Help. Save button didn't save?
I was working on a document and hit save several times throughout my work. I can only seem to pull up the old, unaltered document. I'm not seeing where to open the file that contains the altered document. I've tried every button. The formatting doesn't make a lot of sense. Can someone please help me find where my document is store, if stored it is? I really need to find this. Thanks for the help in advance.
Zoho CRM Email Domain Change
Dear Zoho, We use your CRM package to run our business. It appears you changed the domain for emails sent from CRM from @zohocrm.com to @sender.zohocrm.com. And you didn't inform your customers. So all the emails we've been sending for the last few days have been flagged as spam and going to recipients' junk folders. How about a heads-up next time?
Zoho Calendar sync to Zoho Outlook Plugin
Good morning, The synchronization of the Calendar from Outlook with the ZOHO Outlook Plugin is not working correctly. The problem we have is extreme with existing users on newly configured computers. As you can see in the pictures, the outlook calendar is lacking a lot of appointments. I made a screenshot of the ZOHO calendar so you can see the difference. (from the same user) Also I include the configuration of the outlook plugin. We installed the newest plugin from the Zoho Website and also tried
Share Zoho Mail Calendar using Private Address for ICAL Not Working
I shared my Zoho Mail Calendar using the Private Address for ICAL. The problem is that I only see one event on the calendar I am sharing to, even though I have multiple events on my Zoho Mail Calendar. I even tried removing the calendar and adding it again, but no fix. I even also tried Resetting the URL in the Zoho Mail Calendar settings and adding it using the new ICAL URL, but no fix. Can you help?
Mail blocked ERR 554 5.1.8, accidentally sent to the same email address twice while sending out cold emails.
My mail account got blocked because I sent out the same email to one account twice while sending cold emails. I send all the mail one by one so it's not spamming, but I can be sending out the mail too quickly.
We have a professional suscription and the software keep telling me I must pay more.
Dear support team, We are using the professional plan for 3 months. This week I was going to use the report feature that is included in this plan and a message appear and says I must upgrade it to use it. Can you explain what's going on? Thanks in advance
No bounce-back if sending mail through CRM
Currently, when you send mail through zoho crm you don't get a bounce-back if the email address is invalid. This can cause significant delays as one could easily assume the mail got sent out fine since there was no obvious errors. Thanks
automatic closing of a task when a lead is converted
Hi all ! For a certain souce of lead, a follow-up task automatically creates. Task = FOLLOWUPLEADNOW Subsequently, the seller run a macro that will convert the lead into account, contact and opportunity. The macro will also create the task FOLLOWUPOPPORTUNITYNOW. I am looking to automatically close this task when the lead is converted and the new task created. I am able to identify this task because it has a unique name, we can know that the lead is closed and the opportunity is created. PLEASE HELP
Insert data into fields based on a condition in another form in Zoho Creator
Hi All I am having problems/issues with the following so hope someone can assist. Here is my scenario: I have 2 forms. Form 1 is called All _Airstrips. Form 2 is called Airstrip_Profile. Both forms have 7 fields which are common or with same structure. The common fields are called Airstrip_Name, Lat_Deg, Lat_Min, Lat_Sec, Long_Deg, Long_Min, Long_Sec. On the form All_Airstrips, there is a dropdown field with 2 options. The 2 options are 'Verified' and 'Unverified'. When a user edits or adds data
weird calendar bug with tasks and duplicates
see attached screenshots. the calendar is showing 1000's of recurring tasks for the same day. this happened last week too. the tasks do not show in the project itself.
Assist won't connect to any PC's at one location
We have users across different locations, all of which used to be able to connect with Zoho without issues. In the past 2 weeks we can no longer connect to any PC's at one location - they all have the Unattended Access version installed, but when you Connect via web or desktop app the connection just stays on 'You'll be able to access the remote computer shortly'. Access to our other sites is possible as normal. Any ideas on how to resolve this, please? Example session key=724952820 and key=979388846
Error - Zoho Extension is not available for your region.
Hello Support, One of our clients is located in UK and they are using Zoho CRM Plus on Zoho.eu. They tried to install our ClientPoint Zoho extension and getting the following error message:- "This extension is not available for your region. Please mail us at sales@zohomarketplace.com" Can you please look into it and let us know why this issue is occurring for the users located in UK. Our extension name: ClientPoint Marketplace URL: https://marketplace.zoho.com/crm/paperless-proposal Thank you,
Sometimes ticket can't record on Zoho Desk
Hello, When we received questions from our customers by email, questions are recorded as ticket in zoho desk. But sometimes some questions haven't been recorded since the end of March. then when our customers resend email for request, the question was recorded. Why were occurred this situation? Would you please give us some advises for handling this situation? Best Regards, Etsuko Shirotani
Not able to add users ie create new email address
Hi, I am not able to create a user(create a new email address). I am getting error PP115:Oops! Something went wrong. Try again later How to address this issue? Thanks
Zoho crm v2 api call getRecords
Hi there, I'm trying to get all the records from the Leads module in a standalone function like this : leads = zoho.crm.getRecords("Leads"); for each lead in leads { info lead; //id = lead.get("id"); //oldBCICase = lead.get("BCI_Case"); //details = {"BCI_Case_n":oldBCICase}; //zoho.crm.updateRecord("Leads",id,details); } return ""; The thing is that the console log with info doesn't pop up when i click on save and execute script. When i did the same thing with the Accounts module it worked perfectly.
Zoho Mail: IMAP not syncing correctly unread mesasges
For a time, no longer than two weeks, our Zoho Mail main account does not sync correctly read/unread messages across clients. Even when configuring our mail clients (Apple Mail, Mozilla Thunderbird) to sync every minute, every user has a different number of unread mails, generating confusion and duplicate answers.
Subscription Callback for Record Creation Sends Duplicate IDs
Hey there! I'm seeing a new issue appear with the Subscription API where the body sent to the specified subscription endpoint is sending duplicate IDs for the same action. For example, I create a single record in Zoho, and the subscription endpoint sends the same ID four times in the body. Per the subscription docs, a create action should only send a single ID. I count on the API only submitting a single ID, so for now I have to locally cache the processed IDs so I don't do the same action twice
Zoho Sign Connector issues
I am currently using the connector within the CRM and having some trouble. I've created a template, but here's a few problems I'm having with the Zoho Connector in the CRM. This happens after clicking the "Send for ZohoSign" button from the contact record
forgotten password on free email account
Hello, while I rarely forget my password, when I just did - a second ago but only for a minute - Zoho sent a link to update my password TO MY ZOHO account! Help! This makes no sense. Why would I want Zoho to send an email to an email account that I CANNOT GET INTO BECAUSE I FORGOT THE PASSWORD?! I have always had a security question for use in case of a forgotten password, but I never get a chance to ask that. Do I have to supply a non-Zoho email account to retrieve a forgotten password to my zoho
Zoho API V2 Subscription Response ID Issue
Hey there, I'm using the v2 API and working with the Subscription API and am running into an issue. The API docs state that a specified endpoint will be hit with this data: { "query_params": ▼{ "key1": "val1", "ke2": "val2" }, "resource_uri": "https://www.zohoapis.com/crm/v2/Contacts", "module": "Contacts", "ids": ▼[ "1000000033163" ], "operation": "update", "channel_id": "1000000000045", "token": "TOKEN_FOR_VERIFICATION_OF_1000000000045" } This is mostly true except for this section: "ids" : ["1000000033163"]
Regarding mail text error
Mail text is not displaying in normal view. But it is coming only in reader view. Please find the attach screenshot for your reference. Awaiting for your reply.
RSS not showing current post
My RSS is not working
Problem with connect to Instagram
Hello, I can not connect my Instagram account to Zoho. I get the following error message: "Apparently you have not granted us access to your Instagram yet." I have an Instgram Business account and a Business Facebook page. Both are connected. See screenshots. Request for support!
Syncing Connect Groups w/ Google Cal
Trying to get events in Connect Groups to sync with a Group calendar on Google. When going through the setup process i rcv. an error Something went wrong. Please try after sometime. No matter how i adjust settings i get the same error. I have tried over the course of a few hours and continue to get the error.
Automatic Bank Feed "Chase" - Importing refunds as Money Out
Hi, The automatic bank feed currently imports vendor refund transaction from our Chase Bank account as money out transactions. It's been more than two months now and Zoho's support team still didn't find a fix for this issue. When can we see an update on this? Thanks in advance ;)
Problem in response to campaign
I have a couple of doubts about the response to the campaigns of my potential clients who attended the advertising. 1- The campaigns are answered by the interested parties and the answers are sent by mail to the recipient defined in the creation of the campaign? 2-Answers to campaigns can be seen in Zoho Campains? or just by email?
Empty New message at login
Hello, When I log into my zoho webmail, I start on a fresh empty message, instead of my inbox.
User is already present in another account.
Hi , I got this error when I try to invite this user l.eid@imtilak.net to CRM, “User is already present in another account.” Please fix this issue, we have not added this email to any other CRM account
Email security
Hi can I prevent a record being created using certain email addresses. E.g. How can I stop an employee creating a record with my email address.
Attachments for windows version
I've created a few notes with word and PDF attachments. When selecting the note card with an attachment, it does not open the default program (I.E Word or PDF Viewer). It just brings up a dialog box to download the attachment. In the Android version It works as expected by actually opening word or my default PDF viewer.
Outgoing email being marked as spam
Apparently all outgoing email I am sending from my Zoho account is being sent as spam. The only people who are receiving it are members of my lifechanges4women.com group. Even when I am emailing myslef to a different email it goes in spam. Please help me correct this.
PP115:Oops! Something went wrong. Try again later
when we trying to add new Account or Change Password. we are getting Error Like this
URGENT Incoming Emails Do not appears in Outlook only on webmail access
Dear Support Team: Incoming email to my Zoho Account CAN NOT be found in Outlook Inbox. However i can found them in Inbox if I use the webmail access. I do not expect to use web mail to read or write emails. I want to keep using Outlook. I noticed on the community group these issue is also bothering some other users some days ago, so I expect you can reply with a solution as fast as possible this weekend at most. Please find below useful details. Any other question or details please just let me know.
CRM Field won't work in Wordpress
I have created a Zoho Form that includes a Zoho CRM field. When I embedded the form in my Wordpress site using the instructions provided directly from Zoho, you aren't able to type into the CRM field. This is the ENTIRE reason I wanted to use Zoho Forms. Help please!!!
Motivo 550 5.4.6
Tenemos problemas para enviar correos, a algunas cuentas especificas y al enviar con "CC" (con copia)...... La semana anterior intente solicitar ayuda y el mail de reclamos tampoco funciona. Favor ayuda urgente... otorrealba@traveltours.cl
Update Form Entry by a client
Greetings, I created a form that I share with clients. If CLIENT create an entry, he is able to update it. if I create an entry, client is not able to update it. How should I manage, for my client to be able to update the entry, whoever has created it ? Thanks, Claire
Zoho Webform spam
Is there still no solution for stopping the SPAM form fills in Zoho Webforms besides Captcha?
Extract new/updated time entries for a specific timeframe
Is there a way through reporting or through the API to pull all time entries modified or created during a specific date range across all tickets?
Mail Outgoing blocked
Your account dcamus@camvic.com has been blocked due to security reasons. Block Type: Mail Outgoing blocked. How can I unblock Thanks
Zia Skills Chatbot Conditional Routing
Hi Sales IQ community. A week ago, I wrote about an issue we have with our Zia Skills chat bot, that we managed to program the single answers in the Sales IQ bot but we haven't figured out whether there are conditional answers. Eg. I give 5 answer options using the multiple answers options. If the clients selects one of them, I would like to follow up with the next question. Zoho claims that this can be done, but doesn't provide any sufficient documentation for it. When I asked for help about it,
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