If and min
Hello, I despair... I would like to create a formula field that does the following: Numberfield1 = 120 € Numberfield2 = 12 months date = 01.02.2021 now the formula field should calculate the following: If date is in future, then formula field=120€ If
CRM Lead Creation - Mandatory Fields
Hi Team, We're encountering an issue when trying to set up a journey that ends with a lead being created in the CRM. We have a few mandatory fields in the standard Leads layout to control the information our sales team are entering. This seems to be stopping MH from creating the leads as the CRM is rejecting them due to those fields being blank in the MH data. The Journey report only shows the lead was skipped, however upon checking with Zoho Support they said it's because the fields required by
Zoho Projects not loading any content
Hello, Our zoho projects is not loading any content. Tried on different PCs and also my mobile browser. It loads the UI but no projects, tasks, not my account etc. Issue tried and confirmed on: Apple/Chrome Apple/Safari Windows/Chrome Android/Chrome(Desktop
Not receiving emails
I'm not receiving emails sent to my mailbox. I tried testing it by sending an email to my gmail account, it was sent without a problem. I replied from the gmail account to my Zoho domain address, the reply never came. I have done it a couple times and
Getting an Error when trying to go to Zoho Campaigns
When trying to go to Regular campaigns I am getting the following Error: An internal error occurred while adding your email address. In looking through some forums we did find the following: https://help.zoho.com/portal/en/community/topic/error-an-internal-error-occurred-while-adding-your-email-address
Cliq: Apple App, select speaker option
How to select audio output from Cliq Apple App to BLE rather than speaker so that it linked to Resound Hearng aid.
Get Records API from "Deals" does not return "Associated_Products"
Hi there, Does anyone use the Get Records Api with "Deals" module as ressource ? On my hand, when calling this API, it does not return the "Associated_Products" array !? Is anybody facing the same issue ? Thank you
Products in the Deals are dissappearing
Hi, When I drag the "Deal" to the next stage of the sales pipeline and back, the "product list" in the Deals disappeared. Does anybody encountered thesame issue? How to retrieve the product list in the deals? How to prevent? Thank you. Regards, Ronald
Email can send but not receive
I am having difficulty receiving email. I have checked my MX records and they are correct I get this error: Reporting-MTA: dns; googlemail.com Received-From-MTA: dns; tristanwthomas@gmail.com Arrival-Date: Fri, 03 Feb 2017 07:38:37 -0800 (PST) X-Original-Message-ID: <4c0575d1-8de6-4ccc-92a2-744ce13d1c35@gmail.com> Final-Recipient: rfc822; tristan@tristom.com Action: failed Status: 5.0.0 Remote-MTA: dns; mail.tristom.com. (50.116.114.151, the server for the domain tristom.com.) Diagnostic-Code:
Not able to change My existing email
Hi Team, I am not able to change my existing email My existing email is - arpit@neodove.com and desired email- help@neodove.com Please process it or let me know how to do it.
IP is blacklisted
How do I submit a ticket to Support to try to have this IP delisted? Per MxToolbox. Report here: https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a136.143.188.13&run=toolpage
Logical Problem Parsing Data
I'm having a problem conceiving of a solution to this problem and I'm hoping someone out there can solve this one. I am trying to display attendance data (in this case it's weekly, although that's not really relevant). My data looks something like this:
Subform RTL misalignment
Hi, We use the CRM in Hebrew which is an RTL language. Looks like subforms are aligned to LTR even if the CRM is set to Hebrew.
using VPN
Good day from Holland, Since I am using VPN I am warned for possible intruders, because of the change of the country. How can I prevend this problem and lighten your workload. Regards, Hans Minekus
Remove Spam Filter
We've run into the issue a lot of messages are getting put into SPAM for us that are not spam. Can you please either: 1) Give us the ability to whitelist certain domains (or email addresses) to bypass the spam filter. or 2) Remove the spam filter from our account Thank you, Ernie
Zoho Assist unattended session opens blank tab
I've already checked my firewall, cleared browser cache and cookies, restarted my computer and tried a different computer. Is the service just down right now? Anyone else having an issue?
Some POP emails being bounced
I do not send many emails but most of them are bouncing back at the moment supposedly SPAM. I use POP. Any suggestions?
Merging Companies
We had a to import multiple times to get certain fields to import correctly and I am stuck 3-4 duplicates of companies and I need to merge them. is there a way to do that?
Items Custom fields - add options
Hi, I have added an custom field to Items, in the form of a dropdown box. I wanted to update the text of one option and add another one after already creating an invoice which makes use of this optional field. Now, when I want to create a new invoice, Zoho is throwing me an error "Illegal value specified for a Dropdown field" Can you help me identify the underlying problem and provide me with a solution? Thanks Kevin
Getting alerted way too often. What are we doing wrong?
We’ve created a workflow alert to notify us when a certain kind of ticket is created, so we jump on it immediately. But the workflow rule associated with that alert executes every hour, which is not the frequency we require. Is there a way to change how
Zoho Creator Published Form on Wordpress Page
Tried using the embedded iframe and perma link on a Wordpress page for a published Zoho Form, however, Wordpress won't show the form. Am I missing something?
Can NOT verify SPF and DKIM with Wix DNS
I use 3rd party tool to make sure the value is stored in Wix DNS already. But I can't pass the verification on Zoho. Please help me. Thank you! My domain is: salesleadsninja.com
Emails and forwarded mails not being received
Hello, We are a small environmental charity using Zoho mail and really benefitting from the service. However, some strange things have started happening in recent weeks and I was hoping that somebody could help. One of our members (we all use the same
Ability to clear the search criteria on a page
I have a Zoho Creator 'page' with a search box, which sends the search term to a 'report' on the same page. This works nicely, except there is no way to clear the search criteria....the only option a user has is to enter another search term (which is
Reorganizing chart of account
Hi, I would like to reorganize newly created accounts and change the order they are displayed in the chart of account + P&L report. How could I make it? Thanks
I cannot login to my administrator account.
When I log in with my manager account, se***@********.tr, I see a blank panel. Please add me as the administrator again to the account I am the manager of.
Unread Marker doesn't sync with Android mail application
Hi! Using the default mail application on my android phone the read/unread marker doesn't sync with the server. This happens as well using the K-9 mail application. This could be a problem within the client (since it seems to work with thunderbird). But since it doesn't happen with any other mail account I'm using with the android application there must be some issues with Zoho's imap server as well. Michael
Zoho email notifications not working consistently
I work for a company using Zoho Desk as a support ticketing system. When someone emails the support queue, a new ticket is created in Zoho and I receive an email. However, when someone fills out the form on our website a new ticket is created, but no
Sharing Video's in Zoho Docs with clients via email the video does not play on a mobile device
If you share a video that is saved in Zoho Docs via a shared web link it plays brilliantly on a PC, however the video will not play on an iPhone or an Android phone. Does anyone know how to solve this? Thanks Nick
Big issues with Email Notifications on CRM
Hi all, I'm wondering if anyone else has had issues recently with email notification actions from Zoho CRM: those emails either aren't being sent at all, not being delivered to recipient or with long delay. Thanks.
Workplace/Cliq: Inactive Users can't be added?
Hi, We have 7 users on the WorkPlace Pro plan. When trying to use Cliq, we are all getting messages that say "This user is no longer active in the organization. So you cannot converse with them". I therefore thought that we might have to add Cliq users
Office 365 All Day Event with Show As Free blocks bookings for the day
Office 365 All Day Event with "Show As" set to "Free" blocks bookings for the day. This includes birthdays etc. If Show As availability is Free, bookings should be allowed.
The phenomenon that the page does not return occurs.
Dear admin The bug I asked before has not been fixed. ↓ I use the "classic" theme. If you make a reservation (even if you just select the date and time) using a smartphone as shown in the following two examples, you will not be able to return to the previous
iPad "invalid organization"
When I log into my account on my iPad, I receive the "invalid organization" response. I can get past it but what gives? Does not happen on Android or PC.
Android search no results
I work remotely and both internet connected and unconnected searches on my android phone yield no results. I can perform same search on laptop and iPad with no problem so I know it isn't me... And it has been going on for quite a while. Did I mention
Não estou recebendo E-mails
Olá, faz alguns dias que nossas contas não estão recebendo novos e-mails. Não sei qual problema mas não está atualizando.
Internal error on sync transaction module zoho crm
Hi, I did sync Zoho Inventory and Zoho CRM for Accounts, Products and Suppliers . Now I'm trying to add transaction modules but I get a "internal error" message without any other explanation. Do I need to activate Zoho Finance first or is that an other
Pivot Table User Filter Missing Values
Hi, I have created a pivot table report in Zoho Reports and added a user filter (very cool feature). Unfortunately, the filter does not show all available values. It only shows the first 100 values out of 123 possible. Thanks, Jeanne
Limitation of five characters to Percent fields
Hello Zoho, Why is the percent field not allowed to have more 5 characters? And you are also including the decimal point for string count. Percentages can be more than 100.00%. It can be 100.12 or 205.40 or even 1000.50 percent. Cutting my strings to
MX problem
Dear Zoho Team, I've added MX records for www.trakfuel.com domain to recieve emails. Unfortunately it has been a while that ZOHO can not verify MX Records. Could you please help me? BR Onur
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