When activated free trial, all emails sent disappeared
Hello, I sent and email from inside zoho crm last week just before I activate the new mail functionality through free trial, now I see that that mail, along with some others have disappeared. Seems like it was more recent mails sent from within zoho are affected. Is it a common problem? how can we fix it? Thanks!
Unable to compose new email
Dear Zoho Support, When I compose a new email, I am unable to type or paste into the text area. Email recipients, subject can be typed but the whole text area doesn't respond. Noticed this issue on 13th Dec 2018. Regards, Team WAMPL
5.1.8 Email Outgoing Blocked
Hi. I'm unable to send any e-mails with the following error message continuously popping up: "An error occurred while sending mail. The mail server responded: 5.1.8 Email Outgoing Blocked. <a href=https://www.zoho.com/mail/help/usage-policy.html target=_blank>Learn more.</a>. Please check the message and try again.". Could someone please fix it for me? Thanks
Email Sending Issue on my client account
Sir, Effected Email ID is : menon@greenturncw.com Error is : Unable to send message ; Reason: 554 5.1.8. Email Outgoing Blocked Kindly let me know the reason and please enable outgoing for my email ID. Regards Madhu
Client Contacts GDRP Consents in Zoho
Hello, when will you implement a GDPR consent functions/ fields (the same like in Candidates module) to a Contacts. We should have their consent as well. Thank you Miroslava
state change rule
Dear,
I have a rule called: Switch to: Closed waiting for client response.
Which has a series of conditions. One of them implies changing after a certain time (45 HH) from one state to another. State1: Waiting for Update to State 2: Closed pending customer response. (Image 1)
I changed the status of many tickets on December 4 at 11:21 am so today December 11 at 11:21 should have changed.
The problem is that he did not. Attach example evidence for ticket # 4262. (Image 3)
Deputy working hours
'Empty' Kanban Slot
I created a Kanban report based on a form, grouped by a specific field. The field is a drop down with four different options. Even with four different options, the Kanban always displayed an extra 'Empty' option to move items over to. Is there any way to get rid of this? I don't have an empty selection for the field and wouldn't want some of our users to drag items to this column and disrupt our workflow commands.
Zoho Recruit not going to Zoho CRM Leads
I have determined an issue in Zoho Recruit that if it is associated to a job it will not cross over to Zoho CRM Leads, Is there a way so when they complete job application it just sets the status as new.
No longer able to delete mails via IMAP
Hi, the mail client I am using is no longer able to delete mails via IMAP resulting in all my mails being fetched over and over again. This has been working for years without problems but suddenly stopped working today. After having investigated it turns out that my client issues a STORE FLAGS command to replace all FLAGS with "\Deleted \Seen" before doing an EXPUNGE as any normal IMAP client would. As per RFC3501 your server responds with a FETCH with status OK, however, the flags are not replaced
I can not edit client portal
Dear,
Help I can not edit the fields so that my clients do not see some options.
I need you not to see the "Comment" option from your portal. (Ver imagen 1) I can not edit anything (Ver imagen 2 and 3)
Necesito el código ZB para mi cuenta
Hola buenas noches. Necesito el código ZB para poder actualizar mi CNAME Gracias por la ayuda, saludos
Problem with login to SMTP for finance@stabovita.com.ua
Hello, I have a problem with login to SMTP.zoho.com. Account finance@stabovita.com.ua, port 465, SSL. I've tried change the password, with new password nothin changed - client say - authentication failed
Forwarding a Google G Suite Group email with domain email routing
Hi! I tried to forward or redirect our support email, that is a G Suite group email, to Zoho. However the instructions at help.zoho.com/portal/kb/articles/forwarding-your-support-emails-to-zoho-desk seems to be wrong, they didn't work and after some investigations I got another solution working, see below. Could you confirm that my working solution is ok from your point of view and not break anything in Zoho? My working solution: As Single recipient use our own support email, i.e. support@mydomain.com
Email sending through SSRS Reports getting timeout
I am getting timeout error when sending Email through SSRS reports. Error msg: emailextension!WindowsService_20!150!03/11/2013-17:52:06:: e ERROR: Error sending email. Exception: System.Net.Mail.SmtpException: The operation has timed out. at System.Net.Mail.SmtpClient.Send(MailMessage message) at Microsoft.ReportingServices.EmailDeliveryProvider.EmailProvider.Deliver(Notification notification) Environment: OS: Windows server 2012 Mail server: org (domain) Azure SQL Please find the detail
No fue posible enviar el mensaje;Motivo:554 5.1.8 Email Outgoing Blocked.
Estimados señores, Al querer enviar correos me sale el siguiente mensaje: No fue posible enviar el mensaje;Motivo:554 5.1.8 Email Outgoing Blocked. Y cuando quiero enviarme correos, sale el siguiente: Ya liberé la capacidad de mi correo, por favor necesito su ayuda pues es mi correo corporativo: Quedo atento. Gracias, saludos. David
The writing area is inactive
Hello guys, the writing area is inactive. I tried to use another browser, but it did not work for me. I need to answer my clients and I just can not. Can someone help me?
Outgoing/Incoming disabled
HI Incoming/outgoing was disabled for the account abdul.latheef@arabian-dynamics.com, because of storage being full. Now, we have deleted many of the earlier emails, and the storage is less than 50% utilized. Can you please enable incoming outgoing email for this account. Best regards,
Cannot invite new users
Hello, I am on a Finance Plus trial with a focus on using the Inventory application. I only have one user (the owner) able to access anything. All other users are "pending" and they never received their invitations. Invitations are not received on gmail.com, our business G Suite accounts, or on outlook.com. I created a zoho.com email and invited that one, the invite was received. It appears that the Zoho application is having trouble sending the email to other domains. See here: https://mxtoolbox.com/domain/zohoaccounts.com/
552 5.1.1 Mailbox delivery failure policy error
Hello I tried to send an email and it gave me the message: Unable to send message;Reason:554 5.1.8 Sender Address Blocked Can someone please unblock my account so I can send email again? My email is comercial@red-solutions.com Also when somebody send a email then appear the next error Error remote response 552 5.1.1 Mailbox delivery failure policy error I dont know why that is happen again. Thank you. Juan
Ticket Comment Formatting problem
Yesterday or possibly the day before I started noticing that when I add comments to tickets Zoho adds line breaks. I try the Clear Formatting button and save my ticket but the line breaks remain. I have to go edit my comment again, clear formatting and look for weird added line breaks to manually remove. This didn't happen prior to a day or two ago. Can someone please comment? Thanks OS: Win 10 Browser: Chrome 70 Edit to add more info: paste some data in a comment > ctrl + a > clear formatting >
No Email
Hi cant write emails now?? is there a problem? David info@newa.expert
Receive emails but not send
Hello, I have various emails in my inbox that need answering, when I go to do it the blank space you type on is not "live" and I cannot write my email. Nor can I copy and paste anything, of course not. I guess the only way would be sending them as an attachment which is too laborious and far fetched, can you please help? Many thanks
Link Facebook
It'll let me link my business' Twitter pages, and Instagram pages, but whenever i try to link my business' Facebook it says there's an error and to try again later. Please advise.
Logging off user in server 2012 closes Assist session
I some times need to log users off a RDP server, When i log them off, 9 out of 10 times it logs me off the Assist session. Real pain if I need to do a few users or need to do something right after and I have to log back in tot he unattended session.
I Cannot Open Or Move My Email In The Desktop Client
when i launch the desktop app in win 10 and click a email it will not open for viewing, nor can i delete or move the email. tried uninstalling using revo uninstaller, and reinstalling but i still have the same issue. any suggestion on how to fix this would be greatly appreciated. thanks in advance.
Subdomain stripping doesn'work anymore
Subdomain stripping doesn'work anymore since about 12 hours. Before, everything worked without any problems
storage of my email full
hey please help i have the storage of my email raheel@ceheath.com 4.66 GB of 5 GB Used and I deleted all mail and now i dont have any email in my account but the storage does not change, even after i delete emails, How to fix it please
Formatted Resume- New Standard Template
We can no more configure what to share with a formatted resume. We have to share email addresses of our candidates with our customers. Is there a way to configure what to share with customers through formatted resumes? Standard template It automatically deletes emails and references Also the header and footer areas so primitive to create good formatted resume formats.
Total hours issue(?)
Hello, we are a bit confused because when testing the Zoho Project we ran into this issue(?): We opened and assigned a new task with these details (for example): - work hours per day: 10 - start date: 12-12-2018 00:00 - due date: 12-13-2018 00:00 - duration: 2 days (20 working hours) The problem is, we can add even 60 billable hours under the log hours and set the task complete. Afterwards the system will close the task and add this 60 hours to the total of the project, although there will be -40
i can't assocate associate candidates to job openings through API
Hello, I try to use this method https://www.zoho.com/recruit/api-new/api-methods/associateJobopeningMethod.html the return is always the same : <?xml version="1.0" encoding="UTF-8" ?> <response uri="/recruit/private/xml/Candidates/associateJobOpening"> <error> <code>null</code> <message>null</message> </error> </response> no error code, no message to help me debug My API token is Ok because the method addRecords works Can you help me please ?
JobOpenings API calls returns empty list
Hello, Since yesterday, all our API calls regarding the JobOpenings module that previously worked now return an empty list. Endpoints used: getSearchRecords getRecordById getRecords They all return an empty list instead of the specified Job Openings.
Zoho Reports Database
Hi! I have a database in zoho reports but when you migrate to zoho analytics I cant view my database, Can you help me to solve my issue? Cordially Edgar MOntoya
Error in the searches
Hello! All the search code lines to Zoho CRM and Zoho Books are giving error. I can not use "GetRecords", "GetRecordByID", SearchRecords ", etc. All the forms in which I have those searches give me the following error {"message": "Invalid Ticket Id", "code": "4834"} I need help, my company uses the application created in Zoho Creator integrally so we can not currently operate. Thanks in advance best regards.
Closing a note within a group
When editing a note with my PC on notebook.zoho.com. In recent days I've noticed if I'm editing a note within a group that when I click on the X to close the note instead of it closing, the dialog to move or delete the group pops up instead. So I have to click to the right side of the X to actually close the note. This only happens with notes contained within a group, stand alone notes in any notebook close as they should. John
Cannot Match a Transaction Manually
Trying to match a bank payment with two invoices and facing the error. Kindly check the screenshot.
All the bars in all my bar charts are one color
Anyone else having this issue? Mentioned it 4 weeks ago, was told it was being looked into.
Not receiving helpdesk notifications through outlook
Hi there, I have notifications enabled through my Zoho Desk settings, but I don't receive notifications through email (outlook). I compared them to my colleague's settings that are the same. Is there any recommendation you can give, is this a known problem? Thanks for your help
Accidentally deleted important mails.
Hi, My mail storage got full recently, and i was trying to make space when i accidentally deleted some important mails. Is there anyway i can recover those mails? Please help! Sparsh Seth
nao comsigo validar o dominio
Realizei as configuraçoes na "locaweb" (responssavel pelo registro do meu dominio), Meu dominio "aleatori.com.br" Fiz as configurações do TXT e do CENAME, porem a o tentrar validar o dominio nao funciona. O que devo fazer?
INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :"JunkMail rejected - sender-of-o53.zoho.com [135.84.80.218]:21785 is in an RBL: SORBS
Hello, I am trying to write to one of my clients, and I have the same problem always: INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :"JunkMail rejected - sender-of-o53.zoho.com [135.84.80.218]:21785 is in an
RBL: SORBS - Currently Sending Spam See:
http://www.sorbs.net/lookup.shtml?135.84.80.218" The error only occurs with this client. I supossed that SORBS added the Zoho server IP in a spam list. ¿Can you help me with that, please? Thank you.
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