Usage Limits report is badly broken.
Usage limits as seen from at: https://creator.zoho.com/dashboard#usagelimit is badly broken. The used and remaining measures have apparently swapped. What's worse is that cleaning up data is actually decrementing this 'new' used count. Please take a look at this urgently! -Varun.
Unable to save notes
We are currently unable to save notes in zoho crm, all the other fields appear to work fine.
When I re-upload products to CRM it creates clones rather than overwriting.
I regularly need to update product prices in bulk. I want to do this by updating products in bulk with the overwrite function on upload.This unfortunately ors not overwrite it nearly creates duplicates. This makes the system completely useless for us! Is this a bug? can it be fixed or solved? Cheers Dan
edit quote and invoice
I really have serious problems to edit the quote and invoice with your editor You can not do insert a table, and then not be able to edit the board or in the padding or insert a row I ask you why you do not enter an editor such as joomla Thanks, Pasquale Bondanese
CRM problems
Esteemed ZOHO Corporation, I send you my list of problems: know how to add 2 or more products at once to my quote or invoice; add 2 or more products at once from the list or search for products; to know how to add an aggregate field in the search tab of the products (image attached) reorder / drag products added in a quote or invoice Thanks, Pasquale Bondanese
Autocomplete e-mail subject
Hello! Missing an opportunity to autocomplete the e-mail subject (which has been used previously.) Last week everything was okay.
I accidentally deleted myself as an admin and i cannot login and cannot register again.
I accidentally deleted myself as an admin and i cannot login and cannot register again, as it said my domain is already registered with zoho mail. What can I do?
Issue with Email authenticantion
Every time I try to send an email to a lead - I receive a message telling me my account needs to be authenticated. But I have already authenticated it with the email that comes when a new account is created. I even created a second account and authenticated it but I am still having the same problem.
Potencial Businesses lost after trial period ended
Hi, My potencial businesses disappeared after my trial period ended. Now I only have two. Anyone knows why? Thank's
Mail errors - Certificate issues
I've put in emergency tickets, but I'm desperate for some answers ASAP. I was getting the invalid SSL Certificate, so was able to get a couple of mailboxes back online by changing ports to 110. BUT, I can't send emails. I'm getting: Reason:sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target Somebody please help. We're at a standstill. I'm almost ready to give
I have checked MX Records using a tool for that, and they are all set-up fine. But cant receive e-mails yet
My mail address is info@freshtechs.com.ve . I used this tool dns queries to search the MX records and they all are set-up as the Control Panel indicates.
Can't get IMAP working on iPhone 5.
Hi, I have tried many times to rectify the problem of adding my Zoho email to my iPhone Mail app. I have followed the exact steps in this configuration (https://www.zoho.com/mail/help/idevice-access.html) but it still doesn't work. I keep getting the message 'username/password is incorrect'. I have checked my username and password and it is all correct. I have gone through all the necessary checks and it is exactly as what you guys said. I don't know what to do next and I'm getting tired of trying
Api errors when contact fields include `&`
Tried creating a Contact with 'Mailing Street' = 'Fuller Smith & Turner Griffin Brewery' but errored. I had to instead create Contact with mailing street 'Fuller Smith and Turner Griffin Brewery'
Update problem in Cases
I had to make an update to a Case and correct the contact person. When I changed the "Related to" person, it didn't update the phone and email address associated with that person. It left the information from the prior contact. Please help. Thanks!
Serious styling/functionality problem with administering community forums
Hello! I have contacted Zoho customer support with this issue but they told me all is working ok on their end. Meanwhile, it is driving me crazy! When I go to administer my Community area, logged in as a support agent, the formatting of the page is messed up (looks like it is missing a style sheet, or some error that causes styles not to apply), and more upsetting is that many of the links to manage things are not working at all. Has anyone run into this issue before, my forums are pretty unusable
Bugs using Safari
Hi, Sometimes occur some bugs when trying to access views or forms using Zoho People with Safari. Some examples: * Leave Form *Leave View
Newly created view not syncing to mobile app
Hi, a couple days ago I added a new view in leads to separate leads from another business we operate. I expected this new view to sync with the mobile app but thus far it hasn't. What to do?
count() is automatically replaced by Zoho platform with count(null) in html views
In a html view I have the following code: <%=users[ID>0].count()%> When I close the edit mode and open it again and return to the view, the code above appears as <%=users[ID>0].count(null)%>Of course, if I try to save the html view, an error is displayed "Field null does not exist ... " So .count() is automatically replaced by Zoho platform with .count(null) - which is a wrong syntax . Regards, George
Error adding new component
Attached is a screenshot of the error I receive when trying to add a 5th component on the home page. I'm guessing it's because 4 is the max, but "crm.alert.add.component1" isn't exactly an intuitive way to express that. ;-)
Picklist in a formula field
Hi Can Picklist be used in a Formula field? There is a bug in the Forumla field: 1. I've a currency field called "Total Fee". 2. There is a picklist field called "Installments Opted" with values { 1 , 2 ,3 ,4 } 3. I want to create a formula field called "Ist Amt Due" for which the logic is: If Inst Opted = 1 , then Ist Amt Due = Total Fee * 100% Else If Inst Opted = 2 , then Ist Amt Due = Total Fee * 60% Else If Inst Opted = 3 , then Ist Amt Due = Total Fee * 50% Else If Inst Opted = 4 , then Ist
Failed to Update data
Trying to save and it won't let me, everything I edit gives me "failled to update data.." messages, please help!
catchall is not working as of recently.
My CatchAll is no longer working. Any clues as to what the problem is? Many thanks for the help. --Jason
Add user who is deactiavted
I have a user who is set up under another Zoho account (call it Company A). His email address/user has been deactivated. But, under the new Zoho account (call it Company B) will not allow me to add him as it says that his email address is already in use. What is needed to make this happen?
Opened Users not getting updated when Subscribers open campaign email in Microsoft Outlook Client
Hi, I am running a test campaign in Zoho Campaigns and I see that the No. Unique Opens not getting updated when the subscriber opens a campaign email in Microsoft Outlook Client. However, if they click on the "View this email in a browser" link available in the email, the Opens count is getting updated and I see their name in the list of users who opened. Can you please suggest on how to get the Opened Users count updated for views through Outlook Client? Regards, Janaki
Address Formats bug
Hello: I want to report a problem. I want to change Address Format of Organization using preference settings, as seen below: If I click on Edit customer format, I can see the Placeholders. But, if I click on Edit Organization format, the box is empty. So, I insert a Placeholder, just to test... And what I get... customer address updated.
Issue with Summary View- urgent
Hello, I have an urgent issue which has recently occurred on our Zoho Application. I have two or three views set on 'Summary View' which are no longer viewing correctly. Results columns are out of order from where they should be. Please see this view for an example: https://creator.zoho.com/rachelogg/kiwioz/#View:Job_list_UK For example the result for the Job ID field should be MF1D (it is correct if you view in "List" view) however instead in summary view it says UK- London South. Please advise
Products disappearing from sales orders
We have our web store integrated with Zoho CRM via the API so that when a customer places an order it automatically gets inserted into Zoho as a Sales Order. It's been working fine for many months. The sales order is added to a temporary account and when we process it we create a new account for the customer and move the sales order to that account. Yesterday we began having a problem where when we move the sales order to the new account all of the products in the sales order except for the first
Docs unavalible.
The docs and all spreadsheets are unavailable . When I push the link for docs, nothing appears.
Accounts have been disabled over the weekend, please help?
Our mail accounts have been blocked by you over the weekend, and we don't know why, we think we have paid up to date. Please can you contact me as soon as possible, as emails are fundamental to our business and I have 15 users who are affected. Ben Stinton
New Zoho Books - Issue with Custom Email Templates
We've been testing the new Zoho Books interface and it is a huge improvement over the old one. One very important thing I noticed though, is that our custom (HTML) email templates with logos and badges have been reverted to plain text. Are we going to lose all those customizations by moving to the new Books? Are those even possible with the new Books?
Fields don't update on edit
This is listed previously in the forum under "field don't update" with no solution. Major portions of my application are broken and this is causing huge delays. Very simply: Technology_text=input.field_of_technology.toString(); this works on initial entry, but does not work when re-entering a form in edit. The string goes to an invisible field and comprises the data we are collecting. Production is at a standstill, and all the work done in the last week will need to be reviewed. This is a MAJOR lapse
Zoho Desktop and does it sync correctly?
Zoho I am using Zoho Desktop and saved a file on our companies WORKSPACE When another user accesses this saved document through their Zoho Desktop folder, open the document, and save the changes we get another file created with a (1) in our WORKSPACE. We have tried using save and save as. Why is this happening? The document should save with the same file name Thanks Nolan
impact on stock numbers when a PO and SO are cancelled
I had a customer cancel an order that I'd had to create a PO to fill. create PO increases Qty Ordered create SO increases Qty in demand cancel PO has no impact on Qty Ordered - should decrease this number cancel SO has no impact until it is converted then both Qty in Stock and Qty in Demand are decreased - should only decrease Qty in Demand Am I following the correct steps to cancel both the PO and the SO? Thank you
Emails stopped showing info in body on iphone
For some reason the emails stopped showing the body on Iphone email. They show fine on the computer but apple mail stopped showing the body content. It only shows our company logo. Why would that happen.
email alert problem
When i opened my email this morning.. all that appears in my zoho email alerts is the zoho Icon. no note with contact name phone and link to it.
Major hassle forming chat groups
I'm trying to invite users to a chat group but nobody seems to respond. One told me he did not receive the invite, but had to log in to Zoho and go to Groups in order to join. He only knew to do it because I had told him to look out for the invitation which I assumed Zoho would send him. I am sure it was not such a problem to form groups when I did it before. Is there an issue now? The only reason I want to form a group is to make it easy to apply permissions to a set of private wiki pages and change
Possible bug with drop-down field (picklist) created with UI:ADD when editing an db entry?
I created a form with a drop-down (picklist) generated from a call to a Zoho Invoice account. I run the form, add a few entries. (see image below the Client drop-down is generated using an Zoho invoice API call on Contacts and populated using the deluge UI:ADD() ). The bug is when I edit an entry, the drop-down value is not selected. The form show the drop-down and below an input box with the value. If I edit any field other than the drop down and want to save I will get an error message (Invalid
Bad drag and drop response of send_mail function in Custom Functions creation
When I drop the send_mail function in the CRM custom function creator interface, I get a 2 popups saying invalid. I can then no longer edit or submit the form for setting up an email. Tried on both Chrome & Firefox. See error message below: To recreate this error: Goto: https://crm.zoho.com/crm/ShowSetup.do?tab=automate&subTab=workflow Then: 'Custom functions' tab Then choose: 'send_mail' function' click edit (a few times) From the deluge screen you click on the pencil to edit the Sendmail parameters
Stopped receiving email on Android devices
Earlier this week, I stopped receiving incoming emails on both my Android phone and tablet. The devices are telling me that the email app is not authenticating and instructs me to change my settings, which currently are as follows: Server: msync.zoho.com Port: 443 Server type: SSL/TLS (Accept all certificates) Client certificate: None I have not changed my password or username, so I am at a loss as to why I would have suddenly stopped receiving email on Android devices. Can you help, please? Thanks!
Mobile views is not correct
Hi When I go to the mobile Zoho app on my iPhone 5 showing the opportunities it is not the same as in the on line version. Most is not even visible.
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