Journey Leads
Olá . Recentemente eu comecei a usar a ferramenta do marketing Hub, e ainda tenho algumas duvidas da plataforma, teria algum conteudo demonstrativo pra utilização da ferramenta ? Uma outra duvida é , preciso criar algum relatório da jornada dos meus leads, desda a entrada até o processo final, como posso realizar isso e qual seria o melhor caminho, Marketing Hub, ou Analytics ? Transalate Hello Recently I started using the Hub marketing tool, and I still have some doubts about the platform, would
Domain and Email Authentication Across Zoho Apps
I'm trying to authenticate my domain, but got a message that it's already being used. Why aren't all the Zoho apps authenticated once you authenticate CRM? How can I do a blanket authentication?
Downloadable/email confirmation
I have a download that people sign up with their email to receive. Is there a way that when they click the link to the download that it counts as their email confirmation? I don't want to have two links because people will take the download and not confirm their email. Thank you
Markethub - only work with Leads Module?
Hello, I am a Zoho user, and currently do no use the Leads Module. All of my "leads" come into the Contacts module with a designation of lead. I can change their designation at any time. Does Markethub only work with the leads module? Or can I set up similar functionality so that it works with Contacts? Thank you.
Zoho Marketing Hub & Zoho CRM Integration Problem
I have hit a snag when trying to integrate Zoho CRM with Marketing Hub. It shows Organization already exists. Please advise me in the right direction to make this integration work. Why this issue still not resolved. Please get back to me ASAP. Thanks, Bala, Yaali Bizappln Solutions.
Zoho Marketing Hub with Zoho CRM sync - email opt out and view emails sents
Hi Is there a way to see the emails sent from Zoho Marketing Hub in the contact for Zoho CRM? Also when they unsubscribe from Zoho Marketing emails will they be Opted out in Zoho CRM?
MH won't accept sync time for data sync to CRM
Having run out of allowed immediate syncs, I am now trying to setup daily syncs in MH to pull data from CRM Leads Views. When I first set a sync up, the default time is 0500PM (screen-162). I presume that's beause 0500PM was close to the current time. I chnage that to 0900PM (screen-163 and 164). This seems to be accepted. But when I complete the setup (screen-165) then go back in to check, I find that it's been set back to 0500PM (screen-166). This become a bigger problem when I try to setup subsequent
Abandon Cart Emails
We currently have abandon cart emails being sent via a different provider. It would be great to bring that function into the MarketingHub platform. Yet, a major feature of all abandon cart emails is having a link to the abandoned cart along with the products that are in the cart listed in the email. I don't see any instruction on how to accomplish that integration? I'm on Bigcommerce. Does anyone know how to do that? Thanks, Jody
SmartLinks - Generate unique links within an email
Hi folks, I have a need to generate unique links within each email I send. Basically, I am sending a client a unique link to a dashboard based that appends the unique identifier GUID (the 'key') to the link, and then additional url parameters for sales IQ. For example Company 1 may get: www.myurl.com?key=1234-1234-1234-1234-1234&sqi_name=Joe20%Sweeney&squ_email=jsweeney@myurl.com As you can see, that would result in a very LONG URL. And it would be different for every email. Is there a way I can
Copying Email Templates from Marketing Hub to CRM to be used in a workflow.
Hi, How can I clone the email templates we have in Marketing Hub into CRM so that I can use them for a workflow in CRM? Thank you, Nikki
Challenges verifying domain for smart urls
I am running into issues with smart urls domain verification. What I am missing here? Thanks
How to use unique coupon code with Zoho Backstage
I see that Zoho Marketinghub can create custom coupon codes. How can these custom coupon codes be used with Zoho backstage so that these codes work with event. https://help.zoho.com/portal/en/kb/marketinghub/user-guide/lead-engagement/email-campaigns/articles/coupon-campaigns#Why_Coupon_Campaigns Thanks,
Error when trying to access Events on Zoho Marketing Hub
Running into this error.
MKT Hub Journey: Filter by "Clicked on email"
I can´t find any solution for sending threw leads that clicked on a certain email. I can only find the option of skipping leads who clicked, but nothing for skipping the ones that didn´t clicked.
MH Reminder Loop doesn't notice reponses
I've setup MH Journeys with reminder loops to track responses. Both the first email and the reminder let the user download an attachment they've requested. Here's the problem: MH doesn't notice if the user clicks on the link in the reminder email to download the attachment (screen-287). I have think of two possible reasons for this: it doesn't wait long enough to see whether the user clicks the link. The link reference in the reminder email is not the same as the link reference in the first email.
Can webinars affect a lead score in MH?
When somebody registers for or attends a webinar, I would like to increase their lead score in MH. I can see that Meetings is integrated with MH in the sense that I can see webinars from Meetings in MH, but is that the extent of the integration? I can't find any way for an automation to respond to webinar activities: There isn't a Journey trigger for webinar registrations or attendance. Workflows only trigger on action in a mailing list and registering for a webinar doesn't add a contact to a mailing
MH won't let me upload DOCX and XLSX files (or even DOCs) to my Library
Although they're meant to be supported, MH won't let me upload DOCX, XLSX or even DOC files to my Library as Attachments. I can see that a message starting "Ooops" appears on screen but it flashes away too quick to read. I've also tried uploading the files while I'm creating an email in a Journey but they won't uplaod there either. I've tried Chrome and Edge. Same result. I've attached the files. How do I get them uploaded? Many thanks Steve
Attachments button not showing when editing email template
The Attachment button has disappeared from my interface when I try to edit email templates (screen-152). I'm sure it used to be there - I have created emails with image attachments so it must have been. And the help system suggests it should be there too (screen-153). How do I get it back? It's pretty essential.
Should I expect the delays I specify in an MH Journey to work punctually?
I've set a one hour delay in a Journey. I can see that a contact entered the Journey at 1001 (screen-119) but, that screenshot also shows, it's now 1120. The 1-hour delay has long since passed and the second step of the Journey hasn;t been executed. I'm wondering if this is just slow or whether there's a different problem.
Is it possible to setup a website event for when a user clicks on a video on a webpage?
Because watching a video is a relativley 'high-value' action, I want to setup a goal to track it. I can see that I can either setup goals by selecting the element on the page or by using Javascript. MH doesn't recognise the video as an element that can trigger the event so that doesn't work. I've got the Javascript code {zcAction('Three Step Bounce Model video')} but it says to put this in the 'on button click' action but the video doesn't have an 'on button click' action. So I'm wondering if this
MH Journey's "Push To CRM" - does it require a Custom Module in CRM?
Hi One of my Journeys has a step to Push data to CRM. On looking at the report, it says it Ignored this step. I have seen a comment in another message that Push to CRM only works to a Custom Module in CRM. Can somebody confirm this is correct? If so, I'll look into creating a custom module. Yet another work-around... Thanks Steve
Can you sync CRM "Lead Tag" field to MH "Lead tag" field?
I've setup a sync service between CRM and MH. CRM has a standard field in the Leads module for tags (screen-116). MH also has a field for Lead Tags (screen-117). When I setup custom field mappings, I can access the Tag field from CRM Leads but the configuration process doesn't show the MH Lead Tags field. I created a custom field called Tags and, predictably enough, the sync process added CRM's Lead Tags into this field rather than MH's proper Lead Tags field (screen-118). Is there any way to sync
How to remove an Account from Zoho MH that should be connected with organization?
One of the Users had created an Account in Zoho MH (the trial) before he was supposed to have this app assigned. How can this User delete a trial Account? Is there an instruction? Will be grateful. Katarzyna
How does Cart Abandonment work?
I have activated cart abandonment but I am not sure how it works. How does the user's information from my website get transferred to Zoho? I do not remember setting up any API's.
SMS campaign sent on the date field
I see that it is possible to send an SMS message before or after the date field. Is it possible to send one on the day of the date field say at 20:00hrs? If not, is this function coming? Thanks
Zoho Marketing Hub SMS Campaign Question
I have a group of leads in a module in Zoho CRM. One of the fields in that module is a date and time e.g. 25/8/2020 17:30. This date & time represents when they will be leaving my attraction. Is there a way to use this date and time to trigger an SMS to them at this time (or maybe with a one hour delay?) I can work out how to get the module to sync with zoho marketinghub, but not a way to send an SMS message based on the date and time in each lead (they are all different). Any ideas? Thanks
How to create product merge tags?
I have created products in marketing hub and i'd like to get some product fields into emails using merge tags but I cant't figure out how. Can you help me?
Error When Trying To Use Zoho MarketingHub - Web Assistant - WordPress Plugin
After installing the Zoho MarketingHub Plugin and trying the Web Assistant to install the code in the Head Tag, I first got a message that I did not have permission, but I did have permission. I resolved this erroneous error. Now I get the error: 404 Page not found The Page you are looking for doesn't exist or an other error occurred. Go back, or head over to UTX Inc to choose a new direction. This is the resulting page that is not found. http://u-t-x.com/wordpress/wp-admin/admin.php?page=mh-wa&saved=true
Pop Up Forms Unusable
I just spent an hour creating a nice looking pop up form using the built-in designer. As soon as I hit "Save and Proceed" it destroyed all the formatting changes I made. Is completely unusable. Is there something I am missing here? Do I have to use one of the built-in templates and not make any changes to them? Any changes I make are removed as soon as you hit Save and Proceed.
Best practices for implementing a whitepaper download
I would like to reproduce the Peter´s case here in MarketingHub community. This is exactly my necessity. Is there any solution for this in MH? -------------- Hi, I want to do inbound marketing with Zoho Campaigns. The goal is providing whitepapers which can be downloaded when an email address is provided. I implemented the process in other marketing automation solutions - it would be as follows: 1. Implement a signup form incl. a checkbox for marketing permission 2. The signup form triggers a workflow
How to track single page application web apps
The MarketingHub code for Websites and Web Apps seems to send page views to MH upon DOM ready. However, with SPA (single page applications) such as Angular, React & Vue, there is only one DOM ready event that fires, and subsequent page views are all virtual. What code can be used to trigger a new page view to MH? And, is there a way to control what the page title/document title value sent over is?
Problems with CRM sync + contacting support
Hi all First things first; I have opened up two support requests today, with the problem below, but now I do not have any open (or closed/on hold, for that matter) requests when I acces My Area. Opened 1 ticket and got no reply, so figured I would log in and check and could not find a ticket. Opened up a new one, took a screenshot of the confirmation screen, but when I went to My Rea, this was also gone! Any ideas? OK, onward to the real problem New to Zoho and have just signed up for Zoho One and
Error sending data into Marketing Hub
I created a flow that sends data into Zoho Marketing Hub. During test, the flow works fine. But during live execution, the flow fails. The error message is: Zoho MarketingHub says "Fehler beim Abonnement. Bitte warten Sie etwas ab, versuchen Sie es dann noch einmal." (Error with your subscription. Please wait a moment and try again). Any ideas? Thanks
"Wait Condition" like in Campaigns?
We started our trying to use Campaigns, but Flow can't update tags inside Campaigns, so we've tried to switch to MarketingHub, only to find that there's no "Wait Condition" like in Campaigns, we can't setup our "New Customer" journey - as we need to wait at certain points for "up to 2 days" for a tag to update. Am I missing something that does the same? Thanks, Karl
How to use Accounts module's data as criteria in MktHub
Hello guys, I'm creating this topic to try to find out how can I use Account's module's data as criteria to known visitors in my smart popups at Marketing hub. Right now, I'm able only to choose leads' module. Am I missing any setup step? Anyway. I also have another question. Does Zoho Marketing Hub have a live chat between me and support team as CRM and desk? I really miss it, asking for help via e-mail takes too long. Anyway, if anyone could answer me would be fantasitic! Kind regards, Stay safe
How to integrate Marketing HUB witth Zohosites
In order to manage landing pages and lead I've subscribed to Zoho Sites. I need to know if is it pssible to integrate data acquired by forms created directly in Zohosites with Marketing HUb thank you
I'm missing the ability to push custom data to CRM within a Journey
In Zoho Campaigns I am able to push custom data within a journey to my crm: I'd love to see the same im Marketing Hub
Provide Webhook based Variables to Journey
I love to be able to trigger a Journey via Webhook, but I would love to be able to provide custom parameters to the beginning of the journey. Lets say I have a Journey for the case a customer purchases a product. This journey includes some introduction emails, an onboarding guide, a set of tipps and tricks and request for product review email. For very standardized or similar products, I would just like to exchange some bits and pieces of the emails i send out. A different link to the product page
Live form url character limit.
Greetings, We've noticed that when you add the url of a live form, on the selection pane (where you select/click a the form), the iframe fails to load. When we try shortening the url to a certain length, the iframe loads just fine. This is fine for most cases, but for SEO, we need to have the url/permalink of the page to be a certain length, to accomodate for the keywords on the link. Is it possible to increase the max length of the url used by the iframe? 255 characters should be sufficient for
Page Posts and Social Posts
Are any MarketingHub users using the Page Posts and Social Posts feature? We use Zoho Social to re-post industry specific articles and another software service that pulls our new blog posts into their service from our blog and creates about 10 posts over say 12 months (or how ever long you want) with custom graphics and text bubble quotes pulled from the post. The social posts in Zoho MarketingHub seem beneficial to be able to track engagement better but the post builder seems like it would add
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