settings. My domain is registered with 1 and 1. I have followed instructions to change MX records, but on 1 and 1 it does not give me this option. I have just spoken to 1 and 1 technical help desk and they said this must be done by email provider (zoho) ?? Please help as I am now confused. Thank you in advance.
New user name does not appear in sent email
Hi, I sign up new zoho mail with domain with my personal name. After verification and everything I decided to change personal data "full name" and "nick name" for company name and not my personal name. Data saved and in profile appears the new name, but when I compose a new mail and send...there is still the old name. How to change that? Thank you.
Please reject and bounce emails that fail SPF
To Zoho. A large percentage of spam coming in completely fails SPF checks. I am talking a complete FAIL, not a neutral. There is no need to have these come in and waste time sifting through them. Please reject these with a bounce message to the sender (or at least give users that option). That will serve 2 purposes: If an email is legitimate, the sender will receive the bounce and be able to take it up with their email admin Any mail provider (ie as Zoho does) that monitors the number of bounced
Can't send but can receive e-amil
When I try to send an e-mail via my zoho account I get an error message with "Reason: eof". I can recieve e-mail without a problem. Thank you for your help. Update: If I try to send a mail from the Dashboard I get this message: Attachment error Unable to send message;Reason:[EOF].
IMAP SELECT error
I just signed up and am trying to configure IMAP on thunderbird. I used my email address for username and set imap.zoho.com port 993 SSL and normal password. I am getting a SELECT error when trying to open inbox(or any other folder). More confusingly, with IMAP enabled I can't get email through the web interface.
Sending mail through zoho smtp from desktop client - automatic whitelist?
Can someone please let me know in relation to sending an email from a desktop client, authenticated through the zoho smtp server: Does this affect future incoming emails from that recipient/domain in spam probability of zoho? Does it add the email to an email whitelist - if so where and is it permanent or temporary how long? Does it add the domain to a domain whitelist - if so where and is it permanent or temporary how long? Thankyou
Email going into a black hole
I set up my account yesterday, but I'm still not receiving any email. So I ran a manual test as follows: telnet mx.zoho.com smtp Trying 74.201.154.201... Connected to mx.zoho.com. Escape character is '^]'. 220 mx.zohomail.com SMTP Server ready March 21, 2015 7:39:17 PM PDT EHLO server.frickson.us 250-mx.zohomail.com Hello server.frickson.us (173-11-38-134-Minnesota.hfc.comcastbusiness.net (173.11.38.134)) 250-STARTTLS 250 SIZE 25000000 MAIL FROM: <john@frickson.us> 250 Sender <john@frickson.us> OK
Migration from Outlook Domain to Zoho
Hi there, I am trying to migrate mail from my Microsoft Custom Domain to Zoho, but I keep getting an error message "Authentication details provided was rejected by Source server. Kindly provide valid username and password." I am using the source user name as "firstname.lastname@domain.com" which one of the 8 accounts I need to migrate. Under Source password, I have also added the password associated with that account (used in Outlook). In Destination Email, I have inputted the same "firstname.lastname@domain.com"
IMAP Enabling
There was a feed with the same or similar problem, however the solution offered did not solve my problem. When I enable IMAP in the cpanel it changes back to disabled when I refresh the page. The solution offered was to first change the setting within the settings portion of the desired email. I enable IMAP there as well and it changes back when the page is refreshed. It seems that the change is never permanent. How do I solve this problem? Thank you in advance for any help.
Problems to reactivate zoho mails accounts
I've opted out emails temporarily and then reactivated but did not return to work .. This message appears every time, even with all reactivated. See: http://prntscr.com/6lxy4b (All green now, but still dnt works) Please, help! Thank you. This message comes: Delivery to the following recipient failed permanently: leandroconde@cabinesbeltrao.com.br Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain cabinesbeltrao.com.br
Contacts, Docs & Forum - Zoho logs me out
Hi, Whenever i click on Contacts, Docs & Forum - Zoho logs me out. I have had to submit from this account as i cant login my account email is john.wright@shopaardvark.com Urgent Help Needed. Best Regards
Error: No groups in your Organization!
I have already created a group and have included users to it. (Used the Groups feature on the Control Panel to do this). In the mail feature when I am trying to use 'Add to groups' feature of a mail it is giving me the following error: "No groups in your Organization" The group already exists under the Groups feature. Am I missing something?! I need to forward the email received by the mail account to be forwarded to a group of people. How to do that? How can I solve this problem?
Unable to use Mail in OSX
I am having issues trying to access my inbox using Mail in OS X 10.10. This is the error message I get. "The server returned the error: SELECT failed" Has anybody else had this problem?
Can't verify zoho acct in gmail or change pswd bc authenticated w/Gmail
I am trying to set up receiving email in gmail. I created the zoho account using the "login with Google" option, so don't have/know a separate zoho email password. My gmail password doesn't work in either the verify forwarding function that I get when trying to forward my email to gmail, or when I try to change my password within Zoho. How do I manage my password and how do I set up mail so that everything goes to gmail and I can send via gmail?
MX Records Help
Hi, I have set up an email and changed DNS settings. My domain is registered with 1 and 1. I have followed instructions to change MX records, but on 1 and 1 it does not give me this option. I have just spoken to 1 and 1 technical help desk and they said this must be done by email provider (zoho) ?? Please help as I am now confused. Thank you in advance.
Moving around alot
I am moving to Europe. I notice when I move around the States, I have to receive a verification # by text to access my account. Next week I will be there, and I will not have the same phone number. How will this work? Thanks, JW
Account is inactive?
My friend's e-mail account info@t-makom.com is marked as inactive. It has been oppened recenlty so I don't think it's inactive because it's not being used. I cannot reset the password or login in anyway. Please advise. It's urgent. Thanks
Problem receiving mail
I am receiving email on my zoho email account, but I am not receiving emails that are sent from a contact form on my website. I have adjusted my contact form to send the email to various other accounts and I am able to receive the email, just not on my zoho email account. I thought maybe the email was going to spam, but it is not. My contact form email will successfully go to 2 different gmail accounts and works fine with a time warner email account. I'm guessing there is some reason that zoho
Submitting forms with zohomail
How can I submit a form via zohomail that would normally send via your default email application? Lots of my staff need to submit forms to various govt. departments and since we have switched to zoho they are unable to do this. Help please!
Problem in sending email while doing IO operation
Problem in sending email while doing IO operation unable to receive emails - ZOHO, I have sent two tickets, please help I need email to work!
I can send emails (with an error), but I can't receive.
I've setup the MX records (lowered TTL to 5 mins), checked all the third party MX record checks to make sure it's setup, and I still can't receive any emails. I can SEND from the ZOHO webmail panel, but I get an error message that says "Problem in sending email while doing IO Operation. I can't send from any other web clients, though. Any help would be very appreciated. Thank you!
Why am I not getting emails from many and many are telling me that sending failed?
Why am I not getting emails from many and many are telling me that sending failed? I had to use my personal gmail for many lately and I would like to keep it personal, but failure to send and receive has caused me to give out my personal email. Help.
No mail is arriving
Hello, I have recently set up a new domain with you but for some reason no mails are arriving. I used the html way to verrify I am the owner of the domain but still nothing is working. Any idea why it doesn't work? Cheers, Dominic
No responses
Why can't I get a response from Zoho support? My first email was two weeks ago!!!! I just want to fix the problem!!!!!
Moving emails to subfolder
Everyday I move my emails from my inbox to client specific subfolders to keep them organized, I have around 30 different subfolders under a parrent folder. When I have to move an email to a subfolder, only the downward arrow in the subfolder list pop-up works. So if I have to move to say the 25th subfolder, I have to point the cursor at the downward arrow until it scrolls to the 25th subfolder. It would be really helpful it the upward arrow is also enabled (even though I begin from the first subfolder)
Not receiving emails!
I cannot recieve emails from other users
Super admin account lost
Good night, I did a lot of confusion with the administrative panel that was all confused between e-mail account zoho and email account you signed up. Follow the 3 accounts that have: @ hellofamily.com.br (no problems) @ pointme.com.br (can not access) @ gmail.com (account that signed up for zoho) Can not access the admin panel address @ pointme.com.br Please could normalize this please access? He was with the Gmail account, but I tried to switch to rodrigo.figueiredo@pointme.com.br and made a big
Can send but no longer receive emails
Hi Zoho Team, I set up Zoho Mail last week and everything was working fine. Since the day before yesterday I am no longer able to receive Emails. Sending them works just fine. I did set up my mx records correctly and didn't make any changes. The URL is http://heartholz.eu. Would be super awesome to fix this problem. Thanks beforehand for your help. Best, Steffen
Next Page