Mobile App
One of our field workers has noticed that when he adds a note to a "Contact", the note is not visible from the corresponding "Account" record. We expect that this functionality should work as it does through a browser session - where the note added to "Contact" is visible from both "Contact" and "Account". This issue is experienced on both the iPad and the iPhone. The app is the latest version - no further updates are available. Any assistance with this issue would be appreciated.
Broken print dialog in CRM quotes using Safari
The latest update in CRM has broken the print dialog using safari in OSX 10.10.2. When trying to print a quote or export to PDF it cuts off a lot of information. Everything works fine using Chrome or Firefox, the problem only occurs in Safari. It worked flawlessly yesterday.
Can't insert html in page editor
This is an emergent problem. Anytime that I insert html or widget into the page editor my screen turns gray and locks up. I am using Chrome. Any suggestions?
HELP PLEASE!!!
I have left messages on your support line and have not received a callback. We are getting one spam email literally every second or less. We are up to 3000 in the last 35 minutes. Please call me!!!!
E-mails sent via Zoho, getting rejected "Relay access denied"
Hi guys, We ahve ao e-mail accounts hosted at Zoho, but for some e-mails that we send, we keep getting the error, " ERROR_CODE :554, ERROR_CODE :5.7.1 < Contact email>: Relay access denied" I've ommited the e-mail above, because it's a company client. Can someone from Zoho team help us with this issue? Best regards, João Bôsco
event requisition time calcs incorrect ?
I am have embedded an event requisition form on a website. The calendar is in LA where it is now 8am The user is in Toronto where it is now 11am If I try to submit a request for today at 2pm I get Error: Appointment time should be greater than or equal to current time. As you can see 2pm is greater than both 8am and 11am The earliest I can request is 4pm It appears as though it is converting the request time from local time to calendar time and then comparing to local time. Even that can't be right
Cant receive emails today
Hello Zoho, I can not receive emails today. I can send but not receive. Zoho has been our only email/domain provider. jodymalone@pinntech1.com Regards, Jody
Email arriving late
Emails are arriving late. Sent to me Friday got this morning. Seems to be a delay today also not receiving notifications
Setting date field to null if string date value is empty or null
Hi, I'm recollecting data from CRM and updating in Creator. Some fields could be empty - no problem with strings. But date fields, when they are null, I haven't found the correct way for setting them. I've tried like this: r = zoho.crm.searchRecords("Contacts", "(Last Name|=|" + last_name + ")"); contact = r.get(0); new_id = insert into Persona [ Added_User = zoho.loginuser ... (more fields) Fecha_Alta_Persona = if (c.get("Fecha Alta") != null, c.get("Fecha Alta").toDate(), null)
BUG: TIMESHEET DETAILS REPORTS
When the box for "View the time entries for other users" is unchecked (under Users > Permissions > Timesheets > Projects), each user is still able to see the time entries of other users when viewing the Timsheets Details Report. It should be categorized as a bug because currently, when a user generates a Timesheet Details report, they can't see all the logged time for all users when selecting an individual customer/project, but they can see all the logged time for all other users when selecting "All"
Custom field labels disappear when syncing CRM and Invoice
Hi, I have two custom fields in my Invoice module (with labels "BTW" & "CONTRACT"). Whenever I create a new contact in my Invoice module, I can enter these fields. I have set up synchronization between the modules CRM and Invoice. However, when I create a new contact in CRM and this new contact is synchronized, the value of the custom fields is synchronized correctly, but somehow the labels of these fields of the new contact are sudenly emptied by the synchronization proces (so the labels don't
synchronizing custom field for the purpose of Invoice email address
Hi, I have created a custom field in CRM, for the use of storing an emailaddress for invoice purposes. The account manager enters this field in CRM (he doesn't have access to ZoHo Invoice). I want to synchronize this custom field so that the invoice emailaddress is imported in ZoHo Invoice and it will be used for sending the invoice to the customer via email automatically (default invoice email address). Currently, the emailaddress of the primary contact of the customer is being used, but this is
URGENT! what is with admin interface?
hi try to add radio-button field see example it waits so much time without response has try from firefox/chrome
Mac mail client keeps saying Relaying disallowed
Please Help. I have a new zoho business account (hobartcityfarm.com). Of recent when i've been trying to send emails from hello@hobartcityfarm.com or james@hobartcityfarm.com i've been getting an error: Sending the message content to the server failed. The server response was: Relaying disallowed as Hobart city farm <hello@hobartcityfarm.com> Select a different outgoing mail server from the list below or click Try Later to leave the message in your Outbox until it can be sent. Any help would be
Cannot export my sheet
I am trying to export my sheet. When I hit "export as" it says that "This spreadsheet has Pivot Table/Chart. Export not supported for Pivot Table/Chart. \nDo you want to continue?." It then comes out blank if I hit yet. How can I turn off the pivot table/chart so I can export? Thank you
Embeded report is down for maintenance.
I'm having an issue with embedding reports. I'll embed a report from a different app into an html page in Zoho Creator. I'll share that HTML page to the 'Customer Portal'. When I log into a "Customer" account it will not open, it says it is down for maintenance. It opens fine when I log into my Zoho Creator account.
Zoho imap,smtp,pop
Hello Zoho team I am trying to setup an imap/pop but I get an error that gmail failed to connect to pop and I am not sure why according to http://mxtoolbox.com/ my mx records for randomness-fun.com are setup are there any solutions?
Mail Blocked
Hi, I have been recieving email since Friday 5th June, about exceeding outgoing email quota therefore being blocked as a result. I have unblocked my email several times since then, and the message keeps coming back with: We regret to inform you that your email outgoing has been blocked and you will not be able to send further emails.This was done in accordance with the Zoho Mail Usage policy. Reason for the block : Daily Mail Size Quota Exceeds Limit [Total Mail Size=307,200] Is the total mail size
Issue with uploading advert
Why am we not able to upload an advert onto Zoho? We have always been able to do this but for the last 3 weeks this has not been possible. Kindly urgently advise
401 Error page from auto generated links
Hi, I'm getting 401 error pages when the auto generated links in the email templates are clicked. i.e. Sign Up verification email, password reset email - when clicked they display the 401 error page. How can I get past this?
Syncronizing Process doesn't working for Recruit and Reports
Dear Support, Could you verify the sync process between Recruit and Reports, please? Attached some printscreen to show some jobopening (9179) at Recruit is missing at Reports and another (9180) need to be updated. Thank You. Paulo Miguel. (+55 11 3290-4260)
Export to excel
when i try to export job openings to excel, job description has "code" embeded with the text. is there a setting to remove?
URGENT - EMAIL PROBLEMS
Hi. I am having problems with my emails. Emails are appearing twice and three times (these are all the same email) . Emails are being delayed in sending to other Zoho users in the office (12 hour delay) Emails are being delayed when receiving. Someone sent me an email at 10 am in the morning and it was not received that day at all. When I logged in the next morning, it had been received. Please advise asap. thank you
DECIMAL and LONG INTEGER fields cannot be computed when not filled in!
Hi I have DECIMAL and LONG INTEGER fields in Potential table: 1) Reports displays blank when DECIMAL and LONG INTEGER fields are empty. Display is OK when filled in, but it's a new field in the CRM 2) When you add formula columns in Potential, summing the DECIMAL or LONG INTEGER field with an INTEGER field, the formula column remains blank if the DECIMAL and/or LONG INTEGER field(s) are empty! Hope someone checks and corrects this very soon as I have a critical report to issue. Thanks.
zoho creator very slow/does not work
2 hours zoho creator does not work (from Italy).. any update? tks
Domain showing as blacklisted on CBL and Spamhaus ZEN
I was testing our domain today and it is returning as blacklisted by CBL and Spamhaus ZEN. The IP address coming back as associated is 184.168.47.225 and the response from CBL is as follows. The infected host name is "divisiononestaffing.com", and this link has an example of the malicious redirect: "http://divisiononestaffing.com/orrv96/41juo.html" Depending on the infection type, there may be dozens more malicious redirection pages under divisiononestaffing.com. Note this is note our domain, but
I can't add a custom field to the Account module
I have the button for "New Section" but not a button for "New Field". I'm logged in as Administrator to my Google Account and from there I accessed Zoho CRM app. Thanks for your support. Ricardo Parente.
Zoho SPAM in SPAMCANNIBAL in Government of Panama
Hi, It seems we can´t send eMails to government of Panama.... this is a problem we can´t let it pass. Could you please help us? Just modified the email names with XXX for privacy ... Undelivered Mail Returned to Sender. ____ This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. xxxx@arap.gob.pa Invalid Address, ERROR_CODE :554, ERROR_CODE :5.7.1 Service unavailable; Client
Ampersand in account name leaves "&".
Can you guys make it to where it just leaves "&" instead of "&" whenever I put a "&" in a account name.
Capthca form not working on IE for web to lead form
we have a web to lead form set up on the following page - http://turu.com.au/register-your-park.aspx unfortunately, we aren't able to view the Captcha field on Internet Explorer. Please advise how to resolve?
Date field in web form: 05/30/15 is recorded as 05/30/0015
When a user enters an inquiry using Zoho's web-to-lead form, if the date is entered as "05/30/15" it will be recorded in CRM as 05/30/0015 instead of 2015. It would also be nice to have a pop-up calendar on the web form.
Can't install Apps
I ahve been trying to test out different marketplace apps and creations of my own. I currently have NO apps active or installed, but when i try to install or create, I am told I have reached my limit. But how can that be since I have NO apps in my dashboard?
Can not set a field to mandatory
I go to customizations / Layout / Check a field to be mandatory and it does not get updated and it does not become mandatory. How can I make a field mandatory?
Cannot add any forms to site
I cannot add any forms to my site. I keep getting the error "Error in creating form. Try again." Also there is no default "Contact Us" form in the toolbar. Need help ASAP!!!
Image Field and Upload Field in Zoho Android App
Hi, First I would like to thank you for an excellent web and Android app! Our company has just bought a Samsung Galaxy Tab Active 8" tablet running Android 4.4.4 that we hope to use at our goods recieving. In my form I have added one Image field and another field for file upload (for documents, PDF etc.). The problem is that when I try to add a picture (either by camera or gallery) or add a document, nothing seems to be uploaded. The filesize is less than 1MB for both images and documents that I've
New Organisation Error
Hi, We imported a lot of contacts a while back, without any Organisation attached to them. I've been going through and creating these organisations, which is taking a while but has been going fine until yesterday. I'll create an organisation, but when I add it to the person's contact record through the 'edit' button and the pop up screen (in the way I have been doing regularly since we got Zoho at least six months ago), Zoho will 'create' a different version of the account, which has ' in the
Frequent Disconnections
We are facing frequent disconnections in Sales IQ. We have ran several tests on our end and we have concluded that its not our internet connection. Let us know on what to do
Incoming disable after i re-enabled some user
I disabled some users temporary and when i enabled the users the incoming mails are disabled and says only paid users can enable it. Can you help solve this for ayo@247soutionsltd.com
Cannot see signup forms in the preview window
I am trying to create a signup form, but I cannot see any layout in the preview window. I have tried several form templates on Chrome, Firefox ad Safari.
domain verification fail
please help domain verification is getting failed again and again .... please verify my domain www.mysupplementmart.com
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