Incoming mail doesnt come in or it delays for close to an hour
Hi Zoho, I just set up my account. I can send emails alright but i dont receive emails instantly and some emails i sent dont even come at all.
Mail Outgoing blocked. Reason :Mail rate exceeded limit
Dears, Our client base is getting bigger and bigger, some days we have to send a to all clients some notifications and promos. Unfortunately we face alot of times a mail outgoing blockage. Any idea with what we should do to avoid that from happening? Many Thanks, Ibrahim
Error with SMTP setup for Zoho mail
we are trying to setup SMTP plugin with ZOHO smtp details, but we are getting following error : Checking your settings Sending Test Email to prasad@app.com Email Status : Email Not Sent ---------------------------------------------------------------------------------------- Debug Output : ---------------------------------------------------------------------------------------- Connection refused Your host has likely installed a firewall (REJECT packets) between you and the server. Ask them to open
PHP Server SDK example needed
I have installed the PHP Server SDK for API v2. I am trying to search for a record based on an email field. However, the searchRecords function only has searchWord, page, and perPage as arguments. I don't see how I can pass a search criteria such as email=bill@microsoft.com to this function. Unfortunatly, I have not been able to locate documentation for the functions. Is this SDK ready for use, and is documentation available? Can you provide an example on how to properly use the searchRecords function
Campaigns Community Meetup - Join us in Chennai and Bengaluru this August!
Hello, everyone! Zoho Campaigns has been successfully hosting some community learning events, thanks to our enthusiastic user community. We're all set to conduct our next round of Campaigns Community Meetup in Bengaluru, on August 8th, 2018, and in Chennai, on August, 9th, 2018. We're excited to meet you in person and discuss about some emerging email marketing trends and best practices. Also, we'll be telling you how Zoho Campaigns can be used for 'building your brand and driving more sales.' Look
PHOTO ATTACHMENT FORCES ZOHO LOGIN REDIRECT
Hello I am still using Zoho C4. When a user submits a form-mobile with photo attached it forces the zoho login page. Not sure what is happening. This was always a problem in the past, but now it is starting to occur for a large set of my users. Before we thought it was the image sizes being too big, but we had our limit increased and it stopped happening.
How to Change Report Options
So I have two questions that I am unable to locate answers too in the help area. 1) In a report, the search drop-down shows fields I do not want people to be able to search by. How do I change what fields can and can not be searched by in the report? for example, I have some image fields and I do not want people to be able to search by those fields in the report. 2) Along those same lines there is the more options function in my report that i would like to get rid of completly, unfortunity the only
Update account field from Function
Hi, I am having a problem with a function I created that is triggered by a workflow in Zoho CRM. The code is: accountID = "1234"; zohoUpdateAccount = zoho.crm.update("Accounts",accountID,{"Billing notes":”testing”}); (The “Billing notes” field is a custom field I created. I have triple checked the accountID is valid - "1234" is a placeholder.) For some reason, this does not update the record. Is there a reason for this? Can I update CRM records from functions called by Workflows in CRM? Please
Cannot add Email address
Hi there, I created Zoho email, verified the domain but I cannot add email, I am getting: You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance. By domain is scprivatebanking.com and I have paid for 3 license to add 2 other domains. I have used all channel I know to contact you for the past 5 days before I remember I can use my own personal account. This is unacceptable and my client is angry. `Please do somehting about this, I
Both Bulk Deployment downloads are corrupt
Trying ZOHO for the first time and both downloads for Bulk Deployment are corrupt. They are both zip files less than 1KB and won't open in Windows or WinRAR. https://assistlab.zoho.com/assist#/settings/deployment/bulk
IMAP support for main and added accounts
Please add IMAP support for the primary email account as well as new added accounts.
Changed password in control panel, now cannot access email on my iPhone
I received two messages on my iPhone with verification codes, so assume someone is trying to hack my account. I immediately changed my password in the control panel, and ticked off the two boxes that asked if I wanted to disconnect other devices. I am receiving email on my PC, but I not on my iPhone. I keep receiving a message that my password is wrong.
Unable to Add New User
My Zoho user ID is 671853184,I tried to add new users to the domain, but I was told "You do not have permissions to create this account in Zoho Mail. Reach us at support-as@zohocorp.com for further assistance." my domain is @hongertuan.cf
quicbook integration
Will be asking again, but need that quickbooks integration added to flow.
Calendar broken
The calendar isnt showing all tasks regardless of what filter im on. Its missing the past week of data, something is wrong. Its the same for everyone in my company, regardless of which browser we try.
How to setup a custom domain
Hello, I can't setup custom domain. I can't see "customization" tab in "portal setting" https://help.zoho.com/portal/kb/articles/how-do-i-customize-my-portal Can you please help us? Thank you.
Notification - Location of visitors not recorded from 11am GMT on 23rd July 2018 to 9.30am GMT on 24th July 2018
We at PageSense constantly update our servers with new features and enhancements for the product. During one such update on 23rd July at 11am, we had an error which blocked us from recording the location of the visitors to the websites tracked using PageSense. We identified the issue and fixed it by 9.30am GMT on 24th July 2018. As a result of this, all your experiments will not be having the location details for the mentioned time period and you will not be able to segment the data by location in
Is there an easy way to make Contacts Leads and make Leads Contacts?
Made the mistake of importing all my contacts as Contacts... now realizing that they are Leads in Zoho CRM, not Contact - that Contacts are converted Leads. Suggestions on how to easily change what I've got? Export everyone and important as Leads?
Contact roles in Potentials - more data
Currently our sales team have to make a lot of phone calls and switching everytime between potential and contact data is time consuming. That would be solved if in Contact roles detail view we could see mobile phones, home phone, and secondary e-mail data. Now this detailed view is not customizable. Regards, Marko
ZOHO CRM : Insert Invoice using InsertRecords API
We are working on a WordPress plugin which will create the new entry inside invoice module in the ZOHO CRM when the order is processed using the API. From the API Docs, it can be done using the insertRecords API. URL: https://crm.zoho.com/crm/private/xml/Invoices/insertRecords Also, we need to pass the following parameters to insert the invoice: https://www.zoho.com/crm/help/api/modules-fields.html#Invoices We have confusion about the Lookup data type fields ( http://prntscr.com/hg72sj ). Can we
Zoho CRM integration -which is the best SMS sending software?
Hi, We are planning to send sms to our contacts but we are not sure which tools are we going to use. We are in Zoho CRM standard plan and our options are SMS magic and Burst SMS. Any suggestion that you can give us will be greatly appreciated (Pros and Cons). Cheers Catherine
Sending bi-weekly emails from Campaign to new subscribers
I want to create a series of 46 bi-weekly IT Security Tip emails to prospects. I don’t have any active email addresses yet, but want to pre-populate the first half dozen emails in the series. As I get a subscriber, they will start at the very first email in the series and continue from there. What is the best approach for accomplishing this?
Can Send Email, But Cannot Receive it
Hello, I've just set my zoho mail. All done well when i try to send email, but i cannot receive email from my gmail. Anybody can help me?
Outlook 2016
Hi There, after installing Office 2016 the Outlook Plugin does not work, (MS Windows, 64 Bit, Outlook 2016) is there ana possibility, to add a sent E-Mail "manually" until the Plugin will work ? I am a very new Customer of Zoho, and i LIKE it,
Automatically change stage after 10 days.
If a deal has been in a specific stage for 3 days is it possible to automatically switch the deal to the next stage?
unable to send emails Reason:554 5.1.8 Sender Address Blocked
Hello, I am receiving an error message while sending an email. I can see in control panel that my outgoing mail has been disabled. Unable to send emails Reason:554 5.1.8 Sender Address Blocked Please have a look, and let me know how to fix it.
Unusual activity detected from this IP. Please try again after some time.
Hi support, I'm adding blocked domains in the control panel and getting this error. It is not going away. Can something be done? Thank you, -John
Shift Office 365 email integration in to Office 365 module
Sorry if my title is unclear, but I noticed a strange disconnect in the way Zoho CRM integrates with Office 365 that could be changed to make things much more easier to setup. Currently, we have Office 365 integration for Calendar and Contacts in the Marketplace > Microsoft area of our settings. Additionally, we can connect our Office 365 Email in the Channels > Email section of our settings. Can't the two be merged, so when an Office 365 user is added to Zoho, their e-mail is (optionally) connected
Add Accounts Field to KB and limit KB access
As using multi-branding is somewhat hassle especially when you have many products that are unique per accounts since it will require different departments and support emails, It would be nice if 'Accounts' field will be added to KB and only customers under the account specified for that KB can access it. Here's a sample screenshot: https://snag.gy/PTXGsR.jpg
Time Tracking - Work Items - How to create a Picklist for Work Items ?
Is it possible to standardize the Work-Items in the Time Log instead of filling them in every time. It would be great to be able to configure a Picklist for the Work-Items / Task Also it would be great to choose if the Work Item shall appear in the Invoice / Billing together with the USER
Script to disable a button
I need to know if I can gray out or disable a button
New Reports and Comparison
This might not be a bug so to speak. In the new reporting system for comparing it gives you the option for a "picklist values" for the comparison instead of users or role. The problem with this is it does not allow you to use the "User" picklist fields. We have a multitouch sales process where we have multiple steps(and salespeople) for each potential. We cannot do the comparison by potential owner since the user changes by stage of the process. If we could use the "user" fields in the comparison
ACCOUNT BLOCKED WTH Reason:554 5.1.8
Kindly resolve.
***Urgent**Operation permitted for paid user(s) only.
Hi Team My ID is blocked for Incoming & Outgoing mails. I am the admin and my business is at a halt for last 3 hours. Can you please help Unblock my email ID asap. Operation permitted for paid user(s) only. sandeep.padalkar@instaconnects.in Regards Sandeep Padalkar
Help on Code 550
Dear Zoho Team, Please help to solve problem below: This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. Ron.Low@msasafety.com, ERROR_CODE :550, ERROR_CODE :permanent failure for one or more recipients (alva.lim@msasafety.com:blocked,ron.low@msasafety.com:blocked) Alva.Lim@msasafety.com, ERROR_CODE :550, ERROR_CODE :permanent failure for one or more recipients (alva.lim@msasafety.com:blocked,ron.low@msasafety.com:blocked)
Use data from ZOHO CRM
Hi all, is it possible to use (read only) datas from the CRM in the ZOHO Creator? We need customer informations like address and ordered products. Thx for help!
Keyboard shortcut for search
Hi, Just a quick suggestion for a new keyboard shortcut to open the search page. It would be nice to do a CTRL-F and open the search page a little quicker. Great job on the app. Rgds Jon
How to perform a specific search without using Advanced Search
Hi, Is there a way to perform a quick search on the search bar that would give specific result? Suppose I want to search for ticket number 22145. The way the system works is it will search all tickets with "22145" instance on any part of the ticket, so the one I'm looking for tends to be on the bottom of the results. I'm aware that I can create a criteria using the Advanced Search but that takes a lot of time, especially when we're doing ticket reviews and have to perform numerous searches. Is that
Offline support for the desktop version
Hi, Not sure if this is planned but it would be nice to have offline support for the desktop application. I travel quite a bit and always have issues getting Wifi and mobile signal especially on trains and it would be nice to be able to use connect and have it sync up when the connection is available again. Maybe using a progressive web app ?? Rgds Jon
How do I add a project to client after passing import from crm screen.
So I've added a client using the import screen. In the import screen I was able to click on the projects I wanted to add to the client. this helps to group them by client on the projects screen. Now I'm adding a new project to an existing client. I go client users in settings and it shows projects under the client, and has a way to add more projects. but when i start searching for the projects to add, only projects already added to the client shows up. I even have an an existing client for which
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