My Account Show usage over 5GB but there are very less emails in the inbox
Hi Team, My account is getting continuosly blocked because it says I have crossed 5GB limit for my email address (support@kangarupolymers.com). I have deleted everything from my account & only kept importatnt emails but still the space allocation shows the space has exceeded. Can you please review my account & let me know what to do in order to see the free space. Thanks Varsha Shrivastav
.zdoc files in WorkDrive
Hello, I recently moved from Zoho Docs to WorkDrive. Everything is working well except for Zoho Writer documents from Zoho Docs. All of these documents have the .zdoc extension, and are apparently not recognized by WorkDrive. Is there a way you could have WorkDrive automatically recognize these .zdoc files as Writer files, or convert them to a file that is compatible with WorkDrive? As is, there is no efficient way (that I know of) to convert these files to ones that are recognized by WorkDrive.
The listsubscribe method in the List Management API for Zoho campaigns doesn't work anymore.
Hi, It seems that there is a problem with the Zoho Campaigns API currently. When trying to subscribe a new user in a list using the listsubscribe method, I receive a response code of 200 but the response is empty. Everything was working perfectly before. Was there any changes to the API? Thanks $postField = [ 'authtoken' => ZOHO_AUTH_TOKEN, 'scope' => 'CampaignsAPI', 'version' => 1, 'resfmt' => 'JSON', 'listkey' => $_REQUEST['listKey'], 'contactinfo' => $zohoFormatedDataAsString
Zoho CRM and Zoho inventory mismatch
The Address Information in the Zoho CRM's accounts and contacts has only 1 Street field, while the information in Zoho Inventory have 'Street 1' and 'Street 2' (both for billing and for shipping). This mismatch means that only 'Street 1' information is synced with the CRM. Might be a good idea to fix this issue.
Zoho site subscription issue.
Hello, My zoho site subscription worked but I got charged twice and when I go to my billing options I can see twice the same thing. See attached screenshot. Can you please cancel and refund one of the subscription and make sure my live website www.droneconsultingpros.com stays online? Thanks! Benjamin Bardy
Analytics isn't syncing all of the CRM data I need...
Hi, I have a module in CRM that I am trying to get to sync and link with my CRM accounts for reporting in Analytics, but it's not pulling the data. The module is called "Negative Reviews" which is associated with each individual account in the CRM. I've attached screenshots of my Sync settings and of the data I am getting
Program Windows and Start Menu/Toolbar Freeze When Remoting In
We are currently on the trial version of Unattended Access testing for our company. We have encountered a major issue where sometimes when remoting in we cannot manipulate any of the program windows, click on the start icon or anything on the toolbar. However, you can open things on the desktop but once they are open you cannot control it. Using the Quick Launch option we are able to open apps like control panel among other things...but cannot do anything with the open window. We have found a workaround
Mobile Site Disable
Hi, I would like to disable the UNFRIENDLY MOBILE SITE, this is really annoying for the mobile site. How do i disable it in this matter? Thanks
This Operation has been restricted. Please contact support-as@zohocorp.com for further details
I am getting this error when I am setting my domain: https://www.kiranojha.tk/
Disappearing emails
Dear Zoho Team I seem to be missing a lot of old emails. Anything after a year old has vanished from my account without trace. Please advise how this can be rectified as I need access to these emails ASAP please. Thank you in advance for you help
Account
I deleted an email account: jadenwright@zoho.com and I need the email account reopened I don't need to recover any emails just reopen the account.
Help !!! My account is inactive
Hello , yesterday i tried to login to my mail arfxoui@zoho.com and i recieved an alert saying that my account is inactive , itried to contact the zoho mail team and none answered me . any help ? i appreciate it ,
Support has not responded for 2 days
Dear zoho! It has been 2 days since I provided the necessary information to disable the the ip access. 2 days I am waiting for an answer from you and nothing happens. It's already Monday and I need access to my mailbox, since the whole business is tied to it! I ask you to take urgent measures so that I can fully return to using my account! Reference number is ## 29038743 ##
ERROR_CODE :550, ERROR_CODE :5.7.511
I can't send emails to my clients. When i try to send something i get back the following email This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. yevheniia.fesenko@ua.atlascopco.com INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.511 Access denied, banned sender[185.20.209.248]. To request removal from this list please forward this message to delist@messaging.microsoft.com.
Microsoft blocked our e-mail account?
Hello Started getting error messages from microsoft? today about us being a spamming address.. Not from all of our recipients, but from some. Tried microsofts quide below forwarding the message to them, but it was returned same way. Do you have any suggestions where the problem might be. This is quite annoying problem if we can't reach all recipients. Error message: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of
Above 4 MB attachment Mails getting sent multiple times, Outlook sent items does not show sent mail where as Zoho sent items show multiple entries
Hi, when I am trying to send any mail with an attachment (file size above 4MB), it gets sent to recipient multiple times. the mail is also shown in Zoho sent items for the multiple times but at the same time it is not shown in outlook sent items and shows in outbox. this is happening since 10 days and it is really annoying when it gets hit at Client's mail box multiple times. i actually have to delete the mail from outbox after i see the ZOHO sent items (whr it shows the mail sent multiple times).
Acces denied banned sender
Hello, Today I was trying to send some mails but i keep getting this error: delist@messaging.microsoft.com INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.511 Access denied, banned sender[185.20.209.248]. To request removal from this list please forward this message to delist@messaging.microsoft.com. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653. AS(508) [SN1NAM04FT048.eop-NAM04.prod.protection.outlook.com] Can you help me try to solve this probem? Thanks Regards
Domain settings not working
Hi, On Zoho Sites, I would like to change my primary domain and delete some old domains I do not own anymore but it did not work When I click on "make primary," nothing happens When I click on the red cross to delete the domain, the pop up appears and I click on "ok", the pop up disappear but nothing happens I tried to contact support but that did not work either Even if I click on the "send" button nothing happens Is there a bug? What could I do? Thanks! Have a nice day, Fanny
Problem with re-enabling incoming mail!
Hello! After accidental disabling I cannot re-enable incoming mail for our users. Please enable it for all accounts that have this important function disabled in @aztsbaku.com. Thank you in advance!
CRM Lead to Desk Via API
I'm trying to create a new ticket in desk when a new lead is created in the "Leads" module using a custom function in Workflow. I'm using the Desk API and postURL function to do this, but keep getting the following error message: { "responseText": { "errorCode": "UNSUPPORTED_MEDIA_TYPE", "message": "The given content type is not supported. Please provide the input Content-Type as application/json" }, "responseCode": 415 } And here is my code: lead = zoho.crm.v1.getRecordById("Leads",
Cannot save a page or publish a site
Dears, This morning I found a problem in zoho sites. After change some pages and press the save button, the sitebuilder don't save. No messages are show. Then, I try publish and the sitebuilder freeze with the message "please wait...". I wait about 10 minutes and reload the page. Then i noted, all changes are not saved. I repeated the process (edit and save) then I reload (without publish) and check that changes are not saved. Please, can support check what is happening? The page link is: https://sitebuilder-638690283.zohositescontent.com/builder
Full Unsubscribe Link Shows Up in Footer
Weird little problem — in my footer, it includes the entire, ugly link to unsubscribe. Anyone ever seen anything like this?
INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.511 Access denied, banned sender[185.20.209.248].
Hi- today i am unable to send messages to microsoft and of course when i forsward the message as requested that gets bloked too. Please help! INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.511 Access denied, banned sender[185.20.209.248]. To request removal from this list please forward this message to delist@messaging.microsoft.com. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653. AS(508) [CO1NAM04FT018.eop-NAM04.prod.protection.outlook.com] Thanks Lizzie
Error on email template removal
Dear Zoho Support, there is an error in browser console when we try to remove an Email Template: vendor-bf39d39c35e553df04a911945d4c5749.js:1261 DELETE https://books.zoho.eu/api/v3/settings/emailtemplates/40885000000511344?organization_id=XXX 400 (Bad Request) (I have replaced org id with XXX). What we do is just click on remove/trash icon for an Email Template (Books > Settings > Automation > Email templates). Then we confirm the popup about setting the default template for the contact related with
Forwarding notification to external mail
Hi I have a problem I would like to receive notifications about the new ticket and the reply to the ticket, to the gmail mail I would also like this ticket to be sent to gmail mail Is it possible?
ERROR: invalid element paid_through_account_id
Hello, I received this error when trying to add a billable expence on my Android mobile. invalid element paid_through_account_id It would save it, as long as it was not flagged as billable. Once I clicked the toggle, it came back with this error. I can make the expence billable from my chromebook and Win OS. I have the most updated version of the mobile app installed on my Samsung S9.
Span Tickets
Hi I would like to disable the anti-span in my Zoho Desk. What I need to do ?
Sync issues between Mac desktop, web and iOs device
I'm migrating between Evernote to Notebook. The Mac desktop has all the data correctly and works fine. However when I look at both the web data and iOS they're missing data. both the web and iOS show exactly the same missing data, it's as if the sync will no longer add the additional info. I've deleted the app on the iOS device and reinstalled but the same problem occurs Any suggestions please?
Files shared to the new Zoho account are not visible / Sharing does not work
I am trying to move my data from a @zoho.com to a new @zoho.eu address due to legal issues. So I set up the new .eu account. Then I tried to share the important files from the @zoho.com to the new @zoho.eu account. When everything will be finished I intend to close the old @zoho.com account. When sharing I am already getting an error message like "Oh, oh! There was an error when sharing this document! Wait a bit and try it later again." - Well, I am getting this message for some time past, and I
Problema com e-mails duplicados
Olá, estou enfrentando alguns problemas com uma conta de correio. Acontece que sempre que envio e-mails pelo Outlook 2013, eles duplicam, vejo tanto na caixa de enviados do Outlook como do Webmail. O mais estranho que em alguns casos, eu envio o e-mail e o destinatário as vezes recebe mais de uma cópia do mesmo e-mail, já houve casos de o destinatário receber 8 e-mails. Reparei que em outras contas que eu criei no painel de administração não ocorre este problema. Uso toda a configuração como IMAP.
Two of three accounts with this error 554 5.1.8 Email Outgoing Blocked
Hi, Recently two users try sending mails from portal mail web and don't is possible by this error (554 5.1.8 Email Outgoing Blocked) and uin the bottom of screen appear a menssage: This account is bloqued for security reasons. I try change status in admin panel but a message said: This option is only disposible for pay users. I don konw why this happening.
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked
I am not able to send messages. Out going is blocked. Please guide me.
File Download
Hello Sir Please find the attachment and guide me how can I resolve this issue.
Openurl/iframe opens the url in a new window instead in the frame
This functionality was working fine in my application for years, but after the security update, I experience this issue. I've 100% simplified my application but the issue remains: I've an HTML page with 2 named frames htmlpage miframe() <%{%> <iframe height='500px' width='100%' frameborder='0' allowTransparency='true' scrolling='auto' src='https://creator.zohopublic.com/arturoacedo/test-zc56/form-embed/Untitled_Form/4A4x4zVJ9dkj5TaBEsvwgMPvJ6wM3PJKwM1Sk4Yz7yRNS8aAKOYjrQMFmHvBDgtOR1pFVBBf2UXMRhK28jSnrWNdOumdKva5jNvf'></iframe>
Not able to add new user
I am not able to add new user. devesh@enayaalquswa.com is admin email id. I am trying to add riaz@enayaalquswa.com.
Timestamp for Chats in Zoho Desk
I am trying to assess the volume of chats we receive and at what times through the chat feature in Zoho Desk. Unfortunately I cannot seem to get a report that pulls the accurate time that the chat occurred/ was submitted. I was trying to get the information through the "ticket created" times, and due to the variation in the time delay between the time that the chat can be concluded and when it gets converted into a ticket, it was not possible to accurately know the time that the chat actually occurred.
Login limit
Hello. I have developed an app that -among other things- allows the user to upload images. This app is the front-end to a report generator hosted in a remote server. Since Zoho Creator doesn't allow to automatically download images (via API or the like), I developed a script that automatically logs in, retrieves the images URLs, downloads the images one by one, and then logs out. Last friday, after I ran this script many times, it stopped working. When I tried to manually log-in, a "Login limit reached"
Duplicate Emails Sent from CRM
When I send emails from Zoho CRM (i.e. Click the "send email" button in CRM), it shows the email as having been sent twice. Any idea why that's happening?
Email Delete
hello i have used a wrong email address to create a new zoho account kindly help
sync mobile configuration
Ive been accessing emails via mobile app, but today when went to access, it said access denied, you need to configure mobile sync. What is this? How come this has suddenly stopped me accessing emails via mobile?
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