Set Holidays and Block Sending Emails During Holidays
As a marketer, I would like the ability in Zoho Marketing Automation to set holidays for my company and then have a setting for campaigns and journey emails and SMS messages that blocks sending messages on holidays. I would further like and optional feature
Introducing WhatsApp Marketing with Zoho Marketing Automation
Dear Marketers, In the world of marketing, personalizing engagements with customers is often exhaustive but—thanks to WhatsApp—not exactly mysterious. WhatsApp has evolved from a simple messaging platform to a sophisticated tool for sending out marketing
Instagram now available in Zoho Marketing Automation
Let's go Social! Hey Marketers, We’re more than thrilled to announce that Zoho Marketing Automation now lets you publish, schedule, and measure metrics of your Instagram posts directly from our platform! With this new integration, managing your social
Deliverability
I have been doing a regular email weekly for the last 6 months. During this time, the open rate is consistently around 20%, representing 500+ opens on the list. It has been as high as 700. These last 2 weeks, this has dropped to 300, so almost halved,
ZMA - Filtering special characters in emails ?
It's known that you can use the + symbol in gmail for creating an array of alternate emails connected to the original account : eg firstnamesurname+anything@gmail.com. I was using this format to test the routing on our webforms but it's not working now
How to pause smart pop-ups migrated to Marketing Automation 2.0
Hello, I've just migrated to Marketing Automation 2.0 and I can't seem to pause the existing pop ups made in version 1.0. Can you please help? Thank you!
Important update: New TRAI guidelines for SMS campaigns
Note: This update is for users performing SMS marketing in India using Zoho Marketing Automation . Hello there, There's a big update from the Telecom Regulatory Authority of India (TRAI) that could impact how you send SMS campaigns, especially if you're
Get to know Zoho Marketing Automation - Webinar Alert!
Hello Marketers! We're excited to announce a Zoho Marketing Automation webinar happening on September 30, 2024! This is your chance to explore how Zoho Marketing Automation can transform your marketing strategy. We'll walk you through some of the platform's
The difference between Zoho Marketing Automation and Zoho Campaigns
Greetings Marketers! This post aims to differentiate between Zoho Marketing Automation and Zoho Campaigns. By the time you get to the end of the post, you will be able to choose a product that objectively suits you.What is Zoho Marketing Automation? A
Show unsubscribed contacts ?
Hello, I would like to display the unsubscribed contacts. Unfortunately, I do not have this subscription type as described in the documentation (https://help.zoho.com/portal/en/kb/marketing-automation-2-0/user-guide/contacts/contact-management/articles/subscription-type-24-1-2024#Subscription_Type_field.)
How to remove hard bounce in ZMA 2.0?
I am facing this issue, and I can't find an option to remove the hard bounce.a
Could not add lead from Zoho Forms (ZF) to Zoho Marketing Automation (ZMA)
Hi There I'd like to add lead from form which is designed by ZF (not ZMA's form). [Setup] I design form by ZF and set connection to ZMA as below. I select our portal of ZMA and list correctly. Also I setup connection on ZMA as well. [Result] I sent data
Marketer's Space: Re-engage your Audience with WhatsApp Journeys
Hello Marketers, Welcome back to another post in Marketers' Space! We’re continuing our WhatsApp Journeys series, diving into strategies that ensure your marketing efforts don’t go unnoticed. So, you drafted an email with personalization, a compelling
Marketer's Space - Mastering Utility Templates in WhatsApp Journeys
Hello marketers! Welcome back to Marketer's Space! We’re continuing our WhatsApp Journeys series, diving deeper into how to make your marketing efforts more efficient and personalized. This week, we’ll be looking at utility templates and how to make use
Marketer’s Space: Creating Personalized Experiences with WhatsApp Journeys
Hello, marketers! Welcome to another post in Marketer's Space. In our previous post, we explored the basics of WhatsApp marketing and why it’s a must-have tool for marketers like you. This week, we’re diving deeper into how to maximize your WhatsApp campaign
Tracking Snippet not working in Zoho Marketing Automation!
First off, the fact that you have to wait about 12-24 hours for every response is terrible. How are we supposed to conduct business? Second, we have been trying for several days to get the Tracking Code Snippet in marketing automation to work, to no avail.
Suggestions for Improvements (Whatsapp, Multi-Brand, App Mobile)
Hello Automation Marketing Team, First of all, I wanted to congratulate you on the great tool that you have created. However, as with everything, there are important points for improvement, and I wanted to raise some of them: Brand-Specific Configuration:
Mobile Responsive Pop-Up's
Hi guys, Are the pop-up's meant to be mobile responsive? I ask because when using safari or chrome, they are not rendering as responsive, they are obscuring the whole screen because they seem to think they are being presented on a desktop browser window. Many thanks!
Marketing Automation CRM sync
Is there a help doc for criteria based sync between marketing automation and zoho crm? I was told today in a call with zoho support that criteria based sync feature that was in marketing automation v1 was deprecated in MA v2. Is this correct? We would
Why editing icon is not display by mouse over?
Hi there I'd like to customize footer for email campaign with Zoho Marketing Automation. By youtobe video, when I move to mouse pointer over the one on footer design, editing icon (pencil) is displayed on right side or design. However, when I do on my
Why editing icon is not display for footer on Zoho Marketing Automation?
Hi There I'd like to editing own footer on Zoho Marketing Automation, however icon for editing (pencil) is not display although mouse over (Please check attached video capture). Please let me know how display editing icon. Best, Kunio
Followup on same mail thread
Hi, Is it possible to send follow-up mails on our previous campaigns in Marketing Automation, such that the lead can see all our mails in the same thread?
Email open rate dropped vs Sales Push
Hi, Ever since we have shifted to ZoHo MA from Sales Push, our open rates and CTR have started dropping. Can someone help, how to do RCA and improve going forward?
Is it possible for a lead to re-enter a journey from wich it had already exited?
I´m trying to make some of my leads re-enter a journey that they have already traveled completely in the past. My trigger is on list-entry and these leads exit and re-enter the list whenever I want them to re-enter the journey. Is this possible?
Contacts are always being switched back to non-marketing contacts
Hey there.. hope someone can point me towards the one button, I need to click ;-) In Marketing Automation 2.0, I setup the integration from CRM to Marketing Automation 2.0 (MA2.0). So far so good. Contacts and leads are being imported to MA2.0 They are
Hello, I'm trying to reconnect my website to analytics for marketing automation, but it's giving me errors
We aren't able to verify the snippet's presence. This can happen when the snippet isn't present on the page or when the page takes longer than usual to load. Please help me how to fix this issue.
Zoho marketing hub integration with WordPress WooCommerce
Hello All, I am a Zoho One User and we are using Zoho Marketing Hub we also have a website on Wordpress and we use Woo Commerce as our store. im looking to find out if Zoho Marketing Hub Integrates with WooCommerce ideally we would like to create Journeys or campaigns series based on customer behavior such as buying or already have purchased specific products. or if they go to the store but don't buy (abandon cart follow) i saw that there is a wordpress plugin for Zoho Campaigns https://wordpress.org/plugins/zoho-campaigns/ but
WhatsApp Reveals Revised Pricing Plan for Businesses in 2024
Exciting news for marketers! In a surprising and strategic move, Meta has drastically reduced WhatsApp utility messaging prices by up to 77%! Here’s a detailed breakdown of the new pricing structure: India: 67% reduction Brazil: 77% reduction Mexico:
Marketer's Space: WhatsApp Marketing - The Basics
Hello marketers, Welcome to another post in Marketers Space. This week, we are kicking off a new series on WhatsApp marketing. We'll start with the basics in this post and dive deeper in the following weeks. What is WhatsApp Marketing? WhatsApp is the
Pop ups: adding more input fields
Hi there, I am wondering if anyone knows how to add more input fields in a pop up? Now there are only 1 or 2 fields available (email or name and email) but we would like to add 1 or 2 extra fields. Is this at all possible? If so; how can I add these? Many thanks!! Annelieke
Marketer's Space: Exploring ZMA's Role In Driving Revenue
Hello Marketers! Welcome back to another post in Marketers Space! This week, we'll delve into how Zoho Marketing Automation helps you boost your revenue. Driving revenue is crucial for the success of any business. It fuels growth, innovation, and ultimately,
Inquiry About Lead Score Calculation
I have a question regarding the calculation of lead scores in Zoho Marketing Automation, and I would appreciate your clarification on the method being used. Evergreen Lead Score: Does the lead score continue to accumulate indefinitely? For example, if
Next Level - Turn this product into an Adobe Experience Manager Competitor
I think Zoho Marketing Automation can best differentiate itself from the Zoho Campaigns and other Marketing related products better by tying the entire suite of marketing tools together not only in a viewable instance but in terms of developing internal
How to push "Lead Score" from Zoho Marketing Automation to Zoho CRM?
Hello, Can you please show me how to set up the "Lead Score" push from Zoho Marketing Automation to Zoho CRM under CRM Lead contact? I also found this previous discussion but I can't find the screen mentioned https://help.zoho.com/portal/pt/community/topic/score-integrate
View Email in Browser
How do we ensure a Marketing Automation email can be viewed in browser in HTML format, not just text only?
Cannot save custom field
Hello, I'm trying to add a custom field that is a drop-down list. However, the Save button ineffective. Actually, no matter the custom field I choose, I cannot save it. I tried on both Firefox and Chrome, on a Mac. Is this a bug? Thanks
Evidence for Optimal Send time working? Catastrophic results for us
Hi Does anyone have any evidence for Optimal Send time working in Marketing Automation? I tried this yesterday (just trust the system). Open rates are lower (down 50%) Click rates are down 70% Terrible results for us. Never again. If they are applying
Marketer's Space: Targeted messaging : Leveraging ZMA 2.0 for Effective Communication
Hello Marketers, Welcome to another post in Marketers' Space! This week, we'll look at targeted messaging and explore the power of multichannel marketing. Reaching your target audience with the right message at the right time in the right platform is
Introducing automation and utility conversations in WhatsApp marketing
We’re excited to announce the addition of two new features to our WhatsApp integration: Automation and Utility conversations. These enhancements will allow you to streamline your marketing efforts and engage with your customers more effectively by automating
Track Marketing Automation Campaigns in Zoho CRM
Hello, I've been searching but haven't found the exact answer to this question. I am looking to track Marketing Automation email campaigns and activities inside of Zoho CRM. Use Case: Action: Prospect Submits A Lead Form Outcomes: Prospect created in
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