COUNTIF (DATE1 >=, DATE2 <= ) ??? CANT MAKE IT WORK
HI, I FOUND THIS COUNTIFSCounts the number of times each cells in all the ranges that meet the specific conditions. COUNTIFS(test_range1; condition1;[test_range2;condition2];...)test_range1 is the range to be tested. condition may be: A number, such as 34.5 An expression, such as 2/3 or SQRT(B5) A text string test_range2,condition2,… Optional. Up to 127 range/criteria pairs are allowed. COUNTIFS counts those cells in test_range's that are equal to the corresponding conditions, unless conditions are
not receiving mails from a specific domain name
Dear support staff, I have already emailed you about this issue but since there is no reply, I want to try this forum. from last week my email address b""""""@tjay.com is not receiving emails only from irco.com. there are no emails in spam folder as well. all the other email addresses in tjay.lk domain name are receiving emails from irco.com but b""""""@tjay.lk . I'm using the admin account of tjay.lk and spam filtering is also turned off and irco.com has been added to the white list for a longer
No aparece remitente ni asunto de los últimos correos recibidos
Buenos días He estado usando el correo con normalidad pero hoy de repente han desaparecido los destinatarios y asuntos de los correos de la última semana. Puedo abrir el correo pero no me aparece ni el asunto ni remitente. Coincidiendo con esto, he dejado de recibir los correo que me envían, aunque sí puedo enviar con éxito. Gracias Un saludo
Mail not being received by some recipients.
Hello, When I am sending emails, some of the domains are not being able to receive my emails. This problem is there from past 3 days. Please help.
Imap is not working
Zoho Creator Walkthrough Crashes at the same step
Hi.. I am trying to follow the Zoho Creator walkthrough steps for the "Create a Pizza Ordering App" but it always crashes at the same step and I am forced to start all over again. I have not managed to get past that step. It always crashes at step 6 of 16 "Click Create a Workflow" step of the "Setup a Workflow" stage. This is the message that comes up: The walkthrough has closed unexpectedly Please navigate back to the home page and start the walkthrough again Okay
Image resized in a scheduled LinkedIn post
Hi, I've just got my first scheduled LinkedIn post published and found that the image I included has been resized. It's lower in height and has a lot of blank space on either side (attached). I used the same dimensions like for the images I attach straight in LinkedIn and I never had issues. Can you please let me know what's the issue and how it can be resolved? Thanks Edita
Sending emails blocked and support response is to email back??!!??
I submitted a help ticket saying I am getting the following message when I try to send an email. "Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked. Learn more." I receive an email from someone in Support named Karthikeyan S which says this: ==BEGIN MESSGE== Hello, Sorry for the trouble. Your account was blocked as our filters detected unsolicited/ promotional/ inappropriate outgoing emails, as contrary to the Zoho Mail Business Usage Policy To check the feasibility of unblocking the
User marked as SPAMMER. Mail Fetch has also been disabled for any active POP accounts.
Our mail office@kontinental24h.com was marked as spam. If I am not mistaking this happened because we are sending similar mails with our offers to our customers who left their mail address after having a phone call with them, if this is unacceptable and breaking the policy in some manner, we will change our flow. Thank you and I look forward to your help and reply soon.
Zoho Sites Editor is "empty"
Hello, is there any maintenance going on right now? Or anything else the matter? When I access the editor, it does not show any website pages or content. However, navigation works. Thank you for enlightening me. Kind regards, Frank
Unable to logon to email account
I was unable to login throughth e app, Kept on getting: refresh token limit has been reached what is it? I reset the password, deleted the app, downloaded it, nothing. what do I do? Kaari
Gdrive attachment links are being converted to docx type files
We did try to attach a Gdrive link to one our tickets for the first time. The extension of the file does change to "docx" after the link is accepted and the extension of the downloaded file has to be changed to its original format (mp4 in our case) before using the file. PS : Please move this problem report to the "Zoho Desk" community. I did select "Zoho Desk" when sending it but it did somehow end up in here.
Notifications from Zoho Desk & CRM going into Junk folder
Notifications from Zoho Desk & CRM going into Junk folder
Fetching fields from a Form and placing them in a Subform
I Have a form called Employees where their Name, Role and Rate is specified. I have another form called Project Details with a Subform in it called Project Workers where we specify the workers working on the project. The Project Workers subform has a lookup (drop down) field called Employees, when you click on it and pick an employee from the drop down list, the Rate of this worker is pulled from the Employees form and displayed in a single line field called Rate. I have written a script to do this
Group events keep coming back after deleting
Hi, Whenever I delete a group event (which I created) - the events keep comming back. Please help. Thanks, Amichai
Not receiving MailChimp verification e-mail
I can receive e-mails from gmail, but not Mailchimp verification of domain ownership e-mail. Mailchimp verify message: "We're having some trouble delivering to rafael@e****se.com.br. Looks like the verification email might've bounced." All status is green: MX, SPF, DKIM. Registros MX Host Prioridade mx.zoho.com @ 10 mx2.zoho.com @ 20 mx3.zoho.com @ 50 Whats the problem?
notes issapeared after turning on network
I created 2 notes on my android device. After I got home I turned on the wifi and realized that those notes are not in the app on my android phone anymore. I signed in to zoho account and I can still see them. How can I make the notes appear in my android app? I didn't move them and they dissapeared.
Posts to Facebook
I have several accounts that aren't posting to Facebook. What's up?
Can't login with my other account
Hello, I have a problem when logging in with my other account spall01@zoho.com. Unfortunately, I get the message that the password is wrong. I can not reset the password, because my old provider does not exist anymore and I can not open any emails. Unfortunately I forgot to change my Primary E-Mail address. What can I do now? Can you help me and send me a password reset link to this address?
Invetory value is visible even after hiding the purchase price to user
Hi, we hide the purchase price for sales staff and enables inventory reports for them since they need to check lot of reports , but when we enable the Inventory Reports, they can also see Inventory Valuation Summary, which is a BIG BIG bug in my opinion. With one function you want to hide the purchase price from them but it got of no use if they can access the inventory valuation summary. So i think, when we hide the purchase price from one user, inventory valuation summary should not be visible
Cannot send reply with the Help Center
Our customers are experiencing issues using the Help Center. Whenever they try to add a ticket or reply, the "Send" button is grayed out. Did someone had this issue before? Unfortunately Zoho internal support could not help us in timely fashion.
IMAP problem!!!
A few hours mail does not work through imap. Klien Thunderbird. Mail on personal domain. imappro.zoho.eu. Through the browser everything works! ((
I cant create a new user in Zoho Mail
I'm trying to create a user with the following e-mail: contato@srfadini.com.br But it says that the user already exists. Obs: I can't seet is showed on user detalis list.
Blocked account - cannot send emails
Hi, i'm not able to send emails from my account. It says Su cuenta contacto@..... se ha bloqueado debido a motivos de seguridad. Tipo de bloqueo: Correo saliente bloqueado. Please I need to unlock it asap. Thanks in advance
Outgoing disabled
Dear Zoho Team Our email address reservation@mahaputrahospitality.com outgoing is disabled. I have tried to enable via mail admin control panel but the access is restricted. I looked at our sent item and found that there are some unrecognized sent items in it. I have charged the password so kindly activate our outgoing email again. Sincerely Surya
Problema api v2.0 /Campaigns/search
Buenos días me llamo jose manuel, las pruebas las estoy haciendo desde el cartero. mando llamar la api con la siguiente url https://www.zohoapis.com/crm/v2/Campaigns/search?phone=122 y con su correspondiente encabezado Autorización = token de autorización la respuesta que recibo { "código": "INTERNAL_ERROR", "detalles": {}, "mensaje": "Error interno del servidor", "estado": "error" } Espero que alguien me pueda ayudar. Saludos
How to compute net total from a total
Please give me the correct syntax. See attached snap shot. As you can see it does not give the correct Net Total.
Access Ticket and Thread information in a custom function to send email
Hello, I have a custom fonction which looks like this : sendmail [ from :zoho.adminuserid to :crmAccountWatchers subject :"[#" + ticketId + "] " + contactName + " from " + accountName + " has submitted a new ticket on 360Eyes Support" message :"Zoho Desk CRM Account Watcher notification A new ticket has been submitted at " + createdTime + ". Department: 360Eyes Support Account: " + accountName + " Contact: " + contactName + " Email: " + email + " Classification: " + classification + " Priority: "
SPAM breaking Workflow
We have two problems related to SPAM and Workflows. I have used a Workflow to prevent New Tickets from being opened by the Email "channel". The workflow sends an Email alert back to the originator with instructions to use our Portal. Since there is no way to prevent the email from opening a ticket, the workflow also closes that ticket. Two other Workflows are triggered by all tickets opened or closed that were originated by any "channel" other than Email to handle normal Open/Close notifications.
Account and Password reset
I forgot my password and i have misplaced the phone and sim i used in creating the account. Kindly help how can i retrieve my email acccount:- morenike@dewiaoptions.com I hope to hear from you. Please it is very urgent, Thanks
Zoho Desk API: Contact ownerId should be optional?
Hi, according to the Zoho Desk API docs, when I create a Contact, the ownerId field should be optional: https://desk.zoho.com/DeskAPIDocument#Contacts#Contacts_CreateContact However, when I create a contact with "ownerId": null, I get the following 422 response: {"errorCode":"INVALID_DATA","message":"The data is invalid due to validation restrictions","errors":[{"fieldName":"/ownerId","errorType":"invalid"}]}. I think this only started happening today, because I'm fairly sure we have successfully
mail blocked
today only i created the zoho mail account but i unable to send mail it shows unable to send message;Reason:554 5.1.8 Email Outgoing Blocked kindly rectify this problem as soon as possible
Linking CRM contacts and accounts to Desk via API
Hello, My system has a set of accounts and contacts that I would like to sync with Zoho Desk and Zoho CRM using the APIs provided. I have already written code that syncs my accounts and contacts with Zoho CRM and now I am trying to do the same with Zoho Desk. The problem is when I link them with the GUI provided the Desk records have zohoCRMAccount and zohoCRMContact parameters that I can't seem to be able to set via the Desk API. Is there some way I am missing to set these parameters via the Desk
Some messages on ticket message threads are being displayed in collapsed mode
This is a rare occasion but it does happen anyways and our users get confused when it happens. You need to press on the title bar of those messages to be able to uncollapse and read them. I couldn't find any relation between those occasions/tickets/threads. Refreshing the page doesn't change anything.
Addresses not showing up in address or map search
I have a couple forms with the address field and try to use the search and map feature of the address field and type in addresses I have lived at before for testing and it is not able to find them. They only way they show up, is if I also enter the county or township that the address is in. I have NEVER had to do that on a map look up field before. The address field will be filled out with information that is quickly obtained such as street number, street name, city (state is always the state that
Pinterest Blocks Website
Pinterest wont allow pinned material from my Travel website. They seem to view it as possibly leading to spam. I have used their Contact Help Page to try and have the blacklisting removed but is their anything that can be done by Zoho? The website in question is http://dordognetravelguide.zohosites.com Thanks
Zoho campaign emails are not being delivered to Office 365 mailboxes
Hi None of our Zoho campaign emails are being delivered to Office 365 mailboxes. Campaign emails are delivered to other email systems eg. gmail We have run Office 365 message traces and there is no record of the email arriving so Microsodt systems are not receiving the email. We have also tested it with alternate Office 365 tenancys so the problem is not specific to one office 365 tenancy. Is this an issue with Zoho delivery systems or are there any specific tweaks that need to be configured? Many
Unable to download tasks list in PDF or even give print
Hi I am Unable to download tasks list in PDF or even give print. And this problem is cropping up again and again. See attachment for clarity
Card Scanner App isn't transferring all the data to the CRM
Hi Team, When we are scanning business cards I am finding that the data looks good in the app but when I hit upload there are a bunch of fields that aren't migrating across to the CRM. For example mobile phone number, Title, address. Is there an extra set up function that I have to complete? Cheers,
Keyboard shortcut is not customizable
Hello! In Zoho Mail I can't edit the previous and next keyboard shortcut because it keeps reverting to the default keys UP & DOWN arrows. Thank you.
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