Search not working as it should
Searching an email is pain at times, it gets stuck and do not respond , need to reload the page
Unable to accept Meeting Invitation
I don't see "accept / Decline / Tentative" button when an invitation is received
Thanks for putting us on the map.
The happier your customers are, the better your business grows. Today, Zoho Desk is awed by all the happy reviews that our customers have given us. We have truly grown by leaps and bounds, thanks to your feedback. Multiple software reviewing platforms agree with us. To name a few, Zoho Desk has received the "Editor's Choice Award" from PC Magazine under the "Best Help Desk Software, 2018" category. It has also sealed its spot under the "Leaders" category in G2Crowd's "Best help desk software of
error when saving organisation profile description field
Hi I'm using showtime and want to add a description to my organisation profile. But when i save the interface responds with "no changes were made" This only happens if i put something in the description field. Does any recognize this problem? Is there a fix? Michael
HOW TO CREATE PERFECT CSV FILE FOR IMPORTING ITEMS?
I created a item list in excel and saved in CSV format.But whenever I import the file,all items are skipped . it showing the error Rows are already exist! please, help me fix this.
This Operation has been restricted. Please contact support-as@zohocorp.com for further details
Hello There, l tried to verify my domain (mandisanam.ir) and its shows this error: This Operation has been restricted. Please contact support-as@zohocorp.com for further details. Screenshot Given Below - please check what went wrong. Thanks
Certain Emails Blocked
Sometimes I receive emails from a certain email address, other times I do not receive them even though I have been told they have been sent multiple times. It's the same email address and the emails are not in the spam folder.
Status in Zoho is still unconfirmed. Please confirm and proceed
I can't use email because I see "Status in Zoho is still unconfirmed. Please confirm and proceed" always. Maybe because I setted "My Login Email IDs " incorrectly, but I can't change it because I see "Status in Zoho is still unconfirmed. Please confirm and proceed"
Tax withholding for bills not showing in in zoho books?
Dear Zoho Team, We are facing problem regarding Tax withholding for bills. when ever we are try to record payment of vendor, it should should show TDS payable option. But here is no TDS payable option for bills. But this option showing to record payment of customer (Invoice). Please find the problem and solve the problem accordingly. Thank you.
Exchange
When will Zoho be offering Exchange capabilities and noyt just POP?
Time Entry in Tickets doesen`t work
Hello, today we become an Update in our Zoho Desk. From now the time entry dialog is on the right side. It opens and we can enter Data, BUT on every PC Browser (we try on IE11, Firefox 61.01, Chrome 67.0.3396.99) the Submit button doesen`t work. The button do nothing! Please help, we need to add Timeentrys in our Tickets...
Paypal Payments in Zoho Invoice, using Paypal business accounts in Australia
I can only get Paypal Standard (personal) account to work with Zoho Invoice in Australia. If I use Paypal business then I need to use Zoho Invoice business gateway which asks for a bank account in the US which I obviously don't have being an Australian business. When using Paypal personal account it works with Zoho Invoice Personal gateway but shows my personal name on the invoice receipt. Paypal won't let me change the personal account name to the business name. Could you arrange for your business
Archived email
I archived an email on my phone. Where can I find it on the desktop website ?
Lookup VS related lists
I am not sure how to do this exactly so I will explain what I am trying to accomplish. My staff looking at a lead needs to pick a name of a company from a dropdown list. Once the company is selected in the dropdown, the other related information for that company needs to be filled in. The mailing address, etc. For now, I made a workflow rule that populates certain fields when certain conditions are present. The problem is that is time consuming to add in each time a new company's information.
Technical questions for a client,
We have a client with the following business need : Since they are in TELECOM business, they provide to their clients: Routers - either SALE or RENT (paid or included in a subscription) One client will usually receive 50-200 routers (B2B) but also B2C where 1-2 routers are sold/rented. One router will have one SIM card inside, which are activated. And for a SIM card, they need to associate an IP. So, for routers, we need to know which are sold/rented (and to whom) / available. IPs need to be in a
How create several subscriptions for one existing user from api?
I trying create a subscription for one user existing, but the api return this error: { code: 3062, message: 'The client "name" exist. ....' } In our project, we create several subscriptions by user, how we can to make this from the api? Thansk Abraham.
Copying email subject
Is there a way to easily copy an email subject line? The only way I know now is to open the email in a new tab,then copy subject from it. Thanks.
4 Day Shift Rotation
Hi, Our team work on a 4 days on - 4 days off rota pattern, over a 7 day week. By the 9th week, they're back to the original pattern. How do I schedule the rotation in Zoho People to map to this?
Using Territories in Zoho Reports
Hi there, The main reason we implemented Territories in the CRM is for Data Analytics and fined-grained predictability. We are starting to use Zoho Reports and we can't find the Territories in the available dimensions when we build the report. Am I doing something wrong or is this field simply not available? Thank you
Unable to send message;Reason:554 5.1.8 Email Outgoing Blocked.
can't send emails anymore (Reason:554 5.1.8 Email Outgoing Blocked.) I tried to reactivate outgoing email from the Control Panel, without success (see attached image). Can you please reactivate outgoing email?
Last Assignee through Automation Rules on BUGTRACKER
Hi there fellow Zoho Devs, I'd like to know if there's any chance or development currently being done on this topic. It would be amazing if the Last Assignee could be assigned through automation rules when some trigger is met as configured let's say if I do something as Assignee 2, the Ticket automatically goes back to the Assignee 1 Kind Regards and thanks for your answer
Layout options for chat panes
The Cliq mobile app uses a layout that looks more like SMS and other chat apps with my messages on the right and messages from the person I'm chatting with on the left. I prefer that in a chat with a single individual because it makes it easier to scan up the chat history to find something they said, etc... It would be nice to have the options to toggle the layout of the chat panes on the desktop app so that you could have the default layout it has now, the opposing sides layout like the mobile
Out of scope Transaction with tax transaction in one invoice
Dear Zoho Team, Kindly enable to create out of scope transaction with tax, transaction in one invoice Most useful for commission agent For example Air Ticket Rs. 5000/- Out of scope Service charge 500/- + 18% GST = 590 Total 5590 Currently I have created 2 transactions each invoice Please check Quickbook invoice sample
Not able to find 'updateRecord' function ERROR
When you try to create a function that adds a country code to the phone number, it constantly generates an error. I enclose the code. What am I doing wrong?? Has got tired to search for the answer. *** update_phone_no_map=map(); // Map of countires along with their international dialing code data_set_extension_code={ "Afghanistan" : "93", "Albania" : "355", "Algeria" : "213", "American Samoa" : "1-684", "Andorra" : "376", "Angola" : "244", "Anguilla" : "1-264", "Antarctica" : "672", "Antigua and
The help of a quota is very necessary
All greetings I have 15 accounts, I can for one account to raise the quota to the mail up to 10 gigabytes or up to 30, purely for one account the rest do not need if you can then
Expression Error
Hi, I have a Form by name Document_Library which has following fields. 1. Document Type 2. Document Reference Number 3. Cargo Arrival Date Field 1 and 2 is updated much before the Cargo Arrival date. To update Cargo Arrival date, the user has to search by Document Reference Number. For this I have created a stateless form which has got Document Reference number as a lookup field. x = Document_Library[ID == input.Document_Library]; openUrl("#Form:Document_Library?ID=" + x.ID,"same window"); On clicking
Zoho One access
hello, I have a zoho one accont (thanks Zoho) However, my Zoho subcription app is telling me to upgrade bc my trial is over. How do I fix this?
Zoho Books Actions & Triggers required
Hi, is it possible to get the following added to Zoho Flow, please: Triggers: New customer payment New recurring invoice Updated recurring invoice Updated customer payment Actions: Fetch recurring invoice Update recurring invoice Thanks Anna.
I need to know how to make a purchase order for this agreement:
The terms of a purchase order are: I buy 100 units from a supplier, pay 30% as advance and 70% on arrival. How do I account for this on zoho books?
email bounced
Hi There, I am trying to send email to cdac.in domain from ezedox.com domain email account. Getting following message. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. someone@cdac.in INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :5.7.1 <someone@cdac.in>... Your site blacklisted by sorbs.net Received:from [192.168.1.133] (45.112.137.246 [45.112.137.246]) by mx.zohomail.com
Webinar on 1st August - Impact of VAT on Exports & Imports in the UAE
Join us for free webinar with Mayank Sawhney, a VAT expert from the UAE, who will walk you through the various aspects of VAT and its impact on Exports and Imports. This webinar will deal with: What qualifies as export/import of goods & services from the UAE. Impact of VAT and VAT treatment for export/import of goods & services from the UAE. Conditions to be fulfilled and documents to be maintained for VAT filing. Register here to save your spot!
Adwords a/b testing
hello, I wanted to a/b test different layouts with google adwords to fine tune conversion. Is it possible to 1. have diffeent layouts (ie different pages) for a product and also differnt pages for products that have plans. for instance I offer tax servces and bookkeeping. I want to display just taxes on one page, then just bookkeeping on another page. both of these have plans. then for each page, I want to a/b for optimal layout, keywords, etc. so I might end up having 10-30 pages. Also these
Error while creating ticket
Hello guys! I'm getting {"message":"An internal server error occurred while performing this operation."} when I try to create a ticket using the Zoho Desk API. Below is the CURL request, I've tried also using Python. curl -X POST https://desk.zoho.com/api/v1/tickets -H "orgId:663619474" -H "Authorization:Zoho-authtoken Here is the auth token" -d '{ "subCategory" : "Sub General", "productId" : "", "contactId" : "258715000000210041", "subject" : "Test", "customFields" : { "Empresa" : "CGMA" }, "departmentId"
Upgrade Plans for specif products
Hello! It can be an interesting opportunity that it is possible to make a higher payment to acquire greater functionalities of some products, for example: CRM Entreprise instead of Zoho Professional plan. Thanks
Undelivered Mail Returned to Sender
Good Morning. We need an urgent solution, because it is the third time this month that we have this problem. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. isabelle@escariz.com.br, ERROR_CODE :553, ERROR_CODE :sorry, your mailserver [135.84.80.216] is rejected by See http://www.dnsbl.au.sorbs.net/faq/ Received:from mail.zoho.com by mx.zohomail.com with SMTP id 1532603555567175.09732142525525;
After sending bulk mails(50+ email id's), i see In 'Queue
status' rather than send status
After sending bulk mails(50+ email id's) in single mail, I see In 'Queue status' rather than 'send status', bit confused whether the emails been delivered or not! Sent Status Missing
How to send CRM email from my own server, not zoho's
How can I setup my CRM email to use my own SMTP server instead of Zoho's?
Where can I find my CNAME Code (starting with zb...)?
Hi, Please, someone else can help me? After setup of my domain doesn't appear that table that contain my zb code. I need my zb code for configuration of my domain. my domain is quintaldecoracoes.com.br Thank you! Gustavo
Import lookup field
Hello Is it possible to import data with a lookup field ? If yes, what do I have to import (id of field, unique value of field) ? Thanks for your help Regards
can't receive incoming mails in outlook
Hi, I have spent many hours trying to configure mail in outlook, i have tried using this configuration but it doesn't work: Incoming: poppro.zoho.com 995 SSL out: smtp.zoho.com 465 SSL i also have tried using SMTP configuration: incoming: imappro.zoho.com 993 SSL out: smtp.zoho.com 465 SSL now, i changed the server for: mail.caminodeverdad.com and it works for outgoing mail, but when i send a test mail, this arrives in the zoho inbox, but not to outlook. Also i have other accounts configured
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