No Auto Assign for CSV Tickets
Hi, So we have been using Zoho Desk for a while now and most of our tickets we either get via Email or via a CSV dump. We want to auto assign these tickets to our agents based on certain criteria however, the system only allows for Email tickets to be assigned via Round Robin. CSV tickets have to be assigned manually. This is definitely an issue. The Round Robin should apply irrespective, of the channel of the ticket. Regards.
Please help to recover deleted email over the last 14 days.
Hi, I believe my kids accidentally deleted my emails on the mobile app over the last few days and i cleared the trash without checking. could you help to recover them? thanks a million. Karl
Other Territory is able to see and manage Admin's Record
My role is an Admin for the account. I have created two territories for my business interest namely 'PH' and 'MY'. I have also created another user and assign it's profile type to be Territorial Admin, a type of profile that I have created specifically for the user, and its Role is a 'Recruiter' and this user will be managing PH territory. In Role type, Recruiter should not have access to view the admin's Records. However, I have found out that the user is able to view a job that is in the admin's
Error while adding domain
Dear Sir/Madam, While I am adding my domain it is telling that "his Operation has been restricted. Please contact support-as@zohocorp.com for further details." Domain Name: UPIQPBANK.COM kvrscientificservices@gmail.com Please rectify this issue at the earliest.
A few problems in Books integration with Desk
1. If I change the item name on the invoice, it no longer associates the invoice with the ticket. 2. If I change the item name to an existing item, it does NOT honor the price list. 3. I feel that time should be billed in quantity, not in dollar amount. For example, if it is 15 minutes at $100/hr in the ticket, it should show a quantity of 0.25 at a price of 100.00.
Cuenta Bloqueada
Me podrian ayudar con este problema , tengo las siguientes cuentas bloqueadas , posiblemente por mal uso de la plataforma. adjunto cuentas de correo : admon.vycir@grupovycir.com humberto.rivas@grupovycir.com
Missing Attachments in ZohoDesk
Yesterday we received an email with 10 attachments (5 pdf and 5 eml), but when we looked at it in ZohoDesk, we only see 5 attachments (only the 5 eml). Note: Our tickets in ZohoDesk are from our Gmail box. We checked in Gmail and it showed us all the 10 attachments. A support ticket was sent yesterday and still awaiting response. This is a critical issue for us. Please assist asap.
Supplier quotes in ZohoCRM
I'm currently working on an installation for a client of mine. When creating a deal their specific business requirements are as follows: - They ask for a quote from their supplier (they are a services company so it'll be software licenses and the like). - They then use this quote to quote the customer, includng a markup. My specific issue is that I am trying to create a new module for supplier quotes. I'd like very much to be able to include the "Product Details" section that is in the current
Ability to Edit Forms by Multiple Team Members
Two part question: (1) Will you be adding the ability for multiple people in a company to edit forms? Having only one person able to edit a form drastically reduces the usefulness of the product for a small business using Zoho One. Your competitors allow multiple editors on their products. (2) The ability to "change ownership" on a form (a workaround to allow someone else to edit), doesn't seem to work properly. Will you be fixing that? Support suggested trying a different browser. I did. No
editing sheet cells in the edit bar
if I overwrite & hit return, the cell remains *un*edited :(
Change portal name
We have created a portal with name "acclyne" and ended up deleting it with the intention to create a new one but now we are not able to create a new portal with "acclyne" name which is our company's name A portal with this name already exists. Please try another name.
Combine two or more contacts to single Customer Portal
hello, i have a customers that have more than 2 schools ( I am dealing with schools). but everytime, my customer have to provide different login for view one school. then logout from that and login to another school. this process is very boring for my customers and as a result they do not use customer portal. Please provide a facility to login with single login id and access more than one school with customer portal. I have discussed with zoho team when they came to surat, gujarat at 7 oct, 2018.
Zoho Assist Shortcut Disappearing
After installing the Customer PlugIn it works and brings up the "join session" box but after a few days it stops working and brings up a shortcut is invalid message. This has happenned on several customers PC's.
Absolutely need to turn off auto-email notifications
Hello, Our email inboxes are getting swamped by the deluge of Zoho Projects notifications about every little change. This seems to happen even when i uncheck the notification check box. The tool is great but it's spamming our team and most importantly it's spamming our clients. The last responses on this topic are from a year ago. Is there any progress with turning this mindless emailing off? At this point we'd rather have no email at all than this.
Developer Needed
Hello I'd like to find an experienced developer to help with a books API integration into our existing custom software application. We've integrated quickbooks but would like another option for our customers. If any are interested I would love to talk to you! Thx
ICICI Integration Migration
I migrated to the upgraded version of ICICI integration. Then after feed sync I have double entries of all my bank statement. How do I get rid of them? I can't match them with the older ones too... Apart from exclude is there any other option to get rid of these double entries?
Can not send or accept emails reason 554 5.1.8
Hi, I am getting this code and have cleaned emails and still does not work and I can not email you to tell you about it please fix asap this is causing unjust delays in my emails
Zoho Sites and Zoho Survey
I need to put a Zoho Survey in my Zoho Site. It is easy enough to publish the survey and embed an iframe. That much I got down. However, like many on the internet, I struggle with getting rid of one of the two scroll bars. In numerous user experience surveys, my users have complained about the annoyance of having to deal with two scrollbars. In many cases, people site this annoyance as a reason they do not finish the survey. Being an academic researcher, I rely on people participating in surveys
Posting at the Wrong Time
I have been scheduling posts using Zoho Social for a specific time (6pm). However the posts are not being posted to Facebook or Instagram until an hour past the designated time (7pm). When I look back into Zoho Social it shows it was posted at 6pm however in Facebook and Instagram it shows it was posted at 7pm. I have double checked the settings of the user that scheduled to post in One.zoho.com and they are the correct settings (MDT). How do I solve this problem so the posts are actually being
Updating fields on leads/contacts via API v2 no longer triggers workflows
We recently switched to using API v2 for our integration. We update certain fields on users to be able to trigger workflows, however this no longer works. The fields are being updated correctly on the contact or lead, but no workflow is triggered. When I manually update the field the workflow triggers correctly. We need to get this back up and running as soon as possible. Anyone any advice regarding this issue?
Docx / Xlsx files being cataloged as .Zip when attached to a Bug
Hello there guys, Just as the title implies we're having certain issue given that when we attach a .docx / .xlsx file on BugTracker it's being indexed as a .Zip file and when we try to open the file directly from the browser the "Default" app to Open it is automatically directed to WinRaR/7zip/WinZip which gives us an error Apart from that when we select that we want to open that file with any other App (Office in this case) the browser itself resets after we close this window/thread and we have
JSON Response
Hello, Can someone tell me what I'm doing wrong, I want to fetch the tax_total from Zoho Books using a geturl function. The function which I made is written below: //API Books headerMap = Map:String({"Authorization":"Zoho-authtoken <auth_token>"}); x = getUrl("https://books.zoho.com/api/v3/invoices/" + X + "?organization_id=6231230351",headerMap); //Fetch JSON for MultiLine input.Response_Books_Get = x; //Get Total_VAT response = x.getJSON("invoice"); result = response.getJSON("tax_total"); input.Tax_Total_Tekst
Autoresponder doesn't take some subscribers from segment
If old subscriber get a new status from Zoho CRM and Zoho Campaigns takes him to segment the Autoresponder doesn't take this subscriber for mailing. Only new added to Zoho Campaigns subscribers takes parts in Autoresponders
Mac app crashes within seconds of opening
I started moving from Evernote to Notebook recently, using the Mac app. I imported several notebooks and all was well. Then suddenly the app started crashing within seconds of opening it. I tried to uninstall it and reinstall it, but I must not have found all the files that needed to be deleted because it still shows my notebooks when I open it (had I totally uninstalled it, I assume I'd need to log in again). I don't know what else I can do, so please help me troubleshoot this. Otherwise, I can't
Android 9 Login issue
So a few of us in the organization are having issues loading the cinq app on our mobile devices. Most of our phones have recently (yesterday) updated Android 9, so our devices are up to date - and we've all uninstalled and re-installed the app, but after sign in - we get an error message that just says "sorry...something went wrong" and will not proceed. Is there anything we can do to make this app function on our devices?
Audio Notes disappeared and are lost
Just started using this app, really like it, except a few things. But one issue I wanted to report was in losing some notes. I took some audio recordings on the iPhone app, then I opened my Mac app and the new notes were not showing up. So I then opened my phone again and they were gone. Is there a problem in syncing where one copy could overwrite the other? Also, not sure if this helps, but at some point during that process I installed and logged into the IPad app. But I can't remember if that
MAIL - Server unavailable
Just signed up for ZOHO. I am trying to set up my mail for the first time, but I get the "Server unavailable" message. Is that really happening on my first day? Boo...Please help!
Can´t visualize the column of time spent in Zoho Desk Reports
Before the modifications in zoho desk, I could visualize the column of time spent in the area of the reports. Now I can't generate a new report that shows the total time spent on each ticket. I attach one of my reports
Email Sending Blocked
Dear Sir / Madam, We are facing problem while sending email. Error mentions as below : An error occurred while sending mail. The mail server responded: 5.4.6 Unusual sending activity detected. <a href=https://www.zoho.com/mail/help/usage-policy.html target=_blank>Learn more.</a> To unblock <a href=https://mail.zoho.com/UnblockMe target=_blank>Click here.</a>. Please check the message and try again. Kinldy advice slution for the same. Thanks & Regards, Sachin Pawaskar +91 9920 990 280 sachin.pawaskar@ferrotradeinternational.com
Mail Delivery Status Notification (Delay) from numerous addresses
Hi there, I am getting the following error message for emails I have attempted to send to gmail addresses as well as addresses on other sites (@matthewjohnsonphoto.com, @bomanistudios.com). Doesn't seem to be any rhyme or reason. 1—Can you resolve this problem? 2—Will I receive a follow-up message to confirm whether/not these messages have in fact been delivered? Note: I have x-ed out personal info on message below. Thanks for any help. Laura ----------------------------------------------------------------------------------------
Unable to use Cliq desktop app on Windows 10
Hello! I started having issues with the Cliq desktop app on Monday, after a normal beginning-of-the-week restart of my computer (nothing special, no updates, everything was fine last week). I tried uninstalling, reinstalling, installing a previous version, nothing works. It begins the installation process, but then there is no window to open, even though there is an "open" windows in the task bar. I am on Windows 10. Does anyone else have this issue? Any ideas on how to fix it? I pushed for my
Zoho Mail App (Android version on Blackberry Passport) not working
OKAY my native language is not english, I hope you get me right. THIS IS A BUG DESCRIPTION If you install Zoho Email on a Blackberry Passport running BB OS 10.3.x.xxxx, the actual version of the Blackberry Software, The App do not show the Emails. I installed the App from the Amazon Repository, as a Android App. BTW. starting with BB OS the phone is also able to run Android Apps also BTW the CRM app works without problems. Also The Email App shows the number of unread email correctly but it does
Option <Remove App>
In the admin panel of Zoho One I need to remove apps that are not anymore used or that do not fit into the business case after evaluation. Otherwise it is cumbersome for administrators to keep a clean overview of the current app stack. Deactivation is there but it would be great to remove them completely. For instance I migrated everything from Docs to Team Drive. I do not want to see Docs listed for myself and organization at all. Hence the need of removing apps.
Email Blocked after going over limit
I recently went over my storage limit for email and therefore had the address blocked. However, after some cleaning, I'm not at 98% and can't seem to get the address under the limit. I plan to continue cleaning, but thought by being under the limit it would no longer be blocked.
access with outlook
access with outlook problems with access to the output, the settings are correct. I have tried pop.zoo.eu and popro.zoho.eu. my email nataliya_ostapyak@elektrosvit.com.ua. pop access in zoho settings enabled.
incoming & outgoing mail is disabled
info@s-alnahdi.com incoming & outgoing mail is disabled. When I try and enable them, I get the error message: Operation permitted for paid user(s) only. Could you please help me to enable them from your end. Thanks khalid alfati
Leads Added via 3rd Party Form (Ninja Forms) not Firing Workflow Triggers
Hello, When using the Zoho CRM connector with Ninja Forms, leads are added to Zoho CRM successfully upon submit, however workflows are not firing on Create/Edit.
I am not receiving email in my account though i am able to send email
my email id is yamuna.prabhaharan@vainav.com. Recently I am not receiving any email in my inbox. I tried resetting MX, TXT, and SPF and still no luck. Please suggest. The recent in my domain is that my hosting expired. other than that I do not recall any change. Reachout to me at yamunaprabha@gmail.com
Help me please! urgent
I have an end user that he cannot access because he gets a message that the user doesn't exist, however i have already added. Could you help me?
Unable to activate mail account - "Server error occurred. Please try after sometime"
Hi, Last week I opened a new account on zoho.com. A day later I saw there is also an European version of zoho. I asked support for migrating my .com account to .eu, but that seems impossible. Support told me to open a European account with a different or sub domain. Today I opened a new account on zoho.eu, but having trouble verifying my phone number. It's not possible to use the same phonenumber I've used earlier for my zoho.com account.... So I tried my wives phonenumber, which gives this error:
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