Shortening the "Update Profile" process
You can add a link to an email that lets people update their profile. But, unless I'm missing something, this process could be a couple of steps shorter. At the moment: The user clicks on the 'Update Profile' link. They get sent an email with another
ZMH emails seen as "broken" by EmailOnDeck
Is anyone else using EmailOnDeck to test ZMH functions? I've recently found that emails to it are all marked as "Broken Email? Click to fix" (screen-1339). When you click, EmailOnDeck opens a new browser window that shows you the email (screen-1340).
"Update Profile" web page hangs without updating the profile
Further to my other message about the process that gets you to the "Update Profile" web page... When I do get to the page that updates a profile, it doesn;t seem to work. If you take a look at screen-1338, when I press the Save button, nothing changes
"Organization is already integrated" when trying to integrate MH with Zoho CRM
I've disabled the sync between Campaigns and CRM from Campaigns (despite over a year ago reading that we'd eventually be able to sync Campaigns and Marketing Hub to CRM). So, there are no active syncs in Campaigns, but when I try to integrate / sync Marketing
Cookies that record whether you've been shown a pop-up form
Just an FYI... Further to my message about "How do you stop ZMH recognising you during testing?"... If you delete the cookies that contain "maill" (that's mail with an extra l) ZMH forgets that you've looked at the pages that prompt a pop-up to appear.
Is a MarketingHub plugin available for CMSs other than WordPress?
Can you use MarketingHub with websites that are built on something other than WordPress?
Notification by Marketinghub
I would like to frequently notify the sales team when a customer comes to the website. Is email the only notification method? Can't I use Slack or Cliq?
CRM Sync (Leads/Contacts) & Lists/Segments/Topics/Consent info
Hi there, in the case where synchronisation occurs between Zoho CRM to MarketingHub, I'm struggling to see / find out if belonging to certain mailing lists / segments / topics etc. should be done in CRM syncing back to MH, or whether that information
Zoho CRM and MH contacts
Hi, I've set up a MH list that is synched to a view in ZohoCRM. The view is created by tagging a contact with the tag "Reactivate". I checked, and the list is sync'ing perfectly, including a few custom fields from the CRM. I have several questions: 1. If i remove the tag Reactivate from the contact from the CRM, (a) is the lead automatically removed from the MH list, and (b) from MH entirely (if they are not on any other HM list) 2. If I change a field on the MH lead, does that automatically sync
Triggering pop-ups based on visiting nn pages with a keyword in URL
Hi I'm trying to create a pop-up that will appear when an anonymous visitor looks at 3 pages on a topic. Each page would have "mademo" in the URL. I've setup the pop-up with an 'activity-based criteria' that it shoudl only appear when a Goal has been
Difference between CRM Lead & MH Lead
Hi there, I'd like your opinions on the best way to use both CRM & MarketingHub. For example, we have customers that sign up to our Newsletters to which we'd like to set an automated 'weekly email campaign' via MH...the question is: do we still load this
No Shopify Integration?
I can understand how Zoho wants to push their own Zoho Commerce, but not having integration for Shopify is a in MarketingHub is a big mistake. Any word on when we'll get deeper connectivity with it? It's a bit of a deal breaker for this app.
Leads limits in Marketing Hub ; why ?
Hi, I just discovered that MHub subscribers are limited under 1000 leads . How can we exceed this limit and how much does it cost ? It's little bit strange because campaign is around 5000 per user
Enhancing Smart Pop-Ups with the 'Number Of Times...' function we see with Goals
I'd like to be able to configure smart pop-ups so they only appear after their activation criteria has been met a certain number of times. This sort of capability exists in Goals (screen-1289) but not smart pop-ups (screen-1288). Why? Imagine an anonymous
Is there a limit to how many Goals you can create (per website)?
Is there a limit to how many Goals you can create (per website)? I'm just about to start developing processes that would require lots of Goals and it would be a very nasty surprise if I find out later that I'm only allowed 50 or something like that!!
Does ZMH's Email Limit (in Settings) delay or cancel a Journey's email?
If a Journey is due to send an email but the Email Limit you impose using Settings stops it, is the email delayed until it can be sent within the policy or is the email cancelled, never to be sent? Many thanks Steve
A journey's email approval notifications could include the email name and Journey name
When a Journey’s email is approved, the notification you get doesn’t include it’s name. It says email “” has been approved. (screen-1265). It would be helpful if the message said which email in which Journey had been approved. I suppose this could be
Journey doesn't refresh after cloning
I presume somebody has reported this already (although I can't find a question when I search for "clon" or "refresh") but when I clone a Journey, ZMH says "Tiggers cloned. Cloning processes". And then it stops. You have to refresh the browser window to
When a Journey's trigger has been deleted, it's stopped but you can't delete the trigger
I had a Journey that was triggered by a Goal. I had to delete and recreate that Goal. The Journey was correctly stopped becasue the Goal that triggered it no longer existed. But, when I tried to edit the Journey to use the new Goal as a trigger, I found
Journeys In Marketing Hub
Hi, Unexpectedly I had deleted my journey in the marketing hub. Was it able to recover or i have to create a new journey?
Important update: Please reauthorize your Zoho MarketingHub-Twitter integration
Due to an immediate API change, users who have integrated with Twitter will have to reauthorize their Twitter account integration in Zoho MarketingHub to continue the services. What are the basic things you should keep in mind before and after reauthorizing?
RSS email campaigns not working for me : Does anybody use them?
I have been having quite a time with RSS email campaigns from Zoho. Support keeps telling me its fixed but after weeks it keeps coming back with the same errors. It's been a bit of a back and forth. I was just wondering if anybody else has noticed that using RSS campaign The email content does not show the correct preview of the feed The update feed button does not update the feed (this invariably works) The send preview, may not always send a preview including your current feeds items When
Edited topic descriptions disappear from sign-up form
Hi I've just found that if I edit the descriptions of the topics I add to a sign-up form, the edits disappear after I save the form. You can follow the process from the screenshots. 1173: how the form starts 1174: I edit one of the topics 1175: I add
Can a Journey's Reminder Loop track responses to clicks on more than one specific link?
I think the answer to this is "no" but I want to be 100% sure. When you setup a reminder loop to process responses to an email, it appears that you can only create one option to track a specific link. My work-around to this is to make sure that I only
Can you confirm the number of custom fields allowed in ZMH please?
Can you confirm the maximum number and type of custom fields that can be added to ZMH please? I've found one forum message that's a little unclear (screenshot attached). In the blue box it says the limit is 150 fields and 75 text fields. But below it
Add disclaimer to mails from marketing hub
Is there a way to add mail disclaimer to customer journey emails shot from marketing Hub campaigning tool.
How do I add a lead to my campaign created by Marketing Hub?
So I've just sent my first email campaign from Zoho Marketing Hub and it has auto created a campaign in Zoho CRM for me. It's got some really good stats which is great for the sales team to see. The email I sent linked to a webpage which contained a form
Zoho Marketing Hub emails going to spam despite authenticating my domain and setting up DKIM.
My emails are still going to spam despite following all the instructions provided by Zoho help. Please can you advise me on the next steps to resolve this? I also noticed that when my emails go to Yahoo addresses they are delayed by a number of hours
Journey Limit
Hey everyone Can anyone tell me how many journeys can be created, it there a limit? Thank you in advance.
Can MarketingHub code be used in Google Tag Manager
We use google tag manager to implement most of our scripts and event tracking (like for SalesIQ, which works fine) is it possible to use the MarketingHub code in GTM? I inserted it as custom HTML and I can see the tag firing in my preview mode (within Google) but I am unable to get it to validate or capture data in MarketingHub itself. Am I doing something wrong? Thanks! PS Marketing Hub so far has been awesome!
Setting up a recurring journey
Hey all. I am still having issues with setting up the journey. I am using a date based field in CRM as the trigger. I then want to wait 1 year for the first email. If they click, then wait 1 year and send new email. If there is no reponse from the first
CRM Lead Creation - Mandatory Fields
Hi Team, We're encountering an issue when trying to set up a journey that ends with a lead being created in the CRM. We have a few mandatory fields in the standard Leads layout to control the information our sales team are entering. This seems to be stopping MH from creating the leads as the CRM is rejecting them due to those fields being blank in the MH data. The Journey report only shows the lead was skipped, however upon checking with Zoho Support they said it's because the fields required by
Type of data pulled from LinkedIn and Facebook
Hi everyone, Would you know if Marketing Hub allows for Google and LinkedIn account integration to allow us to see the data display and performance?
Can we use Marketing Hub for a SaaS?
Can we use Zoho Marketing Hub for a SaaS app? I tried adding some events from logged in users as actions inside Zoho MH, and I have been waiting for more than an hour and I don't see them inside the MH dashboard. Should the app page be publicly accessible
Twilio Integration Doesn't Work
Could someone let me know when this is fixed? I've starred out my keys for privacy. It looks like a javascript bug in the console inspector.
Domain Authentication
Does it differ between CRM and MH? In CRM, I am getting a SPF verification - in MH, it says it is not correct. Does one need TWO authentications? This is the code for CRM: v=spf1 include:transmail.net ~all This is the code for MH: v=spf1 include:zcsend.net
Workflow to add Lead to Mailing List?
Hello Zoho Community! I'm hoping someone can help me since my campaign is launching in a few days and I cannot get my sync to work consistently between Marketing Hub and the CRM. Customer support helped me once but the issue keeps occurring. The sync is not consistently adding new leads from the CRM to my ALL LEADS mailing list in Marketing Hub. I'm wondering if there might be a workaround. Can I create a CRM workflow to add a new lead to a mailing list? I'm just trying to get all of my new leads
Partners for Marketing Hub
Is there a list of certified or knowledgeable partners dor Zoho Marketing Hub? I do not see a resource for this on Zoho’s site and locating developers or partners online produces no results. Any help is appreciated.
How to generate AuthToken for abandoned cart API calls?
Hi there, I am referring to this document: https://help.zoho.com/portal/en/kb/marketinghub/user-guide/web-assistant/websites/articles/purchase-abandonment-for-website#Setting_up_cart_abandonment The calls include an AuthToken. Eg: setItem(json,AuthToken)
How can I remove a website from Zoho Marketing Hub Web Assistant?
Hello there, We have created a brand-new website and we have replaced our previous website with it. I started by deactivating the website and tried to add in a new one: But unfortunately, it's telling me I can't do that. So next, I deleted the property - but the only option it gives now is to re-activate the website. And this simply brings back all the previous automation and statistics. So what I'd like to know is how can I disassociate that website and start fresh with the new website so that
Next Page