What happened to the sender's name when using the Compact view??
I just logged into Zoho Mail today and noticed the sender name is missing and replaced by a colored icon with initials. This is not good! I can't tell who sent any of the emails anymore.
Remove mail message icon
How do I remove that new message icon in the list of emails? It appeared there this morning.
Google image search for setting sender's icon
We now have two letter abbreviations for senders in Zoho Mail (like an icon), which is good. It'd be great to take it a step further and allow us to set the icons we want instead. Concrete example: I receive automated messages from my son's nursery with updates from the class. These emails are from "BH" now, which is OK, but I'd rather see the nursery's logo. Keep in mind I don't want to create a Contact, b/c these are from an automated email address. Ideally, I'd like to do a google image search
Email automation triggers - time and field updates
Hi, Is there any way to schedule a an email (automation) based on recent visit. Say I want to send out an email to a contact 1 day after every time the visit our website? It seem like all options are focusing on pre-defined dates and not relative time. Similarly, can I create an automation that triggers an email based on a field update - for example a visitor score rises above 1000? Thanks, Esben
Links are incorrect or broken
Hello, In my last campaigns links are incorrect and totally different and redirect to some suspicious page. I received a reply email from client with incorrect links аnd so I noticed that. And when i check links from my zoho account they do not open at all (Just a blank flashing). Please Help. Thanks ! I didn't find the right solution from the internet. References: https://help.zoho.com/portal/en/community/topic/links-are-incorrect-or-broken Business explainer video Examples
Delete old Templates?
Hi. I would like to know if there is some way to delete old email templates which I no longer need. I created a few which I was unhappy with, before I finally settled on a version I liked. If there is a way of deleting the old ones, I'd be keen to know what it is. Regards, Carl.
This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details
Hello, Am trying to import my users via csv for my domain name beyondcredit.com.ng. I keep getting the message This user is not allowed to add in Zoho. Please contact support-as@zohocorp.com for further details. Kindly assist. Thank you
Incoming and Outgoing disabled
Kindly enabled incoming and outgoing for vic.kimondo@greignestates.com
Cannot insert invoice with product!
Hello, I am trying to add an invoice with one product, but I receive error: 4835Unable to parse XML data. The code looks like this: $ch = curl_init('https://crm.zoho.com/crm/private/xml/Invoices/insertRecords'); curl_setopt($ch, CURLOPT_VERBOSE, 1); curl_setopt($ch, CURLOPT_SSL_VERIFYPEER, FALSE); curl_setopt($ch, CURLOPT_SSL_VERIFYHOST, FALSE); curl_setopt($ch, CURLOPT_RETURNTRANSFER, 1); curl_setopt($ch, CURLOPT_POST, 1); $xmlData = '<?xml version="1.0" encoding="UTF-8"?> <Invoices> <row no="1">
This Operation has been restricted
Hi, I am having the same issue for the Domain Name: itlabs.tk Please rectify it soon. Thanks,
Visual Bug Tracking in Zoho Projects
What is visual bug tracking? You're working on a project and you find an annoying bug that deters the process. How will you report it? - You can track the issue, post it as a bug, and assign a user to fix it. Go back and give the previous sentence another read - "Track the issue", here's where visual bug tracking comes into play. It is the process where you annotate a bug on your page and make it look visually appealing. How does visual bug tracking function in Zoho Projects? We have enabled the visual bug tracking feature using 'Screen Grabber'. Tap the
Intermittent "Permission Denied" error when editing text fields in Leads, started this week
Hi there - refreshing multiple times and restarting the browser both make the problem go away for a while, any clues about why this might be happening and how to fix it long-term?
Adding the field "attachments" to my Quotes section in Zoho CRM.
I would like to be able to add attachments to the quotes page tab. How do I do this?
report comparison on time with gaps
Hi, Is there any way to see reports with time frame as - this year quarter1 vs last year quarter1 - this year month1 vs last year month2 .. I can see options like this week/month/year vs last week/month/year but not this year current week vs last year same week I'm expecting a dashboard in which I have 2 reports side by side showing same kind of data say "number of leads on weekly basis". It has a user filter on top in which there are options like "this month/quarter/week". When user selects say
To graph date and time
Is there any option to graph the time and the date in a Pivot Chat Report? I tried to do the graph (attached picture), but it only shows the date (please note the points at diferent time as a vertical line - it's wrong)
Email policy not working
Hi there, I'm trying to create an email policy which disables POP email. I've tried creating a 'New Access Restriction', turning off 'POP Access'. I would then go to all mail accounts and apply the policy to all users. However, when I click on an individual user, I can see that the settings have not been inherited by the policy. Can someone please explain what I might be doing wrong? Thanks so much in advance...
CRM Plus and Office365 Contact Pictures
Would like to have contact pictures synced but it does not work, is this supposed to?
no puedo recibir y enviar correos
Buenas tardes estoy Presentando Problemas con mi Dominio, el cual es ampservicios.com.co cuando valido con godaddy veo que no me registra el CNAME y la dirección IP envio pantalla, que puedo hacer para validar esta información y volverla a ingresar ya que me urge por los correos que recibo.
Having to click on delete twice
This only started happening today, but when I'm reading an email and want to delete it, it used to go to trash immediately. Starting today, I'm having to click on the delete icon twice to get rid of it. I tried using the menu item instead, but it had the same behavior. Also, it happens on two different browsers. At work, I check my email on Chrome, while at home I use Opera. Has anybody else experienced this?
Update Account owner based on Contact owner
Is there a way to automate updating ownership of accounts based on related contact owner? Typically we have contacts in our CRM and then we have Accounts created through an API when they sign up on our website. The goal is to assign those newly created accounts to the owner of the contact. Thanks, Esben
Problem with: "Your edit is not applied to the document. Please try again later."
Whenever I try to edit my spreadsheet called "brojila", Zoho spreadsheets says "Your edit is not applied to the document. Please try again later." It has been saying that for couple of days. Any help is appreciated. Thanks, Davor
INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Verification failed
I can send emails but not receive them. Below is the error I get. Attached is a screenshot of how my domain is configured. This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. richa@goaskviva.com INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Verification failed for <richa@goaskviva.com> No Such User Here Sender verify failed Received:from mail.zoho.com
Inbox display - address label/square color
Sorry if I'm not explaining this well, but I'm not even sure how to describe my question. In the email Inbox display, between the subject line & the button to toggle read/unread status, there is a colored square box representing the sender's address. Funny that I never noticed it before today (maybe it was just added), but the colored boxes give a rather annoying, 'cartoonish' appearance to the Inbox. Is there a way to get rid of the colored boxes and just show the sender's address (or even just
Skype for CRM
Is there an option for Skype Chat/Calls intergration yet with ZOHO CRM
Setup Zapier Integration, need API Key
I'm trying to get Zapier setup and running on our account but I need the Zoho API Key. How do I get this?
Unable to sync carddav
Hi, I have two accounts on Zoho, one I can sync via carddav to various clients, the other, this one, I cannot. I've copied URLs, made the email ID change, replaced the credentials with the right ones and the service returns a 401. Is there something I have to do to enable carddav on this domain/account? Thanks Alan
Incoming mail header
How do I hide mail headers in incoming mail? Thanks.
First Trx Date in SQL
I am trying to get the first trx date by joining Zoho CRM Accounts, Zoho Books Contacts, and Zoho Books Invoices. I can get my expected results, but the first trx date column is no longer a date field, I believe its a string, which is not ideal for reporting filters. I am updating my SQL to CONVERT the field to a date field: SELECT "Account id", "Account Name", "Account Type", CONVERT(DATE,MAX("Invoice Date"),23) AS lasttrx, MIN("Invoice Date") As first_trx, COUNT("Invoices
Outgoing mail going to spam folder
Hi Please see the header below for the mail that lands in the spam folder. Delivered-To: rowan@romoro.co.za
Received: by 10.64.128.167 with SMTP id np7csp649797ieb;
Thu, 3 Nov 2016 05:25:17 -0700 (PDT)
X-Received: by 10.237.34.240 with SMTP id q45mr7271162qtc.136.1478175917352;
Thu, 03 Nov 2016 05:25:17 -0700 (PDT)
Return-Path: <rowan@crossfitalberton.co.za>
Received: from sender163-mail.zoho.com (sender163-mail.zoho.com. [74.201.84.163])
by mx.google.com with ESMTPS id l18si3997380qta.85.2016.11.03.05.25.16
New Coloured letters
Hi how can I remove your new color coded letter ID on each e mail? It is so, frustrating to see it and of not benefit at all. Please advise
Unusual activity detected from this IP
Dear Zoho, My new IT Admin did not notice about the policy of time span delete / create user so we got the notice and disable us to create user again. Pls hellp us for this. Rdrs,
Unusual activity detected from this IP. Please try again after some time
Hello, I come across the error message in Control Panel. Unusual activity detected from this IP. Please try again after some time and i cannot create any more users We are Hr company . mostly job related emails
API addrecords: Can I send ticket # generated in the response sent back ?
Hi Guys, When I try to create a ticket in Zoho using addrecords API, the ticket is being created and below is the response.xml we get. <?xml version="1.0" encoding="UTF-8" ?><response uri="/api/xml/requests/addrecords"><result><responsecode>2001</responsecode><responsedata><Cases><fl val="Status">Record(s) added successfully</fl><fl val="Time">2017-06-07 16:13:53</fl><record no="1"><id>1235446564564645546</id><info><![CDATA[Test Ticket 2]]></info></record></Cases></responsedata></result></response>
This domain is already associated
when i register an account and add my domain (calzadomoda.com) to my account,it is show some error " This domain is already associated". I am owner of this domain(calzadomoda.com).
Font Size in Forms
Hello, The recipients of my form, when it becomes a PDF complain the font is too small. We have heard this complaint MANY times. Is there a way to increase the side of the font at any level?
Share Forms with different users
I would like to know how to decide which forms to share with which users. I have several forms and not all are required by every users. Thanks
CNAME VERIFICATION
i have added the Cname on my Dns manager with the following records Cname =zb14968254 Value / Points To / Destination= zmverify.zoho.com On clicking on Proceed to Cname Verfication i get an error saying = "There are no CNAME Records found for your domain.We suggest you to add the recommended CNAME record (zmverify.zoho.com) or try other methods. Which i have tried other methods as well , dont know where the issue is i need urgent assistance. i have attached where i added the Cname to in my Dns
2 Letter Sender Initials - how to get back to full senders name
I think there was a recent UI update that gives an Android like experience where it shows just 2 initials. How can i show the user name that sent the email. I find it really hard at a glance to see who sent me email - i have to hover over every block to see email address.
Inbox view - how to show name instead of initials
I'm not sure if i accidentally changed my view or there was an upgrade on zoho mail server but now all my folders only show the 2 digit initial of the email user instead of their display name. How do i go back to showing the display name and the 2 digit initial? Thx Ron
How to get CRM custom fields into creator?
Hi I am using "zoho.crm.getRecordById", "zoho.crm.searchRecords" and "zoho.crm.searchRecordsByPDC" in Zoho Creator to access crm entries in "Contacts". This works fine and gives me the standard response incl. contactid, Last Name, date-modified etc.. However I cannot extract my custom fields, which i have added in my custom crm layout. Can i change the standard response from crm? How can i access my custom crm fields in Creator? thanks in advance Andy
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