Can't recreate mail address. Mail ID already exists.
Hello, I deleted an account in Control Panel. After that I cannot reuse mail address. When I try to add it to another account, I receive message: "Email ID already exists". Please, advice me how to solve this problem. Best regards. Michał.
My Mail ID is appiyo.groups@inswit.com
We keep on facing this issue ERROR_CODE :554, ERROR_CODE : 5.1.8. Please resolve this issue ASAP Thanks and regards Inswit Team
Signature Query
I have created a signature in my email account which I decided to change. I deleted the old one and added a new one but the old one is still appearing when I compose a new email. Any answers?
Issue getting Logs for a Project (API)
Hello, I'm having problems with the api to return the logs of a specific project in a specific month. I make the request to https://projectsapi.zoho.com/restapi/portal/[PORTAL]/projects/885183000000209141/logs/?authtoken=[TOKEN]&users_list=all&view_type=month&date=02-01-2017&bill_status=All&component_type=task&range = 100 Checking via application, I see that project has hours in the month. Could you help me solve the problem?
Can not complete desk registration on mobile device
We are testing the new desk and setting it up for use. In testing the portal, we clicked the accept button in the invite email on our iPhone, and it pulled up the form to set a password. We entered the password and when we clicked the "Register" button it would not do anything. Had to go to PC to complete the registration. Is there a fix to this? As this is not convenient for clients. Thanks!
my id is blocked
Hi There, please remove the block on our mail account. We are not able to send a single mail right now, can you please explain the reason for this ? rubina@reacherp.sg
Regardles DKIM - Zoho key is not working
I followed the procedure for configuring DKIM in my domain, but the key that I generate in Zoho is not valid in http://dkimcore.org/c/keycheck, where I received the message that the public-key is requiered. I verified with another tool, different than zoho, https://www.port25.com/dkim-wizard/, and after the key is generated and configured in my dns the http://dkimcore.org/c/keycheck my domain pass the verification procedure. How can I move forward, it seems that is not my DNS or the configuration
unable to send emails Reason:554 5.1.8 Sender Address Blocked
Hi I'm unable to send emails from "sales@micromachine.ru", whenever i try sending a mail, this message "Unable to send message;Reason:554 5.1.8 Sender Address Blocked Zoho mail" pops up. in control panel this address listed as "blocked" please unlock it
Sending Emails receives error 550
Hi, I can send emails from my zoho account but cannot receive. Sender gets the following notification: "550-Please turn on SMTP Authentication in your mail client." Please can I have some advice to fix this issue? Regards, Nathan
Word cv does not display in Preview mode
Hello, If the cv uploaded is in the Word format, I can't see it with the Preview mode (googles icon close the name). It stays blank. If the cv is in PDF though, it works well. If I go on the candidate details, and I click on the cv in the attachment section, the cv is displaying as usual. The problem is only with the Preview mode in the list of search results. Thanks for your support. Olivier
Unable to upload as Virus is detected
I cannot upload any attachments today and I'm quite certain that they're not virus affected.
Zoho stopped posting to Instagram?
My Instagram plug-in is not working. All of a sudden, with the last 4-5 posts, I am not getting the alerts that my Instagram post is ready to upload. I have followed all of the step meticulously and in my scheduled posts, see that it is going to post to Instagram but it never happens. Anyone have any insights?
Problems when creating users accounts (I'm stuck, need assistance)
Hi, I experienced problems when creating the accounts for my organization users so I decided to close my zoho account to reopen it again, thinking it would free up the previously created mail accounts for starting again, but Zoho now tells me that most of the email ids I want to add already exist and I cannot create the mail account for them. Therefore, I would like that you delete some of the accounts of my organization from your database in order to add them later on correctly. The accounts
Debounce / Ajax problem with Lookups
We have found an issue with Lookups in our Zoho creator application where typing into the field does not not return all records which match that text! For example, if you type "dif" in our lookup it only shows up one record. (just typing the letters at a pretty normal rate) However if you type 'd' then 'i' then 'f' waiting for the ajax call to finish each time you get (correctly!) all the results that should be found This seems to be a pretty significant bug in how your ajax calls (or whatever you're
Sender Address Blocked error message
I understand there is a limit on outgoing mail in regards to number of recipients / bounced emails / total MB / total unmber of emails etc I have a script sending emails to a list of 5 email addresses (same addresses each time) and my account got blocked 5 mins after starting to use it. If I send each email to 5 recipients - that does count as 5 emails in the daily cap for number of daily outgoing mails allowed? Is it possible to increase that daily limit? (as 120 emails / day won't be enough for
Sales orders status not refreshing in Zoho inventory
I am noticing that the sales orders status dashboard in Zoho Inventory is not refreshing properly. This is a recent phenomenon. For fulfilled orders, it shows only the Invoicing completion dot and the other 2 dots get refreshed only if I visit the order page and then come back to the dashboard. Similarly, for an order with an invoice voided in Zoho Books, the Inventory dashboard does not get refreshed even after I visit the order page as well as the invoice tab. Please refer the attached screenshots
I am unable to send emails from my email id
Please check the issue. I am facing problem from last 12 hrs. I am unable to send emails. My email id is mark@designsandmedia.in
Site not showing after renewal
"This website is temporarily unavailable, please try again later."
blocked account
My incoming and outgoing email blocked Please unblock the email account: production@archi-arts.net
email id already exists
Not able to create emeilid it says Given email id already exists
Mail account locked
Hi, one of our mail accounts, notifiche@aranciaict.it, is locked to send new emails. Could you unlock it?
Domain verification failed
Greetings, i couldn't verify my domain "royaladviser.cl" with any of the suggested methods. Hope i could get a manual validation. Thanks beforehand.
Outside parties can't sent us emails
Hi there, We haven't been able to receive emails from other people to our ladies@thebusywomanproject account. They receive a notification failure. Please help as we are dealing with some time sensitive matters at the moment. Thank you!
ZOHO Sheets Down on Android/Mobile
Hi, Myself and my team can no longer access any of our sheets from Android (possibly iOS too but have none to test), either via web browser or Document Management App. Is this a system problem or is it on our end? Many Thanks
Please heeelp i can´t send or receive emails
please unblock my account armando.perez@abls.com.gt I really appreciate your help, i have several days without email
Unable to Export - Prompting for Login When Link Created using Access Without Login
When creating an export URL, I am selecting Access without Login however it is returning an error message "you need to relogin to do this operation" when attempting to export.
Package shipment has no telephone from contact
Hello, When creating a package and shipping of a sales order the telephone is not automatically copied from the contact into the "To Ship Address". How can I make the telephone in the To Ship Address be filled with the contact telephone without me having to write it manually? The rest of the address is correctly filled, just misses the telephone ... Thanks!
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
MY MAIL ID SHOWING THIS MESSAGE. Unable to send message;Reason:554 5.1.8 Sender Address Blocked. PLEASE HELP!!!
Site builder not loading any pages or drop down menus
When I log into my site builder all I get is half a screen of my background. None of the drop down menus gives any choices or do anything if clicked, and any of my pages I try to load has the same issue. The actual thumbnail when choosing the site from my sites look fine. Please help, David Edit: the same happens in Chrome, Firefox and Internet Explorer, so it does not seem to be a browser specific problem Edit2: It is also not specific to my computer.
msync not working
Hi there I am connected OK to Zoho from my iPhone, but it is not receiving the emails that I can see when I look in my Inbox from my browser. In other words, nothing is being pushed to my phone. This also happened on Wed or Thu when, after several hours I received a whole load of emails in one go. Any ideas why this is happening and what I can do about it? FYI I reset the application specific password, but that didn't make any difference. Thanks
Contacts not appearing on map
Hello Zoho, An employee in my company encounters problems with the Zoho Application on his Android device. He has entered over 100 contacts and yet, when he clicks the map icon, only 2 contacts show up nearby. We tried to set the radius to maximum but still nothing happens. I am positive that the address on each contact is valid, because when I click the map icon from contact's details, I get redirected to Google Maps application, to the correct address. The problem is most likely in his account,
Sender blocked
Good day. Since last Friday, 17th of February, when trying to send answer I'm getting following error: Error while processing the request! Unable to send message;Reason:554 5.1.8 Sender Address Blocked I've already submitted several support requests, tried to contact you via chat in CRM several times, but to naught. What the hell your client should do to get unblocked? More so, I'd like to hear a reason for this as well.
Outgoing mail blocked, on paid plan, support tickets and e-mails are ignored for 3 days now
I created a free account and after sending just a few e-mails my account was blocked, with no explanation shown in control panel or any other explanation. In the control panel in Troubleshooting -> Blocked accounts (https://mailadmin.zoho.com/cpanel/index.do#troubleshoot/blockedaccounts) I attempted to use the Unblock function. However it resulted in an error saying it's a feature for a paid plan only. So I purchased a paid plan and attempted to Unblock again, but this time the error showed "Sorry
Incoming and outgoing email blocked
My email storage now is under 47% Please unlock the email account: info@rotularte.com.ar Incoming and outgoing mail is blocked Thanks Alejandro
Phone Field Not Synch'd Between CRM & Desk
New customers are automatically created in zoho crm, via our website. I have all fields mapped in the integration between zoho crm & desk, but the phone data is not synched from crm to desk.
Contacts - Address book - tricky maintenance?
We had a customer with 12 shipping addresses [well, thats the max allowed and I'd reported this for allowing more].We found a problem with shipping addresses when any invoice for the party was opened for editing: it was picking up one of the shipping addresses (probably the last used one) by default and updating the invoice. This is wrong and unexpected as the shipping address in the invoice should not be automatically overwritten during editing I opened the contact in EDIT mode and found that the
I can not add more user even we have enough license
Hi, we are new to ZOHO. we buy 17 standard license and 13 user added till now, but for 14th user creation I get "Max user license limit reached. Please purchase/upgrade license to add more user(s) with mailboxes." I tried to add p.jafari@youbgroup.com. please help and let me know the results. regards
Triying to set the email channel I get "Domain name already exists. Kindly provide the new Domain name.
When i go to setup > channels > email it show something as in attached picture When i try to click save, show "Domain name already exists. Kindly provide the new Domain name." when i try to key-in others name and click save it say "Error in mail account creation. Please try later" May be baceause this I cant add ticket by email , also I cant add tickets in portal , I cant Reply any ticket We are in a 15 days test but we want to buy the licences and start to work as soon this was working Tks a Lot
I can't send emails
Hello, I have been using Zoho Mail for a long time and is really good, but a few minutes ago I just couldn't send any emails. I am getting the following error. However I can receive without any problems. I have the MX records configured a long time ago. Thanks!
zoho sites issue
Hello, I have created the website "www.4tifysolutions.com" and deleted it. Now to Publish my newly created site, I am facing the issue where it says "* This domain name has already been taken. Choose another." Please reease the site so that I can publish it and continue working with zoho sites. Thank you. "
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