Free OST to PST Converter to convert OST to PST files
There are lots of solution available in the market that can help you to convert OST to PST files. I would like to share about such an effective and secure software named as Kernel for OST to PST Converter. The software allows you to fix OST errors and
Cannot Click some buttons on the CRM
I cannot click buttons like "Add New" ( meeting ) in the Open Task menu, as well as, I cannot minimize the reminders blocking some information.
Why am I only seeing a few modules in the Multi Select Lookup Properties popup?
When I use a Lookup in my module, I can see all my modules in the Lookup Properties popup. But when I try to use a Multi-Select Lookup, I only see a few modules in the Multi Select Lookup Properties popup. Why would this be? I cant use the module that
Need help with current zoho mail setup
Dear Support, Hope you are doing good, I am Amit handling this admin account of zoho mail account for domain simpli-logic.com with registered user id #60015184236, currently on Free plan and with 4 users. While migrating on to zoho mail, seems my tech
550 error
i only can send emails, but no receive, what can i do?
Is there a way to get the Country values?
I need to have the default country values available ( the one in the auto-complete ) Where can I find them?
Deduplicate Leads and Contacts
Please provide a way to check for duplicates that exist as a lead and as a contact. For example, when I search for an email address, I find a lead and a contact. We need to merge those two. Thank you always.
Cannot access mailbox in Thunderbird
I'm trying to setup my Zoho mailbox in Thunderbird. I've enabled IMAP and have a 10 GB paid subscription but I keep getting the error below. (I have no problem sending/receiving email with the web and mobile Zoho apps): Can you help? Thanks
When a customer responds, I want to receive a deluge of values for the other items in the question choices.
Hello. I am trying to create some things in Deluge when I receive a response from a customer in Survey. I have added the other items to the question choices, but I am not able to receive the answered values. How can I receive the answers in deluge?
Reinstating a hard-bounced email address in Campaigns
Hi. We have an email address that is marked as hard bounced in Campaigns. However, we know for certain that the email address is active. We also know that other email addresses at the same domain are successfully used in campaigns. Is there a way to definitively
Weekend ticket reports
I want to create a table report that show tickets for Saturday & Sunday afternoon(lets say from 18:00), is there an option to do this in Zoho Analytic without selecting specific dates? is there a way to filter by day(sunday) and time and not by calendar
Populate field in Zoho CRM with account ID
I would like new accounts to have a field populated with their account ID. How do I do this? Business case: In Zoho Forms I can send notification emails that contain CRM field data. I would like the emails to include a link to the related Zoho CRM record but the only variables included in this are Zoho CRM fields.
Dynamically adding sorted record IDs to a multi-select Lookup field
EDIT/Solution: instead "equals to" or ui:add, use .select (https://www.zoho.com/deluge/help/client-functions/select-deselect.html). IDs = Form1[Criteria].Lookup.getAll().distinct(); IDsSorted = Form2[ID in IDs] sort by SortField; input.MultiSelectLookup.select(IDsSorted);
Prioritizing contacts in CRM campaigns
I'd be grateful if you could give me ideas for this problem. If you wanted to prioritize contacts within the context of a certain campaign, how would you do it? For me the ideal would be having a new field in the contact<>campaign relationship, with the
I want to update a numeric type item used in Events in CRM with a function.
Hello. I am trying to use a function to insert a number into a numeric type item in Events in CRM, but I am not succeeding. I can update other items such as one line of text with no problem. How do I pass a value to a numeric item to update it? The image
Allow webform to trigger mass email with follow-ups
Hello, I have a webform that I set up with an automatic reply through auto-response rule. That works well, but then I want it to trigger a series of emails to the leads. How do I set that up? Thank you, Allison Lakacha
Android : Zoho Mail & Yubikey 5 NFC MFA using NFC
The Zoho Mail "app" for Android is not detecting the Yubikey 5 NFC key for MFA. Tried this on a Samsung Galaxy S10 and S20FE with all Android updates installed. Other apps can detect the key correctly, also no issues on the Windows PC with this key. When
signature not showing in email
I have added my signature and updated but not showing while typing mail or sending a mail. I have tested it many times but signature is not showing. please guide
Import tags from Google Gmail
Hello All, Is there any way/method/tool/utility to import mail from Gmail keeping TAGS? We would like to keep them as labels. Thank you in advance. Ed.
How to transfer the media attachments from zoho forms to zoho desk during data integration
The Zoho Forms have some entries including the media i.e. images and videos. I want to transfer the data including the media from the zoho forms to zoho desk. The only text data is getting migrated from the forms to desk tickets modules. Is there any
Zoho WorkDrive an Excel/Word for WEB (not desktop)
While in WorkDrive, can use the "Open With" Excel for web or Word for Web and not have to launch via the desktop application for fast (easy) Team collaboration like I can do with DropBox for Business?
Share Templates, Snippets (general information)
Hi Community, we are new to Zoho and using now Zoho Desk and Zoho SalesIQ (for Chats). In Zoho Desk we have 5 different departments. As in most customer service departments, most of the questions/chats are similar, so I would love to build up a good
Lacking the ability to define data that we bring across
Is anyone experiencing the following problem. There is a new migration which we changed to. However all our sync data has vanished. We can still see the old campaigns but they are no longer associated with contacts or leads. Also data that is several
Content is not available. Please try again after some time.
Hi guys, I've found that when we try raising a ticket in Zoho Desk that we get the following message: Content is not available. Please try again after some time.
Outlook exchange says my password is incorrect.& it is CORRECT
Hi I have a problem when I am trying to setup my account on exchange outlook 2016. After I insert all recommended IMAP settings as per your website, it is asking me to insert the password, and I am sure my password is correct.
How to change Mailing list of a cyclic autoresponder
Hi, I've created a cyclic autoresponder. Selected a maling ist, added 4 series and emails in these series. I need now to update the mailing list, as the target recipent are in another list. How can I update the mailing list of that cyclic autoresponder
How can I view the knowledge base as an agent?
Hello, i created some categories for our agent and list some help articles, but how i view this articles as agent? When agent log in, will be forwarded to admin panel. thank you
On-hold untill planned date
Hi, We don't use SLA's at the moment (still working on new contracts with our customers). Untill then, we would like to have a field "Planned date" on which the ticket is being follow-up by a colleague. I've already added the field to the layout, works
Menu & Search bar description change
Hi Zoho, Is there any way to change the text content on the below red square highlighted below? For example I would like to change "Home" to "Helpdesk", "Knowledge Base" to "FAQ" and "Search our knowledge base or submit a ticket." to "Search our frequently
Email sent from CRM Sales Order screen not showing in Email tab
When I choose a Sales Order, click on the Send Mail button and send an email, the targeted recipient gets the email with attachment as expected. I also see the email in the Emails section of the Sales Order. However, when I click on the Emails tab in Zoho and take a look at my Sent mail folder, I don't see this email. Is this as expected? I would hope not since I'd want to be able to pull up the email from either the Sales Order screen or my Zoho mailbox. Note that the mail account I am using is
error 553
hello i try to config the email on Office, and its says error 553. On one computer its working, on the 2nd its not.
imap not receiving
Our email domain loader.co.nz is not working Get this error Task 'Synchronizing subscribed folders for ----- loader.co.nz.' reported error (0x800CCC0E) : 'Outlook cannot synchronize subscribed folders for !!!!!! loader.co.nz. Error: Cannot connect to the server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'Have tried on different PC & Location Still same Can you advise Thanks
Can't access Zoho Mail on my Desktop
Site https://mail.zoho.com/zm/ is not responding, promp says this has been moved or removed at all. Please advice.
Fields
I have a contract that will need some fields that will change from contract to contact. These would be things like the dispute venue county and state, or a percentage for commission. Right now, I think that I just have to go and hunt through the document
Unable to process your request - Importing Opportunities
Hi, I am importing an csv sheet into the opportunities modules with 54 records. I am getting the error "Unable to process your request" since 3 days. I checked on the forum for downtime or service upgrade of your system but still getting the same error today. I tried to import contacts and they were successfully imported. Only problem is coming in Opportunities. Please let me know the suitable resolution asap. Regards, Amit Sharma
Adding an additional Discount field in Invoice
Hi, I have the discount field enabled on our invoice, but at times we offer an additional discount on the discounted amount if the customer meets certain criteria. How can I add an additional discount field in my invoice? Please help.
Time Log Configuration
Time logs are an effective way to track your users' hours. In our previous post, we saw how to move timesheets from one task or issue to another. In this post, you will learn how to configure these timesheets from the setup page. For instance, consider
Tiny Tip Tuesday #52
Survey distribution plays a crucial role when it comes to increasing the volume of audience data. When you use multiple platforms to distribute surveys, your data intake becomes greater and more diverse. It’s best to distribute surveys in a way that captures
Reader View not displaying in Windows app
I just updated to the latest Windows app, version 1.2.14, and now I find many notes no longer display correctly in Reader View. I am not sure, but I think the problem may be limited to notes that include pictures. The notes still display correctly in
Locking is not working on Windows version
Windows' version of the Zoho Notebook does not lock the app. I have set up lock password to "immediate", after closing and reopening of the app, it still does not ask for password. I have tried to set "1 minute" after closing, but still. Have tested both
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