My suscription is Fail
Hello, In our company we have problems with our credit card. Our subscription finish today. Our credit card will be operational in 2 or 3 weeks. We need the CRM active in professional Edition. Is very important. Can we pay by bank transfer? We could pay 1 year until the problem was solved. Thanks
Calendar views are broken
Yesterday ZOHO rolled out a change to the platform that has BROKEN the calendar reports. The current week's events are showing as very small boxes that do not fill up the space between the start and end times. And it is not possible to click to the next week or show the monthly view. We need this fixed URGENTLY as our staff cannot book clients and manage their schedules. PLEASE roll back the changes that messed up the calendars! Anton
Zoho Spreadsheet, information disappearing from saved files
Hello, I am using Zoho Sheets to edit files stored in Google Drive. Sometimes I am doing something, putting new info to cells, or adding sheets, anything, and then I reopen file ooops my work all gone nowhere. Can that be a problem of Google Drive? Or what to do? I understand when no connection then Zoho tells me - no connection reload, etc But everything looks ok and then boom - do your work again... Sergio.
Signature
Hello We're having a problem with a signature. It was fine up until 6/11/2015 the signature is missing a picture and the words are indexed not like how it was before. This is how it should look like: This is how it is now:
Error updating record with Zoho Creator Mobile App
I have a form that updates a record for an inventory app I've created. It's just a stateless form that queries a record, lets the user change a few fields, then click a button to update and makes the changes. Running it through a web browser, it works perfectly. When I try to run the update I get an error "Error in executing update record task. Unable to update the record Assigned_To. Unable to update the value." Assigned_To is just the first of a few records that need to get updated. It errors on
Synchronizing subscribed folders error 0x800CCC0F
One of our users (who is accessing Zoho mail through work - main installation - plus computer at home and her phone) is intermittently experiencing the following error: Task ‘Synchronizing subscribed folders for email@address.com (1).’ Reported error (0x800CCC0F) : ‘Outlook cannot synchronize subscribed folders for email@address.com (1). Error: This IMAP command cannot be sent to the server before the connection was terminated. If you continue to receive this message, contact your server administrator
Closed Job notification grammar
Once a job is closed, is there a way to change the text notifying the user? The attached screenshot is what it looks like now, but we would like to update text to something else. Is that edit-able?
need to delete a department
How do I delete a department in ZOHO Recruit?
Cannot reply to emails
Console Error Message: XMLHttpRequest cannot load https://zmail.zoho.com/mail/b.do?xhr=1434070582419. No 'Access-Control-Allow-Origin' header is present on the requested resource. Origin 'https://mail.zoho.com' is therefore not allowed access.
Emailed in data not arriving
Hi, Just noticed this morning that emailed in data to my forms is not arriving. Anyone else have this issue? Have tested it on two forms that worked yesterday but not today. Have sent in a support request. Rgds Jon
Zoho mail all of a sudden not working - own domain
I have a mail account with Zoho that just stopped working....it wont connect in Outlook for Mac incoming or outgoing and nothing on my end has changed other than a wifi network change. I have two other accounts in Outlook for Mac and they are working just fine (one is exchange and one is gmail). What do i need to check out? What's strange is that the account is working fine on my iPhone/iPad just not in Outlook. I deleted the account and set it up again.
Cannot Export or E-mail Zoho Doc
I have had this 2 times now, first with zoho presentation and now with zoho docs. I cannot export, download, or even email a document to me. I have "checked out" the files, I have "checked in" the files and tried again. When I try to email, it simply says, "Problem in sending email. Please try again later." I have downloaded another 3 docs made at the same time and had no problems in both cases except for the one file. When I click download it says, "Download is in progress, please wait." then
zoho docs not available
Hi I don't have access to Zoho Docs. the error message simply states that I already have access to it. Please can you advise asap how I get access to it. many thanks Chris
failure notice - Mails
I am unable to send mails to one particular email account and always receives "Failure Notice" mail saying, Your mail message to the following address(es) could not be delivered. This is a permanent error. Please verify the address(es) and try again. <user@domain.com>: child status 100...This message is looping: it already has my Delivered-To line. (#5.4.6) The receiving email address is receiving mails from other accounts regularly ,but I am not able to send mail on it. Please suggest me the
Change name of Custom Field not working
Hi, I'm trying to change the name of my custom field (text type), but nothing happens when I click on save button. It's working for List Fields only. Thanks,
Não consigo receber e-mails
Fiz a conta e consigo mandar e-mail normalmente, porém quando alguém me manda aparece um erro: Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain botilieri.com.br by botilieri.com.br . [179.190.48.194]. The error that the other server returned was: 550 No Such User Here
job advertisment
Job advertisement, the apply button is coming back with an error to contact support and the apply with indeed button is not emailing me details
LinkedIn Authorization No Longer Working
Authentication to LinkedIn is no longer working, so I can no longer view the LI profiles associated with each candidate. When I try to re-authorize to LI, a blank screen appears after I enter my LI userid and pw.
BUG: Cannot submit candidates to my client
I would like to report a serious problem to my company I am having with Zoho Recruit: I cannot submit any candydate(s) from candidate card or from candidate review panel. It is entirely possible to send email to contacts anyway. It has been tested that: - sending SMTP (my own or yours) is not the problem - receiving SMTP is not problem either - any other type of email communication is also fine. - it is a matter of Recruit interface or your backend. My company (HR agency) really needs to get this
Job Listings not displaying
Hi, I've created a Job Listings page for our website, and while the page is visible in the iframe that I'm using, none of the jobs from our system are displaying. Would you have any ideas what would be causing this? My test page is http://www.ambassador-recruit.com/AR_job_listings-Copy.php Thanks
Unable to create invoice for unbilled time
The Windows Phone app for Zoho Invoice is wonderful for creating contacts and tracking hours, but the actual invoicing is very nearly useless for anyone in the services sector. Creating a new invoice is easy, but you cannot apply the timesheet data you just created using the timer feature! Is there a function I'm just missing, or is there no capability to invoice unbilled time in the Windows Phone app?
Error After Publishing - Site Not Available
Hello, I just published a site to a domain name I purchased/acquired early this morning from Google Domains. After publishing it, I got the "Congratulations! Your website is now live!" notification in Zoho. However when I go to the url, I get a "This webpage is not available" error. Is there any delay between publishing the site and actually seeing it online or is there something going on? It's been 30 minutes since I first published, and I've tried several times since then. Thanks.
sendmail using script builder
Is sendmail using script builder not working? I can edit the text and insert fields and formatting. But it won't let me click 'Done' to save the changes. All I can do is click Cancel. I saw this once before a couple of months ago, but the problem disappeared. Now it seems to have returned. Have tried different browsers but the problem remains. Anyone have any ideas on this?
ZOHO CONTACT FORM FOR CAMPAIGNS
Hi, I installed the plugin for ZOHO campaigns email capture and it conflicts with my wordpress site. Weird things like I can't attach hyperlinks in pages, my page builder is becomes disabled so I have had to turn it off. Has anyone else had any problems like this? Ruth
Email forwarding. Sometimes it works, sometimes not
So I've just started using Zoho to forward an old email domain to our new Google Apps domain. I've setup the needed accounts and forwarding settings, but the performance has been spotty at best. Sometimes the test emails I've sent from different accounts to the forwarded email address at Zoho get sent. Sometimes they don't. Ever. Sometimes they are delivered anywhere from 5 to 45 minutes after sending the mail. While I realize this is a free service, I can't believe the system is running as it should
Schedule attachments
Hello, not run schedule attachements, which in the previous version worked Creator is a simple function and gives error sending mail. Please help! sendmail [ from:zoho.adminuserid to:"sigo.tel3@gmail.com" subject:"SIGO - BACKUP DIARIO " message:"ENVIO AUTOMATICO" content type:HTML attachments :view:BACKUP_DIARIO_TAREAS as XLS ]
Outlook.com cannot currently receive my email.
I have outlook.com setup to retrieve my zoho email via pop. It was working until about a week ago. I have not changed any setting in outlook.com or my zoho account. Any suggestions to correct this?
Text area not showing carriage returns once saved
I use a text area field for entering general information. If I use carriage return to separate lines/paragraphs, these don't show when the field is saved. Instead all text is just concatenated into one long line. This used to work fine. Please could you advise if this is a bug or if there is some setting somewhere I can use to fix this? Many thanks.
Zoho CRM Potentials and Zoho Invoice
Hi, We use the Zoho Invoice module and would like to be able to raise and use the Zoho Invoice module from potentials, so we don't need to go back to the account and raise an invoice or estimate from there but it doesn't seem to be working. Can it be fixed so that in any potential, you can scroll down and raise estimates/invoices, with the system automatically selecting the relevant account and so this item will then be associated with the relevant potential. Thanks, Lee
When opening a ticket, the screen jumps down to the comments section
This started happening today for our organisation. We used to open a ticket and be able to view the top of the ticket. Now the screen jumps to the bottom of the ticket, with the cursor in the Comments section. How can we stop this from happening?
Delay in receiving emails, Sending
Delay in receiving emails, Sending also being delayed or remains undelivered. Facing the problem since morning today. Please advise.
Email
I Have a Email User like: dario@zoho.com.br and i am trying to figure out a way that i can send and receive emails from other accounts like contact@zoho.com.br on the same place that i have sended and received emails of dario@zoho.com.br How can i fix this problem??? Now i can just send emails from dario - and i already create a email like contact but it's not working. Someone can help me please? Regards
Spanish translation for ticket
Dear team, I recently saw a change of the translation of tickets in Zoho Support. It is now Tiques. This is completely wrong. I do not know why you changed this! You should either have Tickets or Solicitudes but Tiques does not match this usage. Thank you in advance for the change. Best regards, Christophe Mendez | MZ Consultants - Zoho Alliance Partner
View CRM Info button not working
I have my integration with ZOHO CRM set up, accounts and contacts get imported but for some reason when I click the View CRM button on a ticket I get the following error message. API call cannot be completed as the Criteria parameter contains empty field name Please help! Without seeing previous info about customers in an easy way, this system is very cumbersome to use. This will make me want to switch back to our previous support system.
EMAIL SYSTEM PAINFULLY SLOW
The email system is EXTREMELY slow and unbearable to work with. What is up with zoho lately? having nothing but problems.
Google calendar not syncing correclty
Hi! My google calendar is not syncing correctly with Zoho Project. I export the correct Gcalendar feed into my Google Apps enterprise calendar, and some entries are shown, however only a small fraction. Can you help? Many thanks, Dennis
Zoho Support Integration Within Zoho CRM
Hello, My company utilizes both the Zoho CRM and Zoho Support applications. Our Zoho Support module can successfully import contact and account information from Zoho CRM. However, none of our employees are able to view the Support tickets in Zoho CRM. We have set up the support integration, and I have selected and authorized which employees (including myself) that are allowed to view the support tickets. However, under the Support section in any particular account, it says “ Sorry for the inconvenience
Delete my domain (no red X to delete)
Hi team, I have been trying to close my Zoho account. I have got to the stage where the system is asking me to downgrade my site. But I am on the free package anyway? I have followed these instructions: Hi, We don't delete user accounts from our side due to security reasons. Please follow the steps below to close the account : Note: Once the account is deleted, all the data associated with the account across all Zoho applications (Mail, CRM, etc. ) will be lost and cannot be retrieved. Step
NO INCOMING MESSAGES
Hi. My account can send mails, but can't receive any. Please tell me what to address so I can start receiving mail(s) in my email, which uses own domain. Thanks!
Incomplete download of records to mobile devices
Within the mobile app (iPhone or iPad), we select download to view more records, however it cuts short before including all possible records (i.e. we have 1664 Account records when viewed through the browser - but the Mobile app stops downloading at 1383 Accounts)
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