Item sync did not work because of similar SKU exists
Hello, I initiated a manual item fetch from shopify to zoho inventory but majority of the items did not sync. Majority of the errors are showing the following error- "SKU already exists". The items were previously created in Zoho and shopify manually
Unable to connect Zoho Campaign to Wordpress Website
I have been trying to connect Zoho campaign plugin to our wordpress website so we can streamline our newsletter distribution and get all the subscribers to our distributor list. After clicking on the "Connect" button, it takes me to login page and after
Almost all leads are being ignored
Hi there, We've put a journey live, but almost all leads are being ignored in the journey. I was reading into adding them to 'topics' like the help article suggests, but it doesn't help. Can you reach out to us, so we can understand what is going wr
Zoho Query API return always 202 ( No Content ) when fetching data.
Hi! Im using Zoho Query API to fetch Zoho Purchase data. Recently I've been getting 204 ( No Content ) responses every time when trying to fetch "Purchase Data". Zoho Purchase : This is a custom module. Has anyone faced this issue before, and are there
Mac OS 13.2.1 IMAP issue
After upgrading to Mac OS 13.2.1 from 13.1, im facing IMAP issues with Apple Mail app. sync is not working properly and it get stuck communicating with the server, it even stops getting new mail, stops marking emails as read too. On my iPhone all works
Using Subform in Invoices
Hi there; In a billing project in Zoho creator, within a form, I use a Subform for the items, which is very normal. The problem is that for Zoho record consumption purposes, Zoho considers each rows of the subform as a record. And causes consumption of
Zoho Flow Custom Function - Collection Error
I have setup a custom function that takes a string value I receive from a webhook which is the full address provided by a user. I want to break this address into it's pieces so as to map each piece to Zoho CRM fields (ie. street, city etc). This function
Problem with Reports
Hi, I have a couple of reports for Won & Closed deals and when I add in an aggregated column it is duplicating the entry. It hasn't done this in the past, only the past 4 weeks. Is this a known bug?
Ability for admin to transfer the ownership of the zoho sheet file
Currently, in Zoho sheet, there is no option for the super admin to transfer the ownership of the Zoho sheet file to a different user. Suppose if an employee has left the organization then in that scenario we can not access the Zoho sheet files created
Client Users Permissions/Restrictions
Is it possible to restrict what my client users see or have access to within a project? For example: There is no reason for my client users to have access to the marketplace. I would like to them to not see it in the setup menu. Same with the blueprint.
Recurring events disappear in Zoho Calendar
Since this week, recurring calendar entries have disappeared from Zoho Calendar in the browser. ( I can still see the entries in the Zoho Calendar mobile app). This is causing a real nuisance at work. Please fix, thanks!
Create custom script to extract specific data from Email
Hello, can you help me set up my workflow? I need some specific function to parse data from email ZOHO to Bigin, I need to extract specific data from the body and put into Bigin . Or maybe you can help me to convert this Javascript to Deluge? if (trimmedInnerHTML.startsWith("Nome:"))
Zoho Assist - Long-running sessions disappear from active sessions list
During on-demand sessions that last an hour or more, the sessions will disappear from the active sessions list while still being active. This glitch causes major issues if the technician's browser window is accidentally closed or if the technician needs
Need To Redownload Emails via POP Into Thunderbird
Hello, I was downloading a few days worth of email via POP, into my local Thunderbird account, when unfortunately Thunderbird crashed. For whatever reason Thunderbird won't download my email between yesterday (3/31) starting at 2:42pm and today (4/1)
CRM Dashboard Component "Deals by stages"
We have an issue with the funnel view on the CRM Dashboard Component "Deals by stages". We are using 6 stages + closed lost + closed won. Each stage is mapped to a probability (5-90% + 0% + 100% ) Looking at the funnel the view does not follow the order (increasing % of probability) of the stages. That leads to a totally wrong display of the funnel. I could not find settings of configure options for the funnel. As it is at the moment it is useless. Does it work with you? Do I have a configureation
Item can't be created through Flow even though all data seems to be correctly formatted
My flow creates a number of Sprint items from CRM data when a deal moves into the closing funnel. The "Create Item" node works fine except when I try to assign start/end dates from CRM data and calculated dates. The input seems to match the error just
ZOHO Form not working
Hi Team, I created a ZOHO form for Internship applications but the form is not working since I have shared it on mail. The link is mentioned below: https://zfrmz.in/4uQ3PZuvW3zCUtXVLziL I have also attached the screenshot of the error. It is all blank
https://recruit.zoho.com/recruit/private/json/Candidates/uploadDocument?authtoken=<token>&scope=recruitapi Not Working for PDF Upload
Hello, I get an internal error when I try to upload a PDF resume through the uploadDocument API call. uploadDocument help.zoho.com However, the upload works when using a simple text file. I tried multiple PDF files and got the same result. Simple Txt
Zoho Mail not connecting on my website
Hello, Am trying to connect my Zoho Mail account to my website and get keeps given me this message below.
IMAP access blocked - Please Help
Hello, my Zoho mail account has been blcoked for IMAP. When I try to connect with Postbox I get an error message: "Your account is temporarily blocked for IMAP use. This may happen when you exceed the maximum number of simultaneous IMAP connections..." Ihave been testing various different email clients and guess that is the reason . Could you please unblock my account as soons as possible and explain how to avoid the problem in the future. Cheers, Arthur
End user cannot login
Hi, I have a new end user / customer who cannot access our Desk support portal. He has received his welcome email, but inhis words: "When I go to the support activation page, it tells I am registering under "_____". I type my password, It shows me the
Events in timeline do not reflect real events // Zoho Recruit
Hi Everybody we have noticed weird issue with a timeline. While changing Contact Name in Job Opening, in Timeline we could see that Job Opening Name was updated, which is not true Does anyone have issues with logs presented in timeline?
CRM campaign won't show contacts
I have sent out a survey using the Campaigns module in our CRM, but I now can't access the contacts I've sent it to and their status. The section just says "Loading" and never loads. I could access this info with no problems until a few days ago.
Unable to update a ZohoBooks contact via the API
The ZohoBooks API as documented at https://www.zoho.com/books/api/v3/contacts/#update-a-contact appears to have a bug. Updating certain users always results in this error: code: 3087 message: Cannot delete contact person as it is linked to Zoho CRM Contact.
CRM for Gmail issue
Recently the "hover" function - Search for email in CRM - stopped appearing. I use Chrome 106.0.5249.119 and have uninstalled and re-installed the extension with no luck. Without this functionality, it's lost of a lot of its benefit, especially since
Time Zone Managment
TZ management and options within Zoho Apps is decent, but ensuring correct time zone management across connected Zoho Apps is nearly impossible. One simple solution would be to add shortened time zone suffixes to each and every time/date stamp. For context:
https://recruit.zoho.com/recruit/private/json/Candidates/uploadDocument?authtoken=<token>&scope=recruitapi Not Working for PDF Upload
Hello, I get an internal error when I try to upload a PDF resume through the uploadDocument API call. uploadDocument help.zoho.com However, the upload works when using a simple text file. I tried multiple PDF files and got the same result. Simple Txt
Unable to generate new refresh token
I was not able to generate new refresh token , can you please help me with that.
Zoho Booking Integration Block In Sales IQ Is Not Compatible With WhatsApp
Zoho Sales IQ recently added a feature to integrate Zoho Bookign with Sales IQ using the integration block. It really helped a lot in making the appointment booking process smooth through the chat window itself. But here the major issue I can notice is
Workflow Function mixing data between records
We have a number of workflow functions and suddenly the data is being mixed between records, the functions have been running successfully for over 2 years until last week. Below is the function and the highlighted error
Zoho writer merge and send for sign
Hi, I have been using writer template to merge data when a form is submitted and send it to sign collection. It was working well until yesterday all of a sudden it stopped working. Zoho form to writer template merge is successful but it fails to send
Dates Skipping when value is NUll
I am trying to combine two tables so I can create a burndown report for marketing budget One Table is "Marketing Burn Down Budget - Daily 2023" which is just a table that contains each day of the year, and starts at $500k then drops incrementally each
Discounts With Avalara
Hello, When Avalara integration in Zoho Books is enabled, discounts only have the option for currency. Percentage discount is not possible. I am sure this is a limitation due to the calculation of tax with Avalara integration being based on a percentage
I need to delete my account.
Hello, my IT team at SpotOn says that I need to reach out to you to delete my account. This is what I was told by them. "We've deleted you as a requestor from the old Zoho ServiceDesk Plus Cloud instance. Any further action you'll need to take up with
Form Span issue
Hello, I'm trying to set up a calendar but even after adding additional restrictions (1st image) I can see the whole calendar available (2 &3 images) Please advise.
Your account is not accessible via IMAP due to excessive usage - Outlook 2013
Good evening, I have one of our staffs email addresses which is recieving the following error in Microsoft Outlook 2013: "Your IMAP server wants to alert you to the following: Your account is currently not accessible via IMAP due to excessive usage: Kindly
Unable to send message reason 550 5.4.6 unusual sending activity detected please try again after some time
Hello I'm unable to send any emails because I keep getting this error Unable to send message; Reason:550 5.4.6 Unusual sending activity detected. Please try after sometime I have literally sent less than 10 emails today I'm not sure why I'm getting
Anruf lässt sich nicht protokollieren - englische Status "Completed" anstatt deutscher Status "Abgeschlossen"
Version: 3.7.5 Sprache: Deutsch OS: iOS In der aktuellen Version lässt sich der Anruf nicht protokollieren, weil der Status "Completed" (in englisch) gesetzt wird. Da es diesen Eintrag nicht gibt, wird nicht gespeichert. jetzt muss manuell aus der Liste
Email Bounce - Please turn on SMTP Authentication in your mail client
Good evening support team, We have an email recipient that we get an email delivery failure on. The bounce reason given in the report is: "Please turn on SMTP Authentication in your mail client. sender11-op-o11.zoho.eu [31.186.226.225]:17058 is not permitted
Resume api stopped working
Hi, it seems that your API for the resume parser is down as it is now returning an internal error. When can we expect it fixed? We have already emailed support with no response
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