24 hour clock and default times to on the hour or half hour
When you create a new meeting or webinar, the time is not defaulted to the hour or half hour. It defaults to 30mins from now. Rarely does anyone schedule a meeting that is not on the hour e.g. 14:00 or half hour e.g. 14:30. The default time should be to the closest 30min or hour time slot. Also, why not make the time selector 24 hour format? This would mean less clicks and typing for users when specifying a time.
What's New in Zoho Subscriptions - June 2018
Hi Folks! Summer is almost over and we here at Zoho Subscriptions have brought forth many functional and user-friendly features for the month of June. Let's take a quick tour through them. Password Protected Reports Do your reports have sensitive information? Not a problem. You can now protect the sensitive data with a password while exporting them in the CSV, XLS or XLSX formats. Workflow Rules Tired of manually performing repetitive tasks on Zoho Subscriptions? We have now introduced Workflow Rules.
Survey quotas
How do you add quotas? For instance you may wish to only have 100 male and 100 female respondents, and once the quota is reached (e.g. male) then a message is displayed to future male respondents indicating the survey is now closed if they attempt to start. Secondly, how do specify the maximum allowed completed interviews in cases where you are not using quotas. For example, maximum 300 interviews, and then it displays a 'closed' message once that maximum is reached.
How to remove the Spam filter
Hi, good afternoon, How can I remove Spam Filter of Zoho, sometimes few tickets go there but they aren't spam. Thanks!
Possible Report: Tickets with No Task?
Our tech department is great at making tickets, and great at solving issues....but we fall short of customer expectations because what is driving workflow right now is "What is on fire!?" And so the issues all wait until they are 'on fire' before they get attention, its turned into our queue order. I would LOVE report where IF the stage of the ticket is <xxxxx> (i.e. open, pending...whatever) AND there is no task....show the ticket. There should never be an open/active ticket with no activity.
Limiting customer access
Is there a way to prevent a customer from viewing products and solutions that are not assigned to them? Thanks
Zoho Reports Release 4.0 Beta
We are delighted to announce the new Zoho Reports Release 4.0 Beta. Your favorite Zoho Reports now comes with a fresh new-look and exciting features. The new Zoho Reports 4.0 includes the following features: Dashboards in Single Click The UI has been completely revamped focusing on easy navigation. Now you can access any dashboard in a single click using the Preview Cards. Easy Navigation The main navigational elements are made bolder and bigger now. The analytics elements are organized into three
Time Tracking / Billable Hours show $USD
When an Agent enters a Time Entry which is marked as billable, the entry is in $USD - how can I switch this to show £GBP? The $USD also shows on the report for billable hours so would also like this to show £GBP Many Thanks Liam
Zoho Desk Domain Mapping
Hi I have tried adding in our own domain via the domain mapping and it seems to have gone through correctly but now i can't access Zoho Desk as the domain isn't recognized. Can you either delete the relationship as i'm certain one of my team has deleted the CNAME entry on our hosted provider.
How can I filter the customer who don't buy for a period of time
My customer should have buy some product again in 6 months to replace the old one. So I want to detect that they buy from us again or we lose this customer. I want to create one field like Last Activity time but called Last buy date to collect the date of the latest closed won deals. and if this field is longer than 6 month It will change another field called 'customer loyalty' and change it to we lose this customer. Please guide me how to setup all of that. Regards,
This operation has been restricted. Please contact support-as@zohocorp.com for further details
Hi guys, Need some help - I have been trying to add my domain but I keep getting this error I created an account under hault52@gmail.com and tried to add my http://checktlu.ga domain for the emails. I got an error which says "Operation has been restricted" -- could you please help. Thanks
Can we block support requests from unknown contacts ?
Hey Folks, Am receiving few tickets from unknown contacts (apart from my customers). Looking for a way to block these spam tickets and allow my customers only to create a support ticket. PS: figured out via web looking recommendations while receiving tickets via email. Thanks in advance Avinash :-)
Unable to create other users in account
I just setup my domain strictlyfundslimited.com and I am unable to create any other email address. It keeps showing the error message You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance. Kindly assist.
Zoho email incoming disabled
Dear Zoho, Please enable email incoming for email: thangnq@magenest.com Could you explain why my account has been blocked ? Thank you.
Please integrate Stella Connect with Zoho Desk Happiness Module
PLEASE integrate Stella Connect (http://stellaconnect.io/) with Zoho Desk Happiness module. Leaderboards, suggested gifting, coaching, etc would be VALUABLE for agents. This solution is currently integrated with Desk, ZenDesk and Freshdesk. Thank you!
Timesheets
Hi Guys, Can you help develop "online timesheets" for the contractors. It would be helpful if the timesheets could pull the information from the job, into the timesheet.
Emails not updating for Help Centre logins
I've changed an email from an end user in the contacts section eg: oldTest@hotmail.com removed for user TestAccount new email for testAccount is NewTest@hotmail.com TestAccount though can still log into Zoho Help Centre using oldTest@hotmail.com even though this email is no longer associated with them. When I do a search in Zoho desk contacts for oldTest@hotmail.com, it says no contacts exist with this email. testAccount can also not log into Help Centre using newTest@hotmail.com even though this
Emails missing in outlook
Hello, My emails are disappearing in outlook. They seem to be there in the web interface but do not show in outlook at all. Each time I restart outlook all older emails are gone. Only new emails which I send or receive show. What gives?
White Background missing in Themes
Two days ago, in the middle of the workday, my email theme just changed to an all-black background while I was viewing email. I did not change any settings that I was aware of. When I go to theme settings the only choices are all black backgrounds. I have looked at our other business accounts and they still have the white background in the email and they are also available in the theme settings as well. I've attached a picture of the theme options I have under settings. I can't find any other place
Report Sorting
I have reports taht automatically generate each week. I wopuld like for tehse to be sorted in date order but cant find a way to do this. The grouping option isnt what we need as this groups our deals by dates. I would liek to be able to view our deals in date order. Can you advise is this possible?
courses management
Hi I'm trying to figure out if I can use zoho crm to mange courses we provide. For instance I need some sort of fuction to act as a course which I can then enroll stidents or mark leads as interested parties, email all the enrolled students / intrested leads etc... Can it be done?
Please add a sorting feature on the search page
Can you please add a sorting feature on the search page? For example, when the search result shows up, I would like to have a feature which I can sort by 1) the lowest to the highest salary or vice versa, 2) sort by the notice period 3) or even sort by the name It's a very simple and fundamental function, please help to add it, thanks
Reactivate Inactive Account
Hi, is it possible to reuse or reactive my account pleyfer@zoho.eu and how to do that?
Zoho mail stops working when DNS is changed
My Zoho mail stops working when i changed the DNS. Please help as i am suffering from this issue from last few months due to which i am not able to use the mail id as well.
Subscribe to Zoho Recruit calendar
We've been using Zoho Recruit for a few years now and we're wondering if it's ever going to be possible to subscribe to the calendar via external programs such as iCal or Office 365? Looking back at the forum, this has been requested a number of times. This capability would certainly help us.
Client user can't access bugtracker
I added a client user to my project, and he can log in and see the forum, but can't see the bug list. Did I do something wrong when I added the user, or do client users not have access to the bug list?
Accidentally Deleted Emails
Hello Unfortunately, by mistake, in an attempt to reduce my mailbox size I deleted all my emails from this account nancy@essexbts.com Is there any way to recover these? Many Thanks
Is it possible to trigger changes in Zoho CRM from within a DESK ticket?
Could it be possible (via workflow, blueprint, ...) to trigger some things to change or to be created in Zoho CRM?
EMAIL ERROR CODE 550
Hello, I keep getting the following bounced emails and error code when I try to send an email to the following recipient. My SPF, DKIM and DMARC records are setup correctly. Please help me resolve this issue. From: mailer-daemon@mail.zoho.com Subject: Undelivered Mail Returned to Sender Date: October 4, 2018 at 12:29:16 PM EDT To: christine@nyds.net This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients.
Nie można wysłać wiadomości.Powód:554 5.1.8 Email Outgoing Blocked
Hello, I created an account but I can't use it on my PC
Reason:554 5.1.8 Email Outgoing Blocked.
Hi, Zoho. Today I am receiving the following error for the first time: "Reason:554 5.1.8 Email Outgoing Blocked." I have 0.02gb of storage used in my free account and have only once in the last 1.5 years sent an attachment of 1mb. I hope that this blockage is not impacting any incoming email. Could you kindly unblock my account and help me understand how I can avoid this in the future? Thank you very much, MATT
On Page Load vs On Form Load
I would like to run some custom functions / actions when a non-form page is loaded in my application. I can't find any documentation for this. I can only find this page. https://www.zoho.com/creator/help/script/form-actions-on-load.html The workflows on zoho creator also do not seem to support this either. Is it possible to execute actions on page load rather than form load?
Unblock outgoing mail
Hello, We are using zoho mail for development testing purpose. Once our development will be completed, we will upgrade our account to business account. I'd request to unblock my account as soon as possible. Hoping for favourable response. Thanks
Not Receiving Some Mails
Sorry am not receiving mails from some email addresses to my zoho account. If they send to my yahoo or gmail accounts, i receive the mails. Please let me know what the issue is.
SPF Configuration in Hostgator
Hello, we manage alsec.com.co and alsecorp.com as our webpages. they are hostd in hostgator buy we already tried 4 different wyas to set up de spf and dkim but they didnt work. Help!.
I changed who manages my domain but can't change that in Mail
I moved my domain from name.com to godaddy.com recently and now all my mail has stopped functioning. It is because of this domain move. But I cannot find how to get into the Domain Setup screen, it says it's verified (which it was years ago), however it will not let me go back into that screen to do it over again. It's the top option "Verify Domain" and it has a green check next to it. The farthest up the menu I can go is Add Users. How do I change my domain info so it will resume working?
I am unable to connect my gmail account to Zoho mail
i have been unable to connect gmail to Zoho mail, every time it tells me Unable to connect to the server. i am using incoming server pop.gmail.com, 995 outgoing server smtp.gmail.com, 465 ssl enabled any suggestions welcomed! many thanks!
Domain email issues
Hello, i have an issue with an email associated with my domain. Morinsola.ipaye@kparkwoodproperties.com. I initially tried creating this email as my control panel point but no message was sent to my number. on creating this new control panel email info@kparkwoodproperties.com i haven't been able to create that email id which is important to my organisation. Is there any way this can be fixed?
Creating a conditional formula with IF ELSE and AND
Hi, I would like to create a statement where if specific fields are true, then I get a specific return type. For instance, I have a field titled "Do you own your own home?" with dropdown list as "Yes", "No", or "NA". Another field titled "Do you have an existing mortage?" with dropdown list as "Yes", "No", or "NA", and a field titled "Est. Credit (FICO) Score" with "Number" entry. I would like to setup a formula titled "Lead Rating" where if the following conditions hold true, then a specific
Zoho subscription post payment
Hi, As far as we have gone through the documentation, it seems like payment is collected at the start of the billing period. Our use case is that the customer will initially select a plan and then he would be charged for it only on 1st of every month. Can you clarify on this whether it is post or pre payment? Say the customer selects a plan on 3rd Aug 2018 and cancels it on 23rd Aug 2018, then we want to bill him only for those 20 days and that too only on 1st Sept 2018. That being said, we want
Next Page