cannot turn off two factor authentication
Hi, There is no longer a "disable" option under https://accounts.zoho.com/u/h#security/authentication After much searching in this forum and google there is nothing I can find to turn it off. The only options in this page are what mode to use. After enabling this my server calls are not working. Obviously the server does not have a way to receive an sms and send that code to you.
How do i get data into other databases other than the default?
I have the default database that is receiving data but I have two other databases that are blank that I wish to also have the data imported into. How can I get all three databases to have this? The database I am using is the ME ServiceDesk Plus Analytics
Automatic Email Reply
Hello, I'm new to Zoho and i'm unable to find "automatic email reply settings". If customer writes to my support email, i want him to give an automatic message. How i can set-up this?
pdf will not open in mail
I am having issues with opening pdf attachments in email. When I click to open, a blank page pops up that says about:blank. It will download the pdf to my download folder. I have to click on that and then open the pdf. This is very time consuming when I have a lot of pdfs to open. I amusing adobe acrobat, which is up to date as well as Mozilla which is up to date. Any suggestions?
how to track visitors from 2 different web site + code in newsletter
Hello Do we have to use the same code to insert for 2 different web site we own ? we only want to use tracking not "chat" at the moment Another additionnal question : do we have to put any tracking code in newsletter we send or not to match visits and zoho CRM ? if yes, where to put the code ? thanks nono
Cant send emails to addresses with underscore
Hello, I just tried to send an email to addresses which contains underscore character '_' and zoho server response with a failure message. Is there a way to disable this restriction? Thanks This message was created automatically by mail delivery software. A message that you sent could not be delivered to one or more of its recipients. This is a permanent error. name_lastname@outlook.com INVALID_ADDRESS, ERROR_CODE :550, ERROR_CODE :Requested action not taken: mailbox unavailable Received:from
Zoho Invoice: iOS App - Payment Terms selection issue
While using the iPhone app to generate invoices I'm unable to select the desired payment terms (eg. NET 30) from the settings prompt. Invoice will always default to "due on date specified". Various terms options can be created and will appear in settings menu, but I can not actually select it. I'm only experiencing this with the app version, desktop is ok. Any resolution to this or just a bug that needs fixing? Thanks in advance!
API
Hi all, Is it possible to use the API to retrieve one column in Zoho Report to update a drop down/lookup field in Zhoho? I tried to use the API with tickets, but I am not able to achieve this. I followed the post here, but got Invalid XML/JSON format alert. ticketDetails = getUrl(("https://accounts.zoho.com/login?servicename=ZohoReports&FROM_AGENT=true&LOGIN_ID=<your username>&PASSWORD=<your password>")); ticket = (ticketDetails.toString()).subString(((ticketDetails).indexOf("TICKET=") + 7),((ticketDetails).indexOf("RESULT")
Can't get Login Verification Code by Chinses Mobile.
Dear Madam/Sir: We have been using the zoho server for our enterprise e-mail, and our name of domain is cnbmhk.com. But now we Can't get Login Verification Code by Chinses Mobile. Any TXT or VOICE. I can get message and answered the pohoe form china. but this time i am working Ethiopia. that so bad, i can't maintenance mail. :( Could you please help us deal with that? Thank you very much!
PAYMENT ISSUES. PLEASE HELP
We have recently had to up date our payment method for all of our Zoho subscriptions with our new credit card details, however I have not been able update payment for our monthly Campaigns subscription. I have tried emailing payment@zohocorp.com asking for help but have not got a response. I have also tried calling several times but have not been able to speak to anybody. Subsequently our account has been suspended for overdue charges with no notice. It is urgent that we now get our account up and
delete my account and domain
delete my account and domain chakrikahonda.in
Problem with payment
Since friday I'm trying to make the payment because the account changed my credit card ... without success. I've tried every way, putting both card data as the paypal ... my business is stopped because of this problem ... this is nonsense ... how do you solve a problem caused by you?
How can I export the entire app so I have a backup in case?
I am sure I have come across this in the interface but maybe getting confused with some other aspect of the app. Could you tell me how to make a backup 'export' of the app in case I need to upload a copy in case of disaster or just to make a point in time copy in case I break my application?
pst migration losing emails
Hello, Jaffrina from customer service was going to consult this problem with Zoho Mail developers. I post this here to see if others experienced same issue: Losing emails in pst migration process into Zoho. Illustration: Carrefour folder was moved into its own pst file and uploaded. Zoho lost 58 e-mails (1993 in outlook and migration tool log, to only 1963 in Zoho and later down to 1935. Originally 1993 emails Verified by migration tool log to be 1.993 emails too When reaching zoho, scrolling down
Move to another IP Address
It's possible to change the IP Address of my domain? Two many blacklist listing. Regards DS
Connection from 74.201.84.163 rejected for policy reasons. Host found in DNS blacklist at dnsbl.sorbs.net
Connection from 74.201.84.163 rejected for policy reasons. Host found in DNS blacklist at dnsbl.sorbs.net This is the third time we are facing the same issue. It's possible to change this domain to another IP? Regards DS
Inactive Account
Hello Support team of Zoho, Can you please explain me please why my accounts are inactive right now?and make it active again please, what is the deal?i cant work now because of this. miller@writingsolutions. bizfeidhelm@writingsolutions.biz Thank you. Waiting for yor answer ASAP.
Account Blocked - Business Impacting Issue
Hi, One of the accounts in our organization has been blocked and the reason is simply mentioned as "unknown" in the Mail&Docs control panel. Could you please unblock it since we need to carry on day to day business communications through it. Also let me know why it was blocked. Don't think we exceeded 10 per day bounce or 250 mails a day outgoing limit. Email ID is: info(at)karpassa(dot)com I have also attached screenshot. Goes without saying how random and frustrating this is. Thanks.
Where can I see my IP ?
Where can I see my IP ?
where I can see the IP ?
where I can see the IP ?
Add Expires Headers
I use gtmetrix.com for doing performance tests on our websites. I ran one on the last site we created on Zoho Sites and although the PageSpeed test was excellent (92%), the YSlow test was poor (68%). In the YSlow report the three things that failed were Add Expires Headers, Use Cookie Free Domains, and use a CDN. What can be done to improve these? I use GTMetrix for reports for my clients on site performance and do not want this to be an issue. Here's their explanations for these items: Add Expires
Inactive Account
Hello Support team of Zoho, Can you please explain me please why my accounts are inactive right now?and make it active again please, what is the deal?i cant work now because of this. miller@writingsolutions. bizfeidhelm@writingsolutions.biz Thank you. Waiting for yor answer ASAP.
User account blocked Daily Mail Bounce Count Exceeds Limit
Hello, Could you unblocked the account comercial5@solucionestubulares.com, by mistake the user send the same email to all address book. Thanks,
I need to recover a site that was deleted by mistake , how can I do it? Is very urgent
I need to recover a site that was deleted by mistake , how can I do it? Is very urgent
Parent Account Details Page vs Member Account Details Page
Is there an easy way to have an account details page for Parent accounts and a separate account details page (with some fields added and some hidden) for Member account attached to parent accounts. Our Member account info would be about 1/2 that of the parent account details page. Any suggestions would be greatly appreciated! We are using the member accounts for various branch offices locations that are associated with a parent account. We did try to us "contacts" but that doesn't work well with
Follow up on blocked Email Account
Hi I would like to follow up on my blocked email account problem with reference no. [##12820815##]. I have given my reply or explanation to your employee Karthik. But I am yet to receive any feedback from your side. Please help to solve this ASAP. Thanks Regards, Wei
Follow up to Unblock Account
Hi, Please help to unblock my email account: noreply@ourhistory.co. I have sent this request to your support email and also replied to Karthik's email to explain him the usage of this email. Below is the reference no. received in my email for this request. Reference: [##12820815##] Thanks a lot! Regards, Wei Zhi
Zoho is duplicated an email thousands of times - has cause me to used up the entire storage
My account has used up the entire storage due to a problem with a message being duplicated thousands, perhaps tens of thousands of times :-( Don't know what to do.
Account blocked
Hi, mi acount mrivera@grupopyd.pe is blocked cause storage problem (+5GB)...so i just delete all in this acount but i still cant send o recibe email, can u unblock my acount please? Regards, Mario
Implications of deleting project templates
I wish to remove some now unused templates, but want to check that it won't affect the information logged against any projects which use or have used these templates. Can you please confirm/advise that no current or historical information will be lost. Thanks.
Zoho Books HIPAA compliance
I understand that Zoho has legal documentation of their HIPAA compliance (as seen in CRM thread from 6 years ago). For a medical services company looking at Zoho Books: where is this documentation located? specific to Zoho Books (only), is the customer data and their invoice details covered under that compliance? Any other users have insight on this much appreciated!
bug on scrollbar in "Reports"
Hello In the new version there is a real problem when you want to sroll down once in Reports trying to sroll down : it is not thick enough to grab it with the mouse pointer... thanks nono
permission to views
Hi, How do I prevent some users to access the following views: - All Contacts - All leads - All tasks Thanks
Unable to send message;Reason:554 5.1.8 Sender Address Blocked
I am getting this error when I try to send the mail . Please help as soon as possible. My Mail ID: akshaya@synctag.com
Daily Mail Bounce Count Exceeds Limit [ Bounce count=20 ]
Goodnight Please support your soon unblocking the user. Thank you very much.
Account blocked
Hi, mi acount mrivera@grupopyd.pe is blocked cause storage problem (+5GB)...so i just delete all in this acount but i still cant send o recibe email, can u unblock my acount please? Regards Mario
Can you please provide my unique zb code?
I accidentally removed my zb code from godaddy domain Cname parameters. Please provide me with my zb code. Its urgent. My domain is ayatelectronics.com Thank you.
Form Field Not Showing up in Lookup
Why is a field on my form not available in the Lookup function when trying to create a relationship with another form?
How to convert leaving visitors into hot leads?
Attracting potential visitors to the site, grabbing their interest, retaining and converting them into customers is hard enough. For which, knowing the info of the visitor who visits your website is important, but knowing the info of the visitor who leaves your website is even more important in online business. There are numerous reasons for which the visitors leave your website like, they could not find help, or couldn't reach you immediately when struck, your website navigation structure may be
As the report shows all agents regardless of orders and order numbers if the order exists.
Hi! There are two tables: Orders and Agents. Each agent is obliged every day to create order. As in any report, where there is a filter over a period of dates, show all agents, regardless of orders and order numbers if the order exists. By default, when you select a date period, agents who have no orders in this period - hiding. LEFT JOIN in the query - does not solve the problem. Lookup Column - does not solve the problem.
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