Application Context
I was testing out the password retrieval / reset for an app and discovered a few things that should be fixed to keep the user's experience focused on my app rather than on Zoho services. This is related to my other post which has yet to be addressed although the service was updated today.
After typing in an email and captcha, clicking request gives the page below. Again we are outside the application context, with links to other Zoho pages. The most confusing part is the OK button: It redirects the user to the front page of Zoho Creator rather than back to the application context.
The user clicking the link in email is provided this page. Again, with the issues I have reported.
After typing in a password, we are given this page with the same issues. Clicking the link...
Give the user this page! How confusing is that? So anyway, typing in the un/pw...
FINALLY gets back to the application context.
The sign-in page and link to password help is within the application context. No problems here.
Clicking on password help, the user is taken outside the application context. Here is the first issue: the logo is now Zoho's and there are links to other Zoho web pages. As a new user, I'd find this a little confusing. But it gets even worse with the next step!
After typing in an email and captcha, clicking request gives the page below. Again we are outside the application context, with links to other Zoho pages. The most confusing part is the OK button: It redirects the user to the front page of Zoho Creator rather than back to the application context.
The user clicking the link in email is provided this page. Again, with the issues I have reported.
After typing in a password, we are given this page with the same issues. Clicking the link...
Give the user this page! How confusing is that? So anyway, typing in the un/pw...
FINALLY gets back to the application context.
Cheers,