help
hi - im in the process of setting up and its not letting me sign in to my email account saying password is wrong but then only way i can get a reset is to send an email and as ive not setup a secondary email yet i cant get in to reset it, can someone help me please
New Zoho account adding Mail user
I've been in the trial period for CRM and Mail, and have just signed up in both for a two user license. I'm trying to add a second user to Mail, so we can share the same POP accounts that have been set up in my Mail account. The invitation to her is showing as pending, and has not been received at her email address. When I tried to use the option to import a CRM user to Mail, it confirms, but nothing changes in my User Details page - I am the only one listed.
MX Record error message
Hi, I signed up with Zoho on 19th and I've added the MX records as it said on the Instructions to add MX records - Name.com but I'm still getting the following error message on top of the page of the control panel: The MX Records of your domain are not pointed to Zoho. You may not receive emails in Zoho Please let me know if there are any further steps I should do. Regards
Default name
Does anybody here now how to change the default name that goes next to my email adress? Ex: danielcastillodelrazo <daniel@diarioproyecto.com > Thanks for any kind of help :)
Change default name
Hi, dudes. I have a question, when I send a mail to someone else, it always appears a name next to my email adress, how can I change that? Ex: From: danielcastillodelrazo <daniel@diarioproyecto.com> To: Laura Cuéllar <lauracdr@hotmail.com> I tried and tried changing things in Zoho, but I don't want my full name to appear on all emails I write, thanks for any kind of help :)
could not send Email
I receive following message "Your Outgoing has been blocked and you will be unable to send emails.".
M getting this error: The MX Records of your domain are not pointed to Zoho. You may not receive emails in Zoho
I pointed MX record from my web hosting to Zoho mail. And saved them correctly. M able to send the message, but not receiving the message. So can anybody help what's the issue and how to fix it.
Importing mail list from ixact
regarding zoho mail, my mail account will not import my contacts. they came from ixact.com and are now in a csv file. i have imported them as a report in zoho, however cannot transfer them into mail. the mail account says it has reported the problem (not being able to import the csv file). however nothing has been fixed for days. -Niki
Email outgoing blocked
Dear Customer Support, Good day to you. One of my email account's outgoing has been block. May I seek your assistance in unblocking it. the email address is: butters@marvelhill.net Thank you so much. regards, francia
having mail forwarded to zoho mail
Hello: I am trying out Zoho mail, and I would like to set it up so that emails that come into my work outlook account, automatically come into Zoho as well. I do not want to close down one or the other during testing. How do I set this up
incoming email problem
Hello Team, I have created a free mail account in zoho mail. Now, outgoing emails are working properly.. but not a single incoming email is landing in the zoho mail inbox.. Please help!!!
Mail access???
I can't access email it keeps bringing me back to the home page. Any ideas on how to get in? The system is not user friendly it is extremely frustrating to use.
Sender address blocked
Hi, I've just got this error while an automatic script implemented by me was trying to send a test email to a new registered user of my website. I would like to know the limits of outgoing mails for free users and limits for paid ones, because I need one mail with a high limit of mail sending (maybe 10.000 per day) because I'm doing an intensive marketing campaign to get new users in my platform. Could you please unblock my mail account so that I can continue sending mails? What is the new limit?
Add user
Hi! I've created a new account on zoho with my brand moov. My e-mail username julia@moov... is ok, but when I try to add the new user id moov@moov it sais that It already exists. I've tried to send an e-mail to moov@moov and it returned. So this e-mail doesn't exist at all. Somebody knows what I'm doing wrong? Thank you!
email stopped receiving
Hello, My email address is sending emails but not receiving as of 24 hours ago. The only way it receives is when sending a test to the email account, from the same account within Zoho. Please advise.
Returned mail and outgoing mail block. How to troubleshoot this problem?
Hi, Seems I am getting a LOT of emails about something being sent that I didn't send being blocked. How can I find out why these emails are being sent and change that? thank you!
Scheduled Send of Messages
Zoho Mail Team, Can you consider the concept of Scheduled Send of Messages? I would like to send birthday greetings to my friends exactly on a specified date like 00:00 hours. I think I should be able to that using such a feature. ---- Deepak Vasudevan http://thamizhththendral.blogspot.com/
Outgoing unblocked due to limit exceed
Hi, Outgoing has been blocked with the following error. We have blocked your account "hello@violetstreet.com" temporarily as a security precaution. Block Type: Mail Outgoing blocked. Reason : Mail count exceeds day's threshold I tried entering captcha and got this error: You have reached the maximum self unblock limit within the past 24 hours. How to unblock it now ?
On Demand Mail reset of user passwor
I seem to be in a loop here. I am superadministrator of ZOHO Mail account (on-demand or free version) with a non-administrator user who has forgotten her password. I do not see a reset capability for a superadministrator to reset a user mail password. However, if the user attempts to log in and use the "forgot password" option, she gets a message to contact her administrator--me. We are both stymied. The forum suggests the user should have a forgot password option, but that seems to not be working
importing mail contacts
regarding zoho mail, my mail account will not import my contacts. they came from ixact.com and are now in a csv file. i have imported them as a report in zoho, however cannot transfer them into mail. the mail account says it has reported the problem. however nothing has been fixed for days. -Niki
Can't create new user, always adds to 'invite' list
Whenever I try to create a particular user the system creates an invite for an existing user. All other user names appear in the users list but this particular one won't. I have checked all my existing users and their aliases and the address isn't already being used (as noted in a previous question) Any help appreciated Thanks
HOW TO VERIFY DOMAIN HOSTED BY DYNADOT
Hi, I cant figure out the way how to verify my zoho mail. how and where do i create CNAME for my domain? I cant find the correct place where to add In the Value/ Points To/ Destination field. The Dynadot interface looks different from instructions given to verify. HELP
MX record ok in test tool but not working in zoho
This looks OK: http://mxtoolbox.com/SuperTool.aspx?action=mx%3atouch.ee&run=toolpage# But I still get the "The MX Records of your domain are not pointed to Zoho." message and cannot receive emails.
Domain not resolved
Hi, I would like to know why I keep getting this error message when I try to send e-mail. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. admin@theconversion.net Domain Not Resolved Received:from mail.zoho.com by mx.zohomail.com with SMTP id 1380507839150128.58912156122358; Sun, 29 Sep 2013 19:23:59 -0700 (PDT) Message-ID:<1416cadea7a.1146721524271146178.-5772928175073015889@zoho.com>
attachment & activesync on android kitkat
Dear sirs , madams using android 4.4.2 on LG l90 installed mail exchange server account but i can't download attachment. Any clue? Thanks
I have a free zoho account
It is affiliated with my CRM. I made a spelling mistake when I was setting it up. Now I am trying to change it and it seems the only option to delete the account (including CRM, calendar, docs) and reset it. Is there any other way?
Google Apps Email integration slow
I receive an email on my i-phone Gmail app, then in GMAIL in my browser. I have to refresh ZOHOMAIL for up to 2 minutes before I get the email there. Even 30 seconds of hitting the refresh button is a very long time when you are collaborating on a phone conversation and exchanging documents via email THIS is why I have not migrated my email service to YOUR SERVERS. I just use the mail add-on because I am suspect of the speed. Is there anything happening to speed up this service?
Is there a way to remove the need for domain when logging in through the portal?
I have created my my organization's portal through Zoho Control panel. I would like to know if there is a way to access the mailbox without writing the domain name if I am logging in through the portal.
Problem logging into Super Admin to add another user
Hi, I'm having trouble with logging into my Super Admin account. I removed myself from the added accounts but now I can't seem to figure out if I can even log in as Super Admin or not. None of the usernames I tried works anymore.
I cannot send a message from my regular gmail to my new zoho email acct.
I cannot send a message from my regular gmail to my new zoho email acct. Here is a copy of the returned message in gmail: Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain termlifecentral.com by mx.zohomail.com . [72.5.230.114]. The error that the other server returned was: 550 5.1.1 <kevin@termlifecentral.com >... User unknown ----- Original message ----- DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/relaxed;
Please unblock my account
Hi Zoho, Please unblock my account admin [at] clubhighlander [dot] com [dot] au. I have just upgraded my subscription level. I need to be able to send 1000 emails per day from this account, and I hope that the upgrade will accomplish this. Thanks, Jerry Gaines
Hotmail - Failed Fraud Detection Checks
Hi, When sending emails from my zoho account to hotmail accounts the users are being advised: Be careful! This sender has failed our fraud detection checks. What can be done to ensure that I pass their fraud detection checks? Thanks Caroline
Emails not being forwarded
We've set up our account (a few weeks back), MX records are all correct. However Emails are not being forwarded (to an external domain) as set up - we are not getting the emails at the forwarding address. Have we missed something?
Restricting access to location or IP address
I would like to know if there is anyway to set up a restriction to where users in our company can only log in to Zoho CRM or Zoho Business from our office and not from their home? I know we can go into each user and set up the IP restriction but since it's technically their account they can just go in and remove the restriction if they want. I really think there needs to be better administration for the CRM or the business module to where you can set up those restrictions based on the user role.
Selective migration from Outlook.com
I have multiple folders in Outlook e.g. inbasket, archive, sent. Is it possible to filter these folders when I migrate them so that I can easily move all archive emails from Outlook.com to the Zoho archive folder, sent to the sent folder. If all the emails get dumped in my insbasket in Zoho, this sounds like a real mess
cant sign up for personalise email
please i want to sign up for free personalize i have change the mx record at my domain manager but i keep receiving this error message "We are unable to process your request now. Please try again after sometime or contact support@zohoaccounts.com"
Note receiving emails from Gmail.
It seems I am not receiving any emails from gmail accounts.
cant send mails between same domain
Hi, Thanks for this amzing place... but atm i cant sent mails between teh same domain.... x@zectrading.com cant send to y@zectrading.com.... i can send and receive from all other domains ie gmail, outlook, yahoo. my host is 000webhost and i can use only 1 mx record. Thank you again
Followed all steps, Mail still not setup!
Hello, I bought a domain from GoDaddy and registered it using a new free account from Zoho for emails. I did the CName thing and also followed the steps MX Mail Exchanger and I just logged into GoDaddy again (after signing out before) and it shows both MX "points to" servers (mx & mx2) and it shows my account on the CName list. Everything is verified and done but I still can't receive emails on this email account. What's going on?
Zoho Mail Pricing and CRM Sync
Hi, Zoho Mail used to be available for $5.00 dollars per month. Is that no longer an option? What are the options for using Zoho Mail, pricing, and capabilities? It looks as if one must purchase Zoho CRM to use it? I am able to send outgoing messages thru Zoho CRM (using free CRM version now) and the message populates a Lead's or Contact's notes, which is excellent. thanks, - David
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