Can't prefill Signer Fields
I am trying to create a doc where the customer needs to enter their information like name, address etc. It might be the case that we took their data beforehand and stored it in the CRM already. If that is the case, we want them to see their data and just
Credit Card Feeds Not Working
Did anyone encounter the issue with CC feeds? On all my Credit Cards the button "refresh now" disappeared and data is no longer uploaded. Also, I am not able to reconnect the feeds. I am able to add the same Credit Card as a new Credit Card, but as I
Issue with JWT Token in ZohoDesk Webhook GET Request (While setting up new webhook)
Hi Team, We have set up an endpoint on our application to receive webhooks from ZohoDesk. For security reasons, we expect a JWT token from ZohoDesk to authenticate the request. However, we noticed that while setting up a new webhook and doing the test
Print changes to "preview" screen/won't print
Starting today, after hitting "print" for an email, the print preview screen looks different and it won't print, whether I hit the "print" button, or ctrl+p. Was there a change made today? Any suggestions? I can still print just pointing to the email display on the screen and ctrl+p, but does not have a readable layout that way. Thanks.
Auto scan receipt multiplies values by 1000 where decimal separator is comma
This is a new problem as it worked properly in the past but not since Jan 2025. Where receipts use comma as the decimal separator values are multiplied by 1000 when auto scanning which means the user must go back and edit the expense.
Error Message - The email which you have entered belongs to a different deployment/region
Hi there, I am trying to set up a new employee in our Zoho one and keep recieving the error message saying "The email which you have entered belongs to a different deployment/region". Can you please let me know why this is happening and help me with setting
Search in CRM not working
Trying to search for a company we have just created and it's not showing under search. The only way to find it is to navigate to the tab for what we call companies but you call accounts and it shows there. I've taken a screenshot showing the company exists
Unusual activity detected from this ip. Try it again later.
I tried creating new users because I gave the old ones wrong names and addresses. But now I can't create new ones.
MX Configuration
I have added the MX records to my domain provider DNS Settings two days ago and I am still unable to send or receive emails I'm still getting the notification; "Your domain emails are not delivered to Zoho Mail. The MX records of your domain 'moveitireland.com'
Complain about support person
Why no-one has replied to my support tickets? Why Krishni B marked them as Invalid without letting me know? very Disappointed
Client Script - onSave event doesn't take Mandatory fields into Consideration
I have several mandatory fields setup in a module, and I am using the onSave Event in Client Script to invoke a custom connection Now the problem is, the onSave event is executed even if there's an error such as Missing Mandatory Fields or Validation
Zoho Mail (Canada) is down? URGENT.
Hi, Zoho Mail is down for me and my clients clients in the Canadian datacenter. Is there anything being done about it? It's quite urgent.
Mail Policy Problem
Hello, I have setup a new Mail Policy for outgoing and incoming attachments. For testing purposes I have currently setup for outgoing attachment policy, allowed *.txt files. However in this instance, when I try to send an email with a .txt attachment I get the following error. "Unable to send message;Reason:554 5.7.7 Mail Policy violation : Check attachments and try again" Also sending mails without an attachment also results in same error message. Can you help please.
How to change control panner login details in zoho mail & also sugeest what to do if the old control pannel login id is blocked?
please suggest what to do if my control pannel login id is blocked & how I can change the old login id ?
Canvas Font Color bug
I set white color in canvas view, but some of our user said it will show black font... I cannot reproduce this bug....
Marketing Automation List Entry Criteria FAIL
Anyone else struggling with an integrated CRM to Marketing Automation. Our process used to work smoothly than with MA 2.0 it has been spotty at best. Seemingly no matter what I do, I can not trigger journeys from the CRM anymore. For months I've been
Phone Number Format Change - Bulk Add Country Code and Remove Dashes
In the past I would create a new customer in my Zoho Books, and enter their phone number in the format customary for the USA (that's where we are domiciled): Areacode-Prefix-Number 234-456-6789 This scheme is important as many other software packages
Get file content
Hi guys, How do I get pdf file content content as text string from the file variable below (Is this even possible?) file = zoho.sign.downloadDocument(zohoSignId,"zohosignattachment"); I need this because I need to push the document to an API in a POST
لا تظهر لوحة التحكم في حساب البريد الخاص بي وعند الدخول عبر لينك يظهر خطا ليس لدي صلاحية الدخول
لا تظهر لوحة التحكم في حساب البريد الخاص بي وعندلا تظهر لوحة التحكم في حساب البريد الخاص بي وعند الدخول عبر لينك يظهر خطا ليس لدي صلاحية الدخول الاشتراك السنوي الخاص بي ينتهي ولا يمكنني التجديد الان The control panel does not appear in my mail account,
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
I get the above error when trying to create a new distribution list in the web app. I have seen may similar issues in the community, and it appears that something needs to be updated in the back end. Can you have a look at my account and ensure that it
Cliq meeting attendee kicked out when cancelling another call.
Hello all I have a member in my organisation who is experiencing the following issue; When they are present in a Cliq video meeting and another call comes in from in a different app such as WhatsApp or native phone app, when they try to cancel the other
Zoho Calendar and Microsoft Teams Invite is not syncing
I have a client who always send me invite through Microsoft teams, however whenever I try to accept the invite and add it in my zoho calendar I get a error stating : Internal Error
Zoho emails not being delivered to Hotmail accounts!!
Hi, I have this problem I already posted yesterday. My emails are not being delivered to hotmail accounts. They do not even appear in the Spam folder. I already enabled the Domain Keys for my domain and setup the SPF record in my domain manager v=spf1
Data migration Limits
We are in the process of migration from Global version to Mexico. We have downloaded all the information ( 5 years) and are stopped with the transtaction limits. We have over 30,000 Sales orders. and we can only upload 7,500 in the zoho finance plus verison.
Images not showing up in Desk tickets
Customers are trying to send us screenshots to diagnose their issues. But Desk seems to be stopping the images/breaking the link when the ticket comes in. (We can see them in an email box getting cc'd on all tickets...so it's not our mail system). Help!
Sales without Invoice refund
I have a sales without invoice in my stripe account from April. This is a double entry as the customer paid the invoice and that was recorded in Stripe. I cannot delete it as it was included in a VAT return. I need to remove it or refund it to balance
Cannot set Subform Multiline field to read-only using Client Script
I am using client script to set different subform fields as read-only It works for Single Line Fields, but when I try to set a Multiline field as Read-only it doesn't work var subform = ZDK.Page.getSubform("Subform_1"); var item_Code_old = subform.getField('Item_Code_Old').setReadOnly(true);
Changing Customer Currency
It seems so silly that you can't change a customer's currency after a transaction is recorded. We work with companies all over the world and sometimes they might request an invoice in a different currency. To do this I have to create another customer
Report of Leads/Accounts/Deals with no open activities
How can we replicate the option in filter to only show Leads/Accounts/Deals with no open activities ? The option is present in the filters (please find screenshot) but I am unable to find them in the report. Thanks
Create Sticky Notes
Hi, the on page option to create sticky notes is a great idea and very useful. One thing that is more of an annoyance for me is that the word wrapping doesn't work very well. There are too many orphans which make it look untidy and awkward. See image.
Zoho CRM - Attachment Issue
No one in my company can add attachments to lead in Zoho CRM. We keep getting and error message that says "Sorry, an error occurred while uploading the attachment(s) to the record. Could you please try again after sometime?" We have tried saving as PDF
iOS Widget Not Working
The iOS widget to display a specific note does not appear to be working, instead displaying a blank white screen. I’m on the latest version (6.5.12).
Zoho Creator not loading
Hello. I can not access my Creator account. After I login, it wont load to my pages, Has been doing this since Friday. I have checked with my I.T dept and cant see a problem on our side. I have also tried logging in via my private laptop and PC and have
SalesIQ Integration using Flutter is working on ios , but does not work on android.
I have added everyhting correctly, and the integration works fine, the luncher show on IOS , i also hv a button to call ZohoSalesIQ.show(); . on android nothing is working, i have installed the zoho mobilLisiten package, infact the sdk init successfully
did you stopped Repeat Posts from my standard plan? if yes I will end my subscription immediately
did you stopped Repeat Posts from my standard plan? if yes I will end my subscription immediately
Admin console Access denied
What should I do? I am the administratore.
Kiosk - GetRecords forcing user to select a record
I just want to display some records in my kiosk, so the user can know about them. I cannot. When I set up a get records to display multiple records (and limit it at 10) and put it on a screen, my user is forced to select one of the records (which is completely
Need More Than 10 Custom File Upload Fields in a CRM Object
Hello everyone, I'm facing a requirement in Zoho CRM where I need to include more than 10 file upload fields in a custom object. Each field must have a specific label, allowing users to easily identify which fields are empty and which have files attached.
Zoho Books API Documentation shows the returned Expense ID as numeric, but the API actually returns a string.
Screenshot of ZB API Documentation. Expense ID (marked in red) is numeric. Screenshot of Zoho Creator execution result of making a request to ZB API POST /expenses endpoint. Expense ID (marked in red) is a string.
Zoho CRM not working
We cannot seem to access Zoho CRM. We can login, but that's as far as it goes.
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