External Share > Edit: Cannot Create Zoho Files
Hi Zoho, When we create an external share link with Edit permission, our external users are unable to create a Zoho file (Zoho Writer, Zoho Sheet and Zoho Show). They can only upload files. They can edit the Zoho files if we create them internally and
Rotate an Image in Workdrive Image Editor
I don't know if I'm just missing something, but my team needs a way to rotate images in Workdrive and save them at that new orientation. For example one of our ground crew members will take photos of job sites vertically (9:16) on his phone and upload
Slow uploads of large files
I'm wanting to use Workdrive for transferring large images and video (we're talking things from 100MB-5GB). I'm running solo on a 500MBit/sec fiber connection. I'm getting upload speeds to Workdrive of no more than about 1-3Mbytes/sec when going through
How to render either thumbnail_url or preview_url or preview_data_url
I get 401 Unauthorised when using these urls in the <img> tag src attribute. Guide me on how to use them!
Error While Sign in on Zoho Work Drive
Dear Team, I hope this email finds you well. I have recently created a Zoho account and started using it. But while I am trying to log in to Zoho work drive it won't log me in its crashing every time I try it. I have tried it on android app, phone browser
I cannot find my older documents from 2024 and 2023
I cannot find my older documents from 2024 and 2023.
Reinstalling Workdrive Truesync client
Hi, I attempted to update to the beta version of TrueSync, but it was unstable and kept crashing, so I need to revert to the stable version. How do I properly reinstall TrueSync on a Windows PC? I couldn't install the 3.15.x version directly over the
Problem with the "Search" function
Hi, I've been using Workdrive for a few days and lately, the files I added in Workdrive don't appear in the search. It looks like my latest files aren't indexed. Are you aware of this issue ?
Parentheses in System Path
Zoho WorkDrive includes a mandatory parenthesis with the organization name in the desktop sync client. This adds parens to the system path. Many command-line applications do not allow for the use of parenthesis, so if you want to use a file saved on WorkDrive in a command line you cannot. Most major document syncing platforms do not allow parenthesis for this reason.
7008 Request rate limit exceeded. Please retry again later.
Hello, I'm encountering an issue with the request limit for my function calls. The function is triggered whenever a new record is created, and in many cases, we create these records in bulk (around 50 at a time). For each record, a workflow is initiated
Symlinks not working
Hi all - we're finding symlinks placed inside WorkDrive connecting to fodlers doesn't work. Anyone else seeing this?
File upload in Workdrive
I am trying to get all the files and folders from dropbox to Workdrive with same folder structure. Can someone help me with which actions should I choose?
Video Preview
We have a heap of video's in Workdrive but it appears I can't preview them I have to download which seems a bit silly given we could on D-Box before moving to this system :-|
Issue with API for file download (Zoho CRM with WorkDrive API)
I can successfully run the below endpoint with Postman for this and get the list of files" https://workdrive.zoho.com/api/v1/files/v310z10cba41b41c54363afcff08f2730a0b4/files Then I try this endpoint with the same authentication token: https://download-accl.zoho.com/v1/workdrive/download/v310zf0b27cc29f5040c7bda64baaecca983a
Zoho Workdrive file versions
Hello. I have Workdrive setup to sync files offline to an external hard drive. The off line sync folder currently shows at 1.42 TB. I have a 5 TB storage limit in Workdrive. The cloud version of Workdrive says that I have used all 5 TB! I have 27, 285
Problem with WorkDrive and Vivo X200 Pro
Hey there, after a long odyssey of searching for a new phone, several issues and defects with a phone from another brand and many reinstallations and transfers I stuck to the Vivo X200 Pro. So far, so great. Only thing not working is the Zoho WorkDrive,
Error in connecting to WorkDrive
I'm trying to write a script to look in a specific WorkDrive folder and if there is a csv or xslx file, copy it to a different folder with a modified filename. That gave me the error: {"errors":[{"id":"F6016","title":"URL Rule is not configured"}]} So
Storage Issue with Zoho Sync
Hello Zoho, We have uploaded multiple GBs of Data into ZohoDrive but the actual size taken in the windows is worrying us. The difference is folder / drive size was significant and it cannot be caused due to small word/excel files. I hoping all the uploaded
Work Drive Tray Icon Missing
How can I get the tray icon back? The app froze, had to restart PC and then it's been gone since... I've re-installed the windows program and restarted my machine twice now.
WorkDrive Download Issue
My client has been sending me files via WorkDrive, which generally has worked fine. Recently files won't download at all. If you try and individually select and download a file, a popup will appear in the bottom right saying it's preparing and then it
Embed Props data value not available in the Search across team folder API call response data
Issue I used the "Search across team folder" API to get a specific folder's data in a team folder even though the folder is shared. However, the response data from the search call does not contain "embed props" value for the folder whereas when I used
WorkDrive IS NOT ROTATING on the Android App as the DOCS App does
The WorkDrive App IS NOT ROTATING on my Android cell phone as the DOCS App does and that was the ONLY way to display the entire folder or file name since the App crops the names in list view. So either find a way to show the entire file or folder name
Constant Sync Errors 🙄
I'm constantly getting sync error notifications with no actual resolution. Also... I have folders and files with a (!) on the cloud icon, indicating it's not accessible. This has also led to the complete loss of certain folders. Like... the go missing!
Changing the installed folder name in Workdrive
Hello, I have a problem with filename length causing me system problems. My company name is Motorsport-Developments. This means my workdrive is: c:\Zoho WorkDrive (Motorsport Developments) Because my folder and filename structure has to include very long
We are experiencing slow download from Zoho Workdrive
We are experiencing slow download speeds from Zoho WorkDrive. It is downloading at 100 Kb/s... sometimes 250 Kb/s. This is not a local problem because all employees are working from different places and are experiencing the same issue. We conducted tests
Auth error http response
Scenario :calling the workdrive api with an expired token Expected behaviour : 401 response Current behaviour : 500 internal server error 500 with expired token PS: When I call with no token I get the correct 401 response 401
Workdrive API search is not returning enough results
Hello, I have a parent folder with 2 subfolders ("Legalización" and "Legalización - automática"), but my search is only returning 1 ("Legalización - automática"). The parameters search[name]=Legalización and filter[parentId]) should return the 2 subfolders
How to use or understand the apple FPE sync method and Truesync Offline method?
Hi zoho There’re two syncing method for the truesync app with apple FPE according to your new version release note. 1, The GREEN ICON - workdrive trusync 2, The CLOUD ICON - apple way sync QUESTION: How do I use them? Do I need to use them at same time?
Microsoft Office Files
Hello Everyone, Why when we try to edit or save any Microsoft Office file [Excel, Word, etc.. ] Located through WorkDrive TrueSync, I receive is not responding error freezing from the file it self and the work drive create a new file in different name
open an Adobe PDF doc in WorkDrive: ZOHO-reader only is bad solution
Lets open an adobe PDF-file in WorkDrive. It opens only in ZOHO - reader. That is annotating unnecessary problem. Why? For example you want print that document. You CAN'T. You can print only browser+ reader + doc. Not that doc alone. Solution? Let us
Zoho WorkDrive File Preview Online
Using Safari on macOS Big Sur. File previews do not appear for images, pdfs, documents, nothing. Files I was previously able to view online are no longer available for preview. I've tried clearing cookies, signing out, private browsing; nothing works.
fix the launch issue
I have moved Zoho work drive to another hard drive and the sync or the launch whenever i open it launch for seconds and disappear.
To pull list of all files in a folder of zoho workdrive using REST API
Hello Team, I am trying to connect Zoho workdrive using REST API with powershell and List the files and folders to get the properties of the files especially the embed code of the video files. I am able to get the refresh token and access token. However
Workdrive Genie - Default App is not the one set in Windows Settings
Hello, I have just installed WorkDrive Genie so that we can open/edit our Office documents as we normally would rather than using Writer. That's all working fine for Word documents but when I want to open a jpg file it offers me MS Paint as the default
Systems glitching and sudden hang of the machines
Recently we have oboarded to zoho work drive and projects. We have installed a few apps and now our system is always full of data and starts to hang. The whole team is now suffering from the glitching.
PDF Documents Becoming Corrupted When Saved to WorkDrive
Any one else seeing this issue where PDF's saved to work drive are becoming corrupted? Started a couple of days ago. Its affecting new and old documents but not all PDF's? This is a massive issue for and if continues we'll need to move away from workdrive
zoho workdrive doesnt work
now workdrive is not working please review it
Files integration only shows first 200 items
When browsing/searching a WorkDrive volume using iOS Files, there is no way to get past the first 200 files/folders in a team folder. We have a large folder for all our clients as part of CRM integration, and this is a pain. iPadOS 17.2 repro: - open
Search via API is not returning empty while there are documents which match criteria
For a company application i'm designing a search and move program. For this program I need to search a document with a name containing a value. In my case I search for documents which contain the word VERWIJDEREN. The request I send is: https://zohoapis.eu/workdrive/api/v1/teams/{teamid}/records?search%5Bname%5D=VERWIJDEREN&filter%5Btype%5D=allfiles&filter%5BparentId%5D={parentFolderId}&page%5Blimit%5D=50&page%5Boffset%5D=0
zoho Workdrive invalid url error after loading for a long time
Hello, Most of our Contacts Records on Zoho CRM have a number of Attachment and it always worked fine, however this week, sometimes we can access the files and sometimes we get an error. After clicking on a file, another tab is open for WorkDrive and
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