Clicks reporting showing zero clicks
I am facing issues since morning for reporting on click rates. Shows 0% for open rates close to 40%. Anyone else who is facing the same issue.
Search via API is not returning empty while there are documents which match criteria
For a company application i'm designing a search and move program. For this program I need to search a document with a name containing a value. In my case I search for documents which contain the word VERWIJDEREN. The request I send is: https://zohoapis.eu/workdrive/api/v1/teams/{teamid}/records?search%5Bname%5D=VERWIJDEREN&filter%5Btype%5D=allfiles&filter%5BparentId%5D={parentFolderId}&page%5Blimit%5D=50&page%5Boffset%5D=0
Individual edits not saving
We are experiencing an issue where individual edits are not being saved in the CRM. This issue is occurring on an org-wide basis, and is intermittent. There are different computers (Apple and PC-based), different locations, all primarily using Google
Delay with 'Sent' emails
Hello When trying to send emails, there appears to be a delay of approx 20 minutes between when selecting 'Send' and the email being sent with a 'Sending' message stuck on screen. Can you advise how to rectify this please? I have urgent emails to go to
Request for Assistance with Image Scaling Issue in Notes
I am writing to bring to your attention an issue I have encountered while working with images in my notes. Specifically, I have noticed inconsistency in the scaling of images, where some images fit to full scale while others are excessively diminished,
Unable to Login to Account due to OTP Issue
Hi! The title probably sums it up but I'm unable to login to my account after a while of not using it (when I did login, I kept it saved in my tabs so I didn't have to login every time I have to use it). When I tried today, it required an OTP which is
unable to send email
Hi, I recently renewed my expired domain and now am unable to send email. Error message: "Unable to send message;Reason:553 Relaying disallowed. Invalid Domain - sophiesmithbrody.com" Please advise. Thanks !!
Linked domain, records appear ok, but not receiving mail and don't know how to send it
Hi, records appear ok, everything looks ok, zoho appears to have linked domain but am not receiving the test emails I sent. Also I cannot figure out how to compose and send an email from my zoho mail using sender's address with the connected and established
Get data from APIrequest gives null values
Hello, We are facing problem with geting values from CRMAPIrequest. The function was executed when a contract was signed by zoho sign, the data was sent by zoho CRM API rest, and then function was getting recipient email to match the deal and then fill
Stock Based Sort-by option in Category Pages
In a category page product with In-Stock should come in the top of the categories product list rather than out-of-stock products. No having this option is extremely disappointing, I made the initial request about 7 months ago but still not even an update
Problems.... Always problems with ZOHO!!!!
Any updates on any of our outstanding issues? There are SEVERAL. Any updates on this? This service is currently not an option for us because we are not able to enter in credit card details ourselves, then run the payments through Authorize.net within
Allow Contacts to enter Workflow more than once!
After spending much time to set up our CRM & Campaigns accounts, we were shocked to learn that Contacts can only enter a Workflow once. While this is a nice option to have for certain Workflows, having it as a standard limitation for all workflows severely
Creating a drop down of sections depending on a previous sections amount of numbers selected.
Hi, I am looking to create a drop down defendant on the amount selected in Zoho CRM. So, in the section 'amount of items' I select #2, then 2 sections show, 1 for each item to be filled out individually. If I select #10 items, then 10 sections show and
IMAP stopped working after installing a VPN
I recently installed a VPN on both my computer and mobile, I had a few notifications from Zoho mail about unrecognised IP's logging into my mail account and then the after a couple of days IMAP stopped working on my account completely. I can still access
Connection to smtp.zeptomail.in:587 has been closed unexpectedly
We tested the file attachment email service in the our project. When I uploaded arround 20 MB image, it was successfully sent. However, when attempting to upload a 24 MB image, I encountering the error 'Connection to smtp.zeptomail.in:587 has been closed
custom domain
Hi, I had configured my custom domain (mandarmarathefineart.com) for use with Zoho COmmerce store. Due to some problem at the domain registrar end I need to remove the custom domain and recreate it so that I get the CNAME values to be used in the DNS
CRM User field API peculiarities
There is a newly created Multi user field `Usersss` in the Leads module (`sss` is an exaggerated typo): Now I fix the name to `Users`: And also fix the API name in Setup > Developer Hub: But the API name stays the same (i. e. in Postman): This vaguely
Subform loop not listing all records
Hi, We have a script that should transfer subform records from one module to another subform in another module, but it is only pulling the last record and looping it in the other module. Please see script below and advise on how we can modify it to pull
With what formula can I find the last month of the year?
Hello. You did what Google did not do. Firstly, thank you. I turned the Google sheet into a Zoho sheet. With which formula can I find the last month of the year and the last month of the previous year? Now an incorrect result is coming. For example, for
Unable to delete emails from client
Since yesterday, I am unable to delete emails using three different clients. From the web portal all seems to be working fine but not from my mobile phone, or two different laptops. I have been using the current setup and clients for many years and I
No Refresh Token created when generating Access Token
The issue is the same as discussed in https://help.zoho.com/portal/en/community/topic/missing-refresh-token-in-respose - no matter what parameter I send, the refresh token is always missing. I have tried all combinations of access_type=offline and prompt=consent,
Preview attachments issue
Hello, Some of my colleagues are experiencing an issue when previewing attachments in Zoho Mail from web and from the app, particularly with PDF files. However, when they download the attachment, it appears normal, and when they send it to me, I'm able
Falha na criação do email
Fui meu cadastro no zoho e quando digitei meu domínio fazer recebi essa mensagem que meu domínio estava associado a uma conta que eu nem faço ideia de quem seja. Como faço para resolver isso? Atenciosamente Luis
Not receiving emails from automated systems app
We have some app attendance in office and we cant receive email from automated system the app name is telenta.co / mekari.com automated mail no-reply@tal***.co and noreply@me***.com. i add in allowed list (mail address, domain and ip address) but still
MX Record not found
Hi, I am currently unable to receive mail to my inbox but can send messages from my account ok. I have tried emailing my zoho account from another mailbox and get the follwing error response. No mx record found for domain=highfield-welling.com Is there
update a multi-select field
Hi everyone, I am trying to upate the value of a multi select field (with one of the option existing), but I am unable to do so. Running : "updateResp = zoho.crm.updateRecord("Accounts",AccountId.toLong(),{"Financement2":"Achat"}); where Financement2 is the multiselect field and Achat on of its value but got an error : {"code":"INVALID_DATA","details":{"expected_data_type":"jsonarray","api_name":"Financement2"},"message":"invalid data","status":"error"} Can anyone help me? Thanks in advance.
Securepass email stuck in queue for two days
Hi, I’ve been trying out the securepass function today, but the three securepass emails I sent to my personal email have been in the queue all day and not gone out Please help - thank you! Peter
Disable Zoho Inventory Tracking / Delink Zoho Book & Inventory
We have integrated zoho inventory with zoho books? Now after a long time, we want to disable inventory tracking and delink these 2 modules. Zoho says we cant do it. Anybody else going thru the same ? Any possibility at all? Why does zoho not allow to
Seeking Assistance with Zoho Webinars and Zoho Forms Integration
Hi Team We have encountered a challenge with integrating Zoho Webinars with Zoho Forms and are seeking your expertise to find a solution. We kindly request your assistance in ensuring that Zoho Webinars and Zoho Forms work seamlessly together. Any guidance,
Page name: PLEASE PLEASE fix the hyphen spacing bug!
Hi all, Please please fix the bug in which your page name (page title) entry code always takes a hyphen (dash) and surrounds it by unwanted spaces. This means that any company-critical Ids like "XYZ-1234" or dates "2024-01-02" appear broken in the page
Unable to rename linking module API name once created
Moderation Update : We are yet to support rename for linking module API name, and it would be best to continue the discussion in the below forum post as this will help us track the feature request and keep you all posted with an update being made accordingly.
Borders on ZML and Html Snippets in Zoho Creator Pages
Hi there I understand that is not possible to remove grey borders from html snippets, zml snippets and iframes on a Creator page. Could the ability do set the colour of these elements be added, as the default grey border gives quite an ugly output to
Links in Ticket Aren't Clickable
Sometimes the links in my ticket (created from an email) do not open when I click on them. I have to copy and paste the URLs into my browser in order to follow the links. When I view the email in Zoho Mail, the links are formatted as links and I can click
UNAUTHORIZED Error when connecting with make.com (Integromat)
I'm getting this error when I'm trying to connect with the Zoho Desk Module in Make.com (Integromat). I have put the correct Orginisation ID from Zoho Desk > Settings> Developer Space > API > API Authentication. I am also using the correct Domain Extention
Help with Creating a Task and assigning a Lead.
Thank you in advance for the help. I am fairly new to Creator and have hit a road block. I have been able to create a form, and submit appropriate Account & Contact info using: taskinfo = { "Owner":Task_Owner, "Subject":input.lnSubject, "Description":input.mtlnTaskDescription,
How to add a function to delete records.
Hello, I'm trying to make a function to a delete record after a field is updated to a certain response. What I have is the Leads, with a field called Prospective Student Status; and when it's response is Accepted, a duplicate record is created in the
Problem in setting up Input Type in Single line field in zoho form
I have identified a problem while adding a single line field in zoho form, in zoho form we have to add a field name account holder name , now to validate this we want a account holder name in single line for example "Ashish Bhatnagar" So for this i have
Copying events leads to invitations despite not sharing my calendar
I don't share my calendar at all. But if I duplicate an event that is not shared either the calendar asks me whether I want to partake or not. This happens only after a duplication and not after simply creating an event. Is this a bug or is the error
Workflow rule for anniversaries do not trigger
We want to send our clients and automatic birthday email each year and have the rule to trigger "Yearly" based on our clients "Date of Birth" so the way I understand it, is that this should trigger each year on the correct day and month since the information
How to reference cells from another workbook
Hi, I just like to ask for help on how to reference a cell from another workbook. Thank you. Harrold
Next Page