newbie question - Can I create related fields?
Hi All, Sorry if this is completely in the wrong place, but as a total newbie (been signed up for around an hour) I just wanted to know if zoho can do what i need it to do before i invest too much time getting to grips with it...im already on product number 5. I need to be able to record customers payment plans, (amount and due date) and be able to display all due payments on the dashboard. If anybody could point me in the right direction for researching the possibilities of zoho that would be great.
Email received
Hello, I received the following email in my Wordpress mail: New user registration on your site Help Me Fix Home: Username: percylangley85 Email: percylangley81@miss.mothere.com Any idea where this might have come from? I do not find this person added to my contacts list in Zoho. Please advise. Thanks, CJ Dodaro
sender address blocked error
Hi Please unblock my email support@skyalliances.com. I want to send email but it give me sender address block error. Please unblock. thanks
CRM mobile app - near me features do not work properly
I am using ZOHO CRM mobile on iPhone 5 and Android. Accounts near me - feature does not work either on iPhone nor on Android. I could not yet match a reason why it does not display any accounts nearby. Adress information is completely and identically placed in shipping and billing adress. Pressing the button displays the message both on Android and iPhone: No Accounts found. Contacts near me - on Android it displays only one of 3 available contacts within the same account which is placed nearby.
Cannot submit form
Dear Support, My app users are getting a "Permission Denied." message when attempting to submit forms on their iphones. Please help urgently. Best Regards, PARAMPARA
Mail Issues
Hello My mail is not working can you look at my DNS privateit.com.au. SOA 3600 ns1.partnerconsole.net. hostmaster.partnerconsole.net. ( 2017020228 ; Serial 86400 ; Refresh 7200 ; Retry 3600000 ; Expire 172800 ) ; Minimum privateit.com.au. A 3600 216.52.72.121 Remove / Update imap CNAME 3600 mx.zoho.com. Remove / Update pop CNAME 3600 mx.zoho.com. Remove / Update pop3 CNAME 3600 mx.zoho.com. Remove / Update smtp CNAME 3600 mx.zoho.com. Remove / Update webmail CNAME 3600 mx.zoho.com. Remove / Update
How do I delete old year data in Zoho Books?
We've gone through major restructuring and I need to clean our books for past year and start fresh with current year. I couldn't find any special function and also there are no multiple selection boxes to remove all. Thanks, Farid
Not able to send mail using Sendmail in a custom function
Hi I am trying to write a custom function that will send an email to the user who sent a mail to the support-id. When I am executing the script the mail is not going and there is no way for me to know what happened. Why the mail did not go. Also, my custom function is being run when a new ticket comes in. This i can see in using the "History" link, but there is nothing shown in the "Failure" section. But The mail is also not going.
No search function in mail
Hi, For me, zoho mail on my PC does not have any search functionality. any term I insert into the search box produces zero results. Seems to work OK on my iphone. Any suggestions? Many thanks, Paul
The client does not receive the HTML code that I added in the email
When I customize Email Templates in ZOHO DESK the client does not receive the HTML code that I added in the email. The HTML code in question is an access to a google form that appears perfectly in the edit, as shown in the figure below. " <iframe src="https://docs.google.com/a/diwait.com/forms/d/e/1FAIpQLSc76xrgMO_olK2EfMM4TTuN4zualEN5bs_nAg09sHH7Usrczw/viewform" height="400" width="500"></iframe> " Follow the example of how to stay in the email: Best regards
2 users blocked
Hi, Outgoing mail of two users of my domain are blocked and I don't know the reason. I am also unable to unblock them can you please help me. The users are edp@springindia.com / disptach@springindia.com Thanks, Admin Springindia admin@springindia.com
PROBLEM API
Hello, I want use getusers api with url https://crm.zoho.com/crm/private/xml/Leads/insertRecords?authtoken=xxxx&scope=crmapi&xmlData=<Potentials><row no="1"><FL val='Potential Name'>First Potential</FL><FL val='Description'>description of the potential</FL><FL val='Closing Date'> 01/04/2009 </FL><FL val='ACCOUNTID'>631505366</FL><FL val='Email'>test@test.test</FL><FL val='Stage'>asdasd</FL><FL val='boolean flag'>TRUE</FL><FL val='product'>FREE</FL><FL val='Date of Birth'> 01/01/1970</FL><FL val='Mailing
Zoho API Attachment Download Fails
Hi, we are currently integrating zoho into our application, but it seems that I have run into a problem with access. I have full access to everything I am requesting from the API, except when I try to download an attachment. I am able to retrieve the attachment id, and I have been using the same authentication token for all requests. The error I am getting is: Code: 4811 Message: Download failed, you don't have access to this attachment. The error code is not in the API documentation.(https://www.zoho.com/crm/help/api/error-messages.html)
incorrect authentication data while sending emails using php
Hi Team, I am getting the below error while sending email using php. I am able to login to webemail using the same credentials. SMTP : smtp.zoho.com userName : admin@govjobseeker.com error: authentication failure [SMTP: Invalid response code received from server (code: 535, response: Incorrect authentication data)]
Not able to receive emails
Hello, I am not able to receive emails on my email id sandeep[at]wordsmaya. However I am able to send emails. Also, I could not use my email id to send emails via SMTP through my Nodejs application. Please let me know what is the issue.
Wrong IP configuration
Good afternoon, I'm trying to detail my problem, but as I am of Brazil and not mastered the English language I will use an automatic translator. I have a very serious problem, I set the ZohoMail and Zohosite tools for my brother, by the domain: www.limpkom.com.br, as had problems accessing your site administrator after a few hits with the message that does not have access and should look for the administrator, made some attempts and in some of these I registered IP to access the account and the result
Emails are not sent outside Zoho - IP blacklisted
Hello, I tried to contact Zoho support but without any answer or solution. Your IP got blacklisted again. Check https://mxtoolbox.com/SuperTool.aspx?action=blacklist%3a135.84.80.217&run=toolpage Guys at Zoho, please do something about it. Such situation happens with you on regular basis which is not good.
unable to delivery Yahoo Mail
----- The following addresses had fatal errors ----- [Status: Error, Address: <garmaa222005@yahoo.com>, ResponseCode 421, 4.7.0 [TSS04] Messages from 135.84.80.216 temporarily deferred due to user complaints - 4.16.55.1; see https://help.yahoo.com/kb/postmaster/SLN3434.html]
No PTR record associated with 135.84.80.226 (sender-of-f71.zoho.com)
HI , this zoho SMTP server has no PTR records and is causing problem when sending fwd'ed emails into our mailserver. Pls advise Thanks ken
all content of my streams disappeared
Hi, All streams just show "Nothing here". I can't see any content in streams, but in notification window is everything right (posts and comments) Could anyone help me please?
Error when attempting to link Zoho CRM to Zapier
Hello, I am trying to link Zoho CRM to Zapier so I can upload the leads to SendPulse, an email marketing platform. I have done what is asked, input the token and linked all fields. However I get this at the "Test This Step" step. I do not know how to fix this, please help. Thank you. Bargle. We hit an error creating a lead. :-( Error: You do not have the permission to edit this record or the "id" value you have given is invalid.
Using Zoho mail for mailer in Web Application
Hey there, I am using Zoho mail in PHP script (web application) which sends registration confirmation and other information to users, but it gets blocked if there is a lot of activity per day. How can I prevent this behavior? Is there some other Zoho service which enables sending mails through PHP? Mail Outgoing blocked. Reason :Mail rate exceeded limit
Easy questions
3 questions: 1. Can I widen the template I chose? 2. Can I place a text box in front of an image box? 3. Can I combine columns, like I have three columns but one area I want only two? Thanks Max
Adding user to project is broken for us
Dear Zoho Projects Team, Currently we are unable to add employees to a project the system is not allowing us to add a user. When we search for the user it pulls up a record but its in red and states the following : Invalid email address We have emailed support and haven't heard back on this issue. Can you please let us know what is going on and why we can no longer add staff to a project, it has been an issue for use for about 2 weeks now. By the way I just found a workaround to adding the user to
Percentage of completion based on the number of assigned users
Hi, Let me get straight to the point. I'm a designer in a digital agency and many of my tasks require a design from me before the implementation/development. Let's take the simplest of examples where 2 people are involved in a task. Task: Website Design/Development Assigned to: Designer, Developer Let's assume that I, the designer, complete my designs and they are ready for development. The developer will need an X amount of time to finish the project, it could take months. For as long as this project
updating record with zrm.zoho.getrecordbyid
Hi all, I'm making an script to catch some data from acount related with a Quote and update the Quote with this data, but I have an erro and I don't know how to fix it. Please, could you herlp me? Thanks in advance The script is: crmResp=zoho.crm.getRecordbyid("quotes",quoteid.tolong()); //respstr=crmResp.tostring(); if(input.dia = "-1") { diapago="Fecha factura"; } else { diapago=input.dia; } terms="Forma de pago: " + input.metodo + " " + input.dias + " dias, dias de pago " + diapago; crupt=zoho.crm.updateRecord("quotes",input.quoteid.tostring(),{input.terms:terms});
How to apply VAT on billable Expense when adding it to an invoice
Hi there, My company operates under VAT flat rate scheme. I have a 'Software Expense' account added via Zoho Expenses marked as Reimbursable and Billable to customer X When I raise an invoice to client X and I select the 'Software Expense' in order to 'link it' to the invoice and adjust VAT column to 20%. I will then receive the following message VAT cannot be applied on this account. Please enable the Include transactions in VAT Return option from Accountant -> Chart of Accounts to apply VAT.
Email from Module
Hi, I hope someone can help me, I'm setting up my CRM and trying the email from the modules, when I click a lead I can only add a another lead in the CC of BCC boxes. For instance I want to email a lead but I want to BCC a contact, I can't. can someone please tell me what I'm doing wrong
Merchant in Expense vs Vendor in Books
Good afternoon, I am having two problems at once : • I am usually using Zoho Expense to submit my monthly normal expenses. But some receipts are paid from a source outside of the company's finances (the owner's personal credit card). I would like to choose "Owner's Equity" but the option is not available. Could that be possible ? • If I want to treat those expenses separately, I go to Zoho Books and put it under "Owner's equity", but I cannot put it anymore under the usual "Merchant" that provides
bug in exporting user connections data CSV
Hello It seems that exporting users connections is limited to a few weeks even if you put specific date range like one year. Same for display even without exporting. nono
One Hour Notification for New Tickets
This is regarding Zoho Desk: I'm trying to set up a rule to fire if a ticket's status remains "Open" for over an hour: I've read through the forums regarding this issue and modified it based on the information I found but the notifications are still not firing. Any help would be appreciated. Thanks! John H.
Not able to log into Zoho Desk when using Chrome. "Please reload the page and try again."
Hi Since today, I can't log into Zoho desk using Google Chrome. I get the error message " Please reload the page and try again. Even if I reload, it doesn't change. I can log in via Firefox, but I really need it to work with Chrome. Hope someone can help with this. All the best, Ron
Getting differences in record count
Hi, We can retrieve timesheet data using 3 view types and those are Month, Week & Day. I am trying to get timesheet data from Zoho using Zoho API. When I try to extract data for month then I am getting different count and when I am trying to get data for week & date then it is giving me different count. e.g. For month of January when I tried to retrieve timesheet data week & day wise 01-Jan-2017 to 01-Jan-2017 0 02-Jan-2017 to 08-Jan-2017 351 09-Jan-2017 to 15-Jan-2017 352 16-Jan-2017
Outgoing and incoming disabled
Please unblock this account hanser.morfe@idealabrd.com It reach the 5 GB maximum storage but now i deleted it like 2 GB and now I cant enable the outgoing and incoming mails.
Auto Save Interrupts Typing
Hello - I've noticed that when I'm typing in Writer and the document auto-saves while I'm typing, it interrupts the typing while the save is happening. I then have to retype/correct the word as Writer misses several key-presses during the auto save. Is there any way to prevent this from occurring? I'm using Firefox 3.6.10. Thanks!
Incoming emails are not being received.
Dear Zoho team, We have taken zoho services for hosting our company emails. The domain name is Infisolutions.org. However, starting from yesterday i.e. 30th August 2016, we are not able to receive any incoming emails. This problem is only for incoming and not for outgoing emails. Pls. let us know when will the emails service be restored. Regards, Jimmy Sah jimmy@infisolutions.org
Custom Function not executing?
I followed an example of a total sales rollup from the help files and the function is not executing on the account records? However I am receiving the alert email that I put in as a test? Anyone else been able to make this work?
Mail Outgoing blocked. Reason :Mail rate exceeded limit
Please unblock my account: info@erpbusinessschool.lk What is the maximum number of emails that I can send at a time?
Cannot add user!
I have added a domain, but when I try to add a user for this domain I receive a red error message (which disappears so quickly I can't read it). I have since noticed that the domain in question (timwhitingphotography.co.uk) appears in the 'User Details' in the 'invitation list' tab and is pending!?! This is a business account that needs to be live for me to make a living Please help!!!
I need to change admin mail
so can use actual admin mail with another user. Can you help me please?
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