Cannot remember which e-mail I used for a domain in Zoho Mail
Hello, I set up a zoho mail account for one of our domains - and I cannot remember which e-mail I used to setup the account. The domain is markwellspinning.com Thanks
can't verify domain ownership. got no hosting
Hello. I can't verify my domain ownership because I don't find the info necessary to complete any of the three methods requiered. I believe that's because I only have a domain but I don't have a hosting service. I've found in some answers in this forum that an screenshot with all data related to my ownership can help so the Zoho Staff can verify it manually. Does anybody knows what can I do? Thanks.
Importing 2 GBs of old mail into Zoho Mail
Hello There, I think that the folks at Zoho are running a fantastic suite of products! So I finally decided to make the switch. Mainly, I decided to switch all my email to Zoho Mail, however, I hate lots of email at my old client (Gmail). I have slightly less than 2 GBs of mail that compose roughly 34 thousand messages. I downloaded all of my old messages to my computer via IMAP, and I even converted them into .eml files (as per the import/export page). However, the upload limit for the import page
SMTP server failure?
I'm unable to send emails and getting a constant SMTP server failure to connect using eM Client. The programme diagnostics shows SMTP connection failure and the 'fix' option says it is fixed, but it isn't. SMTP log shows empty. The failure to connect to the SMTP server is not uncommon. Is this a reliability problem?
Problem with IMAP on Windows Live Mail
I have a problem setting up my zoho account with live mail where I get an error 'the server has rejected your login'. I have used the settings provided on this page https://www.zoho.com/mail/help/imap-access.html#alink1 Although I am pretty competent with technology this has stumped me because I have word for word done exactly as the instructions have stated. I am guessing maybe it is due to the fact that my email address ends in .london instead of a generic .com or .co.uk. Any help would be greatly
How many times does the migration tool have to be run?
I'm testing out a migration for a test user that has 30,000+ messages. The first time it was run, 20K messages were transferred, followed by one that was ~9,000, then ~1,000 and 150 on the 4th one. How many times does the migration tool need to be run in order to insure that the migration transfers everything? Mahalo, Dave
Problem with charset (encoding) in webmail inbox
Hi, I'm having trouble trying to see accents in mails that I receive from others. Doesn't matter if within the same organization or not. It happens at the inbox of the webmail. A collegue that has its mail forwarded to gmail does not have this issue. It started to happen between Jan 2 and Jan5. A solution to this issue is very much needed. Regards,
Emails from a domain are not received and not in spam folder
We have trouble receiving emails sent from our server shameless-smoothies(dot)com. They do not arrive in any of our email addresses hosted at Zoho, nor can they be found in the spam folder. We can send emails to these addresses, but 9 out of 10 do not arrive. We have tested extensively with other accounts hosted elsewhere - there were no problems receiving or sending emails from this server. I also tried whitelisting the domain and individual emails, but it did not solve the problem. Would be fantastic
Inserting Pictures
I would like to insert graphics into my emails (no attachments). I have the ability to do this in this forum but not in my emails. (ex. You have a picture graphic above which allows insertion of pictures. I don't have this in my zoho email client. BizDiva
A security problem with your iPhone App
Hello, I'm using your mail App and i tried to add my Gmail account. I signed out of my account and tried to login using the Gmail option in your App. I typed my Gmail username and password but the login attempt didn't succeed. When i pressed the "back" bottom i logged automatically to someone else account !! This happened more then once. Attache a screenshot of that account. Needless to say that my mail is completely different...
Send Receive Problem
Dear We are unable to send receive email using ZOHO. We are planning to add more users and convert it to subscription. Kindly advise. Thanks & Regards Abhilash Nair abhilash.nair@me.com admin@kortexqatar.com
How can I chnage my email address
I setup a zoho mail account and made myself the admin but I need to change my email address. Zoho restricsts me from changing my email address into something else. Can anyone help?
Unable to access Zoho via Thunderbird or Outlook
Hi, I am unable to access zoho mails via IMAP via external mail clients like Thunderbird or Outlook. Even though I have tried to follow instructions as per book it is unable to connect to Zoho servers, Attaching a screenshot for better reference. Regards Chandraprakash
email account intermittent "denied access...because an administrator or other mail client was using..."
I'm using Mac Mail (OS 10.10.1) access my Zoho mail account via POP. It has been working quite well for me, except for this one, intermittent problem. Mail goes to get new mail, and my Zoho account is flagged with this error: The mail server denied access to the account "..." because an administrator or other mail client was using it when Mail tried to log in. Try again later. The server returned the error: The attempt to send data to the server “(null)” failed. Eventually, Mail gets my mail,
Problems With IMAP and Windows Live Mail
Hello, When connecting my mail account to Windows Live Mail using the settings on Zoho's website I am unable to send messages. Received messages come in fine but if I try to send mail the tasks window just sits on "Send 2 message(s) using [ACCOUNT NAME] | Executing" I am struggling to find a solution as no error is thrown and any help would be greatly appreciated. Jake
Domain verification problems
Dear support, I have problems verifying my domain with Zoho mail. Please find my details below: Domain: strafferammer.dk Domain registrar: Dandomain I tried all possible options but nothing seems to work. my domain registrer does not allow me to set hostname of cname to anything that doesnt end with strafferammer.dk (see picture) I have tried the txt verification but it does not seem to work either. (see picture nr 2) my blog is hosted on wordpress.com so cant change the html on the site So my question
iPhone message not downloading using zoho exchange server
Upon receiving a notification for a new mail message since this morning my iPhone shows the message "This message has not been downloaded from the server" although Outlook using IMAP and on Zoho webmail everything is fine. Tried restoring the iPhone from a couple of days ago and still get the same result so it seems to me there must be a problem with the zoho exchange server?? Just checked another of my devices and the problem is replicating on that as well.
Custom URL
Hello I am trying to access the mail login page through the "webmail" subdomain. I have already configured the CNAME record in the DNS manager, pointing to business.zoho.com. However the url with the subdomain is not working. I suspect it is because the subdomain is not declared at zoho's interface. I have been reading the forum and it seems one should add the subdomain in the Domains section of the CPanel. However, there is no such option, I pressume because of having a free account. Are you to
ERROR_CODE :550, ERROR_CODE :Please turn on SMTP Authentication in your mail client.
Hello, I am getting a bounce back with this error below. I verified MX records for fitsupply.com are correct and SPF records are correct. NOT SURE WHAT TO DO! Please help: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. dlagers@scifit.com Invalid Address, ERROR_CODE :550, ERROR_CODE :Please turn on SMTP Authentication in your mail client. sender1.zohomail.com
Stopped receiving emails
Hi I have email hosted on zoho and have stopped receiving external email since 21 December 2014. I have already rechecked MX Records configuration with our domain provider and everything is correctly configured. best regards
Cannot create a user
I'm trying to create a new user and everytime I click 'OK' it sends an invite rather than adding that user to the system. I've tried multiple times to delete the invite and add them again but each time it just sends an invite instead of adding them. I've tried multiple browsers and reset my cookies/cache. Is it something to do with the username I'm trying to use? E.g. personal@mydomain.co.uk? If I try other names such as test@mydomain.co.uk it seems to work fine. Thanks
The number of recipients in the mail has exceeded the allowed limit of 100. Please remove some recipients and send again.
Hi Zoho Admin, We keep getting blocked from our zoho account and when we unblock and try to send a message to a few people, we get the following message; The number of recipients in the mail has exceeded the allowed limit of 100. Please remove some recipients and send again. We are not sending to 100 recipients or more - please can you help us as this is urgent! Our email address is; enquiries@nightanddaymusicagency.co.uk
Please show the correct Spam Filter setting for the following
I have found out that another company in Texas shares my company name, but in another service industry... anyway this company has 3 employee emails that are generate a deluge of spam mail in my catch all email account and I have attempted to flag them with a filter and so far none of my settings have managed to keep them from flooding up to 50 spam emails daily.... it is a pain to filter threw looking for a legitimate miss sent email from my online store or service site and I can't just delete since
Recently purchased domain
Hi, I just tonight signed up for a year and also purchased a custom domain name through Zoho. Though I've noticed it says there are no domains configured, and below shows instructions for adding a domain from outside of Zoho and verifying it. Do I just need to wait a period of time before the domain actually kicks in? Or is there something I need to do in order to proceed? What I want: I want a custom named email account/mail service hosted through you guys, with the apps provided in the package
Why the email sent by zohomail is marked as "[BULK]" email?
Does anyone knows why the mail sent by zohomail is being marked as bulk? When I send email from my domain to another companies email, the email I send gets marked as bulk and "[BULK]" is added to the subject.
oho mail on iPhone/iPad won't connect
For the life of me, I can't get my zoho email accounts to work on my iPhone 6 and iPad. I have tried all the appropriate settings, ssl, ports, etc. with correct username and password with no luck. It keeps saying that the user name and or password is incorrect. I did not go through the 2 step authentication with Zoho so that should not be the issue. Any suggestions? Thanks, Josh
Migration IMAP From Outlook
I am in the process of migrating our user's email from outlook.com to zoho.com. Can I abort the process now to increase the maximum connection limit (currently it is 1), then resume from where I left off ? Currently migrating 21 accounts and 8 have completed.
553 relaying disallowed
Hello Zoho, I am getting this error in windows live. I configured incoming server to pop.zoho.com (995) and outgoing to smtp.zoho.com (465) Login using clear text auth. Outgoing server details using ... Best regards.
Domain name already exists
I am trying to signup for email, but when I enter the domain name I registered today, it says "Domain already registered", which is impossible since I just registered it. The domain is ALTROCKLIVE.NET. I could use some help here. Any ideas?
Not receiving or sending emails.
I recently closed my account by mistake and had it reopened. I am not receiving any emails now, and when I try and send one I get this error message; Unable to connect SMTP server:smtpout.mail.zoho.com Reason:Authentication failed:535 Authentication Failed Please help as I need to receive an email from my Outlook account in order to recover it after forgetting the password.
Receiving copies of mail passed out through zoho smtp (only since a few days)
Since a few days any mail that I send out through smtp.zoho.com is also copied to the Sent folder in my account. It is then funnelled back to me when I poll my imap folder (I use it like a pop server, deleting what I fetch). This did not happen before, and I wonder if some switch in the settings that was accidently flipped. My MUAs already save copies of what I send, so I don't need this feature.
Please unblock me!
Could you please unblock my account info@prosandcomms.com? Regards,
DomainKey not authenicating
Hello, I have been following the detailed instructions for adding a domainkey but I keep getting an error DomainKeys are not enabled, as the text record validation has failed. Please try again. I am using Namecheap register. I have copied and verified the key. Please advise. Fred
Zoho Mail - Experiencing Service Issues
Hi, It seems Zoho mail is going down infrequently. In Outlook it is asking for password again and while accessing online it is showing error "Unable to process request" Here is the link we got: https://mail.zoho.com/?ticket=320ea4d59a0854854fb57e019c52d17220c72909b6327d1f17f3ba1ac14d26dc3a8cc1653fdb71c2b3558f16fda9a396c65d52bef3aab1092f6b1aeb0f871b7d&remember=-1&securemode=true Plz check as this is happening for multiple accounts and clients. Regards, Amit
Lost two month of email
Just gone! Most recent mail in inbox is from October! WHat happened?
Customer Service team not able to see full email chain.
We have 6 customer service reps that are replying to customer emails, however the group cannot see each reply messages. Can we fix this?
Mail Moved Using IMAP on iOS and OS X Remains in Webmail Inbox
Hi, My mailboxes are syncing accross IMAP perfectly, but when I use the webmail interface at mail.zoho.com all emails, including those that have been moved to another folder, are visible in the Inbox. (The message is also visible in the folder it was moved to). Is this a known issue? Thanks, Will.
Please help to unblock the mail
Please help me to unblock the email admin@ghayaconsulting.com , I think it blocked while i was trying to change the super admin. Also If this Incoming disabled is due to this block? Please help. Thank you
Android "Error while authenticating (User not active)
My mail is hosted at Zoho and webmail works fine for all accounts. The Android client on some accounts is flashing an error on sign in "Android "Error while authenticating (User not active). On the control panel all my accounts status are green. Why won't some accounts properly authenticate?-Ray
Transactional Email Sending Limits
We are using zoho mail address (info@ourcompanyname.com | emails hosted on zoho ) to send out transactional emails from our website. The complicated thing is we have integrated mandrill to send out the emails, so while sending we do not use zoho servers instead mandrill send the emails for us. However, we do access received emails from zoho panel. Since the email address is hosted by zoho. This is just to clarify, will zoho email sending limits apply in this case too? (like no of emails / day)
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