Backing up emails for a deactivated user - please clarify conflicting info!
I have seen conflicting responses on this topic over the years and I want to confirm the right approach.
I have an employee who left. Her IMAP configuration was active. I do not want to lose her email history. It appears from current help documents that I can back up her emails before deactivating her, however in the case of other recent deactivated employees the button for "back up emails" is grayed out. [SEE SCREEN SHOT] I'm nervous about deactivating without being 100% sure that the emails will be backed up.
I have already reviewed this help doc and it does not fully explain the answer to my question: https://help.zoho.com/portal/en/kb/crm/connect-with-customers/email/user-functions/articles/email-configuration-for-imap-and-pop3#Setting_up_IMAP_and_POP3_Accounts
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jenniferk
Ishwarya SG
TRC, Inc.
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