No Address for Importing Email
When I click on Settings-Storage Details there is no email address listed to send emails to Docs. See attached screenshot. Please help. Thank you.
Push data to CRM from Campaign not working
Hello: I have set up the integration between Campaigns and CRM and the Campaigns appear in soho CRM. My issue is with pushing leads to crm if recipients open or click emails. I have set it up but the leader do not appear in CRM. Please help.
Zoho Show Does Not Allow Text Input Using IMEs on Windows
I am trying to create a set of slides for presentation on Zoho Show on my Windows 10 PC. Since most of the text in it is going to be Japanese, I am using Japanese IMEs (one by Google and one by Microsoft). Either way, I cannot input Japanese text. I've tried multiple browsers, but I get the same issue on Google Chrome, Firefox, and Microsoft Edge. I've used Zoho Show for many years, and I think this is my first time to see an issue like this. There's no such problem with Zoho Writer, by the way.
Importing Emails
Hi, I have just started a Zoho email account and can't figure out how to import emails from my other email address which is through SquirrelMail 1.4.21 or SquirrelMail which is a MSG file. Our email address is with Tastel.net.au but they are shutting down some of their emails and ours is one of them. We don't have long to change everything over.
decimal number into words?
Hi there, I've been trying to convert a decimal number from a currency field into words to a text field using a function but I just found this solution: click here , which only works for int values... can anyone help me to modify this code so it can work for decimal values or is there any different way to do it? I would really appreciate your help! thanks in advance.
Zoho Desk Page
Hello! I can login my Zoho account but it's impossible to access Desk. The page never finishes loading. I've tried in Chrome, Safari and Firefox but nothing happens. Thank you!
New Zoho Program
How can I switch to the old version of Zoho? I highly dislike the new version.
Account Blocked
Dear Zoho Team, Due to misconfigured default account in an email client lead to blocking of an email account at info[at]gayatrirestaurant.com. Please assist to unblock. Details :Mail Outgoing blocked. Reason :Daily Mail Size Quota Exceeds Limit. Regards Hari
Reorder list of Community Forums
Is there any way to do this? In Setup>Channels>Community Forum>Forums it seems I can "grab" a forum, and beneath the Forum name it then says " javascript:; ", but the black barred circle indicates that I can't "place" it anywhere else.
email groups not working today
Hi, I am having trouble with internal mailing lists. I know of several internal emails to internal mailing lists that are not reaching the groups. I am not sure when the problem started, but likely some time late afternoon yesterday. Let me know if you need more info (or look at the emails I sent within the last hour). Thanks Philipp
Can I make a template available to every on on my team?
I created a template in Zoho Campaigns but nobody on my team can access it. Is it possible to make a template available to everyone on my team?
Problems with equalsIgnoreCase?
Hello, I am attempting to revive an App used last year for this coming summer. I have run into an issue with my registration validation and case sensitivity. The equalsIgnoreCase() function does not seem to catch case variations with my entries. Is this something others are experiencing? Thank you for any insight you can share! I check a new entry against my existing entries to ensure a new user does not share a First Name, a Last Name, AND a Phone Number. Here is the code I am using: temp = input.Phone_Number.getAlphaNumeric() ;
Deleted Emails? Get them back?
my zoho email was close to full. I right clicked on the zoho inbox and deleted all emails before May 1. When I got back to my Outlook Program on Windows 10, all of those deleted emails had disappeared! I didn't want that to happen. In the past, old emails weren't deleted. I don't think my settings have changed on Outlook 2010, but when I was trying to figure out how to delete I may have changed some Zoho settings. Why did that happen? Is there as configuration that needs to change in outlook?
Updating contact phone numbers from accounts
I am trying to build a custom function which will inherit the phone number for a contact from the account. I have copied the following script but get errors. Can anyone explain where I'm going wrong? void workflowspace.UpdateContatPhone(int contactId,string Phone) { contactIdStr=input.contactId.toString(); mp=map(); mp.put("Phone",input.Phone); updateresponse = zoho.crm.updateRecord(("Contacts"),contactIdStr,mp); }
Clear Lookup field in Zoho CRM using Custom Function/Deluge
Hi there, Can you please advise how I can clear a Lookup Field in Zoho CRM using a Custom Function/Deluge? I've tried the following without any luck (in this example, I'm trying to clear the "Account" field of a Contact record): zoho.crm.updateRecord("Contacts",input.contactID.toString(),{ ("Account_ID") : null, ("Account") : null }); zoho.crm.updateRecord("Contacts",input.contactID.toString(),{ ("Account_ID") : 0, ("Account") : 0 }); zoho.crm.updateRecord("Contacts",input.contactID.toString(),{
ZOHO Campaigns Emails
Hello, As of Tuesday of this week none of my campaign previews are getting to my outlook inbox. When it asks you to send a "test campaign" I type in my proper email and it always shows up in my outlook email inbox moments later. This week it is not working at all. Nothing is showing up in my inbox. I have tried several times each day. This has never been a problem for me before. Please assist. Kate
Check field checkbox based on update of another field.
In my budget layout I have a checklist field and several checkbox fields indicating the stage of my budget (like a timeline). I need a code that when changing the field of list and save, the system marks the respective field (checkbox). I tried something with this code but without result: acctDetails = zoho.crm.getRecordById("Quotes",input.acctId); acctId2=input.acctId.toString(); mp=map(); if(input.produto == "Julgamento TRT RO") { mp.put("Julgamento TRT RO",true); Resp = zoho.crm.updateRecord("Quotes",acctDetails,mp);
Unable to save custom function script
Hi Are you having issues with the script editor in zoho desk? I have a custom function code that worked fine previously, and now it does not recognize sentences like these: myHeader=map(); myHeader.put("content", "value"); myHeader=Collection(); myHeader.insert("content", "value"); According to your new editor should work, sometimes it saves it, sometimes it does not. It is painfully to edit it. The snippets shown are only part of a larger code. Thanks.
The RETR command did not succeed.
Can you help me with this error message on my account: The RETR command did not succeed. Error retrieving a message. Mail server pop.zoho.com responded: defenderWKS-SpamStamp: Build: [Engines: 2.15.6.911, Stamp: 3], I am using pop acces, tried pop.zoho.com and poppro.zoho.com. It worked today in the morning. If I download only headers it works? Imap works normally? Any ideas?
Not receiving emails!
Help! Suddenly not receiving emails.. can send them out though!! No idea what to do.. any ideas at all?? Anyone?? :)
mail dissappeared
my mail disappeared after i tried to do something to store it. i ticked all items of mail and then clicked on the archive folder hoping i could store them there, but they all just disappeared instead.
INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Verification failed for
ganesh.s@samarthainfo.com INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Verification failed for <gyanendra.swar@samarthainternational.com> No Such User Here Sender verify failed Received:from mail.zoho.com by mx.zohomail.com with SMTP id 1494318860662350.06515593830727; Tue, 9 May 2017 01:34:20 -0700 (PDT) Message-ID:<15bec584974.fc8eed8d195149.7044586372590903248@samarthainternational.com> Date:Tue, 09 May 2017 14:04:20 +0530 From:"ganesh.s" <gyanendra.swar@samarthainternational.com>
Interesting question from customer
Hi, Today a customer ask me two inresting questions? Salesforce.com and Google Apps offers me certified SAS 70 Type II datacenters. Can Zoho offers me the same? Affortunatelly I was read Zoho Security Practices in Zoho's blog and could answer (more or less) to customer. But, has Zoho some type of certification about your security practices? I can see SF.com, SugarCRM, Netsuite, etc in Forrester and Gartner reports, but I can not see ZohoCRM? Does exist some report where ZohoCRM (and Zoho in general)
DKIM cant connect to verify
Regarding the domain eventsecretary.com.au I have setup the TXT record with the relevant value. External tools validate the dkim ok. However when I verify in ZOHO I get the following: We are unable to get TXT record for DKIM right now. If you have added the TXT record just now, please wait for 30-45 mins for the changes to propagate and try again. Thanks
Zoho Desk is create email when somebody CC the support email
when my client CC to my support email, zoho desk will create a ticket for every CC in that thread, how i avoid this. Thank you
Unable to connect SMTP server Reason: Authentication failed
Unable to connect SMTP server Reason: Authentication failed
Can't Create New Email Address
Hello! I am trying to create a new account in the Control Panel for the domain "hexa.gq", but it say's it can't create the email address. I am stuck at the setup screen. Can you please whitelist the domain "hexa.gq" so we can create a new account. You had to do this with "hexatech.gq" also and we are now adding this domain. Thank you! Austin Hexa https://hexa.gq
Enabling 2 buttons to be selected sequentially
Is it possible to force a user to select 2 buttons in sequence? One before the other If so, can we add a hover msg., for the second button stating click the first button to continue?
New UI - display messages and comments as before
Hello, Is there anyway to change the layout of the 'Ticket View' so that the messages are above and the comments are below as per the old interface? We used to leave useful comments for other techs in the comments section and made a point of always checking this area. Now it has moved to a different page the workflow is messed up and I'm worried we are going to miss things within our team. Regards James
Problema Correos Salientes Deshabilitados
Buen día, necesito de su ayuda super urgente debido a que no puedo enviar correos desde ninguna cuenta de email creada desde hace 10 días y me encuentro bloqueada y desesperada, ingreso a la plataforma para mirar cuenta por cuenta y me aparecen todas las cuentas con la misma situación de que el correo saliente esta deshabilitado, y ya he intentado por toda parte activarlos pero no es posible porque me dice que es una opción de pago, necesito que por favor me puedan ayudar lo más pronto posible, ya
Mail rejected by destination domain
Hi, Would like to ask for the support on the error 5.4.1 Mail rejected by destination domain our mail was being blocked or filtered. Please checked it our mail was being blocked or filtered. If it is being block kindly unblock us or removed from the block lists. Is it safe to post info here, like email it will be visible to all? Attached is the sample error, Kind Regards, Jessie B
No puedo recibir correos pero si enviar
Hola, No puedo recibir correos pero si enviar, he configurado todo ok segun su manual. Dominio: classtraveleirl.com Gracias
Plz Help
Se detectó una actividad inusual para esta IP. Inténtelo de nuevo más tarde. Obtengo este mensaje en el proceso normal de creacion de cuentas. Como se soluciona?
Gmail Integration App not working.
Suddenly the Zoho Gmail Integration App is not working in Chrome browser. It worked fine until the last day or so. It works ok in Internet Explorer but most of our people don't work in IE so this is a problem. We're getting the "Unsupported feature: [com.google.gadgets.analytics]" message. Are there any updates on this? We would like this fixed asap. Thanks
Email ID already exists error
I get the following error "Alias Email Id already exists" while trying to create an alias info for my domain mails. I've already contacted support (support [at] zohomail [dot] com), Monday morning and have yet to get a answer. This is my primary email and I would be grateful if this could get fixed as soon as possible. Thanks!
Time-based Rule
Hello, I'm trying to set up some email alerts using the Time-Based actions in the Supervise Automation section. I'd like to be able to send alerts by email after 48 hours from change the status, punctually when the status is 090 - Waiting for client information, then other alert by email after 96 hours I've tried to set this up by making an alert to send but I'm not getting any email notifications coming through. I accept ideas to help me implement these reminders Attach my actual configuration
Importing Emails
Hi, I have just started a Zoho email account and can't figure out how to import emails from my other email address which is through SquirrelMail 1.4.21 or SquirrelMail which is a MSG file. Our email address is with Tastel.net.au but they are shutting down some of their emails and ours is one of them. We don't have long to change everything over.
Books/Inventory email
Hi, We currently use MS/Outlook as our mail server. When we started using Zoho a few months back we were using the Zoho program to send out the estimates, purchase orders, invoices and all the other documents Zoho offers. It quickly became clear this gave us a couple of problems. Some of our customers (Government Departments, Defence Ministries) have secure servers that only allow communications from known (verified, security cleared and certified) addresses which our Zoho identity is not. Secondly,
Problem truncating HTML e-mails
Hi Zoho, E-mails that I receive into my Zoho Mail from a POP account are having their (long) lines truncated around 75 or 76 characters with an "=" sign being and carriage return being added to the end of the line. The HTML then renders in a strange way with the "equal signs" confusing the HTML interpreter. How can I change my settings to stop this occurring. I have tried all and any of the settings that I can find without any joy. With thanks, Michael
Whole day events cant be set to specific time in Calendar
Hi, There seems to be a problem with editing whole day events. Whenever i create a event in Zoho CRM, i set it to whole day. When i try to update the time of the event in the calendar, the events stays a whole day event in CRM, and my update is reversed after refreshing the page. How can i update a whole day event in the calendar into a event with a specific start and end date-time? hope to hear from you , Kind regards, Yoeran
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