China server and international server STUPIDITY!
Hello, I have just come to know that there is a "China data server". My business is based in China, all my settings are set to China, including timezones and addresses etc, right from the start. But I got my account from zoho.com which automatically gave me an international data center account. Never even informed me or asked my for a choice. For about a year I have been complaining of getting horrible speeds and user experience with Zoho and had conversations on multiple occasions and screen sharing
Zoho Inventory : Export/Import Item Adjustments
Hello, I enable batch tracking. I create an Item I manually adjust its quantity I export this adjustment in CSV I delete this adjustment manually I import the csv without any change I get fields mapping issue : this fields are not automatically mapped (which is annoying) : - Reference Number (which is mandatory and cause me problem) - Description - Item Description - Unit I manually map them but can't figure how to map the "Reference Number", I ve tried the brute force method by trying every fields
Bundling item units less than 1
I am trying to bundle a composite item. Some of the items need to be bundled using units less than one. ex. 0.25 kg. These items are also batch tracked. Anything that I bundle with a quantity of one or more (including other decimal quantities like 1.5 kg) allows me to select which batch I am bundling from. However, when I try to select the batches for items with a bundling quantity less than one, the option to do so disappears and if I try to save the bundle, I (unsurprisingly) get an error message
Zoho Mail Spell Check Does Not Replace Word
Spell check seems to work find, highlighting the misspelled words. When you click a highlighted word, it pops up suggestions; however, when you click on one of the suggested spellings, it does not automatically correct the word. Instead, I have to manually correct the misspelling in the email. Do I need to enable something to be able to just select the replacement word? Using Zoho Mail Desktop App in Windows 10.
The emails are disappeared from inbox
My user reported that the emails in inbox were disappeared since yesterday. The affected email: "admin@" Please help!
Account blocked due to suspicious activity
Hi I've a problem with may mail accout. I've been using VPN and I've changed server seweral times. As a result my @ account has been blocked due to suspcious login activity. I've tried to unblock it from mailadmin but I was able to unblock only incoming mails.
Email is marked as spam
Hi support, Could you have me verify this case: 4.7.650 The mail server [136.143.188.54] has been temporarily rate limited due to IP reputation. For e-mail delivery information, see https://postmaster.live.com (S843) [SN1NAM02FT004.eop-nam02.prod.protection.outlook.com] Outlook.com Postmaster https://postmaster.live.com Thanks.
SMTP Error: Could not authenticate
I changed my account password, Then I went to my php sending script and changed the password there as well. Now my contact form in my website does not work. I get SMTP Error: Could not authenticate. Can you please find out what happened? Thanks you
Group Calender automatically adds an event to my personal calender
We use a group calender for our organization. Every event in that calender is also inserted in my own, personal calender which makes it looks as if I participated/am busy for that time. I don't know how to deactivate this; it's also impossible for me to manually delete these events from my calender.
Ticket Data Discrepancy
We are currently evaluating the Zoho Desk to fit in to our workflows. We can see this is very much straight forward to fit the features of the Desk with the processes by little modifications. We were recently trying to update the contact details, such as Phone, Email and some custom fields we have added out of need to our requirements. So according to the basic flow if a user contacts through any source a contact and a ticket is created in the desk. So basically ticket is a shared part of contact
Problems with Create Sales Order API
I would do with some help here. Trying to use your API to create a Sales Order in Inventory. Below is the CURL post I am making: curl -X POST 'https://inventory.zoho.com/api/v1/salesorders?ignore_auto_number_generation=false' \ -d organization_id=XXXXX \ -d authtoken=YYYYYYYYYY \ -d JSONString={ "salesorder_number": "1", "date": "2015-05-28", "reference_number": "ONline Nos 001", "customer_id": "320401000000046596", "delivery_method": "FedEx", "shipping_charge": 7, "notes":
How to use a template and send information somewhere else
I used Creator to build a form. I successfully created an approval process. I also successfully created a contract template with fields mapped to the form. However I cannot figure out (and the Zoho developer I worked with couldn't figure out) how to send the approved form information into the template and output into the CRM and attach to the account. In other words, the approved form data is stuck in the Creator app and I don't know how to export it to CRM nor how to use the template. There should
Wrong language of zoho creator's app
I have installed the zoho creator's app version 5.17.1 on my iphone 7 version 12.4. The OS language is set to (swiss) german. Unfortunately, since a couple of weeks, the zoho creator's app appears in dansk language! log in = Log ind, logout = Log ud, settings=Indstillinger, and so forth. I have deleted and reinstalled the app but the bug remains. I want to use the app in german as it used to be. Can you please check this bug? Kind regards, Daniel
Frequent crashes very frequently - com.zoho.livechat.android.ui.fragments.ChatFragment$1.onReceive + 456
I am facing frequent issues in production for Chatfragments, please find the attached file #0. Crashed: main at com.zoho.livechat.android.ui.fragments.ChatFragment$1.onReceive + 456(ChatFragment.java:456) at androidx.localbroadcastmanager.content.LocalBroadcastManager.executePendingBroadcasts + 313(LocalBroadcastManager.java:313) at androidx.localbroadcastmanager.content.LocalBroadcastManager$1.handleMessage + 121(LocalBroadcastManager.java:121) at android.os.Handler.dispatchMessage
Import contacts list requested IP address
Hi Zoho team, I'm finalizing the setup of Zoho Campaigns and I would like to import a list of users/participants with an Excel Sheets. But by default, it's compulsory to provide the IP address of our users/participants. On our side, providing the IP address to any third-party/providers does not correspond to our policy privacy regarding personal data. This list is coming from MailChimp and we want to cancel our subscription of Mailchimp to deploy all our marketing campaigns in Zoho Campaigns. All
Filters and duplicates are not working.
Hi guys, today I got a problem when I tried to duplicate report not able to duplicate the reports and all filters that were worked yesterday crashed! and even when i try to create the new, they are not working too. Please fix it or let me know what went wrong. Best, https://prnt.sc/p1lh82 https://prnt.sc/p1lh82 - filter described https://prnt.sc/p1li2h - issue
Contacts syncing partialy
I have a strange problem with contacts active sync on MUIU 10 /Redmi 7A. I've configured Exchange account and calendars sync as they should, but out of my 600+ contacts only about 150 are actually shown in mobile's conracst. I've tryed to monitor the app via logcat, but no error is thrown, so i'm baffled?
Only Show Notifications for Current User
In Zoho Desk, Notifications pop up any time any user does anything. For our support agents, we don't want them getting these distracting browser notifications all day long. How do we change Zoho Desk so that the browser notifications only display information for the specific logged in user, and not every notification about every user?
Creator App details not saving in CRM
I have had a creator app made to create quotes for vehicles using an API to return vehicle data. It is NOT saving these quotes into Zoho CRM (Quotes). I have an error message appearing and need some advice on how to repair this and if I need to do anything over and above to have the quote put into CRM (do additional fields need to be added etc):
Problems Sending and Receiving emails
Hi, intermittent issues sending and receiving emails this morning from and to zoho users. We are Southern Tank Services LTD 01722 714514 Kind Regards, David Tattersall
All collection URLs returning '404'- File Not Found
Hello, It appears that the collection URLs aren't working, returning the following: '404'- File Not Found Not sure how to move past this one. Thanks, Bryan
Found problems in IMAP service
Hi there I have problems with IMAP Service this morning. I can't download messages to thunderbird, but I can read messages in webmail.
spam
Removi sem querer, nem tenho ideia como, um spam, que era um contato de cliente. Data de hoje, não está na lixeira e preciso recuperar. Obrigada
can't receive mails
Hello, i have some maıls but only one of them can not receıve maıls ın ınbox. Same maıl can send to maıls also. What ıs the problem on proje@webcanlıyayın.com i dont know, please help me to sort thıs issue. Thanks.
abnormal multiplication of 2 appointments in my agenda
Hi, There are 2 appointements that have more than 100 occurences in my agenda ! - "Rdv tel Jérôme marcault" planned the 2 of august 2019 at 10:00 am - "Appeler Florence Canler-Grimonprez also planned the 2 of august at 02:00 pm They multiplicate themselves. I have already tried to delete all of them but they appear again. I can't anymore consult these days on my computer (I can look at them on the app on my mobile phone)... I hope that it is an isolate problem that will not contaminate the other
Some emails wont send to zoho servers(and are instantly non-deliverable) but some have no problem.
I am using some services online, where i didnt get email confirmation mails from. they simply would never arrive at zoho. I then used my gmail email address instead. I always accepted this weird issue with zoho mail. Now, i made a new domain, and im also trying to send emails towards my zoho domains as a test, and i notice that i get instant mail delivery failures back, that the email cannot be send. I tried gmail and outlook, and those get my emails fine. I might add that its neither flagged as
Create Button - Deluge Script Problem
Process I'm trying to create: - A lead is already created - Salesperson has to submit lead for approval using a button - This will go to me So I've created the button and want it to send an email for me to approve. But I'm getting lots of error messages as I'm not a coder. Help please? sendmail [ From : zoho.loginuserid To : "me@xxxxxxxxx.com" Subject : "Convert Lead" Message : "Test" return "Sent for Approval"; ] Console error message: Failed to save the function Improper Statement Error might be
Synchronisation From gravity form to ZOho CRM
Hi, I'm using Gravity form + add-on to connect and synchronised to Zoho CRM. Every field of a form is correctly synchronised if it's based field like email, name, civility, etc. I need to get the information about newsltter and what topic they want to subscribe to (one or several can be choose) I create a multiple check box field in gravity form. In the settings of the Zoho CRM add on for Gravity form I mapped all fields, and choose personal key for the newsletter's topics But it doesn't work. I
Launch Stuck "On your way to Zoho CRM ..."
After installing ZoHo CRM and clicking the Launch button the screen continues to display "On your way to Zoho CRM" never moves past this point.
Notebook on Mac, Catalina - no sharing extension
Since installing the Catalina public beta, the sharing extension has vanished. System Prefs has Today and Quicklook options for Notebook but there's no way to savefrom Safari to Notebook anymore
Certificate not secure
Hi, We're using the Samsung email app on Android, using the Exchange support. Today we're getting a popup 'Certificate not secure for 'email address''. When we view the certificate the common name is for ubnt and Ubiquiti Networks inc. The certificate expired 29/04/2018. We're not using Ubiquiti network gear here. We get the same error if we use WiFi or 4G. Any ideas? Cheers
Credit Card Refunds are being saved as "Check"
I've been getting calls from customers regarding several refunds that Ive processed - they are saying that they have not received the refund. When I go to look, the refund method is set to check, something tghat I didn't do. Why is this and how can I stop this from happening?
CNAME
Hi, I recently changes my DNS. This has disconnected my emails. When I log into my cPanel to change the CNAME the pop up box asks for 2 things 'nam' and 'CNAME'. I cannot just add the CNAME 'zmverify.zoho.com' without adding the 'name'. From my research it looks as though I need my zb***** code. Can you provide this or let me how I can fix this problem. It is vital I get this sorted as all emails are down.
Request verification of Domain and MX records checking
Hello, U have changed the provider for my domain name and entered the correct MX records for the new domain. But I can not verify my domain and the consequence is that I can not receive mails. Please Kindly check and get back to me. BEst ,regards
Not receiveing emails
Hi, I seem to be able to send emails but cannot receive them to email address gill*at*gillwilson*dot*com. Can you help please? Thanks, Gill
cURL PHP : Note : Cookie is disabled in your browser. Please enable the cookie to continue.
So I'm trying to get the *grant token* in my uri with this cURL REQUEST. The result I get is this : Note : Cookie is disabled in your browser. Please enable the cookie to continue. I know for a fact that my cookie are enabled. No doubt about it. Can someone tell me whats wrong $uri = // My URI $scope = // My scope $clientid = // My client ID $accestype = //My access type $ch = curl_init(); $url = "https://accounts.zoho.com/oauth/v2/auth?scope=" . $scope . "&client_id=" . $clientid . "&response_type=code&access_type="
Member Sign Up not working on my site
Hello, Member sign up doesn't seem to be working correctly on my site. The temporary URL is: https://fabuloussaunarepair.zohostore.com/signup. The following is what it states when trying to sign up: Sign ups are enabled in my settings. Chrome's dev tools show the following: Not sure how to move forward on this one. Thanks, Bryan
Recovery deleted email
I accidentaly deleted some important email and it wasn't in trash folder or anything else, what should I do to recover the data mailing? please help as soon as possible due to the important email that got deleted.
Problem synchronisation Zoho CRM > Zoho Campaigns (after data updated in Zoho CRM)
Hi Zoho team! I'm finalizing the setup of Zoho Campaigns and it seems like there is a problem of synchronization between Zoho CRM & Zoho Campaigns when data have been updated in Zoho CRM. For eg: I've changed the job category "from CEO to Marketing" on specific contacts in Zoho CRM, but data have not been changed in Zoho Campaigns (in then my segmentation is not relevant anymore). Could you help me to solve this problem? Thank you very much. Romain
There is no way for a Contact or Lead to update any portion of their own record without requiring mandatory fields
If I want to send an email to contacts asking them to update their birthday and their address there is currently NO WAY TO DO THAT without requiring that they also view and submit any fields that you have made mandatory. You know some mandatory fields are not intended to be seen, much less updated, by our Contacts. Also, and for whatever reason, Zoho CRM does not allow us to pass Contact ID as a field/value to Zoho Forms, Zoho Surveys, or the Contact Portal. That means there is no way to prompt any
Next Page