We miss 55% of chats
Hi! I checked the statistics and found out that we miss 55% of chats during the WORKING time however all our users are online and keep the tab open. This is pretty bad. For years the situation has not been changed. I think the problem takes place due to the fact that you rely on browser, and it makes SalesIQ tab inactive after some time. But I am not sure about this. If this is true, then we need a solution to make sure we receive a chat call regardless of the browser activity. Andrey
Unable to verify my domain name www.pencilzmedia.com
Hi... I recently bought domain from bigrock - www.pencilzmedia.com. When I am trying to verify the domain it is always showing I confirmed with big rock they told me things are good from their end, as I have already entered CNAME info Below link whatsmydns.net shows it is done from Bigrock but issue is from Zoho. Kindly do the needful fast so that I can start working.
Can't get past Privacy Policy update announcement on Outlook Plugin
Hi, I got a message to update my Zoho CRM plugin for Outlook. After doing this, I can't get past the 'Privacy Policy Update announcement. I clicked on the 'short summary' and the 'longer legally binding version' and can't get this point.
Zoho Mail/Calendar
Calendar is no longer.. unable to get calendar resource files... is the error message we get. What is up with this?
Attendee List not working
When people join the meeting they do not appear in the attendee list nor do I get any indicator or sound that anyone has arrived. I know people are in this meeting because I am talking with them but I have no idea who is in this meeting. This needs to be resolved to ensure that you are in a secure environment.. How would you know if others are in the meeting listening.
Payment failures due to mismatched bank/card records
Please get this fixed. Multiple cards have been attempted and nothing goes through.
Import from Excel - Date not working
I am trying to import data from Excel. I exported my data from a ZoHo view to make sure I have the correct headings and columns. When I try to import the same file which I just exported, everything works fine except the Date. My Date field is a Date-Time. It exports to excel as "Apr 07, 2010 23:27:28". The cell is formatted as "mmm dd,yyyy hh:mm:ss" When I try to reimport this same exact file back into Zoho creator, the date time field is blank. I have tried to change the format in excel
Categorizing a transaction with an attached receipt gives a server error
I'm categorizing my bank statements and I save an item with an attached receipt. I get an error: Not able to connect server. Verify your network connection. This just started to happen yesterday. The rest of the site works fine. If there's no attachment, then the item is saved without error.
unusual activity when validating domain
Dear, I am entrusted validating a domain and I get an unusual activity error, please your help
Deletion of Mails
Could i have emails recovered as the mails were accidentally deleted from info@mastersprecitools.com Thanks in advance.
Email can send emails but not receive.
I changed DNS hosts, and it has been multiple hours but I still can't receive emails. I tested with my Gmail every 30 minutes or so to see if it'll start working, but after about 8 hours nothing. The email I send gets bounced back with the following: Final-Recipient: rfc822; zane@pcnerd19.com Action: failed Status: 5.7.1 Remote-MTA: dns; mx.pcnerd19.com. (185.27.132.238, the server for the domain pcnerd19.com.) Diagnostic-Code: smtp; 554 5.7.1 <zane@pcnerd19.com>: Relay access denied Last-Attempt-Date:
V2 Bulk read data incomplete
I was using Bulk Read API to download all my modules as zip files. Until 24th May all the data was downloading correctly. But from 25th, all columns are not present in the downloaded zip files for most modules with lots of data. For example, 'Accounts' module in my account had 92 columns until 24th May. From 25th May onward the downloaded zip file of 'Accounts' module have only 49 columns. The number of rows remains same. Any idea what changed? I cant find any change in documentation.
Domain Verification failed
Hello, Not able to verify domain with either of the three methods. See attachment -
API Integration Basic Authorization postUrl()
Here is my code and I am getting Internal Error for postural() call. By the way, one more thing I want to know how we can use verify_peer to 0(zero) for not using SSL things. What is wrong with my code? void SendSMS(SMS SMSObject) { //CONFIGURATION URL = "https://example.com/send_ack.php"; wbLogin = "wbLogin"; wbPwd = "wbPwd"; wbAccount = "wbAccount"; label = "label"; applicationName = "ADR SMS v1.0"; //BASE64 ENCODING Base64Encoded = zoho.encryption.base64Encode("httpLogin:httpPwd");
Change in GSTIN nightmare. Migration from one Zbooks organisation to another...
Hello there! We are based in India and have been using Zoho books for two years. We recently shifted our operations from Tamil Nadu to Gujarat. With the physical shift came a shift in registration, licences and GSTIN! A Zoho books organisation can have only one GSTIN, and you are not allowed to change it. On counsel from the Zbooks supports team, we bought a second licence and started a new Zoho books organisations. The plan is as such; all transactions relevant to the TN GSTIN are to be registered
No puedo crear usuario nuevos ni editar los actuales.
Estimados buen día. En el portal de administración ya no aparece los botones de user details ni user access por lo cual no nos deja ni crear cuentas ni editar las actuales. Muchas gracias.
Recover deleted emails
Preciso que recuperem os e-mails carrefour.marketplace do do dia 29/05/2018 do e-mail contato@mercadodobrazil.com.br
When I am selecting a section it is also adding to other pages.
When I am selecting a section it is also adding to other pages. I want to take section for the specific page. Another serious thing is when I am deleting the section from other pages it also deletes from main pages. I do not understand what is going on and is this a bug? Is there any solution to you? There is a new problem now. Whenever I take a element it is in every page and when i delete any element it also deleted from every other pages. What is wrong with your system?
Unusual activity
Please help...first i try to set the MX in my server and domain but.when i try to mx lookup several time i got unusual activity. and also I'm not receiving emails. wheni try to mx lookup sometimes it goes to different mail server but...after sometimes it go to zoho...
not receiving incoming mail
Hello, We are not receiving all incoming emails, some of them are being received while others not, I tried sending an email from a gmail account and it was not received. We were expecting many important emails today, and it appears that we are not receiving any of them due to technical issues. I have double checked the mx records and they are all correct.
Docs preview doesn't match the current file revision.
In ZOHO Docs, I can click on an individual file (a Word doc for instance) and it brings up the preview view. In my case I bring up a file that is at ZOHO version 7, and what I call version 1.5 as shown in the content of the actual file. Since then I have uploaded several newer versions and am now at ZOHO version 9 and what I call version 1.7. However, in the preview view, it still shows version ZOHO version 7. If I download the file and open it in MS Word it shows the correct content, version
There are 2 API request / record skipped from my website to CRM?
Dear All, I have enabled the Zoho CRM API, Today we have 2 website form data missed from website to CRM. I have recheck the data but i did not found any specific this. >>> Is there any downtime between 31st May 2:36am , 2:38am? >>> Is there any possibility to skip any API request, how i recover it? Need More information about that, please some one guide me.
Not Receiving Incoming Mail
Hi Support Team, I recently can not receiving any incoming Mail to our mailbox. I have also re-configured MX record in domain DNS setting. Please support this our issue. Thanks,
Incoming Disabled - free tier
How do we get our incoming disabled unblocked. Also how do we prevent it from becoming blocked again?
No está disponible download Installer
¿por que no está disponible download Installer?
Domain
Hello, I already use Zoho for other emails. I've been creating an email account where I have a domain already created. I am attempting to signup a Zoho email for a domain I own. It is giving me an error message that someone else already is associated with this account. However, the email that is linked is my own Hotmail email, but I can not proceed in the steps, it is only stay on this screen. What do I need to do?
Zoho Creator Migration
Has anyone else had issues / delays getting Zoho to migrate from .com to .eu. We have been told for weeks that this would be carried out without any progress (as far as I can see getting made). I just wondered if anyone else had the same issue?
The number of items per page always resets to 50. Can this be sticky?
It would be great if you didn't have to constantly set this repeatedly, but instead just have it just stick - at least for your current session. It's a pain to have to be constantly change this setting - especially for CRM and Inventory.
Changing an Item Group name should optionally also update the names of all of the items within the group,
Hello, It seems that when changing an Item Group Name, the user should be given the option to have the system accordingly modify the item names of all of the items within the group as well, instead of having to make the change manually for each individual item. Otherwise they show up on documents with the older Item Group name. Thanks, Bryan
Am I the only one that needs to manually adjust taxes on invoices?
Without sales receipt functionality, we have to use invoices to account for our online sales. As they are a mixed-bag of taxed items, the tax rates never produce correct line amounts. Anyone out there with a workaround?
Can't find some sent e-mails
I have used Zoho Mail through Chrome and things were going fine last months. However, I've just looked for some e-mails I sent hours ago and I can't find most of them. The strange thing is that some of them appear but some of them don't. What can I do about it? I need to be sure if my clients received them. Best Regards, Marcus
Item groups are assumed to be goods instead of a services, but there's no way to set this when instantiating the item group.
There's no way to set whether an item group is for goods or services. ZohoInventory instead just assumes that an Item Group is for goods, and therefore must be trackable inventory. Having to manually set every member of the group to be a service / non-trackable is a pain - especially for larger item groups. Why shouldn't item groups incorporate this same switch as individual items? Thanks, Bryan
Domain already exist problem
So i initially had my domain connected with Zoho with no problem, now i transfered my domain to another site, and dont know how to get back the zoho account, i cant see it anywhere in my zoho dashboard and when I try to add it tomy new site it shows that it already exist. I am lost on what to do. Please help.
API issue - Not working on other server
I am using the following API : https://invoice.zoho.com/api/v3/invoices?authtoken=xxx&organization_id=xxx&search_text=KPS+TRANS+SOLUTIONS+PVT+LTD which was working perfectly. But now this API is not working on my server and its working on others Can anyone help me in troubleshooting ????
My incoming email on POP stopped working
My incoming email team@tohaveandtohireweddings.com on POP stopped working a couple of hours ago. All my other emails are working fine. This is our main email though :-(
No puedo recibir correos electrónicos en la bandeja de entrada
No puedo recibir correos electrónicos pero sí puedo enviar. Me podrán ayudar con el tema?
Our agent statistics are grossly incorrect due to the 'on-hold' status not pausing the clock. I know this is a known issue, but is there any other workaround to getting more accurate stats?
Hi, The main reason my organization purchased ZohoDesk is to get accurate ticketing statistics. Since sometimes customers take a long time to answer, our resolution time is insanely wrong. It marks one agent currently as 120hr response time. That isn't fair for the agent, because we like to use statistics to judge agent efficacy. Is there any possible workaround for a different way to make the statistics more accurate?
Candidate emails with more attachments (CVs) - only one gets parsed
Hello, this is a longterm problem, however, it causes a lot of time consuming manual entries. When a candidate sends an application to a job posting where there are more than 1 attachments (always) only one attachment gets really attached into attachments, others not. We are especially fighting with applications from one job board, which contain an html file which gets always parsed, but is completely useless. We have to then manually download the actual CV and other important attachments and also
A modal blocks everything in candidates tab
A modal blocks everything in candidates tab
Admin account does not have access to email template stats
I try to see email template stats, when I click the stats icon I get notification about msssing permision and hint to contact admin - I am using admin account.
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