compartilhamento zohodoc
somente um usuario precisa ter uma quantidade de espaco maior que o gratuito, feito o plano anual para este usuario. o problema é que os outros usuários não conseguem ter acesso ao zohodoc.
perdi a senha super administrador
Prezados, bom dia! Perdi a senha de administrador, administrador@ecojet.com.br, e não tenho numero celular associado a ele, como redefino a senha?
Event Attendance Management
Hello all, We are in the events business and we need to have an efficient way of keeping track of our different attendees based on their role in a particular event. For example we are looking to see what type of participation contact had at a specific event. Was the contact a speaker ?, Did they sponsor the event ? or did they simply just attend. These roles may change from event to event. We are currently using the Campaigns module to keep track of event attendance but it seems that we cannot
No llegan mis emails o llegan a spam
Buen dia, Persiste el problema del reboté de emails, ya realizamos la verificación de SFP y SKDIM de acuerdo a la respuesta del ticket anterior, pero sigue el mismo problema, no llegan mis emails o llegan al buzón de spam, recibo emails normalmente, pero no puedo enviar, esto sucede hace aproximadamente 2 semanas, a destinatarios como @nexsysla.com @hmmc.com.co @fedef-co.com @sed.international. Por favor agradezco me colaboren con esta situación ya que me esta perjudicando. En espera de su amable
Emails having Fatal Errors "temporarily deferred due to user complaints"
We're seeing a lot of errors like this which ranges from folks using their own email on their domain to yahoo, aol etc. ----- The following addresses had fatal errors ----- [Status: Error, Address: <XXXXXXX@yahoo.com>, ResponseCode 421, 4.7.0 [TSS04] Messages from 135.84.80.194 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html] We are a tax and accounting firm so we are sending out time sensitive emails, can this be fixed? Our users are
Outbound email being rejected to Yahoo
Hello, we became aware today that emails to Yahoo are being rejected. The error response reads the following: xxxxxxx@yahoo.com, ERROR_CODE :553, ERROR_CODE :5.7.2 [TSS09] All messages from 136.143.188.53 will be permanently deferred; Retrying will NOT succeed. See https://help.yahoo.com/kb/postmaster/SLN3436.html In looking at blacklists, this IP does not appear to be listed, but yet all emails to Yahoo.com email accounts are being rejected. Can you folks work with them to get this resolved? Thank
Email already present in another CRM
dfilipoff1@gmail.com User dfilipoff1@gmail.com is already present in another CRM account. Please fix this issue, we have not added this email to any other CRM account
e-mail apagados
Bom dia no dia 20/03/2019 Sem querer apaguei alguns e-mails que estavam em minha lixeira existe alguma forma de recuperar desde já agradeo.
Emails sent via turbosmtp bounce on zoho emails
Hello, We have domain emails setup with Zoho, however, we switched SMTP mailer provider (for internal reasons) to TurboSMTP. Whenever we attempt to send an email via the Wordpress plugin WP Mail SMTP (as a CC or main recipient) the email bounces. If we were to send an email to avalidemail@example.com and a CC to one of our domain emails, the CC will bounce for our emails but deliver to the client. We've tried to whitelist turbosmtp's IP or the email from which we send the email, but it keeps failing.
CRM Integration not working in Zoho Mail
Hi, I found a couple of community support articles from 2015 on this topic, but the interface has moved on enough that those answers no longer make sense. In Zoho mail, when we attempt to open the CRM integration, it blanks the screen (with a layer) like something is loading, butit never progresses - here is a screen shot: It just hangs after this until we refresh the browser. Any ideas on how to get CRM to actually load? Is there a permission on the CRM side that isn't working?
Incoming filter condition does not contain bcc
I need to filter incoming emails based on the value in the BCC of the email, however BCC is not offered as an option in the filter conditions - only To or CC Is this choice missing for a reason?
Invited user for a standard plan can't access our workspace
This user has accidentally created a free account on Analytics instead of joining our workspace and unfortunately they can't access the workspace at the moment. How can we delete their free account from the system or at least let them join to our workspace?
4.7.500 Server busy Error in some emails.
Hi. For two / three days, some customers have complained about not receiving an answer to their emails. Checking our mailbox we do not see that any of them have been bounced and looking in the control panel (problem solving) we observed that after several attempts the zoho records indicate that they have been delivered. We note that the message (more or less similar in all) is: 4.7.500 Server busy. Please try again later from [136.143.188.53]. (AS77713295) [AM5EUR02FT055.eop-EUR02.prod.protection.outlook.com]
Just migrated from another server. No incoming emails received since. Bouncing.
I have migrated (supposedly successfully) my organisation's email accounts over the past 48 hours and been unable to receive new emails ever since. A client has telephoned today to let me know a bounce notification is being received at their end. HELP!
EMERGENCY: Customer Portal Reports are Missing Fields in the App's Report
Hi, I urgently need assistance with an Emergency issue concerning our Customer Portal reports. I got a call today from our CEO and he said he was unable to see a variety of fields in reports on the Customer Portal. I was surprised as I had not changed the reports and I am the only user with access to the reports. I checked the App’s report and found them to be configured correctly, the fields missing on the Customer Portal reports ARE in the App’s report. However, when I open the report in the Customer
Sending email
Hi when i send email using outlook or iphone mail app, i get 3 emails. in my inbox 1 email and in sent items 2 emails out of which one email is 0 byte. i am unable to figure out what went wrong in the settings. can you help?
I couldn't get domain user email on my zoho email for e.g example@domain.com
I could receive gmail hosted email on my inbox but I was unable to get domain user email on my mail box. Could anyone help me to getting out of this issue?
Keeps prompting for password on Zoho smtp Outlook 2016
Hi guys, We had zoho working fine with outlook 2016 for a long time and a few days ago all of a sudden it keeps prompting for a password for the smtp server. what should i do? paulo.coelho@planetepoca.com ID de utilizador:60383898
Can't set up mx records with shopify domain for mail
Hello I just created a shopify store and I bought a domain name. In order to send email for my customers with my domain name I need to use zoho for this. After following the instructions I still can't fix the problem with the mx records in my dns set up in shopify. at one point I tried so many things I thought I would cancel my current zoho account and create a new one but apparently if you cancel your account you can't create a new one with same mail adress. here are screenshots of my problems.
todos los correos de esta cuentas llegan a no deseados en los destinatarios
buena tarde, Por favor me ayudan, todas las cuentas que llegan desde las cuentas de este dominio, llegan al destinatario en no deseados.
Zoho Mail IMAP slow in Outlook
We have been having an intermittant issue over the last month or so where an email takes a long time to appear in Outlook (connected via IMAP) using Zoho Mail. Up to date emails can be seen in the webmail client, but often take an hour or more to appear in Outlook, even after clicking "Send/Receive" numerous times. I'd really appeciate if you could advise what is going on as we need to be replying to emails ASAP. This is the same for emails between staff and emails from clients. This may be a bit
Amazon Connect - screen pop not working
Hi there, We've recently started testing Amazon Connect. Screen pop for inbound calls in Zoho CRM was working yesterday, but has now stopped working - why would this be? Confusingly, screen pop for inbound calls still works fine in Zoho Desk! Regards, Glenn
SPF record
Dear. please help with the verification of the SPF record of our domain "damontingenieros.com". I have configured in the cpanel the SPF record but the outgoing emails are arriving as span, maybe they have added a new mail server and it has not yet been added to the SPF domain that is included. Thank you very much for your help
ICICI Business Banking - Vendor Payments
Initiating vendor payments from Zoho books reflects transaction in bank statement as: INF/020753954101/ 6PSBM7nI8aS3LVUibZwb9 MMT/IMPS/828518753596/ 3xgaOQYTjfdrrhX/SBIN0009062 INF/020758867321/ 5e0I7Wov9hWGUcQ13QqWR Above are some examples with random
Lookup a Lookup field
Hi, Is there any solution to make lookup another lookup field? Forms: FormA: Item_master (all the core details for the particular item) FormB: Price_list (lookup the item_number from form A and fetch the details + adding the cost on the form manually) FormC: PO_modul (key field is the Item_number optionA: from formA // optionB: from formB. optionA: if i fetch the field valus from formA with 1 workflow (done), i cannot fetch the cost detail from formB optionB: I cannot make a lookup field on another
Apple App Email - Issue
When I open up the app. and scroll down to all email the app shuts down. It has worked perfectly in the past. I deleted the app and reinstalled it and still have the same issue. Was there an update that had a bug? Need help!
Lost/deleted file Market Research
Dear Zoho team, We lost one of our important files "Market Research", the owner was Erica Solis (erica@poppyhero.com) or me. Could you help or provide action plan about how to restore this document. Best,
Mail Merge in Zoho Docs
Hi I have inserted all my email contact of my suppliers and i sent it through by mail merge. I am using ZOHO mail so that is why I could just use mail merge easily to mails to my supplier with their customized name and details. I have received a lot of quote from my supplier because I was using mail merge. But the problem is there have alot of the replied with strange lay out when I got the reply and because of that, there have alot of email I could not read properly. Please see if you are able
Messages to Yahoo from 135.84.80.216 temporarily deferred (Again!)
ResponseCode 421, 4.7.0 [TSS04] Messages from 135.84.80.216 temporarily deferred due to user complaints - 4.16.55.1 to sky.com and yahoo.co.uk addresses. I understand that your "free tier" may keep suffering from people signing up to spam Yahoo customers, and I see from the last two years of history on this forum that ZOHO keep suffering from this problem. However, my question is: Are the business tier outgoing servers different from the free tier ones? i.e. Would it be worth me upgrading to take
Filters Gone Wild! An email filter no longer is correctly filtering incoming mail.
I've had the same filter since August 2017. It takes incoming mail and if it is "FROM" someone NOT IN "My Contacts", then it moves the email to a folder called "Unknown." This has helped me prioritize emails from people already in my contact list. Nothing has changed in my contact list or my filters in the past week, but starting last week, it randomly captures emails in this filter despite the senders being in my contact list. I've tested this with another email account that I have and the problem
Cadastrei meu domínio errado
No inicio do cadastramento na primeira ação eu cadastrei errado meu dominio ao invés de enelsol.com .br eu digitei elsol.com.br, como faço pra arrumar isso?
SLA with Support Contract Dates
Everywhere in the system when you use a date field, you can TYPE the date using mm/did/yy format or use the drop down calendar to select a date. However, in Zoho desk when you're setting the start/end date of a support contract you are required to use ONLY the calendar. We set our monthly subscription clients to use a date of 12/31/2050 as the support expiration (since there is no way to make it not expire until canceled). Because of this, I have to hit the >> button on the calendar 32 times to get
Default SLA
Every customer has a basic service requirement - the SLA and then over and above that is the support agreement. We have a couple of problems. 1. When a support agreement expires, Zoho Desk deletes the SLA from the client account. 2. Any client account without a manually attached SLA is getting higher priority in the call/ticket queue. We need to be able to assign a default SLA to all clients and it should not be deleted when a support agreement expires. Lastly, Our clients sometimes buy more than
Many-to-Many Module Association issue
Hi, We are facing issue with making relations between modules.. our project is very simple we have 2 modules. 1 - Contact module. 2- Vehicle module. each customer from the contact list has one or many vehicle. what's required ? 1 - One the contact page we want visibility of the vehicles related to that contact ... not all vehicles. 2- adding vehicle details when creating deals. we have tried to use multi-select lookup, but its not serving the purpose as its bring all vehicles not the associated
zoho phone bridge calls not getting connected to extension setup at phonebridge group
I got the exact same problem as the this post https://help.zoho.com/portal/community/topic/zoho-phone-bridge-calls-not-getting-connected-to-extension-setup-at-phonebridge-group Zoho/ztiadapter/bin/nohup.out output this Reading conf from --->../conf/zti.properties Loading props ./../conf/taskengine/taskengine.conf Loading props ./../conf/taskengine/tele.properties Loading props ./../conf/taskengine/zoho.properties Unable to load protocol asterisk14 javax.net.ssl.SSLException: Received fatal alert:
Unable to use /zcrm commands
I'm unable to use /zcrm commands because of an authentication error. I see an "ERROR invalid_scope" message. See screenshot
Using organization emails with Zoho CRM on DMARC protected domain
Hello, We have configured Zoho CRM to integrate with gmail (which is where we host our emails). Our domain uses SPF/DKIM and DMARC to improve deliverability. So the individual user emails are being sent through the google API and the security is well aligned. However, we'd like to use the organization emails to send emails from no-reply@domain.tld. We have set-it up but we can't find a way to connect no-reply@domain.tld to google API (no-reply is actually a gmail account with login). As a consequence,
Monetary amounts, currency signs - typography in Czech and English NUMBERS
Hello, Zoho Sheets is a bad currency format for the Czech Republic. In principle, this is a critical mistake. Thousands are separated either by space or dot. 1 000 Kč. # ##0,00 Kč;-# ##0,00 Kč Separation (farthing) is only separated by commas "," 1 000,00 Kč. I send images from Google sheets in the attachment. (Google translate) https://www.jazyky.com/rozdily-mezi-typografii-v-cestine-a-v-anglictine/ The most erroneous area is digits. While in Czech the comma separates decimal places (eg 12,869 is
Merging name fields into one column
I have an excel file that has the following columns First Name, Middle Name, last name, Suffix col 1 col 2 col 3 col4 first Middle Last suffix Neil Avery Stagner. Jr I want the outcome to be all in one column that reads Col 1 first middle last suffix i.e. (Neil AveryStagner, Jr) can you tell me how to do this...and the formula! Thank you!
Report row in Pages being covered up by the row count
I have a page that I modified from the Customer Relationship Manager app where I added a report in the a page and the last row or two rows is being covered by the row count. It clears up if I change the view type to something else and then back again. Please fix this as I don't want to have rows not seen due to being obscured by the row count
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