Custom Function SalesIQ
I'm currently investigating inquiries regarding SalesIQ and the integration of Custom Functions within our SIQ departments and threads. Is there any possibility to add custom function within SalesIQ? and if so how can this be done?
OpenAI Alert - Plug Sample #6: Reach maximum potential with SalesIQ Zobot and ChatGPT Integration
In recent times, AI-powered tools have seen a remarkable surge in usage due to their exceptional capacity to enhance overall performance across diverse industries and sectors. One such tool is ChatGPT which businesses have started to use predominantly
Pass organisation, additional fields to Zoho CRM visits
We would like to break down our visits using fields not currently passed to CRM, that we would extract from the contact field like the organisation, but also custom fields we have on the contact like persona, paid status, etc I realise I could a use a
Whatsapp integration start conversation
Hello! Is there any way I can use the whatsapp integration with SalesIQ to contact leads? I would like to start a conversation and not just reply to incoming chats. Thank you
how Change text "Hello ! Welcome to a world of endless ....." ?
Hi please help to me , how change text " Hello ! Welcome to a world of endless possibilities. Explore our selection of products and services crafted to enrich your life." i can't find it Best Regards
Visitors online don't working
I setup my account for our site migbusiness.ru . We need see visitors online depending from time spent by visitors in our site. But it isn't working. I add into site integration code(for chat and visitors track). I setup the integration SalesIQ with ZohoCRM.
live view is not working
Live view is not working on My website Can you please help When a customer come to my website zoho do not show me the location of the customer it not even show anythig my website Attaching a ss my be you understand my problem
Usage of OpenAi in SalesIQ
I am currently exploring ways to enhance our customer support services, and I've been considering integrating OpenAI with SalesIQ to leverage its capabilities for better communication and problem-solving. Specifically, I'm interested in utilizing ChatGPT
How to get website page info and blog post texts from WordPress to Answer Bot
Hi All, Does anyone have any experience on how one can get a spreadsheet from WordPress that can then be imported to SalesIQ resouces. I want to set up a Hybrid codeless chatbot using Chat GPT, but as usual the support given via SalesIQ was basically
Visitor insights now in your inbox with SalesIQ Extensions!
Hello everybody! Responding to your prospects emails can be a bit tricky, especially when we don't know much about them or their interests. Cause what's the point if a salesperson is unaware of the customer needs? Just imagine I told you that you can
Integrating SalesIQ + WeChat: Converse with WeChat users directly from SalesIQ!
Hello everyone. We're back with another exciting update! The much-awaited integration of SalesIQ with China's most-used instant messaging application, WeChat is here. With this integration, you can now connect your business' WeChat account with SalesIQ.
Zobot and Flow Controls conflict
Hi, I configure a zobot with the codeless interface without any issues. But i'm facing a problème when I published the zobot. The zobot start the chat when a visitor clic on the chat button but a form appears in the conversation from Flow Controls and
Booking Page not showing the dates
Book an appointment select date issue We have the above issue that we are able see the calender dates when we book the appointment in chrome where they are not showing in firefox. Please help us on this issue.
SalesIQ Chatbots are now available for Telegram!
Hi everyone! We are expanding our Chatbot's support on IM Channels. Happy to launch SalesIQ's chatbot support on the Telegram channel. Our chatbots are already supported on Facebook, whatsapp, instagram and now Telegram joins the party! This means that
SalesIQ not showing data in collected leads
Hello, we have implemented SalesIQ on our website and all looks OK in the SalesIQ portal. We can see all the live visitors. We are also collecting lead contact details via one of our website forms. The lead is automatically created in Zoho and also in the SalesIQ we can see details about that lead. However, there is no data from SalesIQ in the Zoho CRM itself for that particular lead. What is the reason behind this and how to solve it? Thanks! Tom
Hiding the win_close minimize button.
We are framing the widget into a Winform app and don't want to allow customers to minimize the floating chat window. Is there anyway to hide the button that minimizes/collapes the chat window? Thanks.
Zobot Integration Cards for Zoho Creator and Zoho Flow
Dear Zoho SalesIQ Team, I'm writing to request a new feature for Zobot: integration cards that enable two-way data exchange between Zobot, Zoho Creator, and Zoho Flow. Current Limitations: Zobot currently offers integration with external services, but
Does anyone else find the Zoom Phone (VOIP) integration entirely uselses?
We were told that Zoho CRM Plus had tight integration with Zoom Phone - the ability to route incoming calls from Zoom with SalesIQ to a member of either our sales or support team. We have the integration between Zoom Phone and Zoho SalesIQ working, but
Disabling automatic popup of zoho chat window
Is it possible to disable the automatic popup of Zoho chat window?
Zoho SalesIQ quick help - Getting a message "choose department" even though i never set this up
Hi there We started to use the ZOHO SalesIQ feature, and have an issue: I want that the bot will work like this: User clicks on the chat icon - he should get But instead - whenever a user sends a message to the bot he gets the "choose department" message
SalesIQ - how can I have Zobot jump in as soon as a chat is opened?
At the moment, we're forced to use a pre-chat form, but these feels a bit redundant now there is Zobot. There needs to be a toggle to turn this off (which there currently isn't) - to allow a bot to jump straight into a chat. Like every other live chat
UTM tracking for Telegram in SalesIQ
Hi! I am the owner of the company. Now I'm choosing a CRM solution. You have created a very interesting product ZOHO ONE! I have the following situation. Many of my clients don’t want to chat on my website page because they view the site from their phone.
Zobot Codeless Bot Builder - Basic Contact Info Collection
I have noticed a bug or issue in collecting contact information via the Zobot. When setting up the codeless bot builder app, after the initial welcome card, I prompt the user using the name card to enter their name. During the testing process within the
How to disable salesIQ chat on mobile devices ?
Hello, I placed the salesIQ script in my header. I would like to disable it on mobile devices. How can I do please ? Thanks, Simon
Speak Your Customers' Language: SalesIQ's chatbots now support 30 languages 🤖
We're unveiling some major upgrades to our chatbot that are set to revolutionize your experience! Now SalesIQ support 30 languages for both Zobot and Answer bot. By speaking your customers' language, you can enhance engagement, improve customer satisfaction,
Live Chat notifications
Hi Community, We have recently introduced the live Chat function and I noticed that the live chat notifications seem a bit ´´weak´´ in terms of catching the agents attention. This is particularly problematic when Zoho screen is in the background, i.e.
How to integrate 3rd party API
Can you provide the documentation how to integrate 3rd party api and display the response in carousel.
SalesIQ-Desk integration update: Seamless helpdesk ticket editing in-chat!
Did you know you can now edit your desk support tickets within SalesIQ? Happy to announce the latest update to the SalesIQ-Desk integration. Managing your customer support tickets within SalesIQ just got even smoother and better. No more toggling between
SalesIQ Zobot - Open third-party URL
Hi team, We are creating a Zobot in SalesIQ and we have 2 button texts. Chat with AI Assistant Chat with human What we want to happen: - as soon as the visitor clicks on the "Chat with AI Assistant", a third-party URL should open in a new window. We're
Zobot and Triggers together
Hello, we use zobot when the user clicks on the chat button. But we want to use triggers too, when the user is landing on a specific page url. Currently we are forced to use another tool for triggers. Thank you.
Silos within Zoho Development teams for different Apps?
Hello, We started new with Zoho ecosystem. It is wonderful experience to see how every aspect of business is accommodated. At one end, when one gets excited to see the requirement covered; however that experience is not consisted across apps. One such
Build powerful multilingual bots for your website with Zobot-Dialogflow integration!
We are familiar with the fact that Zobot is chatbot framework that lets you develop extremely flexible, integrable and customizable bots. Not just that, Zobots are also versatile enough to let bots built on other prominent third-party platforms to be mapped with them. Thus, letting its users leverage the power of bots built on other platforms to assist their visitors. And, Dialogflow is the new addition to the line of integrations that Zobot has extended. So, what is Dialogflow? Dialogflow is a
to create 2 different language bot flows in zobot?
Hello, I want to create 2 different Zobot flows with codeless bot builder for my website languages: Turkish and English. First of all, I don't want to use Dialogflow that will defect the language and translate with Google. I want to create a flow with
SalesIQ - Answer Bot - Seeming issues with language/localization
Hello everyone, I am currently evaluating SalesIQ Enterprise to see if it suits our requirements, and I have the following comments/questions. Could you please help? The Answer Bot doesn't seem to recognize the language I am using in my initial approach
Zobot doesn't search for faqs and articles
Hello everyone! I've encountered an interesting obstacle on my way that I can't solve. I'm configuring Zobot using the Codeless Bot Builder, and unfortunately, the Answer Bot option doesn't retrieve data from either articles or FAQs. In both cases, the
Optimizing Chatbot Versatility by Combining Answer bot and Zobot
Hi everyone! Great to see you. We are delighted to introduce the Answer bot card/autopilot function for the Codeless and SalesIQ Script bot platforms. This provides your bot with Q&A capabilities similar to the Answer bot. So, you can bring your Answer
Webhooks for WhatsApp/Telegram in SalesIQ
Good day! I have a webhook configured for events 'conversation.created', 'conversation.visitor.replied' and 'conversation.operator.replied'. And I send a few messages as user and as operator via a widget on the site, connected telegram bot and WhatsApp
Chatbot
Can someone please guide me to create chatbot for zoho crm? Step by step
Tip & Tricks: Make your Chatbot personal with Criteria Router!
Hi everyone 🤖 Ever wished for a bot that understands your visitors' needs and acts accordingly? We got you! Meet Criteria Router card – your ticket to an intelligent, customer-centric bot without breaking a sweat or code! Let's sprinkle some magic on
Idle chat handling Customiziation
I am very much attuned to my customer's habits regarding our chat support system. They will initiate a chat, receive a generic response from Zobot, and then request to speak with a human. When they request a human, our team responds accordingly, or another
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