I am not receiving email in my account though i am able to send email
my email id is yamuna.prabhaharan@vainav.com. Recently I am not receiving any email in my inbox. I tried resetting MX, TXT, and SPF and still no luck. Please suggest. The recent in my domain is that my hosting expired. other than that I do not recall any change. Reachout to me at yamunaprabha@gmail.com
Signature on Invoices
Is there a way i can have the signature be at the bottom of the page without it moving to the next page.
Help me please! urgent
I have an end user that he cannot access because he gets a message that the user doesn't exist, however i have already added. Could you help me?
Refreshing Dashboards
We want to add a Large TV/Monitor to our support room that has a Dashboard with ticket data, analysis, etc. We want this to refresh so that the data is current. Has anyone successfully implemented this style of Dashboard using Zoho or with another 3rd Party Dashboard app that integrated with Desk? Any help or suggentions would be greatly aprreciated.
Invoke a URL to fetch a record and populate a stateless form
When the admin clicks the button to invoke this action the form opens correctly and fetches the information. When 2 non-admin users try this they receive a message to contact the sys admin. When 1 non-admin tries this function it works correctly for them. I can't figure out why the users with the same level of access would have an issue. Any suggestions?
Unable to activate mail account - "Server error occurred. Please try after sometime"
Hi, Last week I opened a new account on zoho.com. A day later I saw there is also an European version of zoho. I asked support for migrating my .com account to .eu, but that seems impossible. Support told me to open a European account with a different or sub domain. Today I opened a new account on zoho.eu, but having trouble verifying my phone number. It's not possible to use the same phonenumber I've used earlier for my zoho.com account.... So I tried my wives phonenumber, which gives this error:
Multiline text field removes carriage return/linefeed after sync with Reports
Hi, I have a multiline text field in Zoho Projects which I sync with Zoho Reports. After sync it seems that the carriage return/linefeed is removed. Therefore when I create a report, the multiline field is now shown as 1 long line. Anything I am missing ? Kind regards, Peter Verschueren
Best Practices To Store International Phone Numbers In Data Bases
Hi Everyone, I´ve been dealing with some customers international phone numbers, but I don´t really know how to properly store them in Zoho Campaigns or CRM. What I want is to import them for future use through a call plataform or just to let the salesperson the right and organized information. ¿Is there any Best Practice or Data Base standard to Format and Store International Phone Numbers, that can be applied before upload the contact list to Zoho and perform well on this platform? Regards,
Defaults when processing Documents (from Inbox)
Hi, This drives me mad every time I process my monthly invoices, not sure why it's taken me so long to bring it up really! While it's true some default appears when processing expenses and bills via the Documents, it seems to be incomplete in places. For example, if you select a document that where the vendor got correctly identified, then the category is set too. However more often than not the vendor isn't detected correctly and you have to select it. You then also have to select the category
Business Card Not Attaching to CRM
I've been using zoho crm and the zoho business card scanner for about two years. In the last few months when I scan a business card, the information is stored but the business card is not attaching. I've tried deleting and reinstalling the card scanner app and no success. Logging in and out doesn't help either. Zoho support hasn't been able to figure it out. Anyone else have this problem?
How to change field language to the same selected as the locale one?
The language assumed on the dropbox options is diferent from the Language selected. I've selected English as Locale Language but in every dropbox options to select are in Portuguese. B. regards Rui Carvalho
CANT ACCED ADMINISTRATRION EMAIL
CANT ACCES EMAIL ADMINISTRATOR FOR MY DOMAIN quimicaoxtoc.com.mx, despite resetting vía cell phone number HELP!! we are migrating to pay standard versión right now!!
Notes
It would be very comfortable if you can add notes tab even for the ZOHO extract icon so we can easily add notes over the same time when extracting a profile in our database
searchRecords API not returning right results. - ASAP
Hello, we have our system connected to ZOHO CRM for some time. From ZOHO CRM, we use the searchRecords method according to the criteria for downloading data. More recently, however, this method does not return all of our records. Interestingly, however, ZOHO also returns data that should not be returned. Can it be verified? ASAP - our client is very dissatisfied at the moment. I think the problem is simmilar to this: https://help.zoho.com/portal/community/topic/searchrecords-api-not-returning-all-matched-results
Time based phone routing
Hey guys, Is it possible to route calls that come from a Twillio phone number depending on time? At the moment it only gives us the ability to present an out of office message, but we need to support our customers 24/7, even when our office is closed. We have a reception service to answer calls after hours, is there a way to automatically route to this service, based on time or no active agents?
Please Allow Custom URL Field
I was attempting to create some custom fields for projects and tasks that would allow us to enter links. For instance when a task relates to a G Suite document I would like a field for the user to enter that link. And I would like to create a link for the main G Suite project folder with a custom project field. However for some reason a custom URL field is not an option. Please consider adding one. Thank You
Not receiving emails
Hi There I'm not receiving emails and my email contacts are all saying they are trying to email me but are getting email demon undelivered messages. please help thanksn
Sending Emails are not working from Ruby on Rails applicationm
Hello, I'm trying to send email through my Ruby on Rails application but I'm getting the error end of file reached Below is my Action Mailer settings, let me know what should I've to do ActionMailer::Base.smtp_settings = { address: 'smtp.zoho.com', port: 465, user_name: 'care@playsolar.in', password: 'MY PASSWORD', authentication: 'login', ssl: true, tls: true, enable_starttls_auto:
Candidate Notes
I'd like to see a feature that allows me to open a candidates resume and then take note while I am looking at the resume. Meaning, the resume would open in a portion of the profile page and another part of the profile page would allow for notes so a call can be done from that one window.
submit to client screen
When submitting resumes to client it would be SUPER helpful if on the left side of the screen where you show the number of candidates, you could also list their names... thanks! Nicole
Look Up Filters
Hi How do you concatenate an input field with a look up field? For example, when I look up a form, I only see the feeds which are direct entries in that form i.e. "Cable reference number" but not fields which are lookups from another field i.e. "Location" or "Device". I want to see "CABLE REFERENCE - LOCATION - DEVICE" Also, how would you then filter the concatenated field
MX records not updated
Hi, My domain is registered with GoDaddy and hosted on AWS. I added the MX entries as recommended, however the same does not seem to resolve the SMTP issue. I checked the same using mxtool as well. Any help will be appreciated. Regards Anant
Custom domain and collaborator portal in Zoho Projects?
I was under the impression Zoho Projects provided a "customer portal" feature with the ability to customize the domain as well as the look. Any clarification and instruction would be helpful. Thank you.
Help! I stop getting pop email
I have been using Zoho mail just fine for about a year. I pull my mail to gmail and somehow I stopped getting pop email on Sep 22. If I go to zoho mail, I can still see those email that came it but pop mail is not downloading them. There was no indication there was a problem and I have not changed any setting. Please help.
ZOHO CRM API V2 Issue - Urgent Help Needed !
Hello All We are facing an issue using the API Version 2 Auth Token. We have developed the code to integrate ZOHO CRM with third party system to get the data uploaded in ZOHO Module daily. However , the Auth Token is only valid for 30 min and then expires. This is the issue we are facing since past 2 weeks and have got no solution. Have already tried generating the Auth Token thru the links shared by support teams but thats no help. Can anyone help in this regards ! This is URGENT !
Assignment rule and Zoho modules
Today, assignment rules works for imported leads, contacts etc.. as well as leads captured through web forms. I see two important enhancements, that I hope you'll consider: Integration: this feature is not working for leads captured from SalesIQ, Zoho Desk, or even Zoho Campaigns (for instance newsletter subscribers). As a single web-platform it's a shame not taking benefit of the integration The assignment rule works only if you have the data within the webform. I think that under certain conditions,
AWS Domain with Zoho mail
I have a domain registered on Amazon AWS. I have added the MX records as given in the Route 53 in AWS. When checking the status of the same using MX toolkit, it shows"DNS Record not found". Some help on the procedure for the same would be helpful.
Help! Any way to get attention grabbing, marketing savy opt-in, landing pages
Like you do with Thrive Leads. That don’t require cost, modifications, special coding to integrate with Zoho? So far I am not finding one. It looks like you either have “plain jane”, business like, matter of fact contact forms with Zoho or Gravity forms that easily integrate with Zoho. Or you go with something like Mail Chimp that will easily integrate, partner with Thrive Leads and do your emailing there and not with Zoho. And don’t have to spend money on modifications or special coding. The
Servidor remoto mal configurado
Buenos días, he configurado el dominio según los instructivos pero no logro recibir correos desde otras plataformas, es decir, envío un correo al usuario kevin.castaneda@punto8audiovisual.com y obtengo el siguiente error: "554 5.7.1 <kevin.castaneda@punto8audiovisual.com>: Relay access denied", puedo enviar correos mas no recibirlos. Más información sobre el error: Final-Recipient: rfc822; kevin.castaneda@punto8audiovisual.com Action: failed Status: 5.7.1 Remote-MTA: dns; mx.punto8audiovisual.com.
CRM Integration?
Would be incredible if this integrated with CRM notes. it would be even better if it integrated with Zoho Projects somehow.
Spacing issue
Dear support team, Kindly refer to attached GIF. The issue occurred during replying ticket to clients. Kindly advice accordingly. Thank you. Best Regards, Tsang
User Blocked
Hello user in my account woes kardash@elektrosvit.com.ua blocked. Size Exceeds Limit. Now used space is 97% but account not unlocked.
empty folders
For last week when accessing Zoho Mail with Chrome my Inbox has appeared to be nearly empty. It shows only the most recent individual mail or two, and none of the others that are also in there. Also, all folders now appear empty, when they actually are not. Any help would be appreciated..! Thanks. Account: export@bimbalo.it
Error: On new account - The email address you have entered belongs to a different deployment/region
I started a registration I thought some time ago with ZM but didn't set anything up, then registered yesterday I cant move to verify my domain with CNAME. I also may have put down UK as residence when Im in fact in France........ how do I resolve
Notification when Lead Record is updated
Hello, I have a two step approval process for leads, which involves filling out two forms. The first form creates the lead, and I get a notification for this. However, when the lead completes the second form, the original record is updated, and I am not getting a notification when this happens. I need to be notified when a lead record is updated. Is this easily accomplished? thanks, Cori
Can't add user to a department
I'm getting an error saying "The number of agents allowed by your license has been exceeded. Please upgrade your subscription and try again" when I try to add a user to a department. This error is being displayed on all of our departments. I can delete a user from a department but can't add them back to the department. We are already on the Enterprise plan.
Upgrade to Mojave - issue with timer button
An employee of mine has upgraded to the newest Mac iOS (Mojave) and now he is having issues with using the timer button. It tends to not respond - sometimes taking up to an hour for it to start running. Is anyone else having issues with this? Thanks!
Workflow or Macro with field updates to Account Name
Looks like when doing field updates with Macros and Workflow, the field Account Name is not available. Is this by design? The reason why I would like to use this is that our email subject starts with a client code, and I would like to setup and workflow to automatically assign an Account Name to the ticket based on the client code in the subject. Any advice on how to accomplish this?
Display Count of Prior Orders Submitted by Customer Number
Hi - I have a product ordering form that includes a Customer Number field. I would like to display a count of prior orders by that Customer Number as a new order is being placed. No detail of orders needed; just a count of the instances that Customer Number appears in all order forms. I know a pivot table can do a count like this, but am looking for more of a dynamic lookup based on the user entering the Customer Number. Thanks.
email bloqueado
Olá, tudo bem? Meu e-mail está aparecendo essa mensagem e não estou conseguindo enviar e-mails. Não foi possÃvel conectar ao servidor SMTP:smtpout.mail.zoho.com Razão: Falha na autenticação:554 5.1.8 Sender Address Blocked Gostaria de saber do que se trata. Muito Obrigada!
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