Chat with Expert Button
Your chat with expert button is not working!!! Due to the limitations in your system, I am unable to make the necessary adjustments for the accounts.Workflow Logs for custom functions no longer showing info statements
A few days ago I noticed that the Workflow Logs in Zoho Books for custom functions are no longer displaying any of the info statements from the function. This has made debugging rather difficult when a function fails or is behaving unexpectedly. The onlyInventory API - Create Contact throwing error JSON is not well formed
My Post parameter is : JSONString={"contact_name": "Test","contact_type": "customer","gst_treatment": "business_none","gst_no": "","billing_address": { "country": "India" },"shipping_address": { "country": "India" },"contact_persons": { "phone": "123123123","is_primary_contact":API error code "NO_CRM_ACCOUNT"
Can anyone tell me what this error code means? { "code": "NO_CRM_ACCOUNT", "details": {}, "message": "The token does not bind to any CRM account. Generate new organization specific token.", "status": "error" } I can't find any information on what mayThe token does not bind to any CRM account. Generate new organization specific token.
Started getting the error today. Refreshing the token doesn't help. {"code":"NO_CRM_ACCOUNT","details":{},"message":"The token does not bind to any CRM account. Generate new organization specific token.","status":"error"}Issue with Fetching Data from Zoho Creator using Custom Outlook Add-in
Hi Team, I am encountering an issue while trying to fetch data from Zoho Creator in a custom Outlook add-in. The goal is to retrieve origin and destination information from a specific report, but I'm facing CORS-related errors and failed requests. Error:The token does not bind to any CRM account
I have created a sandbox and I am trying to push products and the thing is that for Production everything is working but in the sandbox {"code":"NO_CRM_ACCOUNT","details":{},"message":"The token does not bind to any CRM account. Generate new organizationZoho Creator Widget Update record error 401
This is a widget project, I try to update record.value1 with a popup page, I can fetch data from ZOHO.CREATOR.API.getRecordById but when I try to update record, it show 401 error code with { "status": 401, "statusText": "error", "responseText": "{\"code\":2945,\"description\":\"EXTRA_KEY_FOUND_IN_JSON\"}"mail hatası veriyor
Merhabalar, Mailimde 550 5.4.6 Unusual sending activity detected. Please try after sometime. <a href=https://www.zoho.com/mail/help/usage-policy.html target=_blank>Learn more.</a> bu hata ile karşılaşıyorum yardımcı olur musunuz? İyi GünlerCannot send email with attachment
One of our employees gets the following error when trying to send an email with attachments. Unable to scan for virus She is using Microsoft Edge. I tried the same on my computer and it worked fine. How do I fix her?Unable to scan to Virus by attachment 15-10-2024
I am writing to report a recurring issue with the attachment scanning feature in Zoho Mail. It appears that the system is unable to scan all attachments consistently, which could potentially compromise our data security. I would appreciate your immediateBlock Duplicate Phone Numbers?
We provide more phone support than we do email support. As a result, we do not collect many email addresses. Desk prevents duplicate contacts by checking email only. We need to check for duplicate phone numbers also. A solution we found is the followingCan the Time Added Successfully notification be moved or disabled when saving Ticket Information in Zoho Desk?
Currently, the notification obscures other buttons such as the Comment and More Actions buttons. This notification eventually goes away but causes slowness in ticket creation due to this notification.How to Bulk update item categories
I try to bulk update my items sub and main category. For that I exported all items as xlsx file and updated the cells with the existing names. While importing the edited xlsx file the error-message "Illegal value specified for a Dropdown field: A-1A"Blurry images when exported into excel
Hi there, I have an issue with some photos being blurry when exported to excel. Is there anyway to fix this?We are unable to integrate Zoho MA with Zoho CRM due to an error message being displayed
We are using the Zoho One version and would like to integrate both tools. However, during the integration process, an error message appears stating 'This account is already integrated,' although we do not have Zoho CRM integrated with Marketing Automation.Workflow auto-assigns ticket without being asked to
To prevent ALL tickets from being replied to on create, we have disabled that notification, and replaced it with a workflow. The workflow criteria checks the sender, and then sends an auto-reply that the ticket was created. However, we have 2 huge issuestrue and false invertion in my script ?!
In the following script to send emails, the true and false condition seem to work inverted. The emails with "false" condition receive email when "true" is in the script, vice versa. Any explanation ? CourrielFerme = "info@fermerondine.com"; Demain = zoho.currentdate.addDay(0);Zoho Projects App Inaccessible for Over 5 Days
For over five days, I have been unable to access the application, and despite reaching out to Zoho support, the problem remains unresolved. Ticket ## 107098157 ## This situation has significantly impacted my productivity, as I rely on the app for managingCan't connect to the API
I'm very familiar with API integration / coding / etc. But I seem to be unable to get past the first step of connecting to the Zoho API. I believe I've taken the necessary steps as per: https://www.zoho.com/accounts/protocol/oauth/self-client/authorization-code-flow.htmlDesignation/Department/Report
Hello. I have two questions. 1. there are some vendors that I can't save Designation or Department? 2. yesterday I was able to generate a report that included Designation and Department but today they are not showing up in report?Converting Calendly Date/Time to Zoho CRM Date/Time in Flow
I am trying to create a flow to update a date/time field when someone books an appointment in Calendly. I need help converting the date/time from Calendly into a format Zoho CRM understands. It currently comes from Calendly as: 2024-06-28T16:00:00.000000ZInventory in Balance sheet not matching with Inventory Valuation Summary
Dear Support Team, Our Inventory report is not matching with our Balance Sheet numbers due to a transaction (transaction id - 1802787000001190000) amounting to Rs. 48,700. This transaction happened back dated on 01st Apr 2024. Till August end, our inventoryTurning off the recorded welcome in Zoho Webinar
Is there a way to turn off the recorded voice that comes up at the beginning of every webinar session? It devalues the experience for attendees from feedback, interrupting their connection with our brand and delaying webinar start unnecessarily.Zoho Desktop App- Unable to Minimize/Freezes
I'm having issues with my Zoho Mail desktop app (PC). When go on my desktop and open the app this is what happens: - Unable to minimize and close app (in the screenshot attached you can see at the top right there is no option to minimize/close) - UnableSub-items status changing with story
I'm trying to use Zoho Sprints for scrum. I want the stories to have the following statuses: To Do, Ready, Done and the stories sub-items (Tasks) to go To Do, In progress, For Review and Done. My Kanban board should have the following columns: To Do,Weird font inconsistency when scrolling through notes (Noto Sans)
So this seems to only happen if you select the Noto Sans font, and it's a desktop issue. If Noto Sans is your selected font, for some reason all the fonts in the notes as you scroll are a weird serif font when my chosen font is not serif. Hope this getsStop email to customer after auto close
We have a time based action setup, where if the customer has not responded to our email within 14 days, then it auto closes - see below: Ticket was updated through a Time-based Action Rule NameInactive for 14 days tickets Assignment NameMove to closedProblems accessing the ID of a Desk contact
I am doing an API integration and I am looking for a contact via email. That works for me and I save it in a variable called "getContact" I receive the JSON of the contact I searched for and I try to extract the ID of that contact. However, it gives meZoho Desk API: set timeEntry.invoiceId = "" (null) [remove connection between ticket timeentry and books invoice]
Hi all, I would like to link time entries with invoices in Books via API. In doing so, I made a wrong connection, unfortunately I can no longer remove the InvoiceId! Very bad. :( How can I remove the link? Please help me, many thanks in advance! Deluge:How can I get the Image or File URL from Zoho Creator to insert into another application?
I've tried retrieving the image URL from my Zoho Creator application to insert it into another application. However, I'm facing issues as the proper image URL isn't being obtained. The same problem occurs with file uploads. I can upload a downloaded imageDate format changed when appended to list
Hi, I have a dropdown list whose choices depend on user input of another field. The following code works fine. However, in our original data, the date format is dd-MMM-yyyy, but when the following code runs, the items in the list become yyyy-MM-dd. ClearMy LinkedIn Company Page isn't showing up to connect
I am a social media manager for a company and I'm trying to connect our Company LinkedIn page here. However, our page is not showing up when I try to connect. Is this because I am only a "Content Admin" and not a "Super Admin?"Unable to update Account record
I am making a call to https://www.zohoapis.com/crm/v7/Accounts/${account_id} using Axio Put. The payload I am sending it is in the correct form as per the docs: { data: [ Account_Name: 'Test Name' ] }. However, I continually get a Bad Request error (statusCan't create segments/lists based on Account field values in MA 2.0
Hello, I recently discovered that for some reason you can't create a segment/list that shows all contacts, based on certain criteria from the Account module. For example: In CRM there is a multi-select field in the Account module to manage subjects ofCliq status to update for subscribed calendars
Hi team, We are starting to migrate from Teams to Cliq, and have subscribed to our Outlook calendars so we can see all meetings in Cliq and Outlook in the Cliq calendar tab. Is it possible for Cliq statuses to change if there is an appointment in a subscribedWebClipper Extension
Sort a Multi-Select Lookup Field
I have a multi-select lookup field coming from one app to another. Currently that lookup data is being sorted on the printed report based on the added time of the form that's being brought in. Problem: I'm ideally trying to sort the lookup data by a fieldNot Receiving Notication in Whatsapp
Hi everyone, I am currently setting up my leads module and I want to receive an email and whatsapp notification whenever I receive a new lead. I am getting only an email notification but not whatsapp. I have already integration my company whatsapp, andError Authentication type 10 is not supported
Al conectar Zoho Databridge con Postgresql mostro el error : Authentication type 10 is not supported 2. I get this message "Authentication type 10 is not supported". How do I resolve this? Zoho Analytics uses the MD-5 password authentication method. IfNext Page
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Notes badge as a quick action in the list view
Hello all, We are introducing the Notes badge in the list view of all modules as a quick action you can perform for each record, in addition to the existing Activity badge. With this enhancement, users will have quick visibility into the notes associatedZoho CRM for Everyone's NextGen UI Gets an Upgrade
Hello Everyone We've made improvements to Zoho CRM for Everyone's Nextgen UI. These changes are the result of valuable feedback from you where we’ve focused on improving usability, providing wider screen space, and making navigation smoother so everythingZoho Projects Android and iOS app update: Mobile device permission based on user profiles
Hello everyone! We have brought in support for mobile device permissions based on the user profiles which are configured in organization level. Administrators can now configure the permissions on the web app(projects.zoho.com) by following the steps mentionedGood news! Calendar in Zoho CRM gets a face lift
Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activitiesUnlocking New Levels: Zoho Payroll's Journey in 2025
Every year brings its own set of challenges and opportunities to rethink how payroll works across regions, regulations, and teams. In 2025, Zoho Payroll continued to evolve with one clear focus: giving businesses more flexibility, clarity, and control
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Hello everyone, Greetings and welcome to Ask the Experts 26. As we wrap up 2025, we are excited to invite you to the 26th episode of our Ask the Expert series. 🎄The Merry Metrics Edition = Best of Zoho Desk [Best Practices + Holiday Automation + Year-EndCRM x WorkDrive: We're rolling out the WorkDrive-powered file storage experience for existing users
Release plan: Gradual rollout to customers without file storage add-ons, in this order: 1. Standalone CRM 2. CRM Plus and Zoho One DCs: All | Editions: All Available now for: - Standalone CRM accounts in Free and Standard editions without file storageBasic Plan Active but Survey Creation Still Limited to 3 Surveys
I have an active Basic (Monthly) subscription (valid period: Dec 24, 2025 – Jan 24, 2026), but the system still limits survey creation to only 3 surveys, which matches Free plan behavior. The subscription appears active in Portal Information, howeverAuto-Invite Users to Portals in Zoho CRM based on Conditions
Hello Everyone, You can now automate portal invitations in Zoho CRM with the new Auto-Invite users feature in Portal management. No more manually enabling portal access one by one. With this enhancement, you can automatically send invites for users toSynchronise item image between Zoho Commerce and Zoho Books/Inventory/CRM
Here is a blindingly simple idea to tie several Zoho products together. Zoho - please include a method to synchronise the item image (or images) from one Zoho application to another. For example, if you upload an item image in Zoho Inventory, a user should
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Good news! Calendar in Zoho CRM gets a face lift
Dear Customers, We are delighted to unveil the revamped calendar UI in Zoho CRM. With a complete visual overhaul aligned with CRM for Everyone, the calendar now offers a more intuitive and flexible scheduling experience. What’s new? Distinguish activitiesProduct Updates in Zoho Workplace applications | November 2025
Hello Workplace Community, Let’s take a look at the new features and enhancements that went live across all Workplace applications this November. Zoho Mail Format comments easily using Slash Commands With Slash commands, you can easily format text, insertIntroducing the Zoho Projects Learning Space
Every product has its learning curve, and sometimes having a guided path makes the learning experience smoother. With that goal, we introduce a dedicated learning space for Zoho Projects, a platform where you can explore lessons, learn at your own pace,Marketer's Space: Proven tips to improve open rates – Part II
Hello Marketers! Welcome back to another post in Marketer's Space! We're continuing from where we left off a fortnight ago. We ended the previous post discussing the subject line, and we'll continue from there. Let's dive right in. Pre-header Pre-headerKaizen #222 - Client Script Support for Notes Related List
Hello everyone! Welcome to another week of Kaizen. The final Kaizen post of the year 2025 is here! With the new Client Script support for the Notes Related List, you can validate, enrich, and manage notes across modules. In this post, we’ll explore how
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