Deleting unwanted ticket replies
In a Zoho Desk Ticket thread, sometimes one of the recipients has auto-reply activated.
This creates a new message in the Ticket thread that not only pollutes the thread, but most importantly cannot be replied properly because usually auto-reply e-mails don't do "reply all", so the other recipients are not included.
I want to delete such a message in the Ticket thread.
For now, the only convoluted workaround I found was maybe to Split As New Ticket and then delete the new ticket, but this is suboptimal.
Is there a solution for this ?
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