Open Rate Decreased after moving from Mail Chimp to Marketing Hub
Hi, My company recently switched from MailChimp to Marketing Hub by Zoho. We noticed that our open rate dropped from an average of around 25% to around 15% on the first few campaigns sent from Marketing Hub. Can anyone provide insight on why this may have happened? Thank you
The goal doesn't work
Hi, We created the website with Zoho Sites and connected it with Marketing Hub, we can see how many visitors, create event, and even create tracking URL. We created goals with the setting visit a particular page and with selected the right page but the goals weren't counted.
Incorrect us of donut graphics for message delivery reporting
Hi MH devs. Just some feedback. In the Journey Reports - > Message-Based reporting there is a donut graph that shows all of the following: Sent, Delivered, Bounced, Opened, Clicked and Unsubscribed. These numbers should NOT be combined as a donut graphic, as the pictorial representation is incorrect. For example, Sent is made up of Delivered, Bounced, but NOT Opened (which is a subset of delivered). Likewise clicked and unsubscribed is a sub-set of opened. This is a not a major deal breaker, but
Using journeys in CRM
Hi, Just sat in the Zoholics conference in London! Are we able to use journeys in marketing hub for our already completed leads (so customers) in CRM as well? Or is Marketing Hub solely for lead nurturing?
Journey from Syn'ed source not sending emails
Hi. Hi have a HM list that is synced from ZohoCRM based on a CRM view. The sync works perfectly. When the first batch of 50 people were sync'ed to the list, MH dutifully emailed them the first email in the sequence. However, when an addition 200 people were sych'ed to the list the next day, these folks did NOT get the first email in the journey. I have investigate and looked at the reporting from several angles, and it seems that anyone sych'ed to the list is not starting the journey... or something
Zoho Marketing - not pay attention on Social platform
Dear Zoho Marketing Team , Though the Zoho Campain and Zoho Marketing Hub are great , but mostly on email marketing and SMS. Nowadays, there are many point of contact and sale took place on Social platform such as facebook , instagram,.. In many Asian countries, many sales happen on Facebook . Zoho support Facebook chat ( Zoho Social ) but this app is not focus on Sales like SalesIQ , but for commucation channel with customer only . Zobot is now on salesiq , many of my clients use other chatbot
Mailing credit costs for Zoho One users
Hey Zoho MH gurus. I am still a little confused by the ZohoOne MH pricing. I read on a Zoho facebook group that email out of MH require an additional cost. I've been told that we have the following limits to MH for ZohoOne users... Max leads = 500 + (number of users x 500). What is not stated is the maximum number of emails MH can set out. I've been told it is zero, without extra payment. For large, bulk email campaigns, I can understand the need to charge credits or set limits. But I cannot find
How to Identify Website Visitors
I was just wondering what are the various ways that I can identify visitors coming onto our website. I know with SalesIQ - this can be done by using a ZOHO campaigns URL and also is done when a user completes a form. However, will these information (i.e. those already identified) sync through to ZOHO marketing hub? And are there any other additional ways I can identify visitors. As obviously, to prepare a good marketing automation - the system will need to know who to send emails to etc.
Assigning events to Zoho Sites buttons
Hi MH gurus. I wish to attached events to buttons in my Zoho Sites website. However, there is no way I can see to add 'on event' java script to buttons in Zoho Sites and I am unable to use the event selector to select a button manually. How can I get Zoho Sites running with MH Events? Best regards, Joe
Very long URLs not supported
https://payments.zoho.com/ResellerCustomerSignUp.do?id=9be69a16c42c295444f282442d212c24e909ec9e31902f192d308a09bdb5e9a3 - this link can't process
Frequent lags in Zoho Goals setting (and other features)
Hi folks. I am finding that some functions in Zoho MH are very laggy, to the point of simply not displaying. One area that has been giving me grief today is creating a new goal for a website. I select the website in quest, select goals and 'create new goal' and then Zoho simply hangs for over 10 minutes. I am not sure if this is a bug or a problem with scaling in the core system, but felt it best to flag as an issue. It effectively means features of MH are inoperable for long periods before
Regarding uploading of Leads to Marketing hub
How does the Zoho Marketing hub leads import feature work? Will additional leads added be merged or will they be deleted, when a new list is imported? Is it possible to maintain engagement lead lists.
Do Not Email versus Suppression Lists
If we create a contact suppression list & add mark them as 'do not email' - will these contacts still be able to receive autoresponder emails with a link to download the file if they complete form request through our website? Or if we need to send them non-marketing communications, such as account/billing notices or other specific types of communication? We have several ways we approach our lists, one being a 'suppression list.' This group is suppressed from general marketing announcements, but
Tip of the week 01 - Attention vs Action: Know the difference to win more web visitors
You build your own website after months of hard work. Beautiful designs, creative content, elegant style—your web pages have everything ready to target your visitors. The website is out and live, and people have already started visiting your pages, thanks to the remarkable SEO and promotions. Days pass, and your visitor count increases. Good sign! But, wait—are your visitors actually taking any action on your pages? You check reports only to find that visitors throng to your website, navigate through
Adding domains
Hi Having an issue adding my domains. Error message "Please enter a valid domain" See attachments. Imraan
Zoho MarketingHub and Zoho Campaigns Community Meetups - Australia - May-June, 2019
Hi everyone, We're all set to conduct Zoho MarketingHub Community meetups (along with Zoho Campaigns) in Australia during May-June, 2019. Cities: Brisbane, Sydney, Melbourne, Adelaide, and Perth Title: Graduating from single-channel to integrated multichannel marketing. Agenda: - Introduction to Campaigns & MarketingHub Community Learning - Email as a channel: Overview and benefits (ft. Zoho Campaigns) - Why do you need to move from a single-channel to multichannel setup? - The world of multichannel
Why Did You Bother To Release This
It's a shame - great idea, weak execution. Nothing works - so can't trust it. It's like an Alpha release.
Setting up a multi level campaign
I could use some advice on how to do the following. What I would like to do is send out an email campaign for a local 1/2 day workshop. They will need to sign up for it and pay to attend. I plan on sending to my Zoho CRM contacts and promote on Facebook and LinkedIn. When they sign up and pay online (with paypal) I want to be able to stop the first campaign to my Zoho CRM contact or from someone that came to my landing page through social media and automatically start a confirmation campaign which
Pop-Up on Slide Up does not work
Code is on page. Configured correctly and Active But it is not working, no popup happening. Any idea ?
Modifying (cloning) a Journey
Hi guys, Another little bug. I have created a funnel called "Slaughter Supporter Welcome Letter" which is basically an email drip-feed program. I activated it, and then decided to modify some of the journey (I want to add emails, etc). I clicked EDIT on the active flow and was told that the flow would be cloned. I confirmed that. So far, so good. However, the cloning process dialog just stayed for about 30min. This morning (about 20 hours later) it appears that the cloning is still in process.
Ask the Experts 01 - Integrated Marketing Automation with Zoho MarketingHub
Hi everyone, Note: Ask the Experts is a virtual, 5-hour Q&A session, more like a live chat. You ask us your questions and our experts will help you out with answers. You are given the option to start asking your questions now, while our experts will be answering them only during the specified hours. I hope you're all enjoying the marketing automation experience with the all-new Zoho MarketingHub. Without further ado, we'd like to help you strengthen the basics of marketing automation as well as delve
Drip Campaigns
I would like to know step by step how to create a drip campaign to nurture leads.
Workflow to Push a Campaigns Contact to MH List
I see every other sync option available but the most obvious one! I'm trying to setup a workflow within Campaigns to add a contact to a MH List when the click something. My problem is the MH List does not show up in the dropdown list. I'm putting this question here in MH forum because I'm trying to figure out how to automatically push a contact from Campaigns to MH. Do we have to push back to CRM which then pushes to MH? I'm reading the documentation which doesn't mention it at all which to me would
Defining a workflow
I am well versed in workflows in Zoho CRM and also ZohoFlow. So I was excited to see 'workflows' in MH. However, I cannot figure out how to CREATE a new workflow in MH. The only place where I see reference to workflow is in the Settings. However, there is no way to create a new workflow in this panel. I've looked through the help and documentation, but I see no references to creating workflows. Any advice would be really helpful. Best regards, Joe
Can I clone emails for a reminder series?
I would like to know if there is a way to clone the content when I create a reminder series. Maybe I am mistaken, but my experience with email campaigns is that I can send the exact same message as a follow up to people who did not open the first message where I just change the email subject. Is it possible to have an original message then clone it as reminders where I can just change the subject?
How to clean my lead database and then use MarketingHub to nurture whats left
Hi Everyone, I am very excited about Zoho MarketingHub and I am glad it is finally here and a part of my Zoho One. However, I just found out today about the restrictions on quantities of leads for us small business users and I need a plan to only add worthy leads to MarketingHub for nurturing. Here is my scenario and I hope that some answers come from users as well as the experts at Zoho. I probably have upwards of 6,000-7,000 lead emails between my Zoho CRM and Zoho Campaigns account that have been
Having issues validating your website within MarketingHub? Try this!
If you've experienced a situation like in the below screenshot, then keep reading. Now, try these steps Step 1. Double-check the <head> of your website and make sure that the validation code was input without error Step 2. If the code is indeed correct, then grab the direct URL to one of your websites pages. Example - Use the direct URL of one of your webpages on your website Instead of www.zenbros.net, WE used www.zenbros.net/geaux-crm If you continue to have validation issues after attempting this
Incompatible with Zoho Forms
So this brand new product is incompatible with Zoho Forms. I cannot select the form, what is going on ??? * see the attached image
How to Start a Customer journey from a sale?
I want to be able to keep in contact with new customers from the point that their purchase has been processed. My orders are generated in X-Cart and processed in Zoho Inventory. I want to be able to do two things: 1) I want to trigger an order processed journey as soon as the customer order has been placed. I think I can achieve that by the embedded ZMH code on X-Cart pages. 1) How can I trigger a customer journey from the point that a sale has been dispatched? This will be triggered by the order
Number of FaceBook pages that can be managed
Hi MH gurus, One of the reasons I moved away from using Zoho Social was that it is limited to a single FaceBook page. My company has a main company FB page, plus individual pages for specific product lines. I was hoping this limitation would be lifted in MH, but it looks to be the exact same thing - really MH is attempting to put a layer over the top of the Zoho Social application. Is there a way I can get MH to manage more than just a single page? Happy to spend some $ to get that feature, with
Included in Zoho One subscription?
Hello I'm unclear if the MarketingHub and the new Commerce apps are included in my ZohoOne subscription. It's fine if not, I'm just seeking clarity. Thanks. Brad
Multiple Trigger Issue
This is how I'm trying to have my journey work... 1. guests are signing up for a class that starts on May 1st. They are signing up with a form. 2. In the thank you email they are told to look for the next email to arrive on May 1st, 2019. When I attempt to add "date" element it gives me an error message that I can't have one trigger working with another trigger. My current trigger is the sign up form. Please help! :) Thank you
ZohoOne user - unable to use Journeys
Hi folks. I am LOVING the new MarketingHub! I started moving our mailchimp / zoho campaigns / zoho flows over. HOWEVER... after setting up a Journey in marketing hub, I am suddenly getting the error alert "You can avail this feautre by switching to a paid plan." I *am* correctly linked into my ZohoOne which from previous communication should give me access to the entire MarketingHub. Can you please confirm that all MarketingHub features are included with ZohoOne accounts (500 leads + 500 per employee).
Settings --> Subscription says Dormat
Hi, Marketing Hub looks great and I've connected via Zoho One. Under Settings --> Subscription the plan says Dormant and I can't get my website to activate. It was working OK over the weekend but today it says the website is Inactive (under web assistant). When I click activate it reverts back to Inactive. Any ideas? Many thanks. Jon
Fit with Zoho Campaigns
This looks amazing! Does it fit in with or replace Zoho Campaigns? Thanks, Scott