Can't send mail
When I try to send mail from outlook 2016 desktop, I get this message since the beginning of this month. Once in a while, the mail is sent, but more often Outlook tries to relay through my (wholly unrelated) private outlook account. Microsoft is no help at all. Do you have any idea what could be wrong? Your message did not reach some or all of the intended recipients. Subject: ..... Sent: 15-May-17 14:09 The following recipient(s) cannot be reached: 'recipient name'
2nd request - email will not reset
Still can not get into email for jill@BizBud.com This email has requested a reset and as the admin I have not received.
SPF verification
Hello!I I added SPF record on my domain ( jolax.hu ) but in the control panel says SPF not verified.. I added this entry: Type : TXT Host name : @ Value : v=spf1 include:zoho.com ~all Thanks.
This Operation has been restricted. Please contact support-as@zohocorp.com for further details
This is my 6th attempt to contact support. I've emailed support-as@zohocorp.com, support@zoho.com both twice, tried posting it on the forum, but my post wasn't approved. So, here goes this: I've been trying to add a domain to my zoho mail but I'm seeing this error all the time: "This Operation has been restricted. Please contact support-as@zohocorp.com for further details". I've attached the screenshot along with. Please respond at least even if it can't be done, I can at least make up my mind to
Zoho Email App not displaying new messages
So I am using the Mail App on my Samsung Galaxy phone. I used to see the "new mail icon" in the upper left of my screen. I don't see it anymore. My Android notifications is on for the Zoho email. I see my Outlook icon for work just fine. I am running version 2.1.3 of the app. My Android version is 7.0. I open the app and there is a lot of new email waiting. Please help. Thanks, Paul
Filter problem
I just wanted to setup my filters, And i have a problem, when i enable filters i get the 3 folders created, but no filters for them, Also when i try to create a new filter I get a Permission denied error.
Due date rule shouldn't fire on manual enter
When I enter a ticket manually and provide the due date in that form, it gets overwritten by the rule that sets due dates for incoming tickets. Obviously not what I want, I just entered what it should be.
Unable to send message; Reason:554 5.2.3 Mail Policy violation : Mail Size exceeds limit
Hello, Please check this massage is showing while sending a mail. it is showing from 2-3 days. my domain is tripiengroup.com. please check the details. Thanks
Delete/Release Email Account
Hello, I had previously created the email ralph@iamkingofbeards.com but I delete the Zoho account associated with it. I have since created a new account but it does not let me assign ralph@iamkingofbeards.com to a new user because it says it already exists. Could you please delete/release ralph@iamkingofbeards.com from your database so I can assign it to a new user? Thank you.
Problems with API-tokens - make no sense
I have problems connecting to your API. First: when I try to call your "generateAuthToken", it says my mail is not a valid client ID. I bypassed that by generating a token in the browser mode, and I can see it in my account now, so it should work. But when I call your API with the authtoken, it keeps saying Invalid Ticket ID. I have tried different plugins, writing the code myself etc., and changing the API key and so on. But it seems like something is wrong in your API or with my account? I am on
Host not reachable.
hi when i try to send email via zoho i recive this messsage Temporary failure when delivering email to the recipients. Emails in queue will be retried automatically. and the errore said that Host not reachable. can please someone help me
emails disappeared
ola meus e-mails sumiram após o administrador mudar a senha com vejo esses e-mail Hello my emails disappeared after the administrator change the password with see these emails
Cannot access my website
Hi, for some reason it was saying my domain name was already taken when I tried to purchase it through Zoho so I purchased it from https://www.whois.com/ and then I followed instructions and signed up for CloudFlare but my site has an error 503. shaysvirtualcoins.com Please help!
Outgoing disabled : divya.rani@archirings.co.in
Hi, Zoho Team *Urgent kindly enable Outgoing for my email User : divya.rani@archirings.co.in
This operation has been restricted
Hi there. I was trying to verify my account with you, but I Always receive the same warning. Can you help me? Please?
Rule is not triggered on update of a record via API
Hello, We are using API to update Contact's last login date and number of days after last login fields. We have Rule, which is triggered everytime Contact is updated, there is a condition to create a task for the contact owner if number of days from last login is equal to a number. It used to work, but now it does not work. And rule is not triggered by API update. When I update contact manualy, rule is triggered. So conditions in the rule are correct. Thank you in advance, Ivan
Problems with API
Hi! We are having problems with the API. We sync data from other server to Zoho CRM, and we need to trigger certain workfow rules whenever there is a change. The problem is that when we update records via API, and we do it massively, the workflow rules arent firing. We generated a ticket, but there is no way to follow it, and we haven't received a e-mail. We also think that you cannot offer chat assistance only for clients on trial, and not having this option available for paying customers. I think
admin mail id password forgotton? Password reset instruction is set to same " ADMIN MAIL ID"????
Hi I created ZOHO MAIL account with GMAIL ID. Than added my domain and created different users and email ids. While creating " admin@mydoamin.com mail id, system notified that this email id already exists, but I am unable to find this ID in users. While logging into this ( admin@mydomain.com ), system notified me that PASSWORD RESET INSTRUCTIONS are sent to admin@mydomain.com ! which seems ILLOGICAL as I am unable to LOGIN to the account for want of password. Help needed. Anurag anurag@horizongoa.com
I have not received a reset for an email in my group
One of my team members has been locked out of their email saying incorrect password. They have sent a forgot password request. I am the administrator and I have not received an email for the re-set. How do I proceed? rick@BizBud.com
Free trial has hijacked my access
I have access to a number of Zoho services on a corporate license. Today, I was granted a license to use Reports, but when I navigate to Reports, it claims I am in a Free Trial (I also received an email to this effect). Please remove the free trial and verify my access to my company reports.
incoming & outgoing mail disabled
eman.albatat@archi-arts.net incoming & outgoing mail is disabled. When I try and enable them, I get the error message: Operation permitted for paid user(s) only. Could you please help me to enable them from your end. Thanks
Account blocked for outgoing
Hi, I was cleaning up in the control panel in Mail (I am the admin of our accounts) and accidentally clicked on "outgoing enabled" on my / admin account, which of course turned red and to "disabled" Now I am getting the notification that the account was blocked for outgoing because of "security reasons" - http://ovo.li/xIN6RC ! Sorry, but no. It was blocked because I clicked it. And now I cannot enable it. Will you please unblock it - now? Thanks.
plz i am facing this problem from last 4 days
The response was: 553 Relaying disallowed Final-Recipient: rfc822; amir@iserver.ae Action: failed Status: 5.0.0 Remote-MTA: dns; mx.zoho.com. (216.52.72.121, the server for the domain iserver.ae.) Diagnostic-Code: smtp; 553 Relaying disallowed Last-Attempt-Date: Sat, 13 May 2017 22:07:35 -0700 (PDT)
Inbox messages disappeared
Hi Guys, All my messages inside inbox folder disappeared, its not in trash or spam folder. Kindly help me guys, its very urgent. Thanks, Vinay
Comments not being recieved & same notifications being recieved every hour
Hi Zoho Team, My some of our clients have informed us that they are receiving the same ticket notifications over and over. Some are receiving it on the hour. Also, some clients are not receiving the reply/comments that we made public which is causing issues as we are now missing SLA's due to the clients not responding to messages they are not receiving even though we have sent a reply. Please could some look into this and let us know why this is happening and also correct this. Regards, Dwayne
Zoho Campaigns User Access
Hi, There are campaign accounts setup with two users asim@smartlocumsolutions.co.uk and melissa.penn@smartlocumsolutions.co.uk. However, they are unable to view each others work within it. I read that the administrator needs to set privileges, however this is the admin account and the campaigns account hadn't yet been setup. So right now it is asking for Organisation details. Thanks,
Outbound emails not sending
Hi I sent an email with too many attachments on Friday which seems to have exceeded our account size. It looks like Zoho is still trying to send the email which means no sent emails have gone through since Friday and I get a message saying email size exceeds limit. Can you please delete the email that is causing the issue? Will that let the back long of sent emails go? Our account is info@stoneyridge.co.nz Thank you
An unusual activity was detected for this IP. Try it again later.
Good morning, I do not speak english, I use the google translator, I just created an organization, andresarizavillazon.com, but I did not know that the first email was going to take it as the administrator, try many things, delete the organization, etc, until I realized That the mine account could change the mail that was created, now that I want to create the mail manager@andresarizavillazon.com shows me the following message: An unusual activity was detected for this IP. Try it again later. I am
Need SMTP Logs. Mail not incoming from hover.com
I needed to check the SMTP logs, as the password reset mails from Hover.com are being rejected and I don't know why. Can you send me the SMTP logs on my email, as this was suggested to me by Hover.com Support. They are checking on their end as well. Thanks & Regards.
Unable to connect to messaging server.Connecting in 44 secondsTry Now
Hello I have the same problem: Unable to connect to messaging server.Connecting in 44 secondsTry Now Please do something, I cannot send any messages. And my another question is if it was blocked, will I get the messages that were sent to me at the time of this problem?! my account: marta.daniszewska@zoho.eu
Error this operation has been restircted
Hi, I am trying to add my domain "aparisiensemacarons.com.br but the error below is occouring. Please can you help me?
Importing Invoices
I'm importing a large number of invoices via CSV. I finally got all the field formats and everything working but now it's putting all rows into one client's invoice instead of creating an invoice for each row/client. What am I missing?
Can't add domain - Free Account
I am trying to add a domain and I get the following message: www.vivererb.com.br Should I give up?
Sending e-mail via forwarding to my Zoho address rejected
Hi Zoho team, since a short time ago the e-mail forwarding to my Zoho account doesn't work anymore. My account is hello(at)rk82(dot)net and the forwarding address webmaster(at)avenging-angel(dot)de. The following error message occurs: Action: failed Status: 5.4.1 Remote-MTA: dns; mx.zoho.com Diagnostic-Code: smtp; 541 5.4.1 Mail rejected by destination domain Can I handle that problem by myself or has that something to do with global spam filters? Kind regards, Ronny Kraemer
Email Set Up Help
Hello, I am not receiving any emails that I sent to myself (google to zoho) and I was why that was? I don't see any alerts telling me that I still need to set anything up. Any help will be appreciated!
Outgoin mails are blocked.
I can't send any mails because my account is blocked. Please help us.
My email is blocked
Please help with my email admin and super admin. we can recibe any email now. The email are: jose@drcorporan and cedeno@drcorporan.
Storage Limit and Sync Problem
Something is wrong. I have used under 1GB of my 5GB storage limit and when I try to upload a document it is telling me I have exceeded the storage limit???
Unable to unblock our organization user account inovikova@rtlsnet.ru
Hello, our user inovikova@rtlsnet.ru was blocked due to size limit. We purchased additional Standard plan license and assign it to this user. But she still unable to unblock account and I do not have Troubleshoot tab in my Superadmin Control panel. Help please ! Oleg
REALLY URGENT!!!! user dandev@calabresedevito.com - outgoing blocked from OUTLOOK
When try to send it says error 550 5.4.6 Mail rate exceeded limit
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