Permalink edit button brings up a blank page
Hi! I've been trying to update the permalink of one of our knowledge base articles without success. I know you have redesigned the permalink edit feature. The thing is - it is currently rendering a blank page instead of the permalink update pop up. I've
Sending email not working see attached video.
Hi, I am not sure why but when I sent an email from frenchy@hexagon******om.au to laurent@hexago*******state.com.au with a working drive folder share it does not send it. When I click sent the email completely disappear and have to restart again... It
Loading mails takes way too long! Since days.
Can someone tell us, why just opening our mails takes so much time? Switching between mails, sending mails, receiving mails. All takes way too long since days. It's rly annoying! We're a graphic design agency and need fast access to our mails. Can this
Single Lookup Field with Multiple Forms Relation
Hello, I am trying to create a new proposals tracking & sales incentives calculation application for my small-insurance business where sales persons sell different types of products (Life Insurance, Health Insurance, Motor Insurance etc.) and earn incentives
Unable to submit ticket to Locast help desk: Zoho Desk says “Unable to process your request”
Hi! Locast uses Zoho Desk and I’ve double checked all the fields and Can can we help the Locast team (a non-profit) fix this problem? You may try to reproduce the issue at their public portal here: https://helpcenter.locast.org/portal/en/newticket
Mail
Dear Team, I would like to know why i can't sent emails from my account since our MX records, SPF a DKIM they are all configured in our DNS manager, direcao@externaotapromotora.pt Waiting for you feddback, Best regards,
Outgoing email issues
Hi there, I'm unable to send any emails out at the moment. Below is the message I see: "Unable to send message; Reason: 553 Relaying disallowed. Invalid Domain" It appears to be an isue with the MX\SPF record setup. Appreciate, if this can be looked at
Zoho Campaigns: A draft campaign takes forever to load
Hello, I cannot get my draft campaign load in the brower. I tried different browsers, cleared caches etc. I even disabled encrypted DNS service. Nothing helps. The draft campaign editor simply won't load. I noticed that other users also reported this
Embedded report not loading when using HTML/CSS in a page with a toggle switch to view 2 reports in a page based on toggle right or toggle left
I have a requirement to load 2 reports using a toggle button created using Html and css in the page section . I embedded the report like <div elName='zc-component' viewLinkName='All_Orders' params='zc_Header=true'>2 Loading View...</div> .I using this
Record Upsert Operation Periodically Returns HTTPS Status 100 and No Details
Hi, We're using the v3 PHP SDK and we've developed a script that periodically queries our user database for updated existing entries and new entries then upserts using the Records API in batches of up to the maximum of 100 at time. Some of the time,
Value in the field does not match with the data type supported by us.
I am trying to import chart of accounts from my Tally masters data. I somehow managed to get my masters data from Tally to be in structure required by zoho books. However, when I am trying to use the xls/csv file and click next to import, it shows error
Desk - New ticket email not received when using exchange admin centre
We have setup exchange admin centre to route an email sent to support@[myCompany].com to support@[myCompany].zohodesk.eu When support@[myCompany].com is used - a new ticket is created as expected. However, the sending email address (an external @gmail)
One More Zoho useless app due to overly restrictive "Brands"
SalesIQ is now the second Zoho app we can't use (first was Social), because of the overly restrictive use of "brands" without a hefty additional payment. Zoho One is very quickly becoming not such a good deal nor choice. We have a separate website for
Multiple email addresses
Hi, I have 3 different e mail addresses for my business. On my phone the zoho app is great, it lets me move between the 3 accounts with ease but on my office based PC I can only load 1 email account. If I need to get access to another account I've to
Zoho Mail Not Loading
Hi. Our business email is not loading right now. Other services are loading, but slowly. Email not at all. Can this be addressed as soon as possible? Thanks!
Zoho Docs not syncing on new PC
I just installed Zoho Docs 1.10.3 on a new Win 10 PC. I logged in it says in system tray 'syncing'. But, I don't see any of my folders in the Zoho Docs folder in Windows explorer after about 20 minutes of waiting. I do see all the folders checked in
Urgente: me rebotan varios los correos
Estimado, Escribo muy preocupada, pues la mayoría de correos enviados me están rebotando con este mensaje. Espero me puedas dar una pronta solución ya que se me hace imposible poder trabajar. Gracias.
IP 136.143.188.11 is on Spamcop
Hello, the Zoho IP 136.143.188.11 is blacklisted on Spamcop. Please take steps to delist. Thank you.
Anyone Else Getting Inconsistent Goal Tracking in Google Analytics?
I set up multiple forms a couple of months ago and added goal tracking on all of them using the destination URL method in Google Analytics. Tracking worked on deployment. I made no changes to them or Google Analytics, but they all seemed to mysteriously
Unable to delete/remove users from my organization
Hi, I have several users that I would like to remove from my organization, but I do not have the option to do so. I attempted to follow the guide provided on this, but the option does not appear when I check the boxes as instructed as you can see in
Invalid email address/ Wrong MX and SPF record
When i try to send an email it returns. "Invalid Email address". I have already check my MX and SPF records but it says "Mx records are not pointed to Zoho", the same with SPF. I have follow the instructions and the records are correct, but it does not
Address Field displays input in reversed order
Street Address, Address Line 2, City, State/Region/Province fields are all filled up but when saved via google sheet integration the values displayed under Address would be: State/Region/Province, City, Address Line 2, Street Address any idea what's causing
Converting Chats to Tickets is no longer working
The option to add a chat as a ticket was a really nice way to create a ticket based on a support chat. This feature is no longer working in our account. When we click the link, we get an error 'Unable to convert chat to ticket". I previously
Notify contact owner no longer available
Hi team, I used to be able to select notify record owner in my alert workflow under Macro but I don't see it anymore why? See screenshot below:
Migration of Retainer Invoices
Hi all, I'm switching over from Xero where I have a number of retainer invoices that I need to enter into Books. I'm seeing that bulk entry will take care of the actual creation of the invoices, but what my limited accounting knowledge can't grasp is
Address not found
Recently, I have not been receiving emails to my zoho custom email address. "Your message wasn't delivered to user@firsttrackdelivery.com because the address couldn't be found, or is unable to receive mail." It was previously working okay. And I never
553 Relaying disallowed
Hi, I can't send email. Mail shows the message 553 Relaying disallowed. DNS are configurated.
Moving a section from one page to another
I love the recently released section templates, but other feature changes have been problematic. The "footer" section of my page seems to be grayed out by default, with a button to edit the footer if I choose. I image this is helpful for newcomers so they don't inadvertently put something in a footer and have it displayed site-wide. However, this is problematic because I can not figure out how to move elements from one page to another. I was previously, directed by someone at Zoho that the best
Error while mail delivering to the gmail recipients
Hi, we are getting mail delivery failure to the only gmail recipients.
Seperate Created Date from Created Time
I am unable to generate a report (and chart) on our leads to see how many leads we generate per day over a given period of time.. for example... 14/07/2010 = 5 13/07/2010 = 2 12/07/2010 = 7 11/07/2010 = 1 10/07/2010 = 9 etc etc It is not possible to run
Address not found error
I received the error message bellow even after updating my MX record: "Address not found. Your message wasn't delivered because the address couldn't be found or is unable to receive mail." Could you please help me on this issue? My address is info@f
Zoho OneAuth issue
Hi, I have set my login to mail to be verified by OneAuth. It works as expected if OneAuth is active and live on my android phone. But if OneAuth isn't the active app then I can't verify and have to resend the request. Also when the request is in my androidnotifications
Notifications not working
Hi Zoho I'm using the ZOHO desk app and i'm having trouble activating push notifications. I've change the setting in my app setting and also activated push notifications in the app but when i return to the settings "push notifications" is again unselected.
Sync errors all over the place related to ZSC key
We're getting messages all over the place: The sync "xx" has been disabled as the ZSC key is invalid. Update the valid ZSC key and initiate sync. These sync's have literally been up for years. Is there some new change in Zoho Campaigns that I missed
Is the Mail Server down?
Is the mail system down ?(USA PST 7/13/2021 12:05 am) We are unable to log in to the Zoho mail to view and send emails, it just keep on loading on this page for an hour.
MX records problem
I make the DNS records pointed correctly to zoho servers, but it's still telling its not pointed and returned an error. When click to check mx records, system found zoho records but not recognize. Help please
Desk Reports - You Have No Permission to Perform this Action
Hi, I've used a default Ticket Report to create a custom Report, i can save it but i cannot run it after saving with error "You Have No Permission to Perform this Action". Steps i did 1. Open Zoho Desk 2. Go to Reports 3. Open "All Overdue Tickets" 3.
Tagged feed posts don't show up when filtering for tag?
Hey, I find the option to create and use tags in feed, tasks, projects etc. very helpful. If I tag a task I can find all tasks with the same tag very easily by clicking on the tag. Unfortunately I haven't yet found a way to do the same thing for feed
Reset Domain Setup
Hi, I made a mistake in my domain setup. I deteted the TXT Record. I would like to Reset my domain setup so as to carry out the verification again. Thanks
No smtp, no imap, can't authenticate
Hey, All my clients stopped getting e-mails and refuse to send e-mails because an invalid e-mail adres. I'm very sure it's all correct and I can login perfectly fine in the zoho webmail, or the app. This worked perfectly untill this morning 05:23 where
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